VICTORIA CATHERINE VIGGERS

166 Galloway Road

Toronto, Ontario
M1E1X2
647-740-2269
Victoria44Viggers@outlook.com

CAREER OBJECTIVE:

To obtain a position in your organization that would provide me with the opportunity to use my
excellent communication skills both written and oral, my perseverance, dedication as well as my
motivation to obtain exceptional results in a position that would ensure your organization's
growth and success, while at the same time, allowing me to grow personally and professionally.

EDUCATION:

Sir Wilfrid Laurier Collegiate Institute: Ontario Secondary School Diploma. 2014-2017

Durham College: Pre-Health Sciences Current

WORK EXPERIENCE:
Walmart Canada: Scarborough Town Centre (store 3635)

Cashier/customer service associate:

 Welcoming customers to registers.

 Answering customer inquiries about item location.
 Providing item recommendation.
 Operating POS system, and scales.
 Receiving and handling payments via cash and debit/credit.
 Accepting customer returns.
 Assuring end caps and register organization is maintained through the shift.
 Ensuring all prices and quantities are accurate.

Walmart Canada: Milner (store 3111) 2017-2018

Bakery associate/Customer service:

• Display bakery items and products on shelves to attract customers.

• Greeting customers who enter the fresh food department.
• Selling bread, doughnuts, cakes, and other pastries to customers.
• Replenish and refill display counters with fresh stock of bakery items.
• Assist and support department management in serving and managing customers.
• Ensuring compliance of all food safety standards throughout the bakery.
• Ensure total customer satisfaction.

Roots Canada: Eglinton Town Centre 2017

Seasonal sales associate:
• Improve store performance.
• Working with customers to determine their specific needs.
• Greeting customers and answering their queries.
• Ensuring high levels of customer satisfaction.
• Following and achieving store sale goals on a daily/monthly basis.
• Maintain in-stock and presentable conditions within the store.
• Replenishing store display items.
• Processing POS purchases.
• Handle returned merchandise.
• Teaming up with co-workers and management to ensure proper and efficient customer service.

Pizza Nova: Midland Avenue, Scarborough Fall 2016

Seasonal call center representative:

• Maintained a high-volume workload within a fast-paced environment.

• Consistently met performance benchmarks in areas of speed, accuracy and volume.
• Assisted the company in attaining high customer ratings through deliveries.
• Researched more complex issues, taking, completing, following up, and tracking orders.
• Assisted customers with navigation of the company’s website and the placement of online orders.
• Promptly, effectively, and within a timely manner, responded to customer inquiries to identify and
resolve issues with initiative and good judgement.

LANGUAGES:

Fluent in the English language, both spoken and written.

EXTRA-CURRICULAR:

• Member of student council, Galloway road public school.

• Volleyball team, Galloway road public school.
• Track and Field team, Sir Wilfrid Laurier Collegiate Institute.

VOLUNTEER EXPERIENCE:

Extendicare Retirement home, Scarborough: 2012-2014

• Offered assistance and support to the elderly in the retirement home.

St. Martian De Porres Catholic Church: 2013-2016

• Helped distribute school supplies to youth.

Party City, Kennedy Commons:(Cooperative education placement) 2015-2016

• High levels of customer interaction and various merchandising functions, help shoppers locate
items, use selling techniques to recommend products, and arrange merchandising on the
store shelves.

• SKILLS AND ABILITIES:

• Exceptional organizational skills.
• Mathematical skills.
• Data entry.
• Ability to work with a diverse group.
• Ability to manage, organize and lead teams efficiently and effectively.
• Effective time management.
• Critical and quick thinking.
• Conflict resolution skills.
• Advanced use of Microsoft office and Excel.
• Team player with excellent communication skills.
• Problem solving skills.
• Working well under pressure.
• Reliable and Responsible.
• Office organization.
• Record keeping.
• Punctuality.
• Professionalism.
• Working efficiently in a face-paced environment.
• Ability to maintain integrity

ACHIEVEMENTS:
• Honor roll at Sir Wilfrid Laurier Collegiate Institute.
• First student at Sir Wilfrid Laurier Collegiate Institute to receive academic awards.
• Qualified for the TDSB Track and Field city finals on various occasions.
• My Ontario Secondary School Diploma (OSSD)
• Medical billing and medical terminology certificates.
• Placed 3rd in the TDSB mathematical/numeric competition in 2013.
•

CERTIFICATIONS:
• CPR course and certification. 2018-2021