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  • Customers Channel 1 Channel 2 Channel 3 Channel 4: Type of Business: Shoe Shop

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    Rizwan Malik
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    The document summarizes customer transactions at a shoe shop with 4 service channels. It shows the time spent by 4 customers at each channel and calculates the total time, average time per customer, and identifies the most and least efficient channels. The most efficient channel was Channel 1, while Channel 3 took the most time, showing an inefficiency.

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    The document summarizes customer transactions at a shoe shop with 4 service channels. It shows the time spent by 4 customers at each channel and calculates the total time, average time per customer, and identifies the most and least efficient channels. The most efficient channel was Channel 1, while Channel 3 took the most time, showing an inefficiency.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    16 views1 page

    Customers Channel 1 Channel 2 Channel 3 Channel 4: Type of Business: Shoe Shop

    Uploaded by

    Rizwan Malik
    The document summarizes customer transactions at a shoe shop with 4 service channels. It shows the time spent by 4 customers at each channel and calculates the total time, average time per customer, and identifies the most and least efficient channels. The most efficient channel was Channel 1, while Channel 3 took the most time, showing an inefficiency.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Assignment # 4 “Queuing Assignment”

    Type of Business: Shoe Shop

    “Multi Channel Single Phase”

    Customers Channel 1 Channel Channel 3 Channel 4


    2
    Customer 1 10 6 5 4
    Customer 2 5 9 10 6
    Customer 3 10 10 20 12
    Customer 4 6 15 18 14
    Time taken 31/4=7.75 40/4=10 53/4=13.25 36/4=9
    on each
    channel
    Total time 7.75+10+13.25+9=40

    Total No. of customers=16

    Average time per customer=40/16=2.5 mins.

    The channel taking most time is Channel 3.This shows inefficiency.

    The channel taking least time is Channel 1.This shows the efficiency.

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