INTERNATIONAL Iso STANDARD 9001 Fourth edtion 2008-17-15, Quality management systems — Requirements ‘Systémes de management de la qualifé — Exigences Reference number 1S0 9001:-2008(€) 8180 2008180 9001:2008() POF disclaimer This POF fle may contain embedaed typeface, In accordance wih Adobe's leensing poly, ths le may be prnted or viewed but shall not be eed unless the typofacs which are embedded are Icons to an tallod onthe computer paring the wang. In townlasang tis fe partes accept herln te esponsbly of not nhnghg Adobesleeraing polly. The ISO Cental Secret ‘acco no ably nis area ‘obo a adamar of Adobe Systems Iecrporated Dela of he software products ued i eeate hs POF He canbe ound inthe General If relive tothe fe the POF-creaton paral wer apn rg, Every cri neta hl ute fr a 80 rab ba. ® 1802008 Al ighsresorved. Unless otharise speed, no par of his publication may be reproduces or utile in any form oF by ary means, fectrone er mechanics, cluding photocopying ad mirc, woud parmiion wring ram eer 180 att eos below 9 IS0' momser boy inthe cousy ofthe resus: Case postale 58 + CH-1211 Geneve 20 Fax $4122 490047 small copyeanigee ore Wes vorassocry Publshod in Swtretand i 18150 2008 —Alighis servesISO 9001:2008(E) Contents Page 1 Scope. 14 General 1.2 Application: 2 Normative references. 3 Terms and definitions. 4 Quality management system: 41 General requirements. 4.2 Documentation requirements, 5 Management responsibility. 5.1 Management commitment. 5.2 Customer focus. 5.3 Quality polic 54 Planning., 55 Responsibility, author 56 Management review 6 Resource management. 6 6.1 Provision of resources... 62 Human resources 63 Infrastructure vena 64 Work environment 7 Product realization 7 Planning of product realization. 72 Customer-rlated processes. 73 Design and development... 74 Purchasing 75 Production and service provision 718 Control of monitoring and measuring equipment . 8 Measurement, analysis and improvement. BA General nnn 2.2 Monitoring and measurement 83 Control of nonconforming product 8.4 Analysis of data 85 Improvement. ‘Annex A (informative) Correspondence between ISO 9001:2008 and ISO 14001:2004.. 15 ‘Annex B (informative) Changes botweon ISO 9001:2000 and ISO 9001:2008. 20 Bibliography. 28 £180 2008 — aright served ii