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    ChatLog Parker Batesville B76103 - 01 Support 2017 - 12 - 13 09 - 57

    Uploaded by

    Jason Crispen
    The chat log documents a support issue where the "send home" button on a machine was not working properly. Jason worked with someone from Batesville to troubleshoot the problem. They determined the servo enable bit was incorrectly toggling, preventing the home function. After cycling power and checking additional settings, the problem was resolved. Jason planned to inform the drive manufacturer about a potential programming issue with their logic.

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    ChatLog Parker Batesville B76103 - 01 Support 2017 - 12 - 13 09 - 57

    Uploaded by

    Jason Crispen
    3 views2 pages
    The chat log documents a support issue where the "send home" button on a machine was not working properly. Jason worked with someone from Batesville to troubleshoot the problem. They determined the servo enable bit was incorrectly toggling, preventing the home function. After cycling power and checking additional settings, the problem was resolved. Jason planned to inform the drive manufacturer about a potential programming issue with their logic.

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    ChatLog Parker Batesville B76103_01 Support 2017_12_13 09_57.rtf

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    The chat log documents a support issue where the "send home" button on a machine was not working properly. Jason worked with someone from Batesville to troubleshoot the problem. They determined the servo enable bit was incorrectly toggling, preventing the home function. After cycling power and checking additional settings, the problem was resolved. Jason planned to inform the drive manufacturer about a potential programming issue with their logic.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as rtf, pdf, or txt
    3 views2 pages

    ChatLog Parker Batesville B76103 - 01 Support 2017 - 12 - 13 09 - 57

    Uploaded by

    Jason Crispen
    The chat log documents a support issue where the "send home" button on a machine was not working properly. Jason worked with someone from Batesville to troubleshoot the problem. They determined the servo enable bit was incorrectly toggling, preventing the home function. After cycling power and checking additional settings, the problem was resolved. Jason planned to inform the drive manufacturer about a potential programming issue with their logic.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
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    of 2

    Chat Log C:\Users\jcrispen\Documents\ChatLog Parker Batesville B76103_01 Support 2017_12_13 09_57.

    rtf

    Batesville PLC (to Everyone): 9:25 AM: you there?


    Jason Crispen--Desktop (to Everyone): 9:25 AM: i'm here
    Jason Crispen--Desktop (to Everyone): 9:25 AM: where is the message displaying? on the main screen?
    Batesville PLC (to Everyone): 9:26 AM: no. on the tube stop screen
    Batesville PLC (to Everyone): 9:26 AM: flag stop servo screen
    Jason Crispen--Desktop (to Everyone): 9:27 AM: ok, i'm looking for that now
    Jason Crispen--Desktop (to Everyone): 9:29 AM: can you press the "send home" button?
    Batesville PLC (to Everyone): 9:30 AM: i have pressed it several times. you can hear it beep, but it doesnt turn
    green. it's like its not being acknowledged by the plc
    Jason Crispen--Desktop (to Everyone): 9:30 AM: ok. let's see why
    Jason Crispen--Desktop (to Everyone): 9:31 AM: did this just happen, or are you just trying to start running?
    Batesville PLC (to Everyone): 9:31 AM: no they ran it all day yesterday. this morning no go
    Jason Crispen--Desktop (to Everyone): 9:32 AM: it's not saying the motor is enabled
    Jason Crispen--Desktop (to Everyone): 9:32 AM: let me see if i can tell why
    Jason Crispen--Desktop (to Everyone): 9:35 AM: what happens if you press reset?
    Batesville PLC (to Everyone): 9:36 AM: it resets the machine, but no effect on the servo problem...
    Jason Crispen--Desktop (to Everyone): 9:36 AM: have you already cycled power at the disconnect?
    Batesville PLC (to Everyone): 9:36 AM: yes
    Jason Crispen--Desktop (to Everyone): 9:39 AM: try pressing the home again
    Batesville PLC (to Everyone): 9:41 AM: ok. it homed. why did this happen. and what can i do to make it not
    happen again.
    Jason Crispen--Desktop (to Everyone): 9:41 AM: that's what i'm looking at
    Jason Crispen--Desktop (to Everyone): 9:41 AM: i basically toggled this enabled bit
    Jason Crispen--Desktop (to Everyone): 9:42 AM: but that should come only from the servo drive itself
    Jason Crispen--Desktop (to Everyone): 9:42 AM: ok, cycle control power
    Batesville PLC (to Everyone): 9:42 AM: k
    Batesville PLC (to Everyone): 9:42 AM: done
    Jason Crispen--Desktop (to Everyone): 9:43 AM: ok it looked like it enable and disabled it when it should have
    Jason Crispen--Desktop (to Everyone): 9:43 AM: let's try something
    Jason Crispen--Desktop (to Everyone): 9:43 AM: turn off control power and try the home button
    Batesville PLC (to Everyone): 9:44 AM: k one sec
    Batesville PLC (to Everyone): 9:44 AM: done
    Jason Crispen--Desktop (to Everyone): 9:44 AM: ok it won't let it try to home without power on, that's good
    Jason Crispen--Desktop (to Everyone): 9:45 AM: go ahead and turn control power back on
    Batesville PLC (to Everyone): 9:46 AM: done
    Jason Crispen--Desktop (to Everyone): 9:47 AM: ok, it enabled that time
    Jason Crispen--Desktop (to Everyone): 9:47 AM: i'll show you the bit i toggled. i'm going to shoot the drive
    company an email explaining what happened
    Jason Crispen--Desktop (to Everyone): 9:48 AM: they provide these AOIs with their drive. so there's a
    programming snafu in there somewhere
    Jason Crispen--Desktop (to Everyone): 9:48 AM: has that ever happened on the other machine?
    Batesville PLC (to Everyone): 9:48 AM: not that im aware of...
    Jason Crispen--Desktop (to Everyone): 9:49 AM: that's weird
    Batesville PLC (to Everyone): 9:49 AM: maybe something with rev 30 you put in yesterday
    Jason Crispen--Desktop (to Everyone): 9:49 AM: boy i hope not!
    Batesville PLC (to Everyone): 9:49 AM: i know
    Jason Crispen--Desktop (to Everyone): 9:49 AM: let me see if their AOI is good for rev 30
    Jason Crispen--Desktop (to Everyone): 9:50 AM: it should be. the firmware should be what does or doesn't
    support certain logic, not the other way around
    Jason Crispen--Desktop (to Everyone): 9:50 AM: it looked like line 0 was on
    Jason Crispen--Desktop (to Everyone): 9:50 AM: so it was telling the AMP to enable
    Jason Crispen--Desktop (to Everyone): 9:51 AM: ah shoot
    Jason Crispen--Desktop (to Everyone): 9:51 AM: i should have looked at this line:
    Jason Crispen--Desktop (to Everyone): 9:51 AM: if that message was errored it would cause that to happen
    Jason Crispen--Desktop (to Everyone): 9:54 AM: it should be good to run. if it happens again, please let me
    know. i will shoot an email to those guys right away and let you know what i find out
    Batesville PLC (to Everyone): 9:54 AM: ok sounds good. i appreciate the help!
    Jason Crispen--Desktop (to Everyone): 9:54 AM: you're welcome. talk to you later!

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