Professional Documents
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Resume Charlene Montanez
Resume Charlene Montanez
charlenemontanez@yahoo.com
Education
State College of Florida, Bradenton, FL —Associates of Science: Business Management
and Administration Date: Spring 2021
Communication Skills
• Advanced negotiation skills
• Ability to give constructive feedback
Leadership Skills
• Mentoring
• Setting effective goals
• Recoginzing Others
Research Skills
• Analysis of information from different sources
• Planning and scheduling
• Interviewing
Computer Skills
• Proficient with Microsoft office
• Proficient with multiple platforms to include – Audatex, Co-part, Guidewire, ARMS,
Claims workstation, Subrosource, Salesforce, Hrprod, TLO, and Accurint.
Work Experience
Douglas Knight & Associates INC, Bradenton, FL — Customer Service Manager & Client
Liaison
March 2011 - 2013
● Provided reporting to clients; identified and educated clients on issues and trends
impacting recovery efforts.
● Resolves all major customer service issues
● Created and monitored management reports relating to assigned area/office performance.
● Data entry of new claims
● Performed audits for clients as a second look for Subrogation potential that was
previously missed
● Responsible for responding to clients' questions timely and professionally.
● Processed checks received from adverse parties/payees for payment; maintains copies of
all recoveries as required by internal and external auditors.
● Eliminated the need to hire new team members by performing dual roles