SYSTEM

MAINTAINANCE

Presented BY ~
Subhash Kumar
Roll No- 130121089
 Introduction

System operation is the ongoing function in which the system

operates until it’s replaced with a new system.

 System maintenance involves servicing, maintaining and improving

functional information system through its lifetime. System operation
and support occur in parallel.
 TERMINOLOGY:
NO. WORD DEFINITION
1
Configuration Management Assuring for authorized changes made to a system.
2
Corrective Maintenance Changes made to system to repair flaws in its design, coding or
implementation.
3
Perfective Maintenance Changes made to a system to add new features/improve performance
4
Preventive Maintenance Changes made to a system to avoid possible future problems
5
System Maintenance Changes made to a system to fix its functionality.
6
System Support Technical support for users, omission of new requirements needed to a system.
System maintenance consists of following sections:

Types of maintenance
Conducting and managing maintenance
 Types Of Maintenance
There are several types of maintenance available for the information system.
Maintenance is a changes made to an information system to fix or enhance its
functionality (Hoffer et. al., 2005).
There are four types of maintenance:

 Corrective Maintenance
 Adaptive Maintenance
 Perfective Maintenance
 Preventive Maintenance
 Corrective Maintenance
Corrective maintenance refers to changes made to repairs the defects in the design,
coding or implementation of the system. It diagnoses and corrects errors in an
operational system. When corrective maintenance problems occurred, it needs to be
repaired and resolve as soon as possible .
Examples incorrect report title, incorrect report total and wrong format for report
 Adaptive Maintenance
It is based on business needs and provide enhancement to a system. It’s different with
corrective maintenance, because adaptive maintenance is less urgent since business and
technical changes may occur over some period of time. The needs occurs when change in the
organization such as new products or services, new technology, or introduce of a web-based
system. It’s only a small part of an organization’s maintenance effort, it’s not urgent but it’s
add values to organizations.
 Perfective Maintenance
It improves a system efficiency, reliability or maintainability. Normally, it comes from users when
they submit a request then the support team will initiate a perfective maintenance. When users
concerns with performance, we should determine either perfective maintenance can increase the
system performance or not. Adaptive and corrective maintenance more important than perfective
maintenance. Sometimes, perfective maintenance can be considered as a part of new project.
 Preventive Maintenance
Changes are made in order to avoid future problems and reduce the system failure. To
avoid any problems, it requires analysis of areas where the problems might be occurred.
Normally, preventive maintenance is initiated by the team. It often results in increased
user satisfaction and decreased downtime. Preventive maintenance is important in
order to avoid future problems
 CONDUCTING AND MANAGING MAINTENANCE
 Cost of Maintenance
 Configuration Management
 Maintenance Team
 Managing Maintenance Request
THANKS