Issuance of Telenor Branded devices on Free of Cost (FOC) Basis

Title TP Commercial Customers Test Policy

Type Policy Approved By: Bilal Kazmi (CMO)
Doc Number: Approval Date:
Related Docs: Effective Date:
Policy Owner: Devices Team Version Number:
Filename FOC Devices Issuance Policy Revision Date:

Objective:
 To establish appropriate approval authority matrix for FOC Device (Telenor Small Screen &
Large Screen and Partner Devices (Samsung, Huawei, Nokia etc) ) issuance for Telenor’s
internal employees
Criteria:
The policy will be applicable and process will be triggered when an employee requests for the issuance
of Telenor Branded Devices (Small Screen, Large Screen) and Partner Devices (Samsung, Huawei, Nokia
etc) ) for internal purposes only.

Guidelines:

1. Overview

This document describes the process to issue and record FOC Devices. It also maintains to keep
accountability and cost of the devices issued to respective departments.

This will also ensure that Telenor Branded Devices (Small Screen, Large Screen) and Partner Devices
(Samsung, Huawei, Nokia etc) are optimally utilized for enhancing by delegating the authority for
approvals.

Important to remember
 FOC Devices will be used for internal business purposes (“Internal Usage for Telenor Pakistan
employees only”) e.g. testing, bundling/de-bundling, packaging related issues/checks etc,

 Employees must keep the issued FOC devices in safe custody. Devices team can use the issued
FOC devices to facilitate other employee requests within the same department( if required)
 Circles will use “TP Branded Test Devices & SIMs Issuance Policy” for external test cases that
are requested by customer
Out of Scope
 This does not include devices (large screen/small screen) for beta testing
 This does not include devices (large screen/small screen) covered in employee Remuneration.

2. Policy Owner

 The policy shall reside with VP / HOD as the devices shall have revenue & adjustment
implications. The cost of issued FOC device will be charged to respective department
  ‘Respective VP / HOD will be the custodian of the policy as final approving authority

3. Description of Devices
• Large Screen: Mifi and Wingle (Standalone device and Paired Device which includes sim and
device)
• Small Screen: Telenor branded SS devices
• Partner Devices: Samsung, Huawei, Nokia etc

4. Approving Matrix

Final Approval VP Circle / HOD

(JG 5 & Above)

5. Process
This document describes the process to request, issue and record test devices.

Post VP/HoD approval

Employee will fill the below information in the form of email request to Regional POC for FOC
device issuance
Employee user

1) Device Name
Requirement

2) Device Amount
3) Purpose/reason for issuance
4) VP Circle/ HOD Approval
5) Return date

 Regional POC will check the availability of device, if available; device will be issued to
employee. If required device not available, then regional POC will forward the request to
Device channel team at device.channel@telenor.com.pk to arrange device
 A new device will be issued as per existing process via regional POC and regional POC will
maintain the log sheet (format attached)
 Regional POC will mark the sale in system as FOC by using discount reason of respective
department / VP Circle
  Employees must keep the issued FOC devices in safe custody and maintain log sheet at
their end for auditory purpose
Control

 Devices team can use the issued FOC devices to facilitate other employee requests within
Matrix
same department
 Regional POC will maintain a log sheet for auditory purpose whenever required
 In case of damage/ loss, Employee will not be eligible for any further FOC issuance and
the issued device will be blocked

Policy Number Name of Policy Effective Date Revision Date

st
FOC Device Issuance Policy 1 December, 2018

Written by Policy Expert Policy Owner CMO Approval

-Sohaib Dara (Assistant Manager Retail Ops)

-Hasaan Ahad (Manager FS Channel)
-Zeeshan Ahmed (Assistant Manager S&P B2B)
-Asma Ahsan (Device Specialist)
Asma Ahsan
Hamid Riaz (System & processes Specialist) CMO
-Usman Butt (Product Planning Executive, I&D)
-Agha Salahudin (Channel Ops, System & Process)
-Faizan Gul (RAM)
-Jawad Saleem (RAM)