Official Statement  

15 April 2019 

Official Statement  
Karen Cantwell, Founder & CEO of iStaySafe Pty Ltd  
 
On Saturday 13 April, our TicTocTrack​®​ customer service team received an email from Mr. Ken 
Munro of Pen Test Partners - a limited liability partnership operating out of the UK. In this 
email, Ken alleged that there were security flaws in our TicTocTrack​®​ software and that further 
detail on these alleged issues would be made public on Tuesday 16 April. 
 
Although we have requested more information, no formal detail on these alleged flaws has 
been supplied to us by Ken Munro at this present time. Regardless, iStaySafe Pty Ltd (parent 
company of TicTocTrack​®​) takes claims like this seriously. To ensure our customer's data is 
kept safe and to further ensure the wellbeing of our customers, we will be taking the following 
action: 
 
1. We will be restricting all user access to the TicTocTrack​®​ application and service until 
such time as we can a) confirm the validity of the security flaws and b) fix the security 
flaws, if they exist 
2. iStaySafe will engage a trusted and accredited penetration testing provider to audit the 
TicTocTrack​®​ security offering  
3. We will be offering refunds on subscriptions to all customers during the affected period, 
however, we look to have the issue resolved before this becomes necessary  
4. We will respond to all customer enquiry as promptly as possible  
 
To this day, there has never been a security breach that has lead to our customer's personal 
data being used for malicious purposes. Our team are constantly working to improve our 
software and make it as safe as possible for our users.  
 
As soon as a full technical assessment has taken place, conducted by a trusted, reputable and 
accredited penetration testing service, we will be releasing a transparent report which will detail 
what security issues (if any) were apparent, what steps we are taking and when.  
 
We thank our customers for their continued loyalty and trust.  
 
Kind regards,  
 
Karen Cantwell, iStaySafe Pty Ltd 
 
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For media enquiries please contact Nicholas Donovan from MAW Communications on 
0487 810 356 or ​nick@wearemaw.com.au