A

TRAINING REPORT
AT
Royal Collection Hotels and Resorts

SUBMITTED IN PARTIAL FULFILLMENT OF BACHELOR DEGREE IN

DEPARTMENT OF TOURISM MANAGEMENT, GCW FARIDABAD

Submitted to: Submitted by :

Dr.Preeti Raina Vijay Laxmi
H.O.D. B.T.T.M
Roll No. –

MAHARISHI DAYANAND UNIVERSITY,ROHTAK

Certificate

This is to certify that Ms.Vijay Laxmi is a student of B.T.T.M 4th Semester in Maharishi
Dayanand University,Rohtak. She has gone to her training programmed in Royal Collection
Hotels and Resorts Pvt. Ltd. Delhi. She has prepared her job training report by herself.

Ms. Preeti Rain

H.O.d Tourism Department
Govt. College for women,
Faridabad
DECLARATION

I, Vijay Laxmi, hereby declare that the study titled at “GIG Hospitality Pvt. Ltd.” Delhi is
based on my own work. Indebtedness to other work/publications, if any, has been duly
acknowledged at the relevant places.

I also assure that the report is prepared as a partial fulfilment of graduation in BTTM at
Department of Tourism Management and has not been produced before any other university
or college or institution.

I also assure that the data used in this report will be used for academic purpose only.

Vijay Laxmi
Department of Tourism Management
Maharishi Dayanand University, Rohtak.
ACKNOWLEDGEMENT

I owe my sincere thanks to Mr. Amit Dhanda (Managing Director) for allowing me to work as
a trainee in Royal Collection Hotels and Resort And I would like to special thanks Mrs. Preeti
Rawat and Mrs. Jyoti Dhankar who gave me training.

My winter training has added to my practical knowledge and built my confidence. Thanks again
to all the family members of Royal Collection Hotels And Resort With the active support to
which I was able to complete my report work successfully.

I would like to convey thanks to Ms Preeti Raina (H.O.D), for their ready assistance, keen
interest and valuable suggestions, I am extremely thankful to my parents, and all my friends for
their unconditional support and ready assistance.

Vijay Laxmi
B.T.T.M
Roll No. -
CONTENTS

No. Title

1. Preface
2. Introduction of tourism
3. Tourism Industry in India
4. Objectives of job Training Report
5. Company Profile
6. Our Services
7. Organizational Structure
8. Tour Packages
9. My Training Tasks
10. Experience
11. Conclusion
PREFACE

The 4th -year full time program of Tourism Management course helped in lots of learning. Such
has been the presentations and projects which enhanced our learning by adding on to our world
of knowledge. And winter training is one of the parts to enhance our Skills & Knowledge.

It was a life time experience for which I thank to all the staff members of Royal Collection Hotel
and Resort Pvt. Ltd., my parents, faculty members, administration of the Department of Tourism
Management, affiliated to Maharishi Dayanand University Rohtak.
 INTRODUCTION OF TOURISM

TOURISM:-

According to the World Tourism Organization, tourists are people who "travel to and stay in
places outside their usual environment for not more than one consecutive year for leisure,
business and other purposes not related to the exercise of an activity remunerated from within the
place visited".

These service industries include transportation services include transportation services such as
cruise ships and taxis, accommodation such as hotels and entertainment venues, and other
hospitality industry services such as resorts.

As a service industry, tourism has numerous tangible and intangible elements. Major tangible
elements include transportation, accommodation, and other components of a hospitality industry.
Major intangible elements relate to the purpose or motivation for becoming a tourist, such as
rest, relaxation, the opportunity to meet new people and experience other cultures, or simply to
do something different and have an adventure.

Tourism is vital for many countries, due to the income generated by the consumption of goods
and services by tourists, the taxes levied on businesses in the tourism industry, and the
opportunity for employment and economic advancement by working in the industry

TRAVEL:-

Travel is the movement of people between relatively distant geographical locations for any
purpose and any duration, with or without any means of transport. Travel also includes relatively
short stays between successive movements. Movements between locations requiring only a few
minutes are not considered as travel. As an activity, "travel" also covers all the activities
performed during a travel (movement).

Travel is a wider concept than a trip. A round trip is a particular type of travel whereby a person
moves from his/her usual residence to one or several distant locations and returns. A trip can also
be part of a round trip.

Travel is most commonly done for recreation or to visit friends and family (generally as part
of tourism), for business or for commuting; but may be for numerous other reasons, such as
health care, migration, fleeing war, etc. Travel may occur by walking or human-powered mode,
or through mechanical vehicles, either as private or public transport.

Travel may be local, regional, national (domestic) or international. In some countries, non-local
internal travel may require an internal passport, while international travel typically requires
a passport and visa.
The terms tourism and travel are sometimes used interchangeably. In this context travel has a
similar definition to tourism, but implies a more purposeful journey. The terms tourism and
tourist are sometimes used pejoratively to imply a shallow interest in the cultures or locations
visited by tourists.

Types of tourism

There are three basic forms of tourism: domestic tourism, inbound tourism, and outbound
tourism.

Domestic tourism refers to activities of a visitor within their country of residence and outside of
their home (e.g. a Indian visiting other parts of India).

Inbound tourism refers to the activities of a visitor from outside of country of residence (e.g. a
Britain visiting India ).

Outbound tourism refers to the activities of a resident visitor outside of their country of
residence (e.g. a Indian visiting an overseas country).

Types of tourists

Tourists can also be classified based on their purpose of visit:

Business tourists
This segment typically comprises those travelling for meetings, incentives, conventions and
exhibitions (MICE); however, this definition is not conclusive and includes any tourist on a visit
to India for business purposes. Business tourism is viewed as an important market in the country
and one of the high-yielding sectors of the tourism industry.

Leisure tourists

Leisure tourism comprises trips for pleasure. It includes holidays within the country or abroad.
Visiting friends and relatives and travel for a variety of reasons such as health and fitness, sports,
education, and culture also come under the purview of leisure trips.

Different forms of tourism

There are different types of tourism. The recent trend is moving toward niche segments of
tourism:

• Medical/healthcare tourism • Adventure tourism • Heritage tourism • Ecotourism • Rural

tourism • Pilgrimage tourism
 Medical tourism

Medical tourism also known as health tourism has emerged as one of the important
segments of the tourism industry. The term has been coined by travel agencies and the
mass media to describe the rapidly-growing practice of travelling across international
borders to for healthcare travellers typically seek services such as elective procedures as
well as complex specialised surgeries such as joint replacement (knee/hip), cardiac,
dental, and cosmetic surgeries. Psychiatry, alternative treatments, and convalescent care
are also available.

 Adventure tourism

Travel for the aim of exploration or travel to remote, exotic and possibly hostile areas is
known as adventure tourism. With tourists looking for different options, adventure
tourism is recording healthy growth.Adventure tourism refers to performance of acts,
which require significant efforts and some degree of risk or physical danger. The
activities include mountaineering, trekking, bungee jumping, mountain biking, river
rafting, and rock climbing.
India with its diverse topography and climate offers tremendous scope for adventure
tourism. The mountain regions offer lot of scope for mountaineering, rock climbing,
trekking, skiing, skating, mount biking and safaris; rushing rivers provide opportunities
for river rafting, canoeing and kayaking; and oceans provide tremendous opportunity for
diving and snorkeling.

 Heritage tourism

Heritage tourism is defined as “travel undertaken to explore and experience places,

activities, and artefact that authentically represent the stories and people of the past and
present”. It is oriented toward cultural heritage of the tourist location. It involves visiting
historical or industrial sites, religious travel or pilgrimages. India is well known for its
rich heritage and ancient culture. The country’s rich heritage is amply reflected in the
various temples, majestic forts, pleasure gardens, religious monuments, museums, art
galleries and urban and rural sites which are citadels of civilisation. All these structures
form the products of heritage tourism.

 Ecotourism

Ecotourism, also known as ecological tourism, is travel to natural areas to appreciate the
cultural and natural history of the environment, while not disturbing the integrity of the
ecosystem and creating economic opportunities that make conservation and protection of
natural resources advantageous to local people. It involves travel to destinations where
flora, fauna and cultural heritage are primary attractions. Ecotourism also minimises
wastage and the environmental impact through sensitised tourists. It can be one of the
medium to preserve local culture, flora and fauna and other natural resources.
 MICE tourism

MICE (Meetings, Incentives, Conferences and Exhibitions) tourism is also one of the
fastest growing in the global tourism industry. It largely caters to business travellers,
mostly corporate. It caters to various forms of business meetings, international
conferences and conventions, events and exhibitions. Hong Kong, Malaysia and Dubai
are the top destinations for MICE tourism. India is also present in this segment.

 Rural tourism

Rural tourism showcases rural life, art, culture and heritage of rural locations, benefitting
the local community economically and socially as well as enabling interaction between
the tourists and locals for a more enriching tourism experience. Rural tourism is multi-
faceted and may entail farm/agricultural tourism, cultural tourism, nature tourism,
adventure tourism, and ecotourism.
Rural tourism has certain characteristics: it is experience oriented; locations are sparsely
populated; it is predominantly in a natural environment; it meshes with seasonality and
local events; and it is based on preservation of culture, heritage and traditions. India’s
rural geographical and cultural diversity enables it to offer a wide range of tourism
products and experiences. Increasing levels of awareness, growing interest in heritage
and culture, improved accessibility to rural areas, and environmental consciousness are
playing an important role in promoting rural tourism. This form holds immense potential
in India, where more than 70% of the population resides in villages.

 Wildlife tourism

Wildlife tourism, one of the fastest segments of tourism, involves travel to different
locations to experience wild life in natural settings. Due to its varied topography and
distinctive climatic conditions, India is endowed with various forms of flora and fauna
and it has numerous species of birds, mammals, reptiles, amphibians and plants and
animals.
 TOURISM INDUSTRY IN INDIA

Travel and tourism is the largest service industry globally in terms of gross revenue and foreign
exchange earnings. It is also one of the largest employment generators in the world. It has been a
major social phenomenon and is driven by social, religious, recreational, knowledge seeking and
business interests and motivated by the human urge for new experience, adventure, education,
and entertainment. Tourism is both cause and consequence of economic development.

Indian travel and tourism industry

Indian tourism offers most diverse products globally. The country’s rich history, cultural
heritage, beauty, diversity of religion and medicine fascinate budget and luxury travellers.
Tourism in India has registered significant growth over the years. This has been led by growth in
both leisure and business tourism. Rising incomes, increasing affordability, growing aspirations,
increasing globalisation, and a growing airline industry along with improvement in travel-related
infrastructure have supported industry growth. Tourism holds immense potential for the Indian
economy. It can provide impetus to other industries through backward and forward linkages and
can contribute significantly to GDP.

The tourism industry in India is substantial and vibrant, and the country is fast becoming a major
global destination. India’s travel and tourism industry is one of them most profitable industries in
the country, and also credited with contributing a substantial amount of foreign exchange. This is
illustrated by the fact that during 2006, four million tourists visited India and spent US $8.9
billion.

Worldwide, the contribution to GDP from travel and tourism will have grown by 3.7% by the
end of this year and the sector will contribute 284 million jobs, directly and indirectly, or one in
11 of all jobs on the planet.
The Tourism Ministry has also played an important role in the development of the industry,
initiating advertising campaigns such as the 'Incredible India' campaign, which promoted India’s
culture and tourist attractions in a fresh and memorable way. The campaign helped create a
colourful image of India in the minds of consumers all over the world, and has directly led to an
increase in the interest among tourists.

The tourism industry has helped growth in other sectors as diverse as horticulture, handicrafts,
agriculture, construction and even poultry.
Both directly and indirectly, increased tourism in India has created jobs in a variety of related
sectors. The numbers tell the story: almost 20 million people are now working in the India’s
tourism industry.

India’s governmental bodies have also made a significant impact in tourism by requiring that
each and every state of India have a corporation to administer support issues related to tourism.

A new growth sector is medical tourism. It is currently growing at around 30% per annum.
Medical tourist arrivals are expected to reach one million soon.
Medical tourism in Asia has grown rapidly. Medical tourism is approaching fever pitch at the
tune of $4 Billion US, fuelled largely by the cosmetic surgery market. One of the problems India
has, despite having some world-class hospitals, is sanitation.

The tourism industry of India is based on certain core nationalistic ideals and standards which
are: Swaged or welcome, Sanyo or cooperation, Soochanaa or information, Sanrachanaa or
infrastructure, Suvidha or facilitation, Safaai or cleanliness and Surakshaa or security.

Present Situation and Features of Tourism in India

Today tourism is the largest service industry in India, with a contribution of 6.23% to the
national GDP and providing 8.78% of the total employment. India witnesses more than 5 million
annual foreign tourist arrivals and 562 million domestic tourism visits. The tourism industry in
India generated about US$100 billion in 2008 and that is expected to increase to US$275.5
billion by 2018 at a 9.4% annual growth rate. The Ministry of Tourism is the nodal agency for
the development and promotion of tourism in India and maintains the "Incredible
India" campaign.

According to World Travel and Tourism Council, India will be a tourism hotspot from 2009-
2018, having the highest 10-year growth potential. As per the Travel and Tourism
Competitiveness Report 2009 by the World Economic Forum, India is ranked 11th in the Asia
Pacific region and 62nd overall, moving up three places on the list of the world's attractive
destinations. It is ranked the 14th best tourist destination for its natural resources and 24th for its
cultural resources, with many World Heritage Sites, both natural and cultural, rich fauna, and
strong creative industries in the country. India also bagged 37th rank for its air transport network.
The India travel and tourism industry ranked 5th in the long-term (10-year) growth and is
expected to be the second largest employer in the world by 2019. The 2010 Commonwealth
Games in Delhi are expected to significantly boost tourism in India further.

The industry is likely to see a spurt in growth this year on the back of new visa reforms,
according to a report by the World Travel and Tourism Council.

The country has recently improved its visa processes but more needs to be done on the
implementation side and to bring ever more countries into the visa waiver programme.

IMPORTANCE OF TOURISM

There is no other industry that has a similarly sustained and diversified multiplier effect on the
economy, playing a crucial role in the overall development of a country. By creating jobs and
opportunities for all sections of the society, tourism helps in bridging economic inequalities.

Its contribution to the government’s coffers and also the country’s foreign exchange reserves can
be substantial. Since the very essence of tourism and its future depends on protection of natural,
historical and cultural resources, it plays an important part in promoting sustainable growth and
environment protection, on which the future of humankind hinges.
In addition to direct jobs in hotels, with tour operators, travel agencies, airlines and transport
operators, tourism generates employment across a wide spectrum of skills on account of its
significant backward and forward linkages. Transport, construction, engineering, manufacturing,
agriculture, food and horticulture, telecom, IT and healthcare are some of the sectors that make
knock-on gains from a boom in tourist influx.

Tourism also has a positive impact on the development of rural and backward areas, helping the
revival of traditional art forms, crafts and cultural traditions.

Travel and tourism is the largest service industry in India. It provides heritage, cultural, medical,
business and sports tourism. The main objective of this sector is to develop and promote tourism,
maintain competitiveness of India as tourist destination and improve and expand existing tourism
products to ensure employment generation and economic growth.

Components of Tourism Industry

 ATTRACTION :-The principle of attraction is to establish the need for the attraction in
a particular location to invite more footfall. It may be a huge theme park, a museum, a
gallery, a heritage building, an educational centre etc. Many countries see the need to
have one or more visitor attraction in the area to widen their appeal and attract huge
potential tourist.- Learn more at www.technofunc.com. Your online source for free
professional tutorials.

 ACCOMODATION AND CATERING :-This components consists of those who

provide accommodation to the people in the form of hotels, resorts, apartments, camps,
guest houses etc. The accommodation may be marketed individually or through the tour
operators in the form of package. These service providers also take care of the catering
needs of the people by providing them huge cafeterias, various fast food outlets in house
or in the form of a Galleria.

 TRANSPORTATION :-Transport providers are those operating any major form of

transport. They could be airlines, cruise lines, car rentals, and rail companies. A tourist’s
choice of transport would depend on the travel budget, destination, time, purpose of the
tour, and convenience to the point of destination.

 TOURIST INFORMATION AND GUIDING SERVICES :-The tourist information

and guidance providers include a number of service providers such as those offering
insurance, recreational, communication, and banking services; government agencies;
tour guides; industry associations; packaging agents; ticketing agents; and holiday
sellers.

 TRAVEL AGENTS:-A travel agent provides information to the people on various

travel destinations, advises them of available holiday packages to suit their tastes and
 budget and chart their travel plan. He would generally sell the travel associated products
like currency exchange, car rentals, insurance etc.

 TOUR OPERATORS :-Tour operators offer holiday packages which comprise of

1.Travel like by rail, road or air.

2. Accommodation like hotels, resorts, apartments, guesthouses
3. Travel services like airport pick and drop, sightseeing, excursions etc.

These tour operators may be the wholesale operators who operate tours only through retail
travel agencies or they may be direct sell operators who market their product directly to the
public.

INDIAN TRAVEL AGENCY

A travel agency is a private retailer or public service that provides travel and tourism
related services to the public on behalf of suppliers such as airlines, car rentals, cruise
lines, hotels, railways, and packages tours. In addition to dealing with ordinary tourists most
travel agencies have a separate department devoted to making travel arrangements for business
travellers and some travel agencies specialize in commercial and business travel only.

Operations

A travel agency's main function is to act as an agent, selling travel products and services on
behalf of a supplier. Consequently, unlike other retail businesses, they do not keep a stock in
hand. A package holiday or a ticket is not purchased from a supplier unless a customer requests
that purchase. The holiday or ticket is supplied to the agency at a discount. The profit is therefore
the difference between the advertised price which the customer pays and the discounted price at
which it is supplied to the agent. This is known as the commission. In many countries, all
individuals or companies that sell tickets are required to be licensed as a travel agent

A travel agent is supposed to offer impartial travel advice to the customer. However, this
function almost disappeared with the mass market package holiday, and some agency chains
seemed to develop a "holiday supermarket" concept, in which customers choose their holiday
from brochures on racks and then book it from a counter.
Any travel agent needs certain skills and qualities for performing business related functions
effectively. This will be reflected on the entire business and will be helpful for repeat business,
improves customer loyalty and acts as a promotional tool due to the positive word of mouth
publicity by the satisfied customer.

Agency income

Travel agencies' principal source of income was, and continues to be, commissions paid for
bookings of car rentals, cruise lines, hotels, railways, sightseeing tours, tour operators, etc. A
fixed percentage of the main element of the price is paid to the agent as a commission.
Commissions may vary depending on the type of product and the supplier. Commissions are not
paid on the tax component of the price. Travel agencies also receive a large variety of bonuses,
benefits, and other incentives from travel and tourism related companies as inducements for
travel agents to promote their products. The customer is normally not made aware of how much
the travel agent is earning in commissions and other benefits. Other sources of income may
include the sale of insurance, travel guide books, public transport timetables and money
exchange.

Travel agencies in the 21st century

With general public access to the Internet, many airlines and other travel companies began to sell
directly to passengers. As a consequence, airlines no longer needed to pay the commissions to
travel agents on each ticket sold. Travel agencies have gradually been non-intermediated, by the
reduction in costs caused by removing layers from the package holiday distribution network.
However, travel agents remain dominant in some areas such as cruise vacations where they
represent 77% of bookings and 73% of packaged travel. In 2009, the market size for travel
agencies experienced a sharp decline, dropping from $17 billion the previous year to $14.5
billion.

In response, travel agencies have developed an internet presence of their own by creating travel
websites, with detailed information and online booking capabilities. Travel agencies also use the
services of the major computer reservations systems companies, also known as Global
Distribution Systems (GDS), including: Amadeus CRS, Galileo CRS,SABRE, and Worldspan,
which is a subsidiary of Travel port, allowing them to book and sell airline tickets, car
rentals, hotels, and other travel related services. Some online travel websites allow visitors to
compare hotel and flight rates with multiple companies for free; they often allow visitors to sort
the travel packages by amenities, price, and proximity to a city or landmark. Travel agents have
applied dynamic packaging tools to provide fully bonded (full financial protection) travel at
prices equal to or lower than a member of the public can book online. As such, the agencies'
financial assets are protected in addition to professional travel agency advice.

TOP 10 TRAVEL COMPANIES IN INDIA 2016

 Make My Trip:- is placed at the first places. It was started in 2000 and become one stop
destination for all domestic and international travel deals.

 Yatra.com:- Yatra is a leading online travel company started in 2006 to capture booming
travel sector. Company has good reputation in the market and famous for delivery
memorable travel experience. Yatra offers personal and corporate tailor made services
according to the need of customers.

 Thomas Cook:- Thomas Cook is a US based travel company has presence in pan India.
In India Thomas Cook has an office in 98 cities and providing amazing services to
customers. Over the years Thomas Cook has won numerous awards become a trusted
brand in travel industry.
 Cox &Kings :- Cox & Kings was started in 1758 and has experience of over two decade
in travel industry. Company has presence in India, UK, Japan, USA, Russia etc. The
service portfolio of company includes Domestic Holidays, Trade Fairs, Corporate tours
and Outbound Tourism.

 Goibibo:- Goibibo is a prominent travel company that was started in 2009 and within 4
years has achieve tremendous success and become one stop destination for travel deals,
flight booking & bus booking.

 Expedia:- Expedia is a US based travel company started in 1996 and knows in the word
for excellent services. Expedia has tie up with more than 80,000 hotels and offers
cheapest deals in travel industry.

 Cleartrip:-is a leading online portal that was established in 2006. Company has
headquartered in Mumbai and sells cheapest online, air, train, bus tickets. Cleartrip
provide facility to search flights online and offers discount on booking.

 Travelguru:- was started in 2005 and providing tailor made packages according to need
of customers. Company is known for providing impeccable services and because of this it
is counted among most trusted companies in travel industry.

 SOTC:- SOTC was started in 1949 and has over 60 years of experience in travel
industry. SOTC provide customize travel deals according to customers need.

 Hello Travelis a leading travel website, started by India Mart. Hello Travel has excellent
team of travel agents that offers excellent services to its eminent customers.
 OBJECTIVES OF JOB TRAINING REPORT

1. To get the practical knowledge of travel agency.

2. To groom our personality and knowledge.

3. To prevent manpower obsolescence.

4. To improve the morale of employees.

5. To prepare the employees for present and future organizational requirements.

6. To prepare the employees for higher level jobs/tasks.

7. Improvement in quality of work.

8. To maintain the supply of employees.

9. Less supervision

10. Improvement in efficiency of employees.

11. Development of knowledge and skill.

12. Modifying the attitude of employees.

13. Best utilization of resources.

14. To build up a second line of competent officers.

 IMPORTANCE OF TRAINING

1. It increases productivity and profitability, reduces cost and finally enhances skill and
knowledge of the employee.

2. It helps in developing a problem solving attitude.

3. It gives the people awareness of rules and procedures.

4. It prevents obsolescence.

5. Growth, expansion and modernization cannot takes place without trained

6. Training makes people more competent.

7. Through training people trust each other more.

8. Personnel become committed to their job resulting in activeness.

9. Training enables quick learning to employees.

10. Training helps in a better work performance and it helps in increase in confidence in the
employees.
 COMPANY PROFILE

GIG Hospitality Pvt. Ltd.

GIG Hospitality Pvt. Ltd. is a collaborative endeavour of young professionals with an experience
of more than two decades in travel and hospitality industry. Our simple philosophy is to offer our
valued guests the best possible travel experiences in the Indian subcontinent.

We offer a comprehensive range of travel experiences throughout India for our clients all across
the world. Our Indian Subcontinent specialists have been born and bred here and have travelled
extensively throughout the region, so you can rely on their first-hand knowledge. They have
boundless enthusiasm for their chosen countries and take an honest “tell it how it is” approach to
planning an itinerary, suggesting sights, selecting accommodation and discussing the
practicalities of travel.

We make sure that we regularly revisit destinations / areas, meticulously inspect hotels and keep
up to date with all travel-related issues. We believe this approach is unique to us and ultimately
ensures that our guests will have the best possible travel experience.

Our Services:-

 Conferences
 Events
 Holidays
 Incentives
 Team Building
 Product Launch
 Destination Wedding
 Hotel Booking

Organizational Structure of GIG Hospitality Pvt. Ltd.

Mr. Omesh Raina

(Managing Director)

Mr. Uday Veer Singh

(General Manger)
 Trainees

Ms. Ms Ms. Ms. Shoba

Deepika Shabnam Sapna Shukla
Yadav Khan

Tour Packages of GIG Hospitality Pvt. Ltd.

Rajasthan Package:-

05 Nights/06 Days: 02N-Delhi, 01N-Agra, 02N-Jaipur

Day01:Arrive Delhi
Highlights: Akshardham Temple, Bangla Sahib, India Gate.

Welcome Delhi: On arrival at Delhi Airport or Railway Station, Meet and greet our Tours
Representative and transfer to your hotel.
After Freshen up you may visit Bangla Sahib Gurdwara ,Akshardham& India Gate, Back to
Hotel Overnight stay at Hotel .

Day02: Delhi City Tour

Highlights: New Delhi: Raj Ghat,Red Fort, Jamma Masjid, ChandniChowk,

Old Delhi:QutubMinar, the RashtrapatiBhawan, Laxmi Narayan Temple, Lotus Temple

After breakfast you will visit old Delhi. The Raj Ghat, Red Fort & Jama Masjid are important
places to visit, you may also visit Chandni Chowk, Spice Market etc.
Later on proceed to visit New Delhi. The Qutub Minar, tallest stone tower in India,
and the Rashtrapati Bhawan, Laxmi Narayan Temple, Lotus Temple.

By evening return to hotel.Overnight stay at Hotel.

Day03: Delhi – Agra (246km/ 3hr 45min)

Highlights : Drive By Yamuna Xpress Highway , Mathura City , Agra Fort , Taj
Mahal,DayalBagh

Afterearlybreakfast you will drive to Mughal City Agra and check into the Hotel. En route
you may also visit Mathura the birth place of Lord Krishna. Afternoon visit the Agra
Fort, build by the great Emperor Akbar and the famous Taj Mahal the symbol of love,
built by Emperor Shah Jahan in memory of his wife Mumtaz Mahal.

You may also visit Dayal Bagh. By evening return to your hotel. Overnight stay at
Hotel.

Day04: Agra to Jaipur

Highlights:FatehPurSikri, Mathura City, BulandDarwaza, SalimChisti and Red Fort

After breakfast you will drive to the Pink City of Jaipur, enroute you will drive the FatehpurSikri,
the deserted red sand stone city built by the Mughal Emperor Akbar and BulandDarwaza,
SalimChisti and Red Fort then proceed to Jaipur. On arrival check into the hotel.Overnight stay at
Hotel.

Day05: Jaipur City Tour

Highlights: Amber Fort ,HawaMahal , JantarMantar , City Museum

After breakfast visit the Amber Fort, built in 16th century enjoy an elephant ride at Amber.

Drive past the Hawa Mahal a Place of winds. In the afternoon you will visit the city palace and
museum, walk to adjacent JantarMantar an astronomical observatory.

Day 06: Jaipur Depart

Highlights: Depart

After Breakfast check out the hotel and transfer to Airport /Railway Station for your onward
Journey.

Srinagar Package :-

Destinations: Srinagar - Sonmarg - Pahalgam - Gulmarg

Duration : 05 Nights / 06 Days

Day 01: Arrive Srinagar (Local Srinagar)

You will be met by our representative at the Srinagar airport. He will assist and transfer you to
the deluxe houseboat. In the afternoon you take a shikara ride on Dal Lake (optional) where you
visit the floating vegetable gardens. Dinner and Overnight in deluxe Houseboat.

Day 02 : In Srinagar | Day Excursion to Sonmarg (80 km / approx. 1 hour drive)

Today you embark on a full day excursion to the picturesque 'meadow of gold’ Sonmarg.. You
can opt for a pony ride to one of the glaciers for some fun in snow and ice (by your own
payment). Return back to the Hotel in Srinagarenjoy comfortable and Dinner at Hotel.

Day 03 : In Srinagar | Day Excursion to Pahalgam (90 km / approx. 2 hour drive)

After breakfast proceed to Pahalgam (The valley of shepherds). En-route, visiting the saffron
fields of pampore, Awantipura Ruins (1100 years old temple of Lord Vishnu built by the King
Awantivarman), and enjoy the beautiful countryside.Drive throughout the pine forests. Arrive at
Pahalgam and enjoy Ladder stream. Later walk along pony trails with a magnificent view of the
mountains. Overnight in Srinagar hotel.

Day 04 : In Srinagar | Day Excursion to Gulmarg (60kms / approx. 2hour drive)

Morning leave for Gulmarg (Meadow of Flowers) 2730 m. above the sea level .Gulmarg has one
of the best ski slopes in the world and highest golf course with 18 holes. If weather permits one
can also have the view of Nanga Parbat, the naked mountain that is over 26,000 feet and
dominates the entire region, also enjoy cable car (Gondola) for mountain ride up to khilangmarg.
In the evening drive back to Srinagar. Overnight in Srinagar hotel.

Day 05 : In Srinagar | Day Excursion to Srinagar (Local Srinagar)

After having breakfast Sightseeing Tour to world famous Mughal gardens including: Shalimar,
Nishant, Tulip gardens,(Asia’s biggest tulip garden) botanical gardens, Chesmashahi and
Parimahal. All the gardens are situated on the banks of the Dal Lake with the Zabarwan hills in
the background. Dinner and Overnight in hotel.

Day 06 : Srinagar Airport

Return Home With Happy Memories. After breakfast, transfer to Srinagar Airport to board your
flight with memorable experiences.

NainitalPackage :-

Destinations : Delhi - Nainital - Delhi

Duration : 03Nights / 04Days

Day 01 :Delhi –Nainital (320 Km / 5hr 36min)

Travel by surface from Delhi to Nainital by Luxury AC Car, Overnight Journey.

Day 02 :Nainital Sightseeing

Arrival at morning check in at Hotel. Today After breakfast go for half day city tour
visiting.Himalaya Darshan Point, Naini Lake View Point, Cave Garden, Tal Lake View
Point.Evening back to Hotel free for individual activities, Dinner & overnight at Hotel.

Day 03 :Nainital Lakes Tour

Today full day excursion visiting Lake Tour - Naldamyanti Lake, Eagle Lake, Hanuman Lake,
Ram Lake, Sita Lake, Laxman Lake, Bharat Lake, Bheem Tal, Naukuchia Tal.Overnight at hotel.

Day 04 :Nainital– Delhi (320 Km)

Check out from the Hotel. Today at leisure visit mall road for shopping, Naini Devi
Temple.Evening board the Luxury AC car for Delhi overnight journey Departure at Delhi.

MY TRAINING TASKS
Before joining the company for my winter training I was hesitating a lot. I was thinking totally
negative about myself and I was giving a negligible status myself before the company. But thank
God I felt at home there, after feeling comfortable in company I gained energy for working
strongly and I perform very well there. I had never expected I will act like that, I think my
performance was above my hopes because my hopes were confined up to the limited
expectations.

This winter training was my any first industrial training which gave me a clear vision about
company work. I learnt there so many things which definitely help me in future to get a strong
stand at anywhere. Everything is depicted in my mind with the smiles of all staff members who
were teaching me things through funny matters and keeping smile on their faces every time. I not
only got the work experience and exposure from the company, but my level of confidence also
increased. I am realising that now I would claim for something on the basis of this experience
which gives me surety to face the challenges of the present world. In other words my winter
training experience was very excellent and full of satisfactions from my side because market the
company in over all Delhi, working at computer, talking with clients, telephonic conversation,
etc was beautiful gift for me from the company which satisfied me wholly and solely.

During my industrial training in GIG Hospitality Pvt. Ltd. I have performed there multitasks
timely. I was greatly appreciated in GIG Hospitality Pvt. Ltd., with the encouragement from the
staff, I felt comfortable and fearless in GIG Hospitality Pvt. Ltd. right from the first day of my
training till the last day. The friendly environment of the company and the helping nature of staff
members had also motivated me to work fearlessly.

The following were the main tasks that I have performed in a better way during my winter
internship:

Requirement taking on telephonic conversation

A query is a cluster or a set of requirements which are related to the tour package. This query is
opened in the name of a particular client/customer/tourist who intends to any destination by
his/her preferred travel company. These query are mentioning the name, address etc. of tourist;
nature of tour, mode of transport, type of accommodation, area of destination, duration of tour,
number and sex of pax(s); departure, arrival and stopover dates etc.

Taking a requirement is most important work for any travel company to know the confirmation
about a travel trip or a package taken by a tourist. As in GIG Hospitality Pvt. Ltd., the
requirement taking was my usual task. They were making the bookings/reservations for the
tourists in hotels, coaches, trains, and air; making their detailed package was given to me.

Keeping the package detail in sequential and better way in the file, which was my prior duty
there. I was maintaining the record of each requirement by entering them in log book (a register
in which the file number is registered with the name of client and departure date) daily.

EXPERIENCE
Work experience during your training-

I would like to pay my gratitude to my mentor Ms.sameera for giving me guidance and support. I
would also want to thank Mr.Omesh Raina for appointing me as a trainee in his GIG Hospitality
Pvt. Ltd.

It was a great experience for me to work in India’s most famous travel company. I came to know
about the corporate world. I learnt how to tackle the different situations. There are different types
of customers having different kind of demands and I experienced that the operation person in
travel industry should be able to mould herself according to the customer’s demands i.e. if they
are quality oriented or budget oriented the operation person has to make herself according to the
demands. I came to know that if anyone is working in a travel industry he/she must have a calm
nature.

It is very important to learn the work of the company but first you have to be a true presenter,
pleasant personality and good human being.

Regarding my work experience it was the most memorable and learning for me. Working in GIG
Hospitality made me confident about my work. I learnt about the telephonic conversation,
requirement taking and keeping them in record and last but not the least I learnt how to make
myself capable of handling various situations.

CONCLUSION -

Training is a necessary part of every human being whether she is an employee or a student. It
plays a vital role in the life of every human-being. Training gives us knowledge and ability gives
us knowledge and ability for doing some new in our life. The most important impact of training
is that it saves the time and enhances the confidence of a woman. This winter job training gave
me more experience and ability to do worth in the tourism industry.