Chapter 9: Performance Management and Appraisal

DISCUSSION QUESTIONS

1. What is the purpose of a performance appraisal?

2. Discuss the pros and cons of at least four performance appraisal tools.

3. Explain how you would use the alternation ranking method, the paired comparison method,
and the forced distribution method.

4. Explain in your own words how you would go about developing a behaviorally anchored
rating scale.

5. Explain the problems to be avoided in appraising performance.

6. Discuss the pros and cons of using different potential raters to appraise a person's
performance.

7. Compare and contrast performance management and performance appraisal.

8. Answer the question: How would you get the interviewee to talk during an appraisal
interview?

Continuing Case: Carter Cleaning Company: The Performance Appraisal

1. Is Jennifer right about the need to evaluate the workers formally? The managers? Why
or why not?

2. Develop a performance appraisal method for the workers and managers in each store.