Customer Service Staff

I. Duties and Responsibilities

Customer Service staffs main tasks and responsibilities are the following:

1. Customer
 Deal directly with customers either by telephone, electronically or face to face.
 Respond promptly to customer inquiries or pass them on to designated
department
 Obtain and evaluate all relevant information to handle product and service
inquiries.
 Provide information and help solve customer problems.
 Handle complaints and pass them on to a supervisor or manager if need arise.
 Provide pricing, stocks and delivery information.
 Perform customer verifications.
 Gather data for the maintenance loyalty customer account.
 Provide assistance to customers should an incident occur, seeking guidance in
line with company policy

2. Returns and Exchange
 Checks and verify the authenticity of the product and the transaction
 Calls in product in-charge to check the status of the item if item is in good
condition
 Process item return
 Process credit memo
 Issue replacement of item
 Process returned warranty items for repair or service
 **Return Prooflist