MELISSA RICHARDS

OBJECTIVE Dedicated and ambitious worker with a passion for working with youth. Between jobs that
have given various yet relevant skills with a dedicated excitement about finishing school with
a Bachelors’ in Elementary Education.

• PROFESSIONAL • Experienced with taking leadership over projects and group-oriented work.
DEVELOPMENT
Expe • Critical thinker, decision-maker and problem solver.
rienced with • Experienced with completing specific tasks in limited time.
taking • Excellent personal communication skills.
leadership • Excellent customer service skills.
over projects • Familiar with computers and working well with various systems and programs.
and group-
oriented work. GATEWAYS TO OPPORTUNITY PROFESSIONAL DEVELOPMENT
• Critical FIRST AID AND CPR CERTIFIED | 15 CONTACT HOURS OF CONTENT AND CDA SUBJECT
TRAINING | 4 HOURS OF MANDATED REPORTER TRAINING
thinker,
decision-
maker and
problem
solver.
• Experienced
with
completing
specific tasks
in limited time.
• Excellent
personal
communicatio
n skills.
• Excellent
customer
service skills.
• Familiar with
computers
and working
well with
various
systems and
programs.
HIGHLIGHTS
EXPERIENCE KINDERCARE LEARNING CENTER, MATTESON, IL
NATIONALLY ACCREDITED CORPORATE LEARNING CENTER
LEAD TEACHER, APRIL 2016-JULY 2018
 Guide children to positive interactions, keep all children in sight, and use Child
Supervision Records properly.
 Keep classroom clean and tidy. Be aware of your surroundings and take
responsibility to report or fix unsafe conditions if found.
 Implement KU’s curriculum in a way that is consistent with the unique needs of each
child.
 Use developmentally appropriate teaching methods. Adapt your teaching style as
needed for each child.
 Complete student assessments using classroom observations. Actively participate in
parent conferences with the Center Director.
HAPPY DAYS LEARNING CENTER, HIGHLAND, IN
INDIANA CHILDCARE, PATHS TO QUALITY LEVEL 3 RATED CENTER
ASSISTANT DIRECTOR, AUGUST 2018-PRESENT
 Assist the director with planning, managing, marketing, and directing a childcare
program.
 Teach and monitor children when needed.
 Supervise and evaluate teachers, provide mentoring and training to help teachers
improve their skills.
 Maintain center paperwork, keeping files on each child and proof of meeting
government regulations.
 Collecting account payments, maintaining account balances and information, as well
as weekly billing. Also responsible for taking the necessary protocol for sending
neglected accounts to collections.
 Discuss and create plans of action for behavioral and academic challenges with
teachers and parents.
 Conduct tours of the facility for potential enrollment.

EDUCATION RICH EAST HIGH SCHOOL, PARK FOREST, IL

HIGH SCHOOL DIPLOMA, AUGUST 2006 – MAY 2010
WESTERN ILLINOIS UNIVERSITY, MACOMB, IL
AUGUST 2010-DECEMBER 2012
Completed 24 hours of credits with a 2.2 GPA. Coursework includes 6 credit hours of
Elementary Education courses including ELED 110 and 215.

GRAND CANYON UNIVERSITY, PHOENIX, AZ

BACHELOR OF SCIENCE IN ELEMENTARY EDUCATION (EMPHASIS ON ENGLISH), MAY
2014-APRIL 2018
Currently enrolled as an online student. GPA of 2.82. Completed coursework includes 16
credit hours of EDU classes including EDU-210, 213, 225 and 230.

PAGE 2
 JOB HISTORY ENOVA FINANCIAL, CHICAGO, IL
COLLECTIONS REPRESENTATIVE FEBRUARY 2016-APRIL 2016
 Proficiently trained on the logistics of installment and payday loans, as well as lines
of credit.
 Accountable for detailed reading and understanding customer’s accounts.
 Customer service representatives with intentions to collect.
 Took lead and control of calls to help customers get their accounts back to good
standing with flexible payment options.
 Amazing call tones and empathy with various sensitive subjects and situations of
customers.

HAWKINSON NISSAN AND KIA, MATTESON, IL

BUSINESS DEVELOPMENT CENTER REPRESENTATIVE JANUARY 2014-JANUARY 2016
 Experienced with strict script following on inbound calls.
 Aggressively yet effectively handling objectives to get appointments.
 Trained to handle reports and track data as an acting department manager.
 Exceptional at appointment setting and scheduling.

MARSHALLS, MATTESON, IL
SALES ASSOCIATE, FRONT END COORDINATOR OCTOBER 2009-AUGUST 2014
 Experienced with taking on several tasks at once to be finished at a specific time.
 Flexible associate who carefully utilizes time.
 Effectively cares for and handles customer concerns and questions.
 Experienced with handling money and balancing registers for store closing.

LIL’ ANGELS DAYCARE, PARK FOREST, IL

DAYCARE ATTENDANT JUNE 2008-AUGUST 2008
 Responsible for the safety, care and concern of a group of 2-6 kids, ranging from
ages newborn to 8 years of age.
ACCOMPLISHMENTS  Small group leader for Snowflake program, August 2006-August 2008

 Director for Snowflake program, February 2009-February 2010

 Youth leader and choir director for the Kingdom Seekers youth group, First Baptist
Church of Park Forest, January 2011-Present

 Section lead for the New Creations Chorale Choir, First Baptist Church of Park
Forest, January 2016-Present

 Secretary for Black Student Association Publicity Committee, Western Illinois

University, August 2012

 Group leader, Immerse American Baptist Churches USA Youth Gathering, July 2012

 Regional Youth Representative, American Baptist Churches USA Mission Summit,

June 2013

 Employee of the Quarter, Marshalls, December 2012-March 2013

REFERENCES AVAILABLE UPON REQUEST.

PAGE 3