Script in English

Staff: Greeting to (Customer’s Name)

Client: Yes

Staff: By the way sorry for the interruption, I am (Name____________) representing TMNET’s legal and
control of credit department Selangor’s division would like to convey a message that has a grave
important to it. Do grab yourself a pen and paper to take a note.

Client: Yes. What was the issue again?

Staff: Hold on Sir, I will come back to you on that, before that let me clear of something first. Sir/Madam
did you receive any letter from our side to your house address which goes by this (Client’s
Address_______________________)

Client: Nope I did not receive any sought of letter of any kind from TMNET.

Staff: Humm, did you change your place of residence..?

Client: Yes I did for the last whole year back. Why is that a problem?

Staff: Yes but nothing big though, our system is in need of an update regarding your new place of
residence so that we could keep you in the loop on our latest and current policies updates. So would you
mind giving it to us….?

Client: Yes for sure.

Staff: Coming back to the issue in which (Mr.___________) did ask me about just now. The reason of
this call being made today by Tm net is to inform to (Mr.___________) that we are reshuffling and
resetting our legal policy on outstanding payment that had its expiring date being overdo. We are
transferring all the unresolved and unpaid account holder’s details to the legal department for further
legal actions for their non-compliances. Upon my observation, this account registered under
(Mr.___________) has a serial number of (________________) in which it is activated on (Month/Year
of activation___________) is facing a small amount of due payment upon termination on (Termination
Date___________). Failure of full payment may result in a grave lawsuit which could be a big burden to
bear with. Your outstanding bills are (Amount to pay_____________________). All lawsuits and
chargers will only be withdrawn upon full payment in the given date and time. Please take note of our
account details.

Client: Ok and the account details

Staff: It starts with the (alphabet______) and (account number______)

Client: Ok

Staff: Please do repeat the account details to prevent any errors

Client: Ok, there u go

Staff: OK (Mr._______________) do stop by at our Tm net if there is a need of further assistance

regarding payments and any other sought of help. We are happy to help. Payment can be done through
cash as well as using credits that are being deposited online. Cimbclicks and Maybank2you you would be
the best recommended mode of payment.

Client: Yes I do have Maybank2you.

Staff: A small guide in using these 2 websites. Navigate to these official websites, find the option of pay
your bills, add in your credentials in the given space and go along with the instructions described. It will
guide you through. Gentle reminder, payment must be done before 12pm today and by 10am the next
day. Reach me again once payment is done using the number I am going to give you next. Please take
note.

Client: Ok

Staff: My job here is done. Do get back to me for further inquiries using the number that I have given
you. Thank you for being patience in handling all my questions without losing your cool at any point of
time.

Client: Ok. You are welcome.