Professional Documents
Culture Documents
Performance Evaluation Night Auditor
Performance Evaluation Night Auditor
Performance Evaluation Night Auditor
HOTEL: EVALUATOR:
The following ratings will be used to evaluate your performance. Please complete prior to
your scheduled appraisal. The evaluating supervisor will also complete this form.
[4] Above Average Performance meets and usually exceeds performance standards.
1. Ensures the highest level of guest satisfaction by doing whatever is necessary to make
it happen.
Rating:________
Comments:______________________________________________________________
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2. Effectively sells the hotel to ensure the highest rates and highest levels of occupancy.
Rating:________
Comments:______________________________________________________________
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3. Is able to perform basic duties at the front desk.
b. Verifies all information with guest to assure accuracy, assures valid method of
payment upon arrival.
c. Checks out guests smoothly and accurately. All forms are filled out accurately.
All charges are posted correctly.
d. Work is correctly balanced each shift to assure a smooth evening for the Night
Auditor.
e. Cash bank is counted at the beginning of your shift. Cash bank is maintained
within company policy.
g. Delivers guest messages, faxes, priority mail, Federal Express packages, etc. in
a timely manner.
h. Familiar with ADA requirements and the proper use of the equipment.
Rating:_______
Comments:______________________________________________________________
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4. Prepares for the activities of the day to assure a smooth, well-organized day.
a. Reviews arrivals.
b. Informs guests of the services available and of the charges associated with the
use of the phone.
5. Stays updated on all current promotions and specials that the hotel is offering and
actively encouraging our guests to participate where appropriate.
Rating:_______
Comments:______________________________________________________________
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Rating:_______
Comments:______________________________________________________________
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7. Familiar with all safety and fire procedures.
c. Utilizes proper security procedures for guest room keys and masters.
d. Provide security by observing halls and building exterior frequently and by being
aware and reacting to disturbances.
Rating:_______
Comments:______________________________________________________________
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8. Night Audit
b. Verifies all account postings and balances. Able to find and correct errors.
d. Closes the books for one day and begins the new day.
g. Deliver newspapers.
Rating:_______
Comments:______________________________________________________________
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9. General Responsibilities
a. Performs minor maintenance repairs to keep guests happy and to keep from
calling in maintenance personnel during off hours.
c. Knows the location of all water shut-off valves and how to use them.
Rating:_______
Comments:______________________________________________________________
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Rating:_______
Comments:______________________________________________________________
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11. Time Allocation: Time allocation varies from shift to shift. It is important that the lowest
periods be productively occupied with completing assigned tasks. The audit must be
completed in the time allotted such that the next business day may begin.
Comments:____________________________________________________________
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12. KEY RESULT INDICATORS:
e. Balances everyday.
Comments:______________________________________________________________
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AREAS OF STRENGTH:
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AREAS OF WEAKNESS:
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OVERALL RATING:_______
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EMPLOYEE / DATE
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EVALUATOR / DATE