RESEARCH METHODOLOGY

3.1 Type CONCLUSIVE RESEARCH

It is also known as quantitative research; it is designed to help executives of action that is to

make decision.

3.2 Sampling procedure I visited to Central Park, Nalagarh , then based on our
questionnaire we have collected the data from different group of peoples.

Sample size - 30

Area - Dattowal and Nalagarh

3.3 Data collection tool - I have used Questionnaire, as the research instrument to conduct
the market survey. The questionnaire consisted closed ended questions designed in such a way
that it should gather maximum information possible. The Questionnaire was a combination of 11
Questions. If choices are given it is easier for the respondent to respond from the choices rather
they think and reply also it takes lesser time. Because the keep on responding and one has tick
mark the right choice accordingly.

Data was collected through Primary sources. Primary data was collected directly from the
customers through a questionnaire.

Tool used for interpretation of data: Excel

3.4 QUESTIONNAIRE

PERSONAL DETAILS
Name : ………………………………………

Mobile No : ……………………………

Age : (A) 15-20 (B) 20-30 (C) 30-40 (D) above 40

Gender : Male Female

Occupation (A) Student (B) Business (C) Employee (D) Housewife (E) Other

1. Are you aware about Reliance Jio ?

(A) Yes
(B) No

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2. From which source you came to know about Reliance Jio?
(A) News paper
(B) Advertisement
(C) Mouth publicity
(D) Hoardings

3. Since how long you are using Reliance Jio services?

(A) Less than one month
(B) 2-3 months
(C) 4-5 months
(D) Non user

4. What is your monthly average expenditure on Mobile ?

(A) Below 100
(B) 100-200
(C) 200-300
(D) 300-400
(E) Above 500

5. Which feature of Reliance Jio convinced you to use this?

(A)Connectivity
(B) Schemes
(C) Advertisements
(D)Goodwill

6. Which of the features you like most in Reliance Jio ?

(A) Data services
(B) Unlimited calls
(C) Network coverage
(D) Value added services
(E) Unlimited sms

7. Are you aware about Jio Prime offers ?

(A) Yes
(B) No

8. Do you think Jio Prime plans are better than other Telecom company plans ?
(A) Yes
(B) No

9. What should be improved in Reliance Jio ?

(A) Network coverage
(B) Remove calling congestions
(C) Internet speed
(D) Others

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10. Would you like to Recommend others ?
(A) Yes
(B) No

11. Are you satisfied with reliance jio ?

(A) Yes
(B) No

Rate the following Reliance Jio Services on basis of your Satisfaction?

Services Excellent Good Average Poor Very Poor

Network
coverage

Data service

Calling
service
Value added
services
Customer
care
New schemes
and offers

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