Management Training Plan 2019 PDF

2 19
TRAINING PLAN
H.H. Sheik Sultan Tower (0) Floor | Corniche Street | Abu Dhabi – U.A.E | www.ictd.ae | ictd@ictd.ae
TABLE OF CONTENTS
Management Courses
Human Resource, Training & Development…………………………………………… 03
Leadership & Management………………………………………………………………. 11
Secretarial & Office Management……………………………………………………… 17
Customer Service & Communication Skills…………………………………………….. 20
Interpersonal & Self-Development………………………………………………………. 25
Public Relation & Media Skills…………………………………………………………….. 31
Sales & Marketing…………………………………………………………………………… 34
Finance & Accounts………………………………………………………………………… 38
ICTD TRAINING PLAN 2019 2

HR HUMAN RESOURCE, TRAINING & DEVELOPMENT
START END FEES

REF. COURSE TITLE LOCATION
DATE DATE (USD$)
HR100 Managing Employee Performance, Behavior & Attitude 6-Jan-19 10-Jan-19 Dubai 3300
HR101 Understanding Human Performance 6-Jan-19 10-Jan-19 Dubai 3300
HR102 Managing People at Work 6-Jan-19 10-Jan-19 Dubai 3300
HR219 Designing & Developing Employee Surveys 6-Jan-19 10-Jan-19 Dubai 3300
HR103 Measuring & Maximizing Training ROI 6-Jan-19 10-Jan-19 Abu Dhabi 3300
HR105 Leading Strategic HR Transformation 13-Jan-19 17-Jan-19 Dubai 3300
HR225 8 Essential of HRM for All Management Level 13-Jan-19 17-Jan-19 Abu Dhabi 3300
HR107 Writing Effective Policies & Procedures 13-Jan-19 17-Jan-19 Dubai 3300
HR264 Advanced Selection, Interviewing & Recruitment Skills 13-Jan-19 17-Jan-19 Dubai 3300
HR154 Certified Train the Trainer (ILM) 13-Jan-19 17-Jan-19 Dubai 3300
Enhancing the Skills of Training Coordinators and
HR129 13-Jan-19 17-Jan-19 Dubai 3300
Administrators
HR109 HR Skills for HR Assistant 20-Jan-19 24-Jan-19 Dubai 3300
The Art of Human Resource Management: Creating &

HR284 20-Jan-19 24-Jan-19 Dubai 3300
Developing an Effective Personnel Function
HR104 Advanced Human Resource Management 20-Jan-19 24-Jan-19 Dubai 3300
HR110 Compensation and Benefits 20-Jan-19 24-Jan-19 Dubai 3300
Strategic Crisis Management: Planning for Unexpected

HR111 20-Jan-19 24-Jan-19 Abu Dhabi 3300
Challenges
HR106 Human Resource Management (ILM) 20-Jan-19 24-Jan-19 Dubai 3300
Job Evaluation & Analysis Understanding Reward

HR285 20-Jan-19 24-Jan-19 Dubai 3300
Management
Manpower Organization, Succession Planning & Trend

HR153 27-Jan-19 31-Jan-19 Dubai 3300
Analysis
HR112 Certified Job Evaluation Professional 27-Jan-19 31-Jan-19 Al Khobar 3300
HR113 Employee Relations: Roles and Responsibilities 27-Jan-19 31-Jan-19 Abu Dhabi 3300
HR114 Employee Engagement and Motivation 27-Jan-19 31-Jan-19 Kuwait 3300

Kuala
HR115 Advanced Employee Relations 27-Jan-19 31-Jan-19 4200
Lumpur
HR188 Effective Manpower Planning 27-Jan-19 31-Jan-19 Dubai 3300
HR116 Auditing HR Processes 3-Feb-19 7-Feb-19 Abu Dhabi 3300
Knowledge Management: How to Create an Effective

HR117 3-Feb-19 7-Feb-19 Dubai 3300
Learning Organization
HR118 Talent Management: Developing Multicultural Leaders 3-Feb-19 7-Feb-19 Dubai 3300
HR119 Job Analysis and Job Description Techniques 3-Feb-19 7-Feb-19 Abu Dhabi 3300
HR120 Strategic Human Resources Management 3-Feb-19 7-Feb-19 Dubai 3300
Performance Management: Setting Objectives, and

HR287 10-Feb-19 14-Feb-19 Dubai 3300
KPIs

START END DATE FEES

DATE (USD$)
Performance Management: Setting Objectives and

HR121 10-Feb-19 14-Feb-19 Dubai 3300
Conducting Appraisals
HR122 Advanced Recruitment, Interviewing and Selection 10-Feb-19 14-Feb-19 Abu Dhabi 3300
HR235 Conflict Management in Workplace 10-Feb-19 14-Feb-19 Dubai 3300

Compensation and Benefits, Job Evaluation & Job
HR123 10-Feb-19 14-Feb-19 Abu Dhabi 3300
Analysis
Building Organizational Capability through Succession
HR189 10-Feb-19 14-Feb-19 Dubai 3300
Planning & Career Development
HR124 Measuring and Forecasting Human Capital Investment 17-Feb-19 21-Feb-19 Muscat 3300
Competencies: Design, Development and
HR126 17-Feb-19 21-Feb-19 Istanbul 3300
Implementation
HR237 Effective Recruitment Skills 17-Feb-19 21-Feb-19 Dubai 3300
Human Resources KPIs: Benchmarking HR
HR127 17-Feb-19 21-Feb-19 Dubai 3300
Deliverables
HR128 The Professional Interviewer 17-Feb-19 21-Feb-19 Abu Dhabi 3300
HR239 HR as a Strategic Partner 17-Feb-19 21-Feb-19 Dubai 3300
HR130 Organization and Workforce Planning 24-Feb-19 28-Feb-19 Dubai 3300

How to Write Human Resources Policies and
HR131 24-Feb-19 28-Feb-19 Abu Dhabi 3300
Procedures
HR132 Human Resource (HR) Management Skills 24-Feb-19 28-Feb-19 Al Khobar 3300
HR167 Recruitment and Selection Skills 24-Feb-19 28-Feb-19 Dubai 3300
HR134 Writing Effective Job Descriptions 24-Feb-19 28-Feb-19 Kuwait 3300

Kuala
HR135 Appraisal Skills for Practice Managers 24-Feb-19 28-Feb-19 4200
Lumpur
Certified HR Professional: from Traditional HR Role to
HR125 3-Mar-19 7-Mar-19 London 5000
Business Partner
HR286 Professional Job Analyst 3-Mar-19 7-Mar-19 Abu Dhabi 3300
HR139 Internal Workplace Investigations 3-Mar-19 7-Mar-19 Abu Dhabi 3300
HR140 Managing Employee Relations 3-Mar-19 7-Mar-19 Dubai 3300
Performance Management: Skill Building, Coaching,

HR141 Forecasting, Leading, Handling Change, Setting 3-Mar-19 7-Mar-19 Dubai 3300
Objectives & KPIs
HR142 Productivity and Work Quality 3-Mar-19 7-Mar-19 Dubai 3300

Kuala
HR106 Human Resource Management (ILM) 3-Mar-19 7-Mar-19 4200
Lumpur
HR323 Workforce Planning Statistical Analysis 10-Mar-19 14-Mar-19 Muscat 3300
HR Metrics & Analytics: Driving Strategic &

HR200 10-Mar-19 14-Mar-19 Dubai 3300
Organizational Change through Analytics
HR266 Getting Results Through Training 10-Mar-19 14-Mar-19 Abu Dhabi 3300

START END FEES
DATE DATE (USD$)
Latest Techniques for Interviewing, Testing & Effective

HR145 10-Mar-19 14-Mar-19 Istanbul 3300
Selection
HR146 Essentials of Human Resources Management 10-Mar-19 14-Mar-19 Dubai 3300

Kuala
HR154 Certified Train the Trainer (ILM) 10-Mar-19 14-Mar-19 4200
Lumpur
HR147 Employee Relations Management A to Z 17-Mar-19 21-Mar-19 Abu Dhabi 3300
HR148 Competency Based HR Management 17-Mar-19 21-Mar-19 Dubai 3300
HR149 Created HR Professional 17-Mar-19 21-Mar-19 Dubai 3300

Preparing and Developing Training Specialists &
HR150 17-Mar-19 21-Mar-19 Abu Dhabi 3300
Coordinators
HR151 Leadership Development for HR Professionals 17-Mar-19 21-Mar-19 Al Khobar 3300
HR152 Recruitment Management from A to Z 17-Mar-19 21-Mar-19 Abu Dhabi 3300

HR290 17-Mar-19 21-Mar-19 Dubai 3300
Performance
HR228 Advanced HR Management 24-Mar-19 28-Mar-19 Dubai 3300
HR148 Competency Based HR Management 24-Mar-19 28-Mar-19 Dubai 3300

HR145 24-Mar-19 28-Mar-19 London 5000
Selection

HR153 24-Mar-19 28-Mar-19 Kuwait 3300
Analysis
HR262 Certificate in HR Skills I & II 24-Mar-19 28-Mar-19 Dubai 3300
HR146 Essentials of Human Resources Management 24-Mar-19 28-Mar-19 London 5000
Training Needs Identification Analysis, Planning &

HR155 24-Mar-19 28-Mar-19 Abu Dhabi 3300
Implementation
HR254 Modern Method in Training and Development 24-Mar-19 28-Mar-19 Dubai 3300
HR157 International HR & Personnel Management 7-Apr-19 11-Apr-19 Dubai 3300
HR158 Talent Management and Career Development Planning 7-Apr-19 11-Apr-19 Abu Dhabi 3300
Strategic Human Resources and Organizational
HR159 7-Apr-19 11-Apr-19 Dubai 3300
Development
HR274 ROI Calculations 7-Apr-19 11-Apr-19 Dubai 3300
HR160 The Certified Strategist: from Planning to Execution 7-Apr-19 11-Apr-19 Dubai 3300
TALENT MANAGEMENT: How to Attract, Retain &

HR161 7-Apr-19 11-Apr-19 Dubai 3300
Develop Performance
Training Needs Assessment & Training Return

HR162 14-Apr-19 18-Apr-19 Abu Dhabi 3300
Measurement Skills
HR163 Seven Habits of Highly Effective People 14-Apr-19 18-Apr-19 Muscat 3300
HR164 Managing Conflict & Handling Difficult People 14-Apr-19 18-Apr-19 Dubai 3300
HR187 Essential Skills as Successful HR Manager 14-Apr-19 18-Apr-19 Abu Dhabi 3300
Design, Assess & Implement Your Training Modules
HR165 14-Apr-19 18-Apr-19 Istanbul 3300
Creatively

FEES
REF COURSE TITLE DATE LOCATION
(USD$)
HR166 Managing Difficult Client Relationship 21-Apr-19 25-Apr-19 Dubai 3300
HR167 Recruitment and Selection Skills 21-Apr-19 25-Apr-19 Abu Dhabi 3300
HR288 HR Processes, Culture, & Change Management Program 21-Apr-19 25-Apr-19 Dubai 3300
HR104 Advanced Human Resource Management 21-Apr-19 25-Apr-19 Abu Dhabi 3300
Designing a Compensation & Benefit Scheme &

HR168 21-Apr-19 25-Apr-19 Dubai 3300
Ensuring Satisfactory Performance
Job Analysis, Description, Evaluation Skills &

HR169 21-Apr-19 25-Apr-19 Dubai 3300
Organizational Structures Preparation
HR136 Career Development & Succession Planning 28-Apr-19 2-May-19 Abu Dhabi 3300
HR170 Team Working and Communication 28-Apr-19 2-May-19 Abu Dhabi 3300
Measuring the Effectiveness of Human Resources

HR171 28-Apr-19 2-May-19 Al Khobar 3300
through the HR Scorecards
HR102 Managing People at Work 28-Apr-19 2-May-19 Dubai 3300
HR172 Developing Corporate Planning & Training Strategies 28-Apr-19 2-May-19 Abu Dhabi 3300
HR173 Mentoring And Coaching For Successful Development 28-Apr-19 2-May-19 Kuwait 3300
HR176 Advanced Competency Based Interview – CBI 9-Jun-19 13-Jun-19 Dubai 3300
Successful Behavioral Interview Techniques for
HR190 9-Jun-19 13-Jun-19 Abu Dhabi 3300
Managers
Employee Relations: Motivation, Grievances and
HR276 9-Jun-19 13-Jun-19 Dubai 3300
Discipline
Certified Compensation Professional (CCP) from World
HR177 9-Jun-19 13-Jun-19 Dubai 3300
at Work Society
HR178 Best Practices for Personnel/HR Assistants 9-Jun-19 13-Jun-19 Abu Dhabi 3300
HR161
Competence Assessor and Verifier 9-Jun-19 13-Jun-19 Dubai 3300
6
HR289 Mastering Workplace Performance 9-Jun-19 13-Jun-19 Dubai 3300
Human Resources Development and Personnel
HR179 16-Jun-19 20-Jun-19 Dubai 3300
Management
HR256 Motivation Methods and Techniques 16-Jun-19 20-Jun-19 Abu Dhabi 3300
HR112 Certified Job Evaluation Professional 16-Jun-19 20-Jun-19 Abu Dhabi 3300
HR181 HR Policies and Procedures 16-Jun-19 20-Jun-19 Dubai 3300
The Training Coordinator's Workshop: Excellence in

Mandatory
Leading and Managing through Strategic Planning &

HR183 16-Jun-19 20-Jun-19 Muscat 3300
Innovation
HR114 Employee Engagement and Motivation 23-Jun-19 27-Jun-19 Dubai 3300
Employee Development and Talent Discovery,

HR184 23-Jun-19 27-Jun-19 Dubai 3300
Retaining and Management

HR125 23-Jun-19 27-Jun-19 Istanbul 3300
Business Partner

START END FEES
DATE DATE (USD$)
HR186 Coaching, Counseling and Appraising 23-Jun-19 27-Jun-19 Dubai 3300
HR115 Advanced Employee Relations 23-Jun-19 27-Jun-19 Abu Dhabi 3300
Talent Management for Effective Manpower,

Succession Planning
HR124 Measuring and Forecasting Human Capital Investment 30-Jun-19 4-Jul-19 Muscat 3300
Competencies: Design, Development and
HR126 30-Jun-19 4-Jul-19 Abu Dhabi 3300
Implementation
HR193 Certified Training Professional 30-Jun-19 4-Jul-19 Dubai 3300
Kuala
HR194 Measuring the ROI of HR Department 30-Jun-19 4-Jul-19 4200
Lumpur
Training Needs Analysis & Evaluation: Identify the Real
HR195 Training Needs of your Organization & Evaluate the 30-Jun-19 4-Jul-19 Abu Dhabi 3300
Effectiveness of Training Solutions
Essential Skills for the HR Professional: Strategic

Human Resources Management, Human Resources
HR291 KPIs: Benchmarking HR Performance, Strategic 7-Jul-19 11-Jul-19 Abu Dhabi 3300
Recruitment, Interviewing & Selection, Career
Development & Succession Planning Strategies
HR142 Productivity and Work Quality 7-Jul-19 11-Jul-19 Abu Dhabi 3300
HR196 Certified Training Coordinator 7-Jul-19 11-Jul-19 Dubai 3300
HR134 Writing Effective Job Descriptions 7-Jul-19 11-Jul-19 Abu Dhabi 3300
HR197 Using BSC to Achieve Breakthrough Performance 7-Jul-19 11-Jul-19 Dubai 3300
HR198 Business Brain Train 7-Jul-19 11-Jul-19 Abu Dhabi 3300
HR132 Human Resource (HR) Management Skills 14-Jul-19 18-Jul-19 Dubai 3300
HR Metrics & Analytics: Driving Strategic &

HR200 14-Jul-19 18-Jul-19 Abu Dhabi 3300
Organizational Change through Analytics
HR201 Certified HR Auditor 14-Jul-19 18-Jul-19 Abu Dhabi 3300

Kuala
HR202 HR Best Practice for HR/Personnel Assistant 14-Jul-19 18-Jul-19 4200
Lumpur
HR323 Workforce Planning Statistical Analysis 14-Jul-19 18-Jul-19 Dubai 3300
HR142 Productivity and Work Quality 14-Jul-19 18-Jul-19 Dubai 3300
HR203 Evaluating Training from Reaction to ROI 21-Jul-19 25-Jul-19 Abu Dhabi 3300
HR204 Key Managerial Skills for New Managers 21-Jul-19 25-Jul-19 Dubai 3300
HR206 Dealing Confidently with Difficult People at Work 21-Jul-19 25-Jul-19 Abu Dhabi 3300

HR145 21-Jul-19 25-Jul-19 Dubai 3300
Selection
HR163 Seven Habits of Highly Effective People 21-Jul-19 25-Jul-19 Dubai 3300
HR207 Basic HR Skills I & II 28-Jul-19 1-Aug-19 Istanbul 3300
HR259 Strategies for Succession Planning 28-Jul-19 1-Aug-19 Dubai 3300

FEES
(USD$)
Career Path Planning Skills & Effective Systems of

HR208 28-Jul-19 1-Aug-19 Dubai 3300
Wages, Salaries & Incentives
Advanced Human Resources Management & Effective

HR209 28-Jul-19 1-Aug-19 Abu Dhabi 3300
Leadership
Kuala
HR210 Certified Recruitment, Interviewing & Selection Skills 28-Jul-19 1-Aug-19 4200
Lumpur
HR211 Security Management Training 4-Aug-19 8-Aug-19 Abu Dhabi 3300
HR241 Compensation Packages and Salary Structures 4-Aug-19 8-Aug-19 Dubai 3300

HR153 4-Aug-19 8-Aug-19 Abu Dhabi 3300
Analysis
HR212 Measuring Human Capital 4-Aug-19 8-Aug-19 Dubai 3300
HR213 Basic in Management People – The Challenge 4-Aug-19 8-Aug-19 Dubai 3300
Engaging Employee for Higher Performance &
HR214 18-Aug-19 22-Aug-19 Dubai 3300
Retention
HR215 Managerial Review & Understanding KPI 18-Aug-19 22-Aug-19 Dubai 3300
HR151 Leadership Development for HR Professionals 18-Aug-19 22-Aug-19 Dubai 3300
HR216 Balance Scorecard for Business Performance 18-Aug-19 22-Aug-19 Abu Dhabi 3300
HR218 The Recruitment & Selection Workshop 18-Aug-19 22-Aug-19 Dubai 3300
Certified Compensation Professional (CCP) From

HR177 18-Aug-19 22-Aug-19 London 5000
World at Work Society
HR262 Certificate in HR Skills I & II 25-Aug-19 29-Aug-19 Abu Dhabi 3300
HR219 Designing & Developing Employee Surveys 25-Aug-19 29-Aug-19 Istanbul 3300
Talent Management: How to Attract, Retain & Develop

the Performance

Business Partner
HR148 Competency Based HR Management 25-Aug-19 29-Aug-19 Abu Dhabi 3300
HR220 Effective HRM for Line Managers 8-Sep-19 12-Sep-19 Dubai 3300
HR222 Elements of HR-Capital Management 8-Sep-19 12-Sep-19 Dubai 3300
HR223 Strategic HR Planning – Practice in the 21st Century 8-Sep-19 12-Sep-19 Dubai 3300
HR106 Human Resource Management (ILM) 8-Sep-19 12-Sep-19 Abu Dhabi 3300
HR224 Staff/Personnel Management 8-Sep-19 12-Sep-19 Abu Dhabi 3300
HR225 8 Essential of HRM for All Management Level 8-Sep-19 12-Sep-19 Al Khobar 3300
Design, Assess & Implement Your Training Modules
HR165 15-Sep-19 19-Sep-19 Dubai 3300
Creatively
HR226 360 Degree Evalutation System & Feedback 15-Sep-19 19-Sep-19 Abu Dhabi 3300
Kuala
HR104 Advanced Human Resource Management 15-Sep-19 19-Sep-19 4200
Lumpur

START END FEES
DATE DATE (USD$)
The Art of Human Resource Management: Creating & Kuala

HR284 15-Sep-19 19-Sep-19 4200
Developing an Effective Personnel Function Lumpur
HR154 Certified Train the Trainer (ILM) 15-Sep-19 19-Sep-19 Abu Dhabi 3300
HR229 Balanced Scorecard 15-Sep-19 19-Sep-19 Abu Dhabi 3300
HR230 Basic of HR 22-Sep-19 26-Sep-19 Dubai 3300
Measuring the Effectiveness of Human Resources

HR171 22-Sep-19 26-Sep-19 Dubai 3300
through the HR Scorecards
HR231 Behavioural Interviewing Techniques 22-Sep-19 26-Sep-19 Dubai 3300
HR232 Compensation and Benefits for HR 22-Sep-19 26-Sep-19 Abu Dhabi 3300
HR233 Compensation for End of Employment 22-Sep-19 26-Sep-19 Dubai 3300
HR234 Competencies, Theory and Application 22-Sep-19 26-Sep-19 Dubai 3300
HR289 Mastering Workplace Performance 29-Sep-19 3-Oct-19 Abu Dhabi 3300
HR235 Conflict Management in Workplace Environment 29-Sep-19 3-Oct-19 Dubai 3300
HR236 Developing Skills for HR Manager Using DACUM 29-Sep-19 3-Oct-19 Abu Dhabi 3300
HR122 Advanced Recruitment, Interviewing and Selection 29-Sep-19 3-Oct-19 Dubai 3300
HR237 Effective Recruitment Skills 29-Sep-19 3-Oct-19 Muscat 3300
HR238 How to Motivate your Workforce 29-Sep-19 3-Oct-19 Dubai 3300
HR239 HR as a Strategic Partner 6-Oct-19 10-Oct-19 Istanbul 3300
HR240 HR for Non HR Manager 6-Oct-19 10-Oct-19 Dubai 3300
HR173 Mentoring And Coaching For Successful Development 6-Oct-19 10-Oct-19 Dubai 3300
HR242 HR Planning and Development 6-Oct-19 10-Oct-19 Dubai 3300
HR323 Workforce Planning Statistical Analysis 6-Oct-19 10-Oct-19 Dubai 3300
HR243 HRD and Human Capital 6-Oct-19 10-Oct-19 Abu Dhabi 3300
HR185 Certified HR Manager 6-Oct-19 10-Oct-19 Dubai 3300
HR244 HRD Management 13-Oct-19 17-Oct-19 Al Khobar 3300
HR176 Advanced Competency Based Interview – CBI 13-Oct-19 17-Oct-19 Dubai 3300
HR286 Professional Job Analyst 13-Oct-19 17-Oct-19 Abu Dhabi 3300
HR245 HRM - Recruitment 13-Oct-19 17-Oct-19 Abu Dhabi 3300
HR248 Job Globalization Cultural Diversity 13-Oct-19 17-Oct-19 Abu Dhabi 3300
HR249 Job Satisfaction and Employees Loyalty 13-Oct-19 17-Oct-19 Dubai 3300
HR250 Job Specification and Organizational Structure 20-Oct-19 24-Oct-19 Dubai 3300
Managing your Human Resources for Best
HR191 20-Oct-19 24-Oct-19 Abu Dhabi 3300
Performance
HR251 Management and Development of Employees 20-Oct-19 24-Oct-19 Abu Dhabi 3300
HR252 Management of Cultural Diversity 20-Oct-19 24-Oct-19 Dubai 3300

FEES
(USD$)
HR253 Methods to Evaluate and Develop HRM 20-Oct-19 24-Oct-19 Dubai 3300
HR254 Modern Method in Training and Development 20-Oct-19 24-Oct-19 Dubai 3300
HR255 Modern Practices in HR 27-Oct-19 31-Oct-19 Abu Dhabi 3300
HR124 Measuring and Forecasting Human Capital Investment 27-Oct-19 31-Oct-19 Abu Dhabi 3300
HR167 Recruitment and Selection Skills 27-Oct-19 31-Oct-19 Dubai 3300
HR262 Certificate in HR Skills I & II 27-Oct-19 31-Oct-19 Dubai 3300
HR256 Motivation Methods and Techniques 27-Oct-19 31-Oct-19 Muscat 3300
HR257 Performance Appraisal 27-Oct-19 31-Oct-19 Dubai 3300

Performance Management: Skill Building, Coaching,
HR141 Forecasting, Leading, Handling Change, Setting 3-Nov-19 7-Nov-19 Istanbul 3300
Objectives & KPIs
HR259 Strategies for Succession Planning 3-Nov-19 7-Nov-19 Dubai 3300
HR260 Talent Management and Development Course 3-Nov-19 7-Nov-19 Abu Dhabi 3300
HR261 Team Building and Organisational Structure 3-Nov-19 7-Nov-19 Dubai 3300
HR263 Advanced Skills for the Practical Trainer 3-Nov-19 7-Nov-19 Abu Dhabi 3300
HR247 Effective Presentation Skills 3-Nov-19 7-Nov-19 Al Khobar 3300
HR265 Competency Asessment and Profiling 17-Nov-19 21-Nov-19 Abu Dhabi 3300
HR266 Getting Results Through Training 17-Nov-19 21-Nov-19 Kuwait 3300
Job Analysis, Description, Evaluation Skills &

HR169 17-Nov-19 21-Nov-19 Dubai 3300
Organizational Structures Preparation
HR136 Career Development & Succession Planning 17-Nov-19 21-Nov-19 Abu Dhabi 3300
HR196 Certified Training Coordinator 17-Nov-19 21-Nov-19 Dubai 3300
HR202 HR Best Practice for HR/Personnel Assistant 17-Nov-19 21-Nov-19 Abu Dhabi 3300
Kuala
HR267 Job Hunting and Recruitment 17-Nov-19 21-Nov-19 4200
Lumpur
Presentation Skills: Making a Powerful Impact on Any
HR270 24-Nov-19 28-Nov-19 Dubai 3300
Audience
HR271 TNA and Training Evaluation 24-Nov-19 28-Nov-19 Abu Dhabi 3300
HR292 Leading Multicultural Teams & Managing Diversity 24-Nov-19 28-Nov-19 Abu Dhabi 3300
HR272 Trainers Guide for Coaching and Mentoring 24-Nov-19 28-Nov-19 Dubai 3300
HR207 Basic HR Skills I & II 24-Nov-19 28-Nov-19 Abu Dhabi 3300
HR186 Coaching, Counseling and Appraising 24-Nov-19 28-Nov-19 Dubai 3300

Essential Skills for the HR Professional: Strategic
Human Resources Management, Human Resources
HR291 KPIs: Benchmarking HR Performance, Strategic 24-Nov-19 28-Nov-19 Dubai 3300
Recruitment, Interviewing & Selection, Career
Development & Succession Planning Strategies

START END FEES
DATE DATE (USD$)
HR106 Human Resource Management (ILM) 8-Dec-19 12-Dec-19 Istanbul 3300
HR217 Think & Decide Beyond the Box 8-Dec-19 12-Dec-19 Dubai 3300
HR273 Training & Development Management 8-Dec-19 12-Dec-19 Dubai 3300
HR275 Training Needs Assessment System 8-Dec-19 12-Dec-19 Abu Dhabi 3300
HR154 Certified Train the Trainer (ILM) 8-Dec-19 12-Dec-19 Istanbul 3300

HR125 8-Dec-19 12-Dec-19 Dubai 3300
Business Partner
Employee Relations: Motivation, Grievances and
HR276 15-Dec-19 19-Dec-19 Muscat 3300
Discipline
Improving Employee Performance: Correcting,
HR277 15-Dec-19 19-Dec-19 Dubai 3300
Coaching and Counseling
HR215 Managerial Review & Understanding KPI 15-Dec-19 19-Dec-19 Dubai 3300
Improving Performance through the Balanced
HR278 15-Dec-19 19-Dec-19 Istanbul 3300
Scorecard
HR279 Talent Management and Succession Planning 15-Dec-19 19-Dec-19 Dubai 3300
HR290 15-Dec-19 19-Dec-19 Dubai 3300
Performance
Tips for Conducting Successful Performance Appraisals
HR280 22-Dec-19 26-Dec-19 Abu Dhabi 3300
and Interviews

HR153 22-Dec-19 26-Dec-19 Dubai 3300
Analysis
HR263 Advanced Skills for the Practical Trainer 22-Dec-19 26-Dec-19 London 5000
HR210 Certified Recruitment, Interviewing & Selection Skills 22-Dec-19 26-Dec-19 Abu Dhabi 3300
Confident Recruitment and Selection Interviewing
HR281 22-Dec-19 26-Dec-19 Dubai 3300
Skills
HR283 Career Planning and Development 22-Dec-19 26-Dec-19 Abu Dhabi 3300
LM LEADERSHIP AND MANAGEMENT

START END FEES
DATE DATE (USD$)
LM100 Certified Professional Manager 6-Jan-18 10-Jan-18 Dubai 3300

Key Managerial Skills for New Managers and
LM101 6-Jan-19 10-Jan-19 Dubai 3300
Supervisors
LM102 Leading and Managing Change 6-Jan-19 10-Jan-19 Dubai 3300
LM103 Middle Management Skills 13-Jan-19 17-Jan-19 Abu Dhabi 3300
LM117 Effective Leadership (ILM) 13-Jan-19 17-Jan-19 Dubai 3300
LM104 Advanced Management and Leadership Skills 13-Jan-19 17-Jan-19 Muscat 3300
Motivating, Coaching, Counseling & Mentoring:

LM192 20-Jan-19 24-Jan-19 Dubai 3300
Practical Tools for Effective Leadership

START END FEES
DATE DATE (USD$)
Modern Leadership & Management Skills: Excellence,

Quality, Innovation, Performance, Team Building,
LM144 20-Jan-19 24-Jan-19 Dubai 3300
Behavioral Skills, Vision, Emotional Intelligence & Time
Management
LM105 Effective Coaching and Counseling Skills 20-Jan-19 24-Jan-19 Dubai 3300
LM106 Advanced Supervisory Skills 20-Jan-19 24-Jan-19 Istanbul 3300
LM107 Management Skills and Techniques for Engineers 27-Jan-19 31-Jan-19 Dubai 3300
LM100 Certified Professional Manager 27-Jan-19 31-Jan-19 Abu Dhabi 3300

NLP: Strategies for Recreating Excellence in the
LM194 27-Jan-19 31-Jan-19 Dubai 3300
Workplace
LM109 Results-Based Leadership 3-Feb-19 7-Feb-19 Dubai 3300
LM110 Certified Team Leader 3-Feb-19 7-Feb-19 Dubai 3300
LM195 Effective Management and Leadership Styles 3-Feb-19 7-Feb-19 Abu Dhabi 3300
LM111 The Leadership Excellence Program 10-Feb-19 14-Feb-19 Abu Dhabi 3300
LM112 The Power of Leaders 10-Feb-19 14-Feb-19 Al Khobar 3300
LM113 Managerial Decision Making and Problem Solving 10-Feb-19 14-Feb-19 Abu Dhabi 3300
Certified International Professional Management
LM114 17-Feb-19 21-Feb-19 Kuwait 3300
Executive
LM115 Developing an Effective Safety Culture 17-Feb-19 21-Feb-19 Dubai 4200
LM116 Disaster Recovery Planning 17-Feb-19 21-Feb-19 Abu Dhabi 3300

Leadership & Management Skills for Supervisors
LM182 24-Feb-19 28-Feb-19 Abu Dhabi 3300
(Certified)
LM118 Commercial to Business Contracts: A Practical Guide 24-Feb-19 28-Feb-19 Dubai 3300
LM130 Creative Problem Solving and Decision Making 24-Feb-19 28-Feb-19 Dubai 3300
Project Analysis: Tools & Techniques for Managing Risk

LM120 3-Mar-19 7-Mar-19 Dubai 3300
& Uncertainty (Certified Project Analyst)
LM122 Strategic Crisis Management 3-Mar-19 7-Mar-19 Dubai 3300
Leadership Best Practices: Leading People to Maximize

LM203 3-Mar-19 7-Mar-19 Abu Dhabi 3300
Performance
Time Management: Managing Multiple Tasks, Priorities

& Deadlines
Supervisory Management Skills - For 1st / 2nd Level

LM124 3-Mar-19 7-Mar-19 Muscat 3300
Supervisors
LM125 Leading High Performance Team 10-Mar-19 14-Mar-19 Dubai 3300
LM126 Developing Management Skills 10-Mar-19 14-Mar-19 Istanbul 3300
LM127 Strategic Thinking & Planning 10-Mar-19 14-Mar-19 Dubai 3300
LM128 Developing A Crisis Management Strategy 10-Mar-19 14-Mar-19 Abu Dhabi 3300
LM153 Advanced Strategic Management 10-Mar-19 14-Mar-19 Dubai 3300

START END FEES
DATE DATE (USD$)
Building Personal Leadership Skills: Creating Stronger

Relationships for a Stronger Organization
LM129 Change Management 17-Mar-19 21-Mar-19 Dubai 3300
LM130 Creative Problem Solving and Decision Making 17-Mar-19 21-Mar-19 Dubai 3300
LM132 Event Management 17-Mar-19 21-Mar-19 Al Khobar 3300
LM211 The Management and Leadership Development Course 17-Mar-19 21-Mar-19 Abu Dhabi 3300
LM133 Coaching For Optimum Performance 24-Mar-19 28-Mar-19 Abu Dhabi 3300
LM134 Counselling Skills 24-Mar-19 28-Mar-19 Kuwait 3300

Kuala
LM135 Driving Performance - Key Competencies 24-Mar-19 28-Mar-19 4200
Lumpur
LM136 Planning and Organizing Skills 24-Mar-19 28-Mar-19 Abu Dhabi 3300
Developing 'World Class Customer Service' - As A

LM137 24-Mar-19 28-Mar-19 Dubai 3300
Competitive Strategy
LM138 Business Etiquette 7-Apr-19 11-Apr-19 Dubai 3300
LM158 Leading Innovation 7-Apr-19 11-Apr-19 Dubai 3300
LM139 Coaching and Mentoring 7-Apr-19 11-Apr-19 Abu Dhabi 3300

Kuala
LM117 Effective Leadership (ILM) 14-Apr-19 18-Apr-19 4200
Lumpur
LM140 Conflict Management 14-Apr-19 18-Apr-19 Dubai 3300
Developing Excellence & Promoting Creative

LM216 14-Apr-19 18-Apr-19 Abu Dhabi 3300
Leadership Styles
LM141 Developing Teams 21-Apr-19 25-Apr-19 Dubai 3300
LM142 Innovation and Creative Thinking 21-Apr-19 25-Apr-19 Dubai 3300
LM104 Advanced Management and Leadership Skills 21-Apr-19 25-Apr-19 Dubai 3300
LM218 Change Management: People and Process 28-Apr-19 2-May-19 Dubai 3300
LM100 Certified Professional Manager 28-Apr-19 2-May-19 Dubai 3300
LM131 Problem Solving and Decision Making 28-Apr-19 2-May-19 Istanbul 3300
Analyzing and Designing Successful Organizations

LM220 28-Apr-19 2-May-19 Abu Dhabi 3300
Leading A Complex Effort In A Changing World
LM121 Executive Decision Making & Problem Solving 9-Jun-19 13-Jun-19 Dubai 3300
LM148 Strategy Planning and Implementation 9-Jun-19 13-Jun-19 Abu Dhabi 3300
LM106 Advanced Supervisory Skills 9-Jun-19 13-Jun-19 Dubai 3300

Advanced Excellence for Managers: Strategic
LM150 Management, Leadership, Thinking, Planning & 9-Jun-19 13-Jun-19 Dubai 3300
Competencies
LM151 High Performance Leadership 16-Jun-19 20-Jun-19 Abu Dhabi 3300
LM122 Strategic Crisis Management 16-Jun-19 20-Jun-19 Dubai 3300

START END FEES
DATE DATE (USD$)
LM108 Effective Leadership and Communication 16-Jun-19 20-Jun-19 Abu Dhabi 3300
LM101 16-Jun-19 20-Jun-19 Dubai 3300
Supervisors
LM240 Developing Resilient Leadership 16-Jun-19 20-Jun-19 Abu Dhabi 3300
LM144 16-Jun-19 20-Jun-19 Abu Dhabi 3300
Behavioural Skills, Vision, Emotional Intelligence &
Time Management
LM241 Mastering Management Skills (Certified Manager) 23-Jun-19 27-Jun-19 Kuwait 3300
LM168 Creating High Performance Team 23-Jun-19 27-Jun-19 Abu Dhabi 3300
Kuala
LM155 How to reach the Managerial Performance Excellence 23-Jun-19 27-Jun-19 4200
Lumpur
LM156 Business Process Analysis & Modeling 23-Jun-19 27-Jun-19 Abu Dhabi 3300
LM106 Advanced Supervisory Skills 23-Jun-19 27-Jun-19 Dubai 3300
LM157 Skills For Woman At Work (Certified) 30-Jun-19 4-Jul-19 Dubai 3300
LM158 Leading Innovation 30-Jun-19 4-Jul-19 Dubai 3300
LM112 The Power of Leaders 30-Jun-19 4-Jul-19 Abu Dhabi 3300
LM159 Dynamics of Leadership 30-Jun-19 4-Jul-19 Abu Dhabi 3300
LM160 Senior Management Program 30-Jun-19 4-Jul-19 Dubai 3300
LM161 The Leadership Challenges 7-Jul-19 11-Jul-19 Dubai 3300
LM102 Leading and Managing Change 7-Jul-19 11-Jul-19 Abu Dhabi 3300
LM119 Collaborative Leadership Skills 7-Jul-19 11-Jul-19 Abu Dhabi 3300
LM162 Advanced Communication for Leaders (Certified) 7-Jul-19 11-Jul-19 Dubai 3300
LM163 Certified Strategic Planner 7-Jul-19 11-Jul-19 Abu Dhabi 3300
LM164 Introduction To Supervision And Team Leadership 14-Jul-19 18-Jul-19 Muscat 3300
Certified International Professional Management
LM114 14-Jul-19 18-Jul-19 Dubai 3300
Executive
LM115 Developing an Effective Safety Culture 14-Jul-19 18-Jul-19 Dubai 3300
LM165 Talent Management Strategies 14-Jul-19 18-Jul-19 Dubai 3300
LM166 Effective Management & Leadership Skills (Certified) 14-Jul-19 18-Jul-19 Istanbul 3300
LM172 Women Leadership Challenges 21-Jul-19 25-Jul-19 Al Khobar 3300
LM126 Developing Management Skills 21-Jul-19 25-Jul-19 Abu Dhabi 3300
LM173 Leading People to Maximize Performance 21-Jul-19 25-Jul-19 Abu Dhabi 3300
LM174 Performance Coaching 21-Jul-19 25-Jul-19 Kuwait 3300

Strategic Policy for Decision Makers Kuala
LM175 21-Jul-19 25-Jul-19 4200
Lumpur
LM176 Certified Leadership Development Skills 28-Jul-19 1-Aug-19 Abu Dhabi 3300

START END FEES
DATE DATE (USD$)
People Management Skills for New Supervisors & Team

LM177 Leaders 28-Jul-19 1-Aug-19 Dubai 3300
LM178 Delegating & Empowerment 28-Jul-19 1-Aug-19 Dubai 3300
LM179 Risk and Crisis Management 28-Jul-19 1-Aug-19 Abu Dhabi 3300
LM132 Event Management 28-Jul-19 1-Aug-19 Dubai 3300
LM180 Maximizing Organizational Communication 4-Aug-19 8-Aug-19 Dubai 3300
LM181 Personal Productivity Training 4-Aug-19 8-Aug-19 Dubai 3300
LM169 Managerial Creativity and Innovation Skills 4-Aug-19 8-Aug-19 Dubai 3300
LM182 4-Aug-19 8-Aug-19 Dubai 3300
(Certified)
LM136 Planning and Organizing Skills 4-Aug-19 8-Aug-19 Muscat 3300
LM153 Advanced Strategic Management 18-Aug-19 22-Aug-19 Dubai 3300
LM183 Managerial Writing Skills (Reports/Letters/Memos) 18-Aug-19 22-Aug-19 Abu Dhabi 3300
LM184 Developing Excellence in People Leadership 18-Aug-19 22-Aug-19 Muscat 3300
LM110 Certified Team Leader 18-Aug-19 22-Aug-19 Abu Dhabi 3300
LM134 Counselling Skills 18-Aug-19 22-Aug-19 Abu Dhabi 3300
LM135 Driving Performance - Key Competencies 18-Aug-19 22-Aug-19 Dubai 3300
LM186 The Competent Manager 25-Aug-19 29-Aug-19 Istanbul 3300

The Comprehensive Course on Strategy and Strategic
LM187 25-Aug-19 29-Aug-19 Dubai 3300
Planning
LM142 Innovation and Creative Thinking 25-Aug-19 29-Aug-19 Abu Dhabi 3300
Leadership Best Practices: Enhancing Leadership for

LM188 25-Aug-19 29-Aug-19 Abu Dhabi 3300
Peak Performance
Supervisory Management Skills - For 1st / 2nd Level

LM124 25-Aug-19 29-Aug-19 Abu Dhabi 3300
Supervisors
LM131 Problem Solving and Decision Making 8-Sep-19 12-Sep-19 Abu Dhabi 3300
LM241 Mastering Management Skills (Certified Manager) 8-Sep-19 12-Sep-19 Dubai 3300
LM155 How to reach the Managerial Performance Excellence? 8-Sep-19 12-Sep-19 Abu Dhabi 3300
LM189 Achieving Leadership Excellence 8-Sep-19 12-Sep-19 Dubai 3300
LM152 Leading Change 8-Sep-19 12-Sep-19 Dubai 3300
Time Management: Managing Multiple Tasks, Priorities

LM123 8-Sep-19 12-Sep-19 Abu Dhabi 3300
& Deadlines
LM104 Advanced Management and Leadership Skills 15-Sep-19 19-Sep-19 Abu Dhabi 3300
Motivating, Coaching, Counseling & Mentoring:

LM192 15-Sep-19 19-Sep-19 Al Khobar 3300
Practical Tools for Effective Leadership
LM117 Effective Leadership (ILM) 15-Sep-19 19-Sep-19 Abu Dhabi 3300

START END FEES
DATE DATE (USD$)
New Trends in Achieving Leadership Excellence:

Mastering People Management & Team Leadership
NLP: Strategies for Recreating Excellence in the
LM194 15-Sep-19 19-Sep-19 Kuwait 3300
Workplace
Kuala
LM104 Advanced Management and Leadership Skills 22-Sep-19 26-Sep-19 4200
Lumpur
Advanced Supervisory Skills (The Supervisor
Development Course)
LM162 Advanced Communication for Leaders (Certified) 22-Sep-19 26-Sep-19 Abu Dhabi 3300
LM197 Strategy and Strategic Planning 22-Sep-19 26-Sep-19 Dubai 3300
Communication, Coordination and Leadership:

LM198 22-Sep-19 26-Sep-19 Dubai 3300
Enhancing Leadership and Supervisory Skills
LM199 Negotiation and Conflict Management in Organizations 29-Sep-19 3-Oct-19 Abu Dhabi 3300
LM164 Introduction To Supervision And Team Leadership 29-Sep-19 3-Oct-19 Abu Dhabi 3300
LM182 29-Sep-19 3-Oct-19 Istanbul 3300
(Certified)
LM166 Effective Management & Leadership Skills (Certified) 29-Sep-19 3-Oct-19 Dubai 3300
LM201 Decisions, Dynamics and Leadership Style 29-Sep-19 3-Oct-19 Abu Dhabi 3300
LM101 6-Oct-19 10-Oct-19 Dubai 3300
Supervisors
Developing your Personal Influence and Impact: EQ for
LM202 6-Oct-19 10-Oct-19 Abu Dhabi 3300
Inspirational Leadership
Leadership Best Practices: Leading People to Maximize Kuala

LM203 6-Oct-19 10-Oct-19 4200
Performance Lumpur
LM204 Leadership, Innovation and Enterprise Skills 6-Oct-19 10-Oct-19 Abu Dhabi 3300
Creative and Innovative Leadership Workshop for

LM205 13-Oct-19 17-Oct-19 Dubai 3300
Supervisors, Team Leaders and Managers
LM106 Advanced Supervisory Skills 13-Oct-19 17-Oct-19 Dubai 3300
Enhancing Leadership Skills with Effective

Interpersonal Interaction
Building Personal Leadership Skills: Creating Stronger

LM208 20-Oct-19 24-Oct-19 Istanbul 3300
Relationships for a Stronger Organization
Quality, Innovation, Performance, Team Building, Kuala
LM144 20-Oct-19 24-Oct-19 4200
Behavioural Skills, Vision, Emotional Intelligence & Lumpur
Time Management
Leading with Emotional Intelligence: Psychology of
LM209 20-Oct-19 24-Oct-19 Dubai 3300
Leadership
Managing and Motivating Towards Excellence: Skills,

Competencies, Traits and Techniques
Kuala
LM211 The Management and Leadership Development Course 20-Oct-19 24-Oct-19 4200
Lumpur
LM212 Effective Performance Management 27-Oct-19 31-Oct-19 Abu Dhabi 3300

START END FEES
DATE DATE (USD$)
LM119 Collaborative Leadership Skills 27-Oct-19 31-Oct-19 Dubai 3300
LM174 Performance Coaching 27-Oct-19 31-Oct-19 Abu Dhabi 3300
Leadership, Communication and Interpersonal Skills:

LM213 3-Nov-19 7-Nov-19 Dubai 3300
Leadership through Self Mastery
LM172 Women Leadership Challenges 3-Nov-19 7-Nov-19 Abu Dhabi 3300
LM175 Strategic Policy for Decision Makers 3-Nov-19 7-Nov-19 Dubai 3300
LM132 Event Management 17-Nov-19 21-Nov-19 Dubai 3300
LM136 Planning and Organizing Skills 17-Nov-19 21-Nov-19 Abu Dhabi 3300
LM186 The Competent Manager 17-Nov-19 21-Nov-19 Abu Dhabi 3300

LM182 24-Nov-19 28-Nov-19 Dubai 3300
(Certified)
LM117 Effective Leadership (ILM) 24-Nov-19 28-Nov-19 Istanbul 3300
Developing Excellence & Promoting Creative
LM216 24-Nov-19 28-Nov-19 Dubai 3300
Leadership Style
LM218 Change Management: People and Process 8-Dec-19 12-Dec-19 Muscat 3300
LM217 Effective Coaching: A Leadership Skills 8-Dec-19 12-Dec-19 Abu Dhabi 3300
LM127 Strategic Thinking & Business Planning 8-Dec-19 12-Dec-19 Muscat 3300
LM184 Developing Excellence in People Leadership 15-Dec-19 19-Dec-19 Dubai 3300
Executive Leadership: Delivering Results Through

LM219 15-Dec-19 19-Dec-19 Dubai 3300
Strategic Performance Management
Analyzing and Designing Successful Organizations

LM220 15-Dec-19 19-Dec-19 Istanbul 3300
Leading A Complex Effort In A Changing World
LM116 Disaster Recovery Planning 15-Dec-19 19-Dec-19 Abu Dhabi 3300

LM144 22-Dec-19 26-Dec-19 Dubai 3300
Behavioural Skills, Vision, Emotional Intelligence &
Time Management
LM221 The Art of Supervisory Skills 22-Dec-19 26-Dec-19 Dubai 3300
LM222 Essential Talent & Competency Management 22-Dec-19 26-Dec-19 Abu Dhabi 3300
LM223 Talent Management for Key Succession 22-Dec-19 26-Dec-19 Dubai 3300
Putting Strategy Into Action: Planning & Implementing

LM224 22-Dec-19 26-Dec-19 Dubai 3300
Successful Corporate Strategies
SE SECRETARIAL AND OFFICE MANAGEMENT

START END FEES
DATE DATE (USD$)
SE100 Office Organization Using MS Outlook 6-Jan-19 10-Jan-19 Dubai 3300

START END FEES
DATE DATE (USD$)
SE101 Efficient Administration Skills 6-Jan-19 10-Jan-19 Dubai 3300

Certified Administration and Office Management
SE152 13-Jan-19 17-Jan-19 Abu Dhabi 3300
Professional
SE102 The Highly Productive and Effective Administrator 13-Jan-19 17-Jan-19 Dubai 3300
SE154 Effective Office & Administration Management 20-Jan-19 24-Jan-19 Dubai 3300
The Executive Assistant / Personal Assistant Master

SE103 20-Jan-19 24-Jan-19 Abu Dhabi 3300
class
SE104 Professional Secretarial & Administration Skills 27-Jan-19 31-Jan-19 Muscat 3300
SE155 Document Management of Workflow System 27-Jan-19 31-Jan-19 Dubai 3300
SE105 The Perfect PA - For PA's & Executive Secretaries 4-Feb-18 8-Feb-18 Dubai 3300
SE106 Managing Meetings 4-Feb-18 8-Feb-18 Istanbul 3300
SE107 Office Procedures and Administration 10-Feb-19 14-Feb-19 Dubai 3300
SE108 Secretarial Skills 10-Feb-19 14-Feb-19 Abu Dhabi 3300
Personal Effectiveness & Office Management Skills for
SE109 17-Feb-19 21-Feb-19 Dubai 3300
Administrator & Secretaries
The Executive Secretary, PA's and Office Professionals
SE110 17-Feb-19 21-Feb-19 Dubai 3300
Master Development Program
Advanced Executive Secretarial Skills & Office
SE111 24-Feb-19 28-Feb-19 Abu Dhabi 3300
Management for Secretaries & Administrative Officers
Administration and Office Management: Best Practices
SE112 24-Feb-19 28-Feb-19 Al Khobar 3300
& Technologies
Secretarial Executive Core Competencies (Managerial,
SE113 3-Mar-19 7-Mar-19 Abu Dhabi 3300
Technical Skills, Office Management)
SE126 Essential Management Skills for Administrators 3-Mar-19 7-Mar-19 Abu Dhabi 3300
Executive Secretaries and Director's Personal
SE114 3-Mar-19 7-Mar-19 Kuwait 3300
Assistants Program
Effective Business, Memo and Report Writing Skills for Kuala
SE115 10-Mar-19 14-Mar-19 4200
Administrative Professionals & Executive Secretaries Lumpur
SE164 Report Writing and Formatting 10-Mar-19 14-Mar-19 Abu Dhabi 3300
Documentation Systems and Procedures Skills for
Executive Secretary
Office Management for Secretaries & Administrative
SE117 17-Mar-19 21-Mar-19 Dubai 3300
Officers
SE162 Organising and Classifying Work Folders 24-Mar-19 28-Mar-19 Abu Dhabi 3300
Time & Stress Management for Executive Secretaries &
SE118 24-Mar-19 28-Mar-19 Dubai 3300
Administrative Professionals
Advanced Office Management and Effective
Administration Skills
SE121 Executive PA Masterclass 7-Apr-19 11-Apr-19 Dubai 3300
The Office Professional and Records Management
SE157 7-Apr-19 11-Apr-19 Abu Dhabi 3300
Masterclass
SE120 Productive Administration Skills 14-Apr-19 18-Apr-19 Dubai 3300
SE122 Mastering and Managing Meetings 14-Apr-19 18-Apr-19 Dubai 3300
Comprehensive Management & Technical Skills for
SE123 21-Apr-19 25-Apr-19 Abu Dhabi 3300
Administrative Officers and Executive Secretary
SE124 The Professional Executive Assistant/PA 21-Apr-19 25-Apr-19 Muscat 3300
SE166 Technical Writing for Admin PA & Secretaries 28-Apr-19 2-May-19 Abu Dhabi 3300
SE125 E-Secretary 28-Apr-19 2-May-19 Dubai 3300

SE105 The Perfect PA - For PA's & Executive Secretaries 28-Apr-19 2-May-19 London 5000

START END FEES
DATE DATE (USD$)
Contract Administration: Understanding and

SE127 9-Jun-19 13-Jun-19 Dubai 3300
Implementing Contractual Obligations
SE128 Advanced Office Management & Electronic Archiving 9-Jun-19 13-Jun-19 Abu Dhabi 3300
Professional Business, Memo & Report Writing for
SE129 16-Jun-19 20-Jun-19 Dubai 3300
Secretarial
SE102 The Highly Productive and Effective Administrator 16-Jun-19 20-Jun-19 Dubai 3300
SE130 Computer Based Office Admin and Organization 23-Jun-19 27-Jun-19 Dubai 3300
Advanced Management Skills for Executive Secretaries
SE131 23-Jun-19 27-Jun-19 Abu Dhabi 3300
& Administrative Professionals
SE104 Professional Secretarial & Administration Skills 23-Jun-19 27-Jun-19 Abu Dhabi 3300
SE132 Advanced Management Skills for Personal Assistants 30-Jun-19 4-Jul-19 Al Khobar 3300
SE137 Documents and Records Management Compliance 30-Jun-19 4-Jul-19 Dubai 3300
SE133 Effective Secretaries and Personal Assistant Program 7-Jul-19 11-Jul-19 Abu Dhabi 3300
SE134 Business Writing for Administrative Professionals 7-Jul-19 11-Jul-19 Kuwait 3300
Electronic Archives & Records Keeping Management Kuala
SE135 14-Jul-19 18-Jul-19 4200
for Secretaries and Admin Assistant Lumpur
SE138 Performance Enhancement for Secretaries 14-Jul-19 18-Jul-19 Dubai 3300
Corporate Legal Advisers and Chartered Company
SE136 21-Jul-19 25-Jul-19 Abu Dhabi 3300
Secretaries
Administration and Office Management: Best Practices
SE112 21-Jul-19 25-Jul-19 Dubai 3300
& Technologies
SE139 Project Management for Administrative Professionals 21-Jul-19 25-Jul-19 Abu Dhabi 3300
Effective Business Writing for Secretaries &
SE140 28-Jul-19 1-Aug-19 Dubai 3300
Executive Secretaries and Director's Personal
SE114 28-Jul-19 1-Aug-19 Dubai 3300
Assistants Program
SE141 Advanced Competencies for Professional Secretaries 28-Jul-19 1-Aug-19 Dubai 3300
SE121 Executive PA Masterclass 4-Aug-19 8-Aug-19 Dubai 3300
Managerial Skills for Office Managers & Executive
SE142 4-Aug-19 8-Aug-19 Dubai 3300
Secretarial Excellence
Effective Business, Memo and Report Writing Skills for
SE115 18-Aug-19 22-Aug-19 Dubai 3300
Administrative Professionals & Executive Secretaries
SE143 Document Controller 18-Aug-19 22-Aug-19 Abu Dhabi 3300
SE145 Archiving and Indexing Technology Using Computer 25-Aug-19 29-Aug-19 Dubai 3300
SE146 Management Skills for Administrative Professionals 25-Aug-19 29-Aug-19 Istanbul 3300
SE147 Presidential Assistants and Executive Secretaries 8-Sep-19 12-Sep-19 Dubai 3300
SE148 Effective Planning Skills for Office Administration 8-Sep-19 12-Sep-19 Abu Dhabi 3300
Administrative Management for Admin Assistant and
SE149 15-Sep-19 19-Sep-19 Dubai 3300
Executive Secretaries
SE122 Mastering and Managing Meetings 15-Sep-19 19-Sep-19 Dubai 3300
SE150 Advanced Management for Professional Secretary 22-Sep-19 26-Sep-19 Dubai 3300
SE124 The Professional Executive Assistant/PA 22-Sep-19 26-Sep-19 Abu Dhabi 3300
Advanced Office Management and Effective
SE119 29-Sep-19 3-Oct-19 Abu Dhabi 3300
Administration Skills
Certified Administration and Office Management
SE152 29-Sep-19 3-Oct-19 Al Khobar 3300
Professional
SE132 Advanced Management Skills for Personal Assistants 6-Oct-19 10-Oct-19 Dubai 3300
Developing Core Skills For Administrators &
SE153 6-Oct-19 10-Oct-19 Abu Dhabi 3300
Secretaries
SE134 Business Writing for Administrative Professionals 13-Oct-19 17-Oct-19 Dubai 3300

START END FEES
DATE DATE (USD$)
Kuala
SE155 Document Management of Workflow System 13-Oct-19 17-Oct-19 4200
Lumpur
Communication & Planning Skills for Administrative
Professionals
Electronic Archives & Records Keeping Management
for Secretaries and Admin Assistant
SE157 27-Oct-19 31-Oct-19 Dubai 3300
Masterclass
SE159 Advanced Office & Administration Management 27-Oct-19 31-Oct-19 Abu Dhabi 3300
SE160 Business Ethics 3-Nov-19 7-Nov-19 Dubai 3300
SE126 Essential Management Skills for Administrators 3-Nov-19 7-Nov-19 Abu Dhabi 3300
SE162 Organising and Classifying Work Folders 17-Nov-19 21-Nov-19 Dubai 3300
SE163 Preparation and Writing of Correspondence Reports 17-Nov-19 21-Nov-19 Abu Dhabi 3300
SE157 24-Nov-19 28-Nov-19 London 5000
Masterclass
SE164 Report Writing and Formatting 24-Nov-19 28-Nov-19 Muscat 3300
SE165 Skills for the Administrative Assistant 24-Nov-19 28-Nov-19 Dubai 3000
SE166 Technical Writing for Admin PA & Secretaries 8-Dec-19 12-Dec-19 Istanbul 3300
Managerial Skills for Office Managers & Executive
SE142 8-Dec-19 12-Dec-19 Dubai 3300
Secretarial Excellence
SE167 The Art of Writing Official Letters 15-Dec-19 19-Dec-19 Dubai 3300
SE168 Minutes Taking 15-Dec-19 19-Dec-19 Abu Dhabi 3300
SE169 Writing Reports and Proposals 22-Dec-19 26-Dec-19 Dubai 3300
SE146 Management Skills for Administrative Professionals 22-Dec-19 26-Dec-19 Abu Dhabi 3300
The Support Staff and Administrative Assistant
SE170 22-Dec-19 26-Dec-19 Dubai 3300
Training Program
CS CUSTOMER SERVICE AND COMMUNICATION SKILLS

START END FEES
DATE DATE (USD$)
CS100 Business Writing Skills 6-Jan-19 10-Jan-19 Dubai 3300
CS166 Customer Service Mindset 6-Jan-19 10-Jan-19 Dubai 3300
CS101 Advanced Communication Skills 13-Jan-19 17-Jan-19 Dubai 3300
CS102 Interpersonal Communication Skills 13-Jan-19 17-Jan-19 Dubai 3300
CS188 Measuring and Managing Customer Satisfaction 13-Jan-19 17-Jan-19 Dubai 3300
CS136 Presentation Skills (ILM) 20-Jan-19 24-Jan-19 Dubai 3300
CS117 Customer Service (ILM) 20-Jan-19 24-Jan-19 Dubai 3300
CS172 Selling Skills for Customer Service 27-Jan-19 31-Jan-19 Dubai 3300
CS104 Advanced Business Writing Skills 27-Jan-19 31-Jan-19 Dubai 3300

START END FEES
DATE DATE (USD$)
CS105 Advanced Presentation Skills 3-Feb-19 7-Feb-19 Dubai 3300
CS106 Technical Report Writing 3-Feb-19 7-Feb-19 Istanbul 3300
CS107 Making Powerful Presentations 10-Feb-19 14-Feb-19 Dubai 3300
CS108 Excellence in Customer Service 10-Feb-19 14-Feb-19 Abu Dhabi 3300
The Customer Complaint System: A Tool for Customer

CS109 17-Feb-19 21-Feb-19 Dubai 3300
Service Improvement
CS110 Certified Customer Service Professional 17-Feb-19 21-Feb-19 Dubai 3300
Customer Satisfaction and Loyalty: Strategies and

CS111 24-Feb-19 28-Feb-19 Abu Dhabi 3300
Measurement
CS112 Customer Service Management 24-Feb-19 28-Feb-19 Al Khobar 3300
CS181 Establishing & Managing a Contact Centre & Help Desk 3-Mar-19 7-Mar-19 Dubai 3300
CS189 Client Management Strategies for Retention & Growth 3-Mar-19 7-Mar-19 Dubai 3300
Maximizing Customer Satisfaction in a Technical
CS175 3-Mar-19 7-Mar-19 Dubai 3300
Environment
CS113 Customer Focused Management 3-Mar-19 7-Mar-19 Abu Dhabi 3300
CS143 Strategic Internal Communications 10-Mar-19 14-Mar-19 Dubai 3300
Improve Your Telephone Skills - 'How To Win & Keep

CS114 10-Mar-19 14-Mar-19 Kuwait 3300
Customers'
Kuala
CS122 Telephone Etiquette & Customer Care 10-Mar-19 14-Mar-19 4200
Lumpur
CS116 Professional Business Communication 17-Mar-19 21-Mar-19 Abu Dhabi 3300
CS118 Communication and Interpersonal Skills 17-Mar-19 21-Mar-19 Dubai 3300
CS105 Advanced Presentation Skills 17-Mar-19 21-Mar-19 Abu Dhabi 3300
CS106 Technical Report Writing 24-Mar-19 28-Mar-19 Dubai 3300
CS101 Advanced Communication Skills 24-Mar-19 28-Mar-19 Abu Dhabi 3300

Kuala
CS117 Customer Service (ILM) 24-Mar-19 28-Mar-19 4200
Lumpur
CS121 Speed Reading 24-Mar-19 28-Mar-19 Dubai 3300
Kuala
CS136 Presentation Skills (ILM) 24-Mar-19 28-Mar-19 4200
Lumpur
CS123 Creative and Innovative Internal Customer Service 7-Apr-19 11-Apr-19 Abu Dhabi 3300
High Performance Road Map to Customer Service
CS124 7-Apr-19 11-Apr-19 Muscat 3300
Excellence
CS186 Etiquette for Excellent Customer Service 7-Apr-19 11-Apr-19 Abu Dhabi 3300
CS125 How to Create a Customer Service Mindset 14-Apr-19 18-Apr-19 Dubai 3300
CS126 Communication in Crisis 14-Apr-19 18-Apr-19 Istanbul 3300
CS195 Advanced Customer Service Management 14-Apr-19 18-Apr-19 Dubai 3300
CS127 Advanced Customer Relationship Management 21-Apr-19 25-Apr-19 Dubai 3300

START END FEES
DATE DATE (USD$)
CS190 Customer Centric Development 21-Apr-19 25-Apr-19 Dubai 3300
CS115 Telephone Skills & Customer Care 21-Apr-19 25-Apr-19 London 5000
CS128 Improving Customer Care/Service 21-Apr-19 25-Apr-19 Abu Dhabi 3300
Managing Customer Services and Dealing With Difficult

CS129 28-Apr-19 2-May-19 Dubai 3300
Behavior
CS200 Developing Customer Service 28-Apr-19 2-May-19 Abu Dhabi 3300

Effective Communication & Teamwork Management
CS130 28-Apr-19 2-May-19 Dubai 3300
Skills
CS132 Communication Skills: Results through Collaboration 28-Apr-19 2-May-19 Al Khobar 3300
Effective Communication and Inspirational
CS133 28-Apr-19 2-May-19 Abu Dhabi 3300
Presentations
CS134 The Active Communication Skills 9-Jun-19 13-Jun-19 Kuwait 3300
Communication Skills and Positive Engagement with Kuala
CS135 9-Jun-19 13-Jun-19 4200
Others Lumpur
CS102 Interpersonal Communication Skills 9-Jun-19 13-Jun-19 Abu Dhabi 3300
CS145 Creating Powerful Relationships Through Networking 9-Jun-19 13-Jun-19 Dubai 3300
CS137 Better Communication Skills at Work 16-Jun-19 20-Jun-19 Dubai 3300
CS104 Advanced Business Writing Skills 16-Jun-19 20-Jun-19 Abu Dhabi 3300
CS138 Communication Skills: Senior Level 16-Jun-19 20-Jun-19 Dubai 3300
CS100 Business Writing Skills 16-Jun-19 20-Jun-19 Abu Dhabi 3300
CS139 Moderation Techniques 23-Jun-19 27-Jun-19 Abu Dhabi 3300
CS106 Technical Report Writing 23-Jun-19 27-Jun-19 Dubai 3300

Assertiveness Skills and Dealing with Difficult
CS140 23-Jun-19 27-Jun-19 Dubai 3300
Situations
CS146 Developing Effective Telephone Skills 23-Jun-19 27-Jun-19 Istanbul 3300
CS181 Establishing & Managing a Contact Centre & Help Desk 23-Jun-19 27-Jun-19 Dubai 3300
CS203 Managing Customer Service 30-Jun-19 4-Jul-19 Abu Dhabi 3300
CS141 Communication Skills and the Art of Public Discourse 30-Jun-19 4-Jul-19 Dubai 3300
CS142 Achieving Excellence in Customer Service 30-Jun-19 4-Jul-19 Dubai 3300
CS147 Creative & Innovative Problem Solving 30-Jun-19 4-Jul-19 Dubai 3300
CS195 Advanced Customer Service Management 7-Jul-19 11-Jul-19 Abu Dhabi 3300
Creating a Service Culture: Strategies and Tactics for

CS144 7-Jul-19 11-Jul-19 Muscat 3300
Creating an Environment of Excellence
Improve Your Telephone Skills - 'How To Win & Keep

CS114 7-Jul-19 11-Jul-19 Dubai 3300
Customers'
Customer Service Excellence: How to Win and Keep

CS148 7-Jul-19 11-Jul-19 Abu Dhabi 3300
Customers

START END FEES
DATE DATE (USD$)
CS143 Strategic Internal Communications 14-Jul-19 18-Jul-19 Dubai 3300
CS112 Customer Service Management 14-Jul-19 18-Jul-19 Abu Dhabi 3300
CS126 Communication in Crisis 14-Jul-19 18-Jul-19 Dubai 3300
CS150 Events & Facilities Management 14-Jul-19 18-Jul-19 Dubai 3300
CS122 Telephone Etiquette & Customer Care 14-Jul-19 18-Jul-19 Abu Dhabi 3300
CS151 Professional Written Communication 21-Jul-19 25-Jul-19 Abu Dhabi 3300
CS152 Writing for Results 21-Jul-19 25-Jul-19 Al Khobar 3300
Developing World Class Customer Services: As a

CS153 21-Jul-19 25-Jul-19 Abu Dhabi 3300
Competetive Strategy
High Performance Road Map to Customer Service
CS124 21-Jul-19 25-Jul-19 Dubai 3300
Excellence
CS188 Measuring and Managing Customer Satisfaction 21-Jul-19 25-Jul-19 Dubai 3300
CS189 Client Management Strategies for Retention & Growth 28-Jul-19 1-Aug-19 Abu Dhabi 3300
CS115 Telephone Skills & Customer Care 28-Jul-19 1-Aug-19 Abu Dhabi 3300
CS154 Customer Orientation & Communication Skills 28-Jul-19 1-Aug-19 Kuwait 3300 $
Kuala
CS155 Writing Effective Reports 28-Jul-19 1-Aug-19 4200
Lumpur
CS134 The Active Communication Skills 28-Jul-19 1-Aug-19 Dubai 3300
CS156 Writing Effectively Briefing Notes 4-Aug-19 8-Aug-19 Abu Dhabi 3300
CS132 Communication Skills: Results through Collaboration 4-Aug-19 8-Aug-19 Abu Dhabi 3300
Influence Skills: Getting Results without Direct
CS158 4-Aug-19 8-Aug-19 Dubai 3300
Authority
Responding to Conflict: Creating Resolution and
CS159 4-Aug-19 8-Aug-19 Abu Dhabi 3300
Cooperation
Assertiveness Skills: Communicating with Authority
CS160 18-Aug-19 22-Aug-19 Dubai 3300
and Impact
CS115 Telephone Skills & Customer Care 18-Aug-19 22-Aug-19 Abu Dhabi 3300
CS161 Certified Customer Service Executive 18-Aug-19 22-Aug-19 Dubai 3300
CS162 Managing Difficult and Demanding Customers 25-Aug-19 29-Aug-19 Dubai 3300
CS163 Effective Communication and Influencing Others 25-Aug-19 29-Aug-19 Abu Dhabi 3300
Implementing and Managing a Customer Complaint
CS164 8-Sep-19 12-Sep-19 Muscat 3300
System
CS137 Better Communication Skills at Work 8-Sep-19 12-Sep-19 London 5000
Customer Service Excellence: How to Deliver

CS165 8-Sep-19 12-Sep-19 Dubai 3300
Exceptional Value in Today's Busy Customer
CS166 Customer Service Mindset 15-Sep-19 19-Sep-19 Istanbul 3300
CS142 Achieving Excellence in Customer Service 15-Sep-19 19-Sep-19 Abu Dhabi 3300
CS167 Reignite Your Passion for Customer Service Excellence 15-Sep-19 19-Sep-19 Dubai 3300

START END FEES
DATE DATE (USD$)
CS136 Presentation Skills (ILM) 15-Sep-19 19-Sep-19 Abu Dhabi 3300
CS117 Customer Service (ILM) 22-Sep-19 26-Sep-19 Abu Dhabi 3300

Effective Customer Care and Dealing with Different
CS168 22-Sep-19 26-Sep-19 Abu Dhabi 3300
Customer
Communication Skills and Positive Engagement with
CS135 22-Sep-19 26-Sep-19 Dubai 3300
Others
CS169 Handling Customers Professionally 22-Sep-19 26-Sep-19 Dubai 3300
CS170 Customer Service for Credit Control 29-Sep-19 3-Oct-19 Dubai 3300
Advanced Customer Service Management at the Work
CS171 29-Sep-19 3-Oct-19 Abu Dhabi 3300
Place
CS172 Selling Skills for Customer Service 29-Sep-19 3-Oct-19 Al Khobar 3300
The Power of Customer Service – an Intensive

CS173 29-Sep-19 3-Oct-19 Abu Dhabi 3300
Development Program
CS174 Leadership & Communication 6-Oct-19 10-Oct-19 Kuwait 3300

Maximizing Customer Satisfaction in a Technical Kuala
CS175 6-Oct-19 10-Oct-19 4200
Environment Lumpur
Delivering Exceptional Client Services: How to Build
CS176 6-Oct-19 10-Oct-19 Abu Dhabi 3300
Lasting Partnerships
CS146 Developing Effective Telephone Skills 6-Oct-19 10-Oct-19 Dubai 3300

Customer Service Essentials: Basic Skills for Serving
CS177 13-Oct-19 17-Oct-19 Dubai 3300
Others
CS178 Building Customer Relationship 13-Oct-19 17-Oct-19 Dubai 3300
CS179 Customer Relationship Management (CRM) 13-Oct-19 17-Oct-19 Abu Dhabi 3300
CS182 Customer Service Perspective 13-Oct-19 17-Oct-19 Dubai 3300
CS183 Customer Service Managing Relationships 20-Oct-19 24-Oct-19 Abu Dhabi 3300
Creating a Service Culture: Strategies and Tactics for

Creating an Environment of Excellence
CS185 Customer Focus in Business Markets 20-Oct-19 24-Oct-19 Dubai 3300
CS186 Etiquette for Excellent Customer Service 20-Oct-19 24-Oct-19 Istanbul 3300
CS152 Writing for Results 20-Oct-19 24-Oct-19 Abu Dhabi 3300
CS187 Advanced Customer Satisfaction Measurement 27-Oct-19 31-Oct-19 Dubai 3300
CS123 Creative and Innovative Internal Customer Services 27-Oct-19 31-Oct-19 Abu Dhabi 3300
Managing Customer Services and Dealing with Difficult

CS129 27-Oct-19 31-Oct-19 Dubai 3300
Behavior
Implementing and Managing a Customer Complaint
System
CS104 Advanced Business Writing Skills 3-Nov-19 7-Nov-19 Abu Dhabi 3300
CS190 Customer Centric Development 3-Nov-19 7-Nov-19 Dubai 3300
CS101 Advanced Communication Skills 3-Nov-19 7-Nov-19 Abu Dhabi 3300

START END FEES
DATE DATE (USD$)
CS137 Better Communication Skills at Work 3-Nov-19 7-Nov-19 Dubai 3300
CS193 Certified Customer Service Manager 17-Nov-19 21-Nov-19 Abu Dhabi 3300
CS181 Establishing & Managing a Contact Centre & Help Desk 17-Nov-19 21-Nov-19 Dubai 3300
Kuala
CS195 Advanced Customer Service Management 17-Nov-19 21-Nov-19 4200
Lumpur
CS154 Customer Orientation & Communication Skills 17-Nov-19 21-Nov-19 Dubai 3300
CS136 Presentation Skills (ILM) 24-Nov-19 28-Nov-19 Istanbul 3300
CS197 Body Language and Customer Service 24-Nov-19 28-Nov-19 Dubai 3300
CS143 Strategic Internal Communications 24-Nov-19 28-Nov-19 Dubai 3300
CS188 Measuring and Managing Customer Satisfaction 24-Nov-19 28-Nov-19 Dubai 3300
CS179 Customer Relationship Management (CRM) 8-Dec-19 12-Dec-19 Dubai 3300
CS199 Customer Service and Communication Skills 8-Dec-19 12-Dec-19 Abu Dhabi 3300
CS117 Customer Service (ILM) 8-Dec-19 12-Dec-19 Istanbul 3300
CS155 Writing Effective Reports 8-Dec-19 12-Dec-19 Dubai 3300
CS200 Developing Customer Service 15-Dec-19 19-Dec-19 Istanbul 3300
CS201 Excellent Customer Service 15-Dec-19 19-Dec-19 Abu Dhabi 3300
CS202 How to Achieve Better Customer Service 15-Dec-19 19-Dec-19 Abu Dhabi 3300
Kuala
CS203 Managing Customer Service 15-Dec-19 19-Dec-19 4200
Lumpur
CS189 Client Management Strategies for Retention & Growth 22-Dec-19 26-Dec-19 Dubai 3300
CS195 Advanced Customer Service Management 22-Dec-19 26-Dec-19 London 5000
CS162 Managing Difficult and Demanding Customers 22-Dec-19 26-Dec-19 Dubai 3300
CS205 High Impact Communication Skills 22-Dec-19 26-Dec-19 Dubai 3300
CS206 Managing Service Quality and Customer Satisfaction 22-Dec-19 26-Dec-19 Abu Dhabi 3300
ISD INTERPERSONAL AND SELF-DEVELOPMENT

START FEES
REF COURSE TITLE END DATE LOCATION
DATE (USD$)
ISD100 Win-Win Negotiation Skills 6-Jan-19 10-Jan-19 Dubai 3300
ISD228 Breakthrough Improvement with Motivation 6-Jan-19 10-Jan-19 Abu Dhabi 3300
ISD101 Creative Thinking and Innovation Techniques 13-Jan-19 17-Jan-19 Dubai 3300
ISD102 The Power of Positive Thinking 13-Jan-19 17-Jan-19 Dubai 3300
ISD154 Planning for Change: A Strategic Approach 20-Jan-19 24-Jan-19 Dubai 3300

START FEES
DATE (USD$)
Leading with Emotional Intelligence: Psychology of

ISD103 20-Jan-19 24-Jan-19 Abu Dhabi 3300
Leadership
ISD172 Project Leadership, Management & Communication 27-Jan-19 31-Jan-19 Abu Dhabi 3300
ISD104 Managing Conflict: Power through Influence 27-Jan-19 31-Jan-19 Muscat 3300
ISD105 The Certified Negotiator 3-Feb-19 7-Feb-19 Dubai 3300
Work-Life Balance: Maximizing Productivity and

ISD106 3-Feb-19 7-Feb-19 Istanbul 3300
Quality of Life
ISD107 High Performance Teams 10-Feb-19 14-Feb-19 Dubai 3300
ISD108 Time Management and Stress Control 10-Feb-19 14-Feb-19 Abu Dhabi 3300
ISD109 Self & Time Management 17-Feb-19 21-Feb-19 Dubai 3300
Business Planning: Practical Strategies for

ISD146 17-Feb-19 21-Feb-19 Abu Dhabi 3300
Organizational Success
Assertiveness Skills & Dealing With Difficult
ISD110 24-Feb-19 28-Feb-19 London 5000
Situations
ISD111 Brilliant Body Language 24-Feb-19 28-Feb-19 Abu Dhabi 3300
ISD112 Understanding Emotional Intelligence 24-Feb-19 28-Feb-19 Al Khobar 3300
ISD114 Be a Better Listener - Active Listening Skills 3-Mar-19 7-Mar-19 Kuwait 3300
Developing Effective Interpersonal & Kuala
ISD115 3-Mar-19 7-Mar-19 4200
Communication Skills Lumpur
ISD116 Creative and Mind Mapping at Work Place 10-Mar-19 14-Mar-19 Abu Dhabi 3300
Professional First-Line Management Development
ISD162 10-Mar-19 14-Mar-19 Dubai 3300
Program
ISD117 Stress Management 10-Mar-19 14-Mar-19 Dubai 3300
ISD118 Assertiveness Training with Confidence Building 17-Mar-19 21-Mar-19 Dubai 3300
ISD119 Business Continuity Planning 17-Mar-19 21-Mar-19 Abu Dhabi 3300
ISD120 Active Listening Skills 17-Mar-19 21-Mar-19 Dubai 3300
ISD122 Developing Your Emotional Intelligence 24-Mar-19 28-Mar-19 Dubai 3300
ISD124 Developing Your Creative Potential 24-Mar-19 28-Mar-19 Muscat 3300

Excellence and Innovation in Administrative
ISD127 Processes Re-Engineering and Organizational Re- 24-Mar-19 28-Mar-19 Dubai 3300
Building
Strategic Leadership in Developing Future Visions
ISD128 7-Apr-19 11-Apr-19 Abu Dhabi 3300
and Setting Achievable Work Directives
Strategies and Policies of Replacement and the
ISD129 7-Apr-19 11-Apr-19 Dubai 3300
Composition Second Tier Administrative Leaders
ISD130 Dealing Proactively to Workplace Stress 7-Apr-19 11-Apr-19 Dubai 3300
ISD131 Creative Strategic Thinking Course 14-Apr-19 18-Apr-19 Abu Dhabi 3300
ISD120 Active Listening Skills 14-Apr-19 18-Apr-19 London 5000

START END FEES
DATE DATE (USD$)
Excellent Control on Work Pressures and Time and

ISD132 14-Apr-19 18-Apr-19 Al Khobar 3300
Management of Priorities
Mastering & Maximizing Strategic Planning
ISD133 21-Apr-19 25-Apr-19 Abu Dhabi 3300
Techniques
ISD136 High Achievement Leadership & Crisis Management 21-Apr-19 25-Apr-19 Abu Dhabi 3300
Controlling your Time, Handling Stress and

ISD137 21-Apr-19 25-Apr-19 Dubai 3300
Managing Multiple Projects
ISD166 BCI - Crisis Management 21-Apr-19 25-Apr-19 Dubai 3300
Management Skills & Techniques: Goal Setting,

ISD138 28-Apr-19 2-May-19 Dubai 3300
Planning & Task Management
ISD140 Motivating Your Staff for Better Performance 28-Apr-19 2-May-19 Dubai 3300
Handling Pressure, Prioritizing and Emotions at
ISD141 28-Apr-19 2-May-19 Dubai 3300
Work
ISD143 Essential Skills for Performance Excellence 28-Apr-19 2-May-19 Abu Dhabi 3300
ISD144 Emiratization & Development of UAE Nationals 9-Jun-19 13-Jun-19 Muscat 3300
Advanced Management Motivation, Strategic

ISD145 9-Jun-19 13-Jun-19 Dubai 3300
Planning & Creative Problem Solving

ISD146 9-Jun-19 13-Jun-19 Istanbul 3300
Making Strategy Happen Transform Your Vision &

ISD147 9-Jun-19 13-Jun-19 Dubai 3300
Mission Into Actionable Strategy
Applying Strategic Thinking to Operational
ISD186 16-Jun-19 20-Jun-19 Istanbul 3300
Management
Strategic Leadership in Times of Pressures Stress &
ISD148 16-Jun-19 20-Jun-19 Abu Dhabi 3300
Crisis
ISD102 The Power of Positive Thinking 16-Jun-19 20-Jun-19 Abu Dhabi 3300
ISD149 Essential Management Skills for New Managers 16-Jun-19 20-Jun-19 Dubai 3300
Creativity, Excellence, Continues Improvement and
Quality
ISD152 Strategic Thinking & Goal Setting 23-Jun-19 27-Jun-19 Al Khobar 3300
Assertiveness Skills & Dealing With Difficult

ISD110 23-Jun-19 27-Jun-19 Dubai 3300
Situations
Performance Management from Goal Setting to
Appraisal
ISD154 Planning for Change: A Strategic Approach 23-Jun-19 27-Jun-19 Kuwait 3300
Creative & Innovative Management for Supervisors Kuala
ISD155 30-Jun-19 4-Jul-19 4200
and Middle Management Lumpur
Building a Cohesive Team Using Persuasive
ISD216 30-Jun-19 4-Jul-19 Dubai 3300
Leadership Skills
ISD159 Negotiation Skills Achieving Successful Outcomes 30-Jun-19 4-Jul-19 Abu Dhabi 3300

START FEES
DATE (USD$)
ISD140 Motivating Your Staff for Better Performance 30-Jun-19 4-Jul-19 London 5000
Work-Life Balance: Maximizing Productivity and
ISD106 7-Jul-19 11-Jul-19 Abu Dhabi 3300
Quality
Critical Competencies for Supervisory Management
ISD161 7-Jul-19 11-Jul-19 Dubai 3300
Skills
Professional First-Line Management Development
ISD162 7-Jul-19 11-Jul-19 Dubai 3300
Program
Crisis Management Skills & Managerial Excellence
Cores
ISD164 Advanced Leadership and Effective Team Skills 14-Jul-19 18-Jul-19 Muscat 3300
ISD104 Managing Conflict: Power through Influence 14-Jul-19 18-Jul-19 Abu Dhabi 3300
Applying Neuro Linguistic Programming in the
ISD165 14-Jul-19 18-Jul-19 Dubai 3300
Workplace
ISD166 BCI - Crisis Management 14-Jul-19 18-Jul-19 Istanbul 3300
Managing & Motivating Towards Excellence: Skills,

ISD167 21-Jul-19 25-Jul-19 Dubai 3300
Competencies, Traits & Techniques
Advanced Management: Motivation, Strategic

Planning & Creative Problem & Scheduling
ISD211 Powerful Business Presentations & Public Speaking 21-Jul-19 25-Jul-19 Abu Dhabi 3300
ISD101 Creative Thinking and Innovation Techniques 21-Jul-19 25-Jul-19 Dubai 3300
Making Successful Business Decisions: Getting It

ISD170 28-Jul-19 1-Aug-19 Dubai 3300
Right the First Time
ISD124 Developing Your Creative Potential 28-Jul-19 1-Aug-19 Abu Dhabi 3300
Achieving Successful Outcomes though Effective
ISD200 28-Jul-19 1-Aug-19 Dubai 3300
Management
ISD171 Managing Multiple Tasks, Priorities & Deadlines 28-Jul-19 1-Aug-19 Abu Dhabi 3300
ISD120 Active Listening Skills 4-Aug-19 8-Aug-19 Dubai 3300
Excellent Control on Work Pressures and Time and

ISD132 4-Aug-19 8-Aug-19 Abu Dhabi 3300
Management of Priorities
ISD176 The Professional Supervisor Management Program 4-Aug-19 8-Aug-19 Abu Dhabi 3300
Personal Development Skills for Professional
ISD177 18-Aug-19 22-Aug-19 Dubai 3300
Excellence
Leadership and Supervisor Skills for Planning,
ISD179 Monitoring , Evaluating and Improving the Results of 18-Aug-19 22-Aug-19 Abu Dhabi 3300
the Work
ISD180 Six Sigma Quality Applications For Business Growth 18-Aug-19 22-Aug-19 Dubai 3300
ISD181 Critical Thinking and Creative Problem Solving 25-Aug-19 29-Aug-19 Dubai 3300
ISD183 Understanding Mind Map & Memory Techniques 25-Aug-19 29-Aug-19 Abu Dhabi 3300
ISD119 Business Continuity Planning 25-Aug-19 29-Aug-19 Dubai 3300
ISD203 Managing Service Level Agreement - SLA 25-Aug-19 29-Aug-19 Abu Dhabi 3300

START END FEES
DATE DATE (USD$)
Advanced Management Skills for Senior Managers

ISD185 8-Sep-19 12-Sep-19 Dubai 3300
and Executives
ISD112 Understanding Emotional Intelligence 8-Sep-19 12-Sep-19 Dubai 3300
Effective Time, Task & Work Planning: Enhancing

ISD189 8-Sep-19 12-Sep-19 Dubai 3300
Key Skills Towards Effective Administration
The Middle Manager Development Program

ISD190 22-Sep-19 26-Sep-19 Dubai 3300
Preparing Future Leaders
Managing the Diversity in Work and Multicultural
ISD191 22-Sep-19 26-Sep-19 Abu Dhabi 3300
Awareness
Building Skills for Working in Teams: Igniting
ISD192 22-Sep-19 26-Sep-19 Al Khobar 3300
Passion & Activating Potential in Teams
ISD144 Emiratization & Development of UAE Nationals 29-Sep-19 3-Oct-19 Dubai 3300
ISD193 Management Skills for Newly Appointed Employees 29-Sep-19 3-Oct-19 Abu Dhabi 3300
ISD194 Managing Stress & Pressure at Work 29-Sep-19 3-Oct-19 Kuwait 3300
Kuala
ISD195 Strategic Thinking & Visionary Leadership 29-Sep-19 3-Oct-19 4200
Lumpur
ISD196 Influencing Skills, Assertiveness & Negotiation 6-Oct-19 10-Oct-19 Abu Dhabi 3300
ISD140 Motivating Your Staff for Better Performance 6-Oct-19 10-Oct-19 Abu Dhabi 3300
Personal Effectiveness & Influencing Skills:

ISD197 6-Oct-19 10-Oct-19 Dubai 3300
Communicate, Negotiate, Influence & Persuade
ISD198 Crisis & Change Management – Strategic Planning 6-Oct-19 10-Oct-19 Dubai 3300
ISD199 Management Skills for Excellence 13-Oct-19 17-Oct-19 Abu Dhabi 3300
Achieving Successful Outcomes though Effective

ISD200 13-Oct-19 17-Oct-19 Istanbul 3300
Management
Time Management, Planning, Organizing & Goal
ISD201 13-Oct-19 17-Oct-19 Abu Dhabi 3300
Setting
ISD152 Strategic Thinking & Goal Setting 13-Oct-19 17-Oct-19 Dubai 3300
Kuala
ISD203 Managing Service Level Agreement - SLA 20-Oct-19 24-Oct-19 4200
Lumpur
Emotional Intelligence, Innovation, Creativity &
Dealing with Change
Applying Strategic Thinking to Operational
ISD186 20-Oct-19 24-Oct-19 Dubai 3300
Management
Leading with Excellence: Negotiation, Persuasion &
ISD205 20-Oct-19 24-Oct-19 Dubai 3300
Critical Thinking
Management Strategies in the Oil, Gas &

Petrochemical Industries
Leading with Excellence People, Process,

Productivity & Profit
Developing Personal Effectiveness with Positive
ISD209 27-Oct-19 31-Oct-19 Dubai 3300
Habits

START FEES
DATE (USD$)
Business Planning & Growth Strategies for World

Class Leaders
Kuala
ISD211 Powerful Business Presentations & Public Speaking 27-Oct-19 31-Oct-19 4200
Lumpur
Effective Strategic Planning in a Global Competitive
ISD214 Environment Coaching, Leadership, Motivation & 3-Nov-19 7-Nov-19 Dubai 3300
Dynamic Team Building
Building a Cohesive Team Using Persuasive
ISD216 3-Nov-19 7-Nov-19 Dubai 3300
Leadership Skills
Team Dynamics Using NLP for Managers & Team

ISD217 3-Nov-19 7-Nov-19 Abu Dhabi 3300
Leaders
ISD219 Dealing Confidently with Difficult People at Work 17-Nov-19 21-Nov-19 Dubai 3300
ISD221 Scenario Thinking for Strategic Planning 17-Nov-19 21-Nov-19 Dubai 3300
ISD164 Advanced Leadership and Effective Team Skills 17-Nov-19 21-Nov-19 Abu Dhabi 3300
ISD223 Developing Positive Attitude & Habits at Workplace 17-Nov-19 21-Nov-19 Dubai 3300
Winning Organization Change: Paving the Way to the

ISD222 24-Nov-19 28-Nov-19 Abu Dhabi 3300
Future Business Growth
ISD122 Developing Your Emotional Intelligence 24-Nov-19 28-Nov-19 Dubai 3300
ISD227 Clerical Development Program 24-Nov-19 28-Nov-19 Abu Dhabi 3300

ISD146 24-Nov-19 28-Nov-19 Dubai 3300
ISD228 Breakthrough Improvement with Motivation 8-Dec-19 12-Dec-19 Kuwait 3300
ISD114 Be a Better Listener - Active Listening Skills 8-Dec-19 12-Dec-19 Dubai 3300
Kuala
ISD229 Continuous Improvement Through Creativity 8-Dec-19 12-Dec-19 4200
Lumpur
Creating a Fun & Enjoyable Working Environment
ISD230 8-Dec-19 12-Dec-19 Abu Dhabi 3300
Through the FISH Philosophy
ISD221 Scenario Thinking for Strategic Planning 15-Dec-19 19-Dec-19 London 5000
ISD194 Managing Stress & Pressure Work 15-Dec-19 19-Dec-19 Abu Dhabi 3300
ISD231 Winning with People and Managing It 15-Dec-19 19-Dec-19 Dubai 3300
Setting Priorities, Time Management & Stress
ISD232 15-Dec-19 19-Dec-19 Dubai 3300
Reduction
ISD119 Business Continuity Planning 22-Dec-19 26-Dec-19 Dubai 3300
Successful Management of Interpersonal Conflict:

The Key to a Winning Global Enterprise
Building Skills for Working in Teams: Igniting

Passion & Activating Potential in Teams
ISD234 Setting of Priorities and Reducing Stress 22-Dec-19 26-Dec-19 Dubai 3300
ISD235 Five Levels of Leadership and Its Application 22-Dec-19 26-Dec-19 Dubai 3300

PR PUBLIC RELATION AND MEDIA SKILLS
START END FEES
DATE DATE (USD$)
Event Management – How to Design, Develop

PR164 and Implement Events in Support of Business 6-Jan-19 10-Jan-19 Dubai 3300
and Service Success
Incident & Crisis Response Communication
PR104 6-Jan-19 10-Jan-19 Dubai 3300
Skills
PR147 Certified Public Relations Professional 6-Jan-19 10-Jan-19 Dubai 3300
Hospitality Events and Conferences
PR148 13-Jan-19 17-Jan-19 Dubai 3300
Management
PR149 Business Etiquette and Protocol 13-Jan-19 17-Jan-19 Abu Dhabi 3300
PR106 Public Relations in the Oil and Gas Industry 20-Jan-19 24-Jan-19 Dubai 3300
Public Relation Campaign: From Planning to
PR150 20-Jan-19 24-Jan-19 Muscat 3300
Execution
Public Relation Etiquette, Protocol, Ceremonies
PR105 27-Jan-19 31-Jan-19 Dubai 3300
and Dealing with VIPs
PR146 Media and Public Relation (ILM) 27-Jan-19 31-Jan-19 Dubai 3300
Modern Management for Public Relation
PR152 27-Jan-19 31-Jan-19 Istanbul 3300
Protocol and Etiquette
Advanced Strategic Public Relations
PR154 3-Feb-19 7-Feb-19 Abu Dhabi 3300
Management
PR147 Certified Public Relations Professional 3-Feb-19 7-Feb-19 London 5000
Newsletters & News Bulletin Publication and
Management – How to Design and Publish
PR155 10-Feb-19 14-Feb-19 Dubai 3300
Newsletters that Can Support Organizational
Goals
Strategic Public Relations, Protocol and Travel
PR159 10-Feb-19 14-Feb-19 Abu Dhabi 3300
Management
How to Approach and Work with Relevant
Kuala
PR161 Agencies and Ministries in Support of National 17-Feb-19 21-Feb-19 4200
Lumpur
and Business Strategies
PR162 Public Relation, Media & Crisis Management 17-Feb-19 21-Feb-19 Abu Dhabi 3300
Writing Workshop - Covering Writing for News
PR163 Media, Writing Proposals and Reports for 24-Feb-19 28-Feb-19 Dubai 3300
Management and Writing Profiles
PR164 and Implement Events in Support of Business 24-Feb-19 28-Feb-19 Dubai 3300
and Service Success
Crisis Management - How to Manage and
PR165 Communicate Effectively in a Crisis and How to 3-Mar-19 7-Mar-19 Abu Dhabi 3300
Develop the Crisis SOP for your Organization
Kuala
PR146 Media and Public Relation (ILM) 3-Mar-19 7-Mar-19 4200
Lumpur
The Role of Public Relations and Media in
PR167 10-Mar-19 14-Mar-19 Dubai 3300
Organizational Crises Management
PR164 and Implement Events in Support of Business 10-Mar-19 14-Mar-19 Dubai 3300
and Service Success
Introduction to Public Relations & Mass
PR168 17-Mar-19 21-Mar-19 Dubai 3300
Communication

START FEES
DATE (USD$)
PR169 Stakeholder Relationship Management 17-Mar-19 21-Mar-19 Abu Dhabi 3300

PR170 PR Monitoring & Measurement 24-Mar-19 28-Mar-19 Muscat 3300
PR171 The Art of Consultative Selling 24-Mar-19 28-Mar-19 Dubai 3300
PR163 Media, Writing Proposals and Reports for 7-Apr-19 11-Apr-19 London 5000
Developing the Skills of Public Relations and
PR174 7-Apr-19 11-Apr-19 Abu Dhabi 3300
Media Professionals
Skills
PR188 Corporate Social Responsibility (CSR) 14-Apr-19 18-Apr-19 Dubai 3300
PR176 Media Code of Ethics 14-Apr-19 18-Apr-19 Dubai 3300
Electronic Management of Public Relations
Activities and Programs
Developing the Public Relations and Media
PR179 Skills to Increase Sales and Improve the 21-Apr-19 25-Apr-19 Abu Dhabi 3300
Organization’s Image
PR180 Planning Public Relations and Media Programs 21-Apr-19 25-Apr-19 Kuwait 3300
The Integrated System of Public Relations and
PR182 28-Apr-19 2-May-19 Abu Dhabi 3300
Visual Media Management
Innovation and Excellence in Implementing
PR183 28-Apr-19 2-May-19 Dubai 3300
Public Relations Activities
Skills of Dealing with Mass Media and Planning
PR184 Advertisement Campaigns and Measuring their 28-Apr-19 2-May-19 Abu Dhabi 3300
Effectiveness
Public Relations and Integrated Marketing
PR186 9-Jun-19 13-Jun-19 Dubai 3300
Communications
Public Relations & Media and Change
PR142 9-Jun-19 13-Jun-19 Dubai 3300
Management in Organizations
Fundamentals and Strategies of Success in
PR143 16-Jun-19 20-Jun-19 Abu Dhabi 3300
Public Relations Management
PR145 Protocol and Event Management 16-Jun-19 20-Jun-19 Dubai 3300
PR147 Certified Public Relations Professional 23-Jun-19 27-Jun-19 Dubai 3300
Hospitality Events and Conferences
PR148 23-Jun-19 27-Jun-19 Abu Dhabi 3300
Management
PR149 Business Etiquette and Protocol 23-Jun-19 27-Jun-19 Dubai 3300
Public Relation Campaign: From Planning to
PR150 30-Jun-19 4-Jul-19 Dubai 3300
Execution
PR105 30-Jun-19 4-Jul-19 Abu Dhabi 3300
Modern Management for Public Relation
PR152 7-Jul-19 11-Jul-19 Dubai 3300
Protocol and Etiquette
Advanced Strategic Public Relations
PR154 7-Jul-19 11-Jul-19 Kuwait 3300
Management
PR104 7-Jul-19 11-Jul-19 Dubai 3300
Skills

START END FEES
DATE DATE (USD$)
Newsletters & News Bulletin Publication and

Management – How to Design and Publish Kuala
PR155 14-Jul-19 18-Jul-19 4200
Newsletters that Can Support Organizational Lumpur
Goals
PR159 14-Jul-19 18-Jul-19 Abu Dhabi 3300
Management
PR161 Agencies and Ministries in Support of National 21-Jul-19 25-Jul-19 Dubai 3300
PR162 Public Relation, Media & Crisis Management 21-Jul-19 25-Jul-19 Dubai 3300
PR163 Media, Writing Proposals and Reports for 28-Jul-19 1-Aug-19 Abu Dhabi 3300
PR164 and Implement Events in Support of Business 28-Jul-19 1-Aug-19 Muscat 3300
and Service Success
Crisis Management - How to Manage and
PR165 Communicate Effectively in a Crisis and How to 4-Aug-19 8-Aug-19 Dubai 3300
Develop the Crisis SOP for your Organization
The Role of Public Relations and Media in
PR167 4-Aug-19 8-Aug-19 Dubai 3300
Organizational Crises Management
PR146 Media and Public Relation (ILM) 18-Aug-19 22-Aug-19 Abu Dhabi 3300
PR169 Stakeholder Relationship Management 18-Aug-19 22-Aug-19 Dubai 3300
Introduction to Public Relations & Mass
PR168 25-Aug-19 29-Aug-19 Abu Dhabi 3300
Communication
PR102 PR Impact Measurement & KPI's Framework 25-Aug-19 29-Aug-19 Dubai 3300
PR170 PR Monitoring & Measurement 8-Sep-19 12-Sep-19 Dubai 3300
PR171 The Art of Consultative Selling 8-Sep-19 12-Sep-19 Abu Dhabi 3300
Developing the Skills of Public Relations and
PR174 15-Sep-19 19-Sep-19 Kuwait 3300
Media Professionals
PR105 15-Sep-19 19-Sep-19 London 5000
PR188 Corporate Social Responsibility (CSR) 22-Sep-19 26-Sep-19 Dubai 3300
PR176 Media Code of Ethics 22-Sep-19 26-Sep-19 Abu Dhabi 3300
Electronic Management of Public Relations
PR177 29-Sep-19 3-Oct-19 Dubai 3300
Activities and Programs
Developing the Public Relations and Media
PR179 Skills to Increase Sales and Improve the 29-Sep-19 3-Oct-19 Abu Dhabi 3300
Organization’s Image
PR180 Planning Public Relations and Media Programs 6-Oct-19 10-Oct-19 Dubai 3300
PR164 and Implement Events in Support of Business 6-Oct-19 10-Oct-19 Kuwait 3300
and Service Success
PR182 13-Oct-19 17-Oct-19 Dubai 3300
Innovation and Excellence in Implementing
PR183 13-Oct-19 17-Oct-19 Abu Dhabi 3300
Public Relations Activities

START FEES
DATE (USD$)
PR205 Advanced Public Relation 20-Oct-19 24-Oct-19 Abu Dhabi 3300

Skills of Dealing with Mass Media and Planning
PR184 Advertisement Campaigns and Measuring their 20-Oct-19 24-Oct-19 Muscat 3300
Effectiveness
PR162 Public Relation, Media & Crisis Management 27-Oct-19 31-Oct-19 Dubai 3300
Public Relations and Integrated Marketing
PR186 27-Oct-19 31-Oct-19 Istanbul 3300
Communications
PR207 The Role of PR in Organizational Identity 3-Nov-19 7-Nov-19 Istanbul 3300
Public Relations & Media and Change
PR142 3-Nov-19 7-Nov-19 Abu Dhabi 3300
Management in Organizations
PR104 17-Nov-19 21-Nov-19 Istanbul 3300
Skills
Fundamentals and Strategies of Success in
PR143 17-Nov-19 21-Nov-19 Dubai 3300
Public Relations Management
PR182 24-Nov-19 28-Nov-19 London 5000
PR146 Media and Public Relation (ILM) 24-Nov-19 28-Nov-19 Istanbul 3300
PR159 8-Dec-19 12-Dec-19 Abu Dhabi 3300
Management
PR106 Public Relations in the Oil and Gas Industry 8-Dec-19 12-Dec-19 Abu Dhabi 3300
Kuala
PR161 Agencies and Ministries in Support of National 15-Dec-19 19-Dec-19 4200
Lumpur
PR204 Recent Trends in Public Relations 15-Dec-19 19-Dec-19 Abu Dhabi 3300
PR162 Public Relation, Media & Crisis Management 22-Dec-19 26-Dec-19 Abu Dhabi 3300
PR145 Protocol and Event Management 22-Dec-19 26-Dec-19 Abu Dhabi 3300
SM SALES AND MARKETING

START FEES
DATE (USD$)
SM100 The Strategic Marketing Plan 6-Jan-19 10-Jan-19 Dubai 3300

SM172 Dealing with Problems in Marketing 6-Jan-19 10-Jan-19 Abu Dhabi 3300
Advanced Key Account Management and
SM101 13-Jan-19 17-Jan-19 Dubai 3300
Business Development
SM102 Sales and Marketing Financials Workshop 13-Jan-19 17-Jan-19 Dubai 3300
SM175 Dynamic Sales Presentations 20-Jan-19 24-Jan-19 Dubai 3300
SM103 Certified Sales Professional 20-Jan-19 24-Jan-19 Abu Dhabi 3300
SM104 Creative Retail Selling and Visual Merchandising 27-Jan-19 31-Jan-19 Muscat 3300
SM105 Effective Brand Management 27-Jan-19 31-Jan-19 Dubai 3300
SM106 Internet Marketing and Social Media 3-Feb-19 7-Feb-19 Istanbul 3300
Distribution Channels: Optimizing Market
SM107 3-Feb-19 7-Feb-19 Dubai 3300
Penetration
Key Account Management: Establishing
SM108 10-Feb-19 14-Feb-19 Abu Dhabi 3300
Profitable Customer Relationships

START END FEES
DATE DATE (USD$)
SM109 Certified Sales Manager 10-Feb-19 14-Feb-19 Dubai 3300

Advanced Key Account Management and
SM101 17-Feb-19 21-Feb-19 London 5000
Business Development
Customer Relationship Management: CRM
SM110 17-Feb-19 21-Feb-19 Dubai 3300
Strategic Roadmap
SM111 Product Launch and Management 24-Feb-19 28-Feb-19 Abu Dhabi 3300
SM112 Retail Management 24-Feb-19 28-Feb-19 Al Khobar 3300
SM113 Certified Marketing Professional 24-Feb-19 28-Feb-19 Abu Dhabi 3300
SM114 Power Selling 3-Mar-19 7-Mar-19 Kuwait 3300
Improving Your Sales Skills - The Key Elements Kuala
SM115 3-Mar-19 7-Mar-19 4200
Of Successful Selling Lumpur
SM191 Planning Promotional Campaigns 10-Mar-19 14-Mar-19 Dubai 3300
SM116 Advanced Selling Skills 10-Mar-19 14-Mar-19 Abu Dhabi 3300
SM108 10-Mar-19 14-Mar-19 Abu Dhabi 3300
Essentials Of Marketing & Preparing An
SM119 17-Mar-19 21-Mar-19 Abu Dhabi 3300
Effective Marketing Plan
SM154 Market Research and Analysis 17-Mar-19 21-Mar-19 Abu Dhabi 3300
SM121 Retail Excellence 17-Mar-19 21-Mar-19 Dubai 3300
SM122 FMCG Selling 24-Mar-19 28-Mar-19 Dubai 3300
SM123 Effective Sales Meeting and Negotiation Skills 24-Mar-19 28-Mar-19 Abu Dhabi 3300
SM124 Sales, Marketing & Customer Care 24-Mar-19 28-Mar-19 Muscat 3300
SM193 Product Management 7-Apr-19 11-Apr-19 Abu Dhabi 3300
Coaching Your Sales Team to Deliver Sales
SM125 7-Apr-19 11-Apr-19 Dubai 3300
Success
SM126 Leading & Motivating Sales Team 7-Apr-19 11-Apr-19 Istanbul 3300
SM127 Principles of Insurance 14-Apr-19 18-Apr-19 Dubai 3300
SM117 Effective Negotiation Skills 14-Apr-19 18-Apr-19 London 5000
SM129 Advanced Marketing and Sales Management 14-Apr-19 18-Apr-19 Dubai 3300
SM131 Communication Skills for Sales Personnel 21-Apr-19 25-Apr-19 Abu Dhabi 3300
SM132 Strategic Marketing Techniques 21-Apr-19 25-Apr-19 Al Khobar 3300
SM128 Professional Sales & Service Empowerment 21-Apr-19 25-Apr-19 Dubai 3300
SM133 Advanced Presentation & Public Speaking Skills 21-Apr-19 25-Apr-19 Abu Dhabi 3300
SM134 Professional Sales Management Skills 28-Apr-19 2-May-19 Kuwait 3300
Kuala
SM135 Basics of Effective Selling 28-Apr-19 2-May-19 4200
Lumpur
SM136 Introduction to Marketing Management 28-Apr-19 2-May-19 Abu Dhabi 3300
Selling and Marketing Strategies and Changing
SM137 28-Apr-19 2-May-19 Dubai 3300
Customer Trends
SM138 Communication in Marketing 9-Jun-19 13-Jun-19 Dubai 3300
SM140 Quantitative Measures for Selling 9-Jun-19 13-Jun-19 Dubai 3300
SM141 Strategic Social Media & Marketing 9-Jun-19 13-Jun-19 Dubai 3300
SM104 Creative Retail Selling and Visual Merchandising 9-Jun-19 13-Jun-19 Abu Dhabi 3300
SM142 Sales Skills that Deliver Results 16-Jun-19 20-Jun-19 Dubai 3300
SM143 Advanced Techniques in Marketing Services 16-Jun-19 20-Jun-19 Abu Dhabi 3300
SM102 Sales and Marketing Financials Workshop 16-Jun-19 20-Jun-19 Dubai 3300
SM144 Aligning Marketing and Sales 16-Jun-19 20-Jun-19 Muscat 3300
SM145 Developing & Delivering Winning Sales Pitches 16-Jun-19 20-Jun-19 Dubai 3300
SM106 Internet Marketing and Social Media 23-Jun-19 27-Jun-19 Abu Dhabi 3300
SM146 Managing A Successful Sales Team 23-Jun-19 27-Jun-19 Istanbul 3300
SM147 Managing Your Media (Advertising) 23-Jun-19 27-Jun-19 Dubai 3300

START FEES
DATE (USD$)
Best Practice Presentation and Pitching Skills

SM148 23-Jun-19 27-Jun-19 Abu Dhabi 3300
for Media, Creative, Designers and Agencies
Best Practice Presentation and Pitching Skills
SM148 23-Jun-19 27-Jun-19 Abu Dhabi 3300
for Media, Creative, Designers and Agencies
SM149 Delivering Marketing Communications 30-Jun-19 4-Jul-19 Dubai 3300
SM112 Retail Management 30-Jun-19 4-Jul-19 Dubai 3300
SM150 High Level Telephone Skills 30-Jun-19 4-Jul-19 Dubai 3300
SM114 Power Selling 30-Jun-19 4-Jul-19 Abu Dhabi 3300
Improving Your Sales Skills - The Key Elements
SM115 7-Jul-19 11-Jul-19 Dubai 3300
Of Successful Selling
SM151 Learning Powerful Telesales Skills 7-Jul-19 11-Jul-19 Abu Dhabi 3300
Market Segmentation and Customer
SM152 7-Jul-19 11-Jul-19 Al Khobar 3300
Relationship Management
SM139 Sales for Non-Sales People 7-Jul-19 11-Jul-19 London 5000
SM124 Sales, Marketing & Customer Care 14-Jul-19 18-Jul-19 Dubai 3300
SM154 Market Research and Analysis 14-Jul-19 18-Jul-19 Dubai 3300
Strategic Sales Planning and Territory Kuala
SM155 14-Jul-19 18-Jul-19 4200
Management Lumpur
SM211 Effective Presentation Skills 14-Jul-19 18-Jul-19 Kuwait 3300
SM156 Marketing for Better Results 21-Jul-19 25-Jul-19 Abu Dhabi 3300
SM120 Creating an Advertising Campaign 21-Jul-19 25-Jul-19 Dubai 3300
Value-Based Selling: Overcoming Price
SM157 21-Jul-19 25-Jul-19 Dubai 3300
Objections
SM126 Leading & Motivating Sales Team 21-Jul-19 25-Jul-19 Dubai 3000
Ways and Methods of Sales Forecasting and
SM159 28-Jul-19 1-Aug-19 Abu Dhabi 3300
Preparing Marketing Plans
SM133 Advanced Presentation & Public Speaking Skills 28-Jul-19 1-Aug-19 Dubai 3300
Optimal Use of Media in the Activation of Sales
SM160 28-Jul-19 1-Aug-19 Dubai 3300
and Marketing Plans
SM161 Marketing Your Business 28-Jul-19 1-Aug-19 Dubai 3300
SM122 FMCG Selling 4-Aug-19 8-Aug-19 Dubai 3300
Methods of Assessing Performance and
SM162 4-Aug-19 8-Aug-19 Dubai 3300
Measuring Efficiency of Sales Team
SM116 Advanced Selling Skills 4-Aug-19 8-Aug-19 Abu Dhabi 3300
SM132 Strategic Marketing Techniques 18-Aug-19 22-Aug-19 Dubai 3300
Analysis of Customers and Their Purchasing
SM165 18-Aug-19 22-Aug-19 Dubai 3300
Behaviour
SM168 Building and Marketing Trademark 18-Aug-19 22-Aug-19 Abu Dhabi 3300
SM169 Building Marketing and Sales Skills 25-Aug-19 29-Aug-19 Dubai 3300
SM170 Building Relationships for Success in Sales 25-Aug-19 29-Aug-19 Dubai 3300
SM171 Coping with Marketing Crisis 25-Aug-19 29-Aug-19 Abu Dhabi 3300
SM172 Dealing with Problems in Marketing 25-Aug-19 29-Aug-19 Al Khobar 3300
SM134 Professional Sales Management Skills 8-Sep-19 12-Sep-19 Dubai 3300
SM135 Basics of Effective Selling 8-Sep-19 12-Sep-19 Abu Dhabi 3300
SM173 Developing the Skills of Sales Representative 8-Sep-19 12-Sep-19 Abu Dhabi 3300
Kuala
SM175 Dynamic Sales Presentations 22-Sep-19 26-Sep-19 4200
Lumpur
SM176 Effective Marketing Communication Strategies 22-Sep-19 26-Sep-19 Abu Dhabi 3300
SM142 Sales Skills that Deliver Results 22-Sep-19 26-Sep-19 Abu Dhabi 3300
SM177 Effective Strategies for Pricing 29-Sep-19 3-Oct-19 Dubai 3300
SM178 Essential Selling Skills 29-Sep-19 3-Oct-19 Dubai 3300

START END FEES
DATE DATE (USD$)
How to Acquire Customers and Retain them

SM179 29-Sep-19 3-Oct-19 Abu Dhabi 3300
Forever
SM180 How to Use Media in Business Competition 29-Sep-19 3-Oct-19 Dubai 3300
SM211 Effective Presentation Skills 6-Oct-19 10-Oct-19 Abu Dhabi 3300
How to Win the Market and Beat your
SM181 6-Oct-19 10-Oct-19 Dubai 3300
Competitors
SM144 Aligning Marketing and Sales 6-Oct-19 10-Oct-19 Abu Dhabi 3300
SM154 Market Research and Analysis 6-Oct-19 10-Oct-19 Dubai 3300
SM182 International Marketing and Export 13-Oct-19 17-Oct-19 Abu Dhabi 3300
SM108 13-Oct-19 17-Oct-19 Muscat 3300
Market Segmentation and Customer
SM152 13-Oct-19 17-Oct-19 Abu Dhabi 3300
Relationship Management
SM184 Marketing and Sales Team Management 13-Oct-19 17-Oct-19 Dubai 3300
SM186 Marketing Database and Market Research 20-Oct-19 24-Oct-19 Dubai 3300
SM211 Effective Presentation Skills 20-Oct-19 24-Oct-19 Al Khobar 3300
SM187 Marketing Oriented Organisations 20-Oct-19 24-Oct-19 Abu Dhabi 3300
SM188 Modern Marketing Management using CRM 20-Oct-19 24-Oct-19 Dubai 3300
Kuala
SM128 Professional Sales & Service Empowerment 27-Oct-19 31-Oct-19 4200
Lumpur
SM189 Overcoming Objections to Nail the Sale 27-Oct-19 31-Oct-19 Dubai 3300
SM190 Planning and Developing New Products 27-Oct-19 31-Oct-19 Abu Dhabi 3300
SM120 Creating an Advertising Campaign 27-Oct-19 31-Oct-19 Dubai 3300
SM191 Planning Promotional Campaign 27-Oct-19 31-Oct-19 Al Khobar 3300
Strategic Sales Planning and Territory
SM155 3-Nov-19 7-Nov-19 Abu Dhabi 3300
Management
SM154 Market Research and Analysis 3-Nov-19 7-Nov-19 Dubai 3300
SM192 Principles of Marketing 3-Nov-19 7-Nov-19 Abu Dhabi 3300
SM193 Product Management 3-Nov-19 7-Nov-19 Kuwait 3300
SM195 Sales Fundamentals 17-Nov-19 21-Nov-19 Abu Dhabi 3300
SM212 Professional Sales and Service Empowerment 17-Nov-19 21-Nov-19 Abu Dhabi 3300
SM197 Science and Art of Marketing 17-Nov-19 21-Nov-19 Dubai 3300
SM198 Selecting and Developing Salesforce 17-Nov-19 21-Nov-19 Abu Dhabi 3300
SM133 Advanced Presentation & Public Speaking Skills 24-Nov-19 28-Nov-19 Dubai 3300
SM199 Selling Smarter 24-Nov-19 28-Nov-19 Istanbul 3300
Methods of Assessing Performance and
SM162 24-Nov-19 28-Nov-19 Dubai 3300
Measuring Efficiency of Sales Team
Skills for Conference and Exhibition
SM200 24-Nov-19 28-Nov-19 Abu Dhabi 3300
Organisation
SM201 Strategies for Organisational Image 8-Dec-19 12-Dec-19 Abu Dhabi 3300
Kuala
SM202 Strategies to Increase Your Sales 8-Dec-19 12-Dec-19 4200
Lumpur
SM116 Advanced Selling Skills 8-Dec-19 12-Dec-19 Dubai 3300
SM203 Successful Telesales 8-Dec-19 12-Dec-19 Abu Dhabi 3300
SM204 Tactical Marketing 15-Dec-19 19-Dec-19 Dubai 3300
SM205 Techniques for Sales Forecasting 15-Dec-19 19-Dec-19 Abu Dhabi 3300
SM192 Principles of Marketing 15-Dec-19 19-Dec-19 London 5000
SM208 Using the Telephone as a Sales Tool 22-Dec-19 26-Dec-19 Dubai 3300
SM209 Developing Marketing Strategies 22-Dec-19 26-Dec-19 Abu Dhabi 3300
Kuala
SM210 New Market Strategies 22-Dec-19 26-Dec-19 4200
Lumpur

FN FINANCE AND ACCOUNTING
START END FEES
REF COURSE TITLE LOCATION
DATE DATE (USD$)
Project Cost Estimating Skills: Planning for

FN100 6-Jan-19 10-Jan-19 Dubai 3300
Performance Excellence - II
Project Cost Estimating, Budgeting and Value
FN101 6-Jan-19 10-Jan-19 Dubai 3300
Engineering Skills
Strategic Planning, Management Control &
FN102 6-Jan-19 10-Jan-19 Dubai 3300
Effective Budgeting
Spreadsheet Skills for Planning, Forecasting &
FN103 13-Jan-19 17-Jan-19 Abu Dhabi 3300
Budgeting
FN104 Fast Closing Month-end & Year-end Accounts 13-Jan-19 17-Jan-19 Muscat 3300
Feasibility Studies: Preparation, Analysis and
FN110 13-Jan-19 17-Jan-19 London 5000
Evaluation
FN105 Mini MBA: Accounting & Finance 20-Jan-19 24-Jan-19 Abu Dhabi 3300
Developing, Improving and Monitoring the
FN106 20-Jan-19 24-Jan-19 Istanbul 3300
Internal Audit Function
Integrating Budgeting, Forecasting and Business
FN107 20-Jan-19 24-Jan-19 Dubai 3300
Planning
FN225 UAE VAT Law 20-Jan-19 24-Jan-19 Dubai 3300
Project Planning, Scheduling and Cost
FN108 27-Jan-19 31-Jan-19 Abu Dhabi 3300
Estimating Skills
The Complete Course in Efficient Finance and
FN109 27-Jan-19 31-Jan-19 Dubai 3300
Accounting Operations
FN111 Total Finance for the Non-Financial Manager 27-Jan-19 31-Jan-19 Abu Dhabi 3300
FN112 Budgeting & Cost Control 27-Jan-19 31-Jan-19 Al Khobar 3300
Financial Analysis & Measuring Business
FN113 3-Feb-19 7-Feb-19 Abu Dhabi 3300
Performance
FN114 Finance for Non-Finance Professionals 3-Feb-19 7-Feb-19 Kuwait 3300
Kuala
FN115 Professional Skills for Finance and Accounting 3-Feb-19 7-Feb-19 4200
Lumpur
Next Generation Excel: Advanced Business and
Financial Reporting Using Excel 2007
FN117 Professional Accounting Certificate 3-Feb-19 7-Feb-19 Dubai 3300
FN186 Financial Risk Management 3-Feb-19 7-Feb-19 Dubai 3300
Efficient Finance and Accounting Operations:
FN118 10-Feb-19 14-Feb-19 Dubai 3300
2013 Best Practices and Updates
FN119 Accounting and Comparison of IFRS and GAAP 10-Feb-19 14-Feb-19 Abu Dhabi 3300
Accounting for Investments and Financial
FN120 10-Feb-19 14-Feb-19 Dubai 3300
Instruments Workshop
Accounts Receivable and Credit Policies
FN121 10-Feb-19 14-Feb-19 Dubai 3300
Management
FN122 Effective Budgeting and Cost Control 10-Feb-19 14-Feb-19 Dubai 3300
FN308 Project Budgeting and Cost Management 17-Feb-19 21-Feb-19 Dubai 3300

START END FEES
DATE DATE (USD$)
FN123 Certified Accounts Assistant 17-Feb-19 21-Feb-19 Abu Dhabi 3300

FN125 Advanced Budgeting Workshop 17-Feb-19 21-Feb-19 Dubai 3300
FN126 Financial Management Certificate 17-Feb-19 21-Feb-19 Istanbul 3300
Certified Fixed Assets Accounting &
FN127 17-Feb-19 21-Feb-19 Dubai 3300
Management
Excel 2010 for Accountants and Business
Professionals
FN235 Mechanics and Accounting for Value Added Tax 24-Feb-19 28-Feb-19 Dubai 3300
International Financial Reporting Standards
FN129 24-Feb-19 28-Feb-19 Dubai 3300
(IFRS) and 2016 Updates
FN130 Financial Analysis Workshop 24-Feb-19 28-Feb-19 Dubai 3300
Consolidation, Business Combinations and
Investment Accounting
Accounting Policies and Procedures: Designing,
FN132 24-Feb-19 28-Feb-19 Al Khobar 3300
Implementing & Controlling
FN133 Certificate in Cost Control & Management 24-Feb-19 28-Feb-19 Abu Dhabi 3300
FN134 Financial Accounting and Reporting 3-Mar-19 7-Mar-19 Kuwait 3300
Fundamentals of Accounting for Administrative Kuala
FN135 3-Mar-19 7-Mar-19 4200
and Support Staff Lumpur
Cash Flow Statement Workshop: Preparation
FN136 3-Mar-19 7-Mar-19 Abu Dhabi 3300
and Analysis
Accounts Payable: From Accounting to
FN137 3-Mar-19 7-Mar-19 Dubai 3300
Management
Advanced Approach on Traditional Tools in
FN138 3-Mar-19 7-Mar-19 Dubai 3300
Budgeting
Advanced Budgeting & Forecasting Techniques
using EXCEL®
FN140 Capital Budgeting Analysis 10-Mar-19 14-Mar-19 Dubai 3300
Oil & Gas Accounting & Performance
FN141 10-Mar-19 14-Mar-19 Dubai 3300
Measurement
FN142 Managing and Organizing Accounts Payable 10-Mar-19 14-Mar-19 Dubai 3300
FN143 Account Strategy for Major Sales 10-Mar-19 14-Mar-19 Abu Dhabi 3300
Project Cost Estimating, Budgeting and Value
FN101 17-Mar-19 21-Mar-19 Dubai 3300
Engineering Skills
FN144 Managing Cash Flow 17-Mar-19 21-Mar-19 Muscat 3300
Financial Risk Management & Corporate
FN145 17-Mar-19 21-Mar-19 Dubai 3300
Governance
FN146 The Complete Course on Payroll Management 17-Mar-19 21-Mar-19 Istanbul 3300
International Financial Reporting Standars
FN147 17-Mar-19 21-Mar-19 Dubai 3300
(IFRS)

START END FEES

DATE DATE (USD$)
Internal Audit: Incorporating Corporate

Governance & Financial Risk Management
Financial Analysis, Modelling and Forecasting
FN149 24-Mar-19 28-Mar-19 Dubai 3300
(Using Excel)
FN150 Budgeting, Planning & Management Reporting 24-Mar-19 28-Mar-19 Dubai 3300
Corporate Financial Planning, Budgeting &
Costing Control Workshop
Essential Sales and Communication Skills for
FN152 24-Mar-19 28-Mar-19 Al Khobar 3300
Private Bankers and Wealth Managers
FN153 Managing and Organizing Accounts Receivable 24-Mar-19 28-Mar-19 Abu Dhabi 3300
FN154 Financial Planning and Forecasting 24-Mar-19 28-Mar-19 Kuwait 3300
Budgeting & Cost Control: Principles and Kuala
FN155 24-Mar-19 28-Mar-19 4200
Practices Lumpur
Project Cost Estimating Skills: Planning for Kuala
FN100 7-Apr-19 11-Apr-19 4200
Performance Excellence - II Lumpur
FN156 Banking Managing Risk in Asset Management 7-Apr-19 11-Apr-19 Abu Dhabi 3300
Accounting and Finance for the Oil and Gas
FN157 7-Apr-19 11-Apr-19 Dubai 3300
Industry
Budgeting, Forecasting and the Planning
FN158 7-Apr-19 11-Apr-19 Dubai 3300
Process
Review of Financial Accounting & Detecting
FN159 7-Apr-19 11-Apr-19 Abu Dhabi 3300
Fraud
FN160 Advanced Budgeting and Forecasting 7-Apr-19 11-Apr-19 Dubai 3300
FN161 Accounts Payable Benchmark and Best Practices 14-Apr-19 18-Apr-19 Dubai 3300
FN162 The Effective Accounts Assistant 14-Apr-19 18-Apr-19 Dubai 3300
FN163 Financial Planning, Control and Budgeting 14-Apr-19 18-Apr-19 Abu Dhabi 3300
New Strategies and Best Practices in Internal
FN164 14-Apr-19 18-Apr-19 Muscat 3300
Auditing
Competencies for Effective Finance and
FN165 14-Apr-19 18-Apr-19 Dubai 3300
Budgeting Management
FN114 Finance for Non-Finance Professionals 21-Apr-19 25-Apr-19 Abu Dhabi 3300
FN166 Advanced Financial Analysis 21-Apr-19 25-Apr-19 Dubai 3300
Advanced Cost Management for the Competitive
FN167 21-Apr-19 25-Apr-19 Dubai 3300
Business Environment
Bank Valuation: A Valuation course for Banking
FN168 21-Apr-19 25-Apr-19 Abu Dhabi 3300
Experts
FN169 Evaluating Financial Performance 21-Apr-19 25-Apr-19 Dubai 3300
The Preparation and Design of Financial
FN170 21-Apr-19 25-Apr-19 Dubai 3300
Reporting Systems
FN186 Financial Risk Management 21-Apr-19 25-Apr-19 Dubai 3300
FN171 Financial Decision Making 28-Apr-19 2-May-19 Abu Dhabi 3300

START END FEES
DATE DATE (USD$)
FN156 Banking Managing Risk in Asset Management 28-Apr-19 2-May-19 London 5000
FN172 Advanced Strategies for Controllers 28-Apr-19 2-May-19 Al Khobar 3300
FN252 Advanced Enterprise Risk Management 28-Apr-19 2-May-19 Dubai 3300
The Effective Financial Controller: Managing
FN173 Financial Functions & Improvement 28-Apr-19 2-May-19 Abu Dhabi 3300
Opportunities
FN225 UAE VAT Law 28-Apr-19 2-May-19 Dubai 3300
FN174 International Accounting Standards 9-Jun-19 13-Jun-19 Kuwait 3300
Mastering Business & Financial Modeling using Kuala
FN175 9-Jun-19 13-Jun-19 4200
Excel Lumpur
FN176 Cash Flow Planning and Forecasting 9-Jun-19 13-Jun-19 Abu Dhabi 3300
FN177 Financial Analysis and Financial Reporting Skills 9-Jun-19 13-Jun-19 Dubai 3300
FN178 Strategic Management Accounting 9-Jun-19 13-Jun-19 Dubai 3300
FN179 Advanced Oil and Gas Accounting 9-Jun-19 13-Jun-19 Abu Dhabi 3300
FN180 Advanced Auditing for In-Charge Auditors 16-Jun-19 20-Jun-19 Dubai 3300
Advanced Financial Analysis for Financial
FN182 16-Jun-19 20-Jun-19 Dubai 3300
Managers
FN183 Advanced Planning, Forecasting and Budgeting 16-Jun-19 20-Jun-19 Abu Dhabi 3300
FN184 E & P Cost Effective Budgeting 16-Jun-19 20-Jun-19 Muscat 3300
FN185 Corporate Fraud Control and Investigations 16-Jun-19 20-Jun-19 Dubai 3300
FN186 Financial Risk Management 16-Jun-19 20-Jun-19 Istanbul 3300
FN187 The Finance and Budgeting MBA 23-Jun-19 27-Jun-19 Dubai 3300
FN188 Cost Analysis to Support Strategic Decisions 23-Jun-19 27-Jun-19 Abu Dhabi 3300
Financial Analysis using Excel® - Essential
FN189 23-Jun-19 27-Jun-19 Dubai 3300
Financial Skills for Dynamic Leadership
FN190 Retail Credit Scoring In Banking 23-Jun-19 27-Jun-19 Dubai 3300
FN192 Islamic Banking Instruments 23-Jun-19 27-Jun-19 Al Khobar 3300
FN193 Financial Analysis: Evaluation and Budgeting 23-Jun-19 27-Jun-19 Abu Dhabi 3300
Kuala
FN195 Credit Risk Models 30-Jun-19 4-Jul-19 4200
Lumpur
FN196 Fundamentals of Cost Estimating 30-Jun-19 4-Jul-19 Abu Dhabi 3300
The Fundamentals and Advanced Issues in Oil
FN197 30-Jun-19 4-Jul-19 Dubai 3300
and Gas Accounting
Mini MBA: Finance, Risk Management and
FN198 30-Jun-19 4-Jul-19 Dubai 3300
Corporate Governance
FN199 Fundamentals of Corporate Credit 30-Jun-19 4-Jul-19 Abu Dhabi 3300
FN200 Budgeting, Forecasting, Planning and Cash Flow 30-Jun-19 4-Jul-19 Istanbul 3300

START END FEES
DATE DATE (USD$)
FN201 Corporate Banking Strategy 7-Jul-19 11-Jul-19 Abu Dhabi 3300

FN202 Banking Risk Management 7-Jul-19 11-Jul-19 Abu Dhabi 3300
Mini MBA: Finance, Accounting and Decision Kuala
FN203 7-Jul-19 11-Jul-19 4200
Making Lumpur
FN204 Corporate Banking Masterclass 7-Jul-19 11-Jul-19 Abu Dhabi 3300
Strategic Planning, Management Control &
FN102 7-Jul-19 11-Jul-19 London 5000
Effective Budgeting
FN205 Business Financial & Accounting Skills 14-Jul-19 18-Jul-19 Dubai 3300
FN206 Financial Data Analysis 14-Jul-19 18-Jul-19 Abu Dhabi 3300
FN207 Bid (Tender) Management 14-Jul-19 18-Jul-19 Abu Dhabi 3300
FN208 How to Conduct A Successful Internal Audit 14-Jul-19 18-Jul-19 Istanbul 3300
Financial Budgeting Cost Accounting and Cost
FN209 14-Jul-19 18-Jul-19 Dubai 3300
Analysis for Decision Making
FN210 Zero Budgeting 14-Jul-19 18-Jul-19 Abu Dhabi 3300
Advanced Financial Analysis, Evaluation &
FN216 21-Jul-19 25-Jul-19 Dubai 3300
Budgeting
FN212 Advanced Financial Statements Analysis 21-Jul-19 25-Jul-19 Abu Dhabi 3300
FN213 Fundamentals of Internal Auditing 21-Jul-19 25-Jul-19 Dubai 3300
FN215 Budget Preparation & Cost Control 21-Jul-19 25-Jul-19 Dubai 3300
FN166 Advanced Financial Analysis 21-Jul-19 25-Jul-19 Dubai 3300
FN186 Financial Risk Management 28-Jul-19 1-Aug-19 Dubai 3300
FN100 28-Jul-19 1-Aug-19 Dubai 3300
FN217 Fundamentals of Finance & Accounting 28-Jul-19 1-Aug-19 Abu Dhabi 3300
FN291 Writing A Financial Report 28-Jul-19 1-Aug-19 Dubai 3300
The Complete Course on Budgeting: Planning,
FN218 28-Jul-19 1-Aug-19 Muscat 3300
Forecasting, What –If Analysis & Reporting
FN146 The Complete Course on Payroll Management 28-Jul-19 1-Aug-19 Abu Dhabi 3300
FN225 UAE VAT Law 28-Jul-19 1-Aug-19 Dubai 3300
FN219 Understanding Financial Statements & Analysis 4-Aug-19 8-Aug-19 Dubai 3300
FN220 Financial Modeling and Forecasting Workshop 4-Aug-19 8-Aug-19 Istanbul 3300
FN111 Total Finance for the Non-Financial Manager 4-Aug-19 8-Aug-19 Istanbul 3300
Internal Control: Compliance, Operational and
FN221 4-Aug-19 8-Aug-19 Dubai 3300
Financial
Financial Analysis, Modelling and Forecasting
FN149 18-Aug-19 22-Aug-19 Dubai 3300
(Using Excel)
FN195 Credit Risk Models 18-Aug-19 22-Aug-19 London 5000
FN252 Advanced Enterprise Risk Management 18-Aug-19 22-Aug-19 Dubai 3300

START END FEES
DATE DATE (USD$)
Financial Awareness For The Non-Financial

FN222 18-Aug-19 22-Aug-19 Abu Dhabi 3300
Person
Financial Modeling Techniques Using Excel
FN223 18-Aug-19 22-Aug-19 Dubai 3300
Workshop
FN224 Fundamentals of Cost Accounting 18-Aug-19 22-Aug-19 Dubai 3300
FN226 Cash Flows Analysis 18-Aug-19 22-Aug-19 Al Khobar 3300
Feasibility Studies: Preparation, Analysis and
FN110 25-Aug-19 29-Aug-19 Dubai 3300
Evaluation
IPSAS - International Public Sector Accounting
FN227 25-Aug-19 29-Aug-19 Abu Dhabi 3300
Standards
Understanding Finance to Influence Strategic
FN228 25-Aug-19 29-Aug-19 Kuwait 3300
Decisions
Kuala
FN229 Financial Analysis, Evaluation & Budgeting 25-Aug-19 29-Aug-19 4200
Lumpur
FN230 Effective Budgeting & Operational Cost Control 8-Sep-19 12-Sep-19 Abu Dhabi 3300
FN231 Business and Financial Modelling Using Excel 8-Sep-19 12-Sep-19 Dubai 3300
FN308 Project Budgeting and Cost Management 8-Sep-19 12-Sep-19 Abu Dhabi 3300
Understanding and Analyzing Financial
FN233 8-Sep-19 12-Sep-19 Abu Dhabi 3300
Statements and Reports
Cost Management: Fundamentals and
FN234 8-Sep-19 12-Sep-19 Dubai 3300
Techniques
FN236 Cost Analysis and Performance Measurement 8-Sep-19 12-Sep-19 Dubai 3300
FN124 Payroll: Preparation, Analysis & Management 22-Sep-19 26-Sep-19 Dubai 3300
FN126 Financial Management Certificate 22-Sep-19 26-Sep-19 Dubai 3300
The Essentials of Budgeting: From Creation
FN238 22-Sep-19 26-Sep-19 Muscat 3300
through Application
Governmental Accounting, Financial Reporting
FN239 22-Sep-19 26-Sep-19 Dubai 3300
and Budgeting
FN240 Financial Controller Workshop 22-Sep-19 26-Sep-19 Istanbul 3300
FN114 Finance for Non-Finance Professionals 22-Sep-19 26-Sep-19 Abu Dhabi 3300
FN241 Project Finance Modeling 29-Sep-19 3-Oct-19 Dubai 3300
FN242 Best Practice in Finance & Accounting 29-Sep-19 3-Oct-19 Abu Dhabi 3300
FN243 Litigation & Dispute Resolution 29-Sep-19 3-Oct-19 Dubai 3300
Financial Planning, Asset Management &
FN244 29-Sep-19 3-Oct-19 Dubai 3300
Evaluation
Fundamentals of Finance and Accounting for
FN245 29-Sep-19 3-Oct-19 Abu Dhabi 3300
FN166 Advanced Financial Analysis 29-Sep-19 3-Oct-19 Abu Dhabi 3300
Kuala
FN247 The Effective Finance Professional 6-Oct-19 10-Oct-19 4200
Lumpur
Efficient Finance & Accounting Operations: Best
FN248 6-Oct-19 10-Oct-19 Kuwait 3300
Practices & Updates

START END FEES

DATE DATE (USD$)
International Financial Reporting Standard Kuala

FN249 6-Oct-19 10-Oct-19 4200
(IFRS) and 2009 Updates Lumpur
Auditing Fundamentals in the Federal
FN250 6-Oct-19 10-Oct-19 Abu Dhabi 3300
Environment
FN251 Financial Management and Analysis 6-Oct-19 10-Oct-19 Dubai 3300
FN112 Budgeting & Cost Control 6-Oct-19 10-Oct-19 Abu Dhabi 3300
Risk Management in Islamic Banks and IFSB
Capital Adequacy Standards
Financial Forecasting for Dynamic Business
FN254 13-Oct-19 17-Oct-19 Dubai 3300
Results
FN235 Mechanics and Accounting for Value Added Tax 13-Oct-19 17-Oct-19 Dubai 3300
Aligning Budgeting with Strategy: A Proactive
FN255 13-Oct-19 17-Oct-19 Dubai 3300
Management Development Program
Improving Productivity Through Quality & Cost
FN256 13-Oct-19 17-Oct-19 Dubai 3300
Reduction
FN257 Advanced Cost Accounting 13-Oct-19 17-Oct-19 Abu Dhabi 3300
FN258 Cash Flow & Working Capital Management 13-Oct-19 17-Oct-19 Muscat 3300
Advanced Accounting, Auditing & Treasury
FN259 13-Oct-19 17-Oct-19 Dubai 3300
Management
Petroleum Companies Cost Control Systems &
FN260 20-Oct-19 24-Oct-19 Istanbul 3300
Cost Reduction Skills
Financial Analysis, Planning & Controlling
FN261 20-Oct-19 24-Oct-19 Dubai 3300
Budgets
FN262 Project Time and Cost Management 20-Oct-19 24-Oct-19 Abu Dhabi 3300
Financial Awareness for Non-Financial
FN263 20-Oct-19 24-Oct-19 Dubai 3300
Managers
FN264 Treasury & Cash Management 20-Oct-19 24-Oct-19 Dubai 3300
FN265 Strategic Finance for Non – Finance Managers 20-Oct-19 24-Oct-19 Abu Dhabi 3300
Finance, Risk Management & Corporate
FN266 27-Oct-19 31-Oct-19 Al Khobar 3300
Governance
FN186 Financial Risk Management 27-Oct-19 31-Oct-19 Dubai 3300
FN192 Islamic Banking Instruments 27-Oct-19 31-Oct-19 Kuwait 3300
The Complete Course on Budgeting: Planning,
Forecasting, What –If Analysis & Reporting
FN272 Real Estate Finance 27-Oct-19 31-Oct-19 Dubai 3300
Development of Financial Performance and
Preparation of Financial Plans
FN309 Modern Management Reporting 3-Nov-19 7-Nov-19 Muscat 3300
Accounting, Decision Making & Financial
FN276 3-Nov-19 7-Nov-19 Dubai 3300
Communication
FN277 Accounting for Non-Accountants 3-Nov-19 7-Nov-19 Abu Dhabi 3300
Advanced Accounts, Budgets and Finance for
FN283 3-Nov-19 7-Nov-19 Istanbul 3300
Non-financial Managers

START END FEES
DATE DATE (USD$)
Budgeting, Forecasting and the Planning

FN281 3-Nov-19 7-Nov-19 Dubai 3300
Process
FN252 Advanced Enterprise Risk Management 17-Nov-19 21-Nov-19 Dubai 3300
FN282 Budget Preparation Skills 17-Nov-19 21-Nov-19 Abu Dhabi 3300
Advanced Accounts, Budgets and Finance for
FN283 17-Nov-19 21-Nov-19 Dubai 3300
Non-financial Managers
FN284 Estimating, Budgeting & Cost Control 17-Nov-19 21-Nov-19 Dubai 3300
FN285 Professional Financial Controller 17-Nov-19 21-Nov-19 Abu Dhabi 3300
FN286 Setting & Controlling Budgets 17-Nov-19 21-Nov-19 Dubai 3300
FN287 Manpower Budgeting, Planning & Control 17-Nov-19 21-Nov-19 Dubai 3300
FN288 Advanced Planning & Budgeting Techniques 24-Nov-19 28-Nov-19 Dubai 3300
FN289 Certified Financial Analyst 24-Nov-19 28-Nov-19 Abu Dhabi 3300
Preparing Financial Statements and the Annual
FN290 24-Nov-19 28-Nov-19 Muscat 3300
Report
FN291 Writing A Financial Report 24-Nov-19 28-Nov-19 Dubai 3300
FN293 Dashboards and Business Reports Using Excel 24-Nov-19 28-Nov-19 Dubai 3300
Advanced Cash Flow & Working Capital
FN294 24-Nov-19 28-Nov-19 Abu Dhabi 3300
Management
Financial Strategy: Essential Finance
FN295 8-Dec-19 12-Dec-19 Dubai 3300
Management Skills
Financial Statements and International
FN296 8-Dec-19 12-Dec-19 Dubai 3300
Reporting Standards
FN297 Strategic Finance for Senior Management 8-Dec-19 12-Dec-19 Abu Dhabi 3300
Financial Budgeting Cost Accounting and Cost
FN209 8-Dec-19 12-Dec-19 Al Khobar 3300
Analysis for Decision Making
Corporate Financial Planning Budgeting &
FN299 8-Dec-19 12-Dec-19 Abu Dhabi 3300
Control
Corporate Governance: Transparency &
FN300 15-Dec-19 19-Dec-19 Kuwait 3300
Accounting
FN235 Mechanics and Accounting for Value Added Tax 15-Dec-19 19-Dec-19 Dubai 3300
Kuala
FN301 Essentials of Corporate Finance 15-Dec-19 19-Dec-19 4200
Lumpur
Process Excellence in Financial Services:
FN302 Bringing Process Improvement to the Finance 15-Dec-19 19-Dec-19 Abu Dhabi 3300
Function
FN287 Manpower Budgeting, Planning & Control 15-Dec-19 19-Dec-19 London 5000
FN215 Budget Preparation & Cost Control 15-Dec-19 19-Dec-19 Istanbul 3300
FN304 Finance for Directors 22-Dec-19 26-Dec-19 Dubai 3300
FN305 Inventory Accounting and Costing 22-Dec-19 26-Dec-19 Abu Dhabi 3300
FN306 Budgeting, Accounting & Cost Control 22-Dec-19 26-Dec-19 Dubai 3300
Best Practice in Finance & Accounting
FN307 22-Dec-19 26-Dec-19 Dubai 3300
(Certified)
FN308 Project Budgeting and Cost Management 22-Dec-19 26-Dec-19 Dubai 3300

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2 19

ICTD TRAINING PLAN 2019 2

START END FEES

HR101 Understanding Human Performance 6-Jan-19 10-Jan-19 Dubai 3300

HR102 Managing People at Work 6-Jan-19 10-Jan-19 Dubai 3300

HR105 Leading Strategic HR Transformation 13-Jan-19 17-Jan-19 Dubai 3300

The Art of Human Resource Management: Creating &

HR104 Advanced Human Resource Management 20-Jan-19 24-Jan-19 Dubai 3300

HR110 Compensation and Benefits 20-Jan-19 24-Jan-19 Dubai 3300

Strategic Crisis Management: Planning for Unexpected

HR106 Human Resource Management (ILM) 20-Jan-19 24-Jan-19 Dubai 3300

Job Evaluation & Analysis Understanding Reward

Manpower Organization, Succession Planning & Trend

HR112 Certified Job Evaluation Professional 27-Jan-19 31-Jan-19 Al Khobar 3300

HR114 Employee Engagement and Motivation 27-Jan-19 31-Jan-19 Kuwait 3300

HR116 Auditing HR Processes 3-Feb-19 7-Feb-19 Abu Dhabi 3300

Knowledge Management: How to Create an Effective

HR120 Strategic Human Resources Management 3-Feb-19 7-Feb-19 Dubai 3300

Performance Management: Setting Objectives, and

ICTD TRAINING PLAN 2019 3

START END DATE FEES

Performance Management: Setting Objectives and

HR235 Conflict Management in Workplace 10-Feb-19 14-Feb-19 Dubai 3300

HR239 HR as a Strategic Partner 17-Feb-19 21-Feb-19 Dubai 3300

HR130 Organization and Workforce Planning 24-Feb-19 28-Feb-19 Dubai 3300

HR167 Recruitment and Selection Skills 24-Feb-19 28-Feb-19 Dubai 3300

HR134 Writing Effective Job Descriptions 24-Feb-19 28-Feb-19 Kuwait 3300

HR286 Professional Job Analyst 3-Mar-19 7-Mar-19 Abu Dhabi 3300

HR139 Internal Workplace Investigations 3-Mar-19 7-Mar-19 Abu Dhabi 3300

HR140 Managing Employee Relations 3-Mar-19 7-Mar-19 Dubai 3300

Performance Management: Skill Building, Coaching,

HR142 Productivity and Work Quality 3-Mar-19 7-Mar-19 Dubai 3300

HR Metrics & Analytics: Driving Strategic &

ICTD TRAINING PLAN 2019 4

Latest Techniques for Interviewing, Testing & Effective

HR146 Essentials of Human Resources Management 10-Mar-19 14-Mar-19 Dubai 3300

HR148 Competency Based HR Management 17-Mar-19 21-Mar-19 Dubai 3300

HR149 Created HR Professional 17-Mar-19 21-Mar-19 Dubai 3300

HR152 Recruitment Management from A to Z 17-Mar-19 21-Mar-19 Abu Dhabi 3300

HR148 Competency Based HR Management 24-Mar-19 28-Mar-19 Dubai 3300

Latest Techniques for Interviewing, Testing & Effective

Manpower Organization, Succession Planning & Trend

HR262 Certificate in HR Skills I & II 24-Mar-19 28-Mar-19 Dubai 3300

HR146 Essentials of Human Resources Management 24-Mar-19 28-Mar-19 London 5000

Training Needs Identification Analysis, Planning &

HR157 International HR & Personnel Management 7-Apr-19 11-Apr-19 Dubai 3300

TALENT MANAGEMENT: How to Attract, Retain &

Training Needs Assessment & Training Return

ICTD TRAINING PLAN 2019 5

HR166 Managing Difficult Client Relationship 21-Apr-19 25-Apr-19 Dubai 3300

Designing a Compensation & Benefit Scheme &

Job Analysis, Description, Evaluation Skills &

Measuring the Effectiveness of Human Resources

HR102 Managing People at Work 28-Apr-19 2-May-19 Dubai 3300

HR181 HR Policies and Procedures 16-Jun-19 20-Jun-19 Dubai 3300

The Training Coordinator's Workshop: Excellence in

Leading and Managing through Strategic Planning &

HR114 Employee Engagement and Motivation 23-Jun-19 27-Jun-19 Dubai 3300