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  • PLDT Davao Main Office

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    The customer is terminating their internet services with PLDT Davao due to consistently poor connection quality issues such as severe fluctuations, intermittent outages, and speeds slower than their subscribed fiber plan. Troubleshooting steps did not resolve the problems. As a major telecom provider, the customer expected better quality services but found PLDT's services to be disappointingly poor. They are moving to another internet provider due to the connection issues being the primary reason for terminating services with PLDT.

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    Sample Letter to Disconnect Services

    Original Title

    Letter Sam

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    The customer is terminating their internet services with PLDT Davao due to consistently poor connection quality issues such as severe fluctuations, intermittent outages, and speeds slower than their subscribed fiber plan. Troubleshooting steps did not resolve the problems. As a major telecom provider, the customer expected better quality services but found PLDT's services to be disappointingly poor. They are moving to another internet provider due to the connection issues being the primary reason for terminating services with PLDT.

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    © All Rights Reserved
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    65 views1 page

    PLDT Davao Main Office

    Uploaded by

    josef
    The customer is terminating their internet services with PLDT Davao due to consistently poor connection quality issues such as severe fluctuations, intermittent outages, and speeds slower than their subscribed fiber plan. Troubleshooting steps did not resolve the problems. As a major telecom provider, the customer expected better quality services but found PLDT's services to be disappointingly poor. They are moving to another internet provider due to the connection issues being the primary reason for terminating services with PLDT.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    PLDT DAVAO MAIN OFFICE

    KM 7 BANGKAL DAVAO CITY


    CUSTOMER ACCOUNTS DEPARTMENT
    OFFICER IN CHARGE

    RE: TERMINATION OF SERVICES AND DISCONNECTION OF ACCOUNT

    SIR/MADAM:

    It is with great grief that to inform you that we have decided to terminate and
    disconnect your internet services. We have always encountered severe, fluctuating,
    intermittent and ultimately mediocre internet connection. The internet speed is slower
    than our subscribed monthly plan and we never got the satisfaction of using your
    services since we upgraded to your Fiber Plan. I am more than disappointed to say that
    as a reputed telecom company, your services are repulsively poor than expected.

    You ought to take more concrete steps to ensure that flawless services are
    enjoyed by your consumers. We have resorted to all troubleshooting steps to resolve the
    connection problems but to no avail. This is the focal reason why we have decided to
    terminate your services and move to another provider.

    Sincerely,

    ____________________________

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