Hotel Manager Job Summary

We are seeking a customer-focused, dedicated, and responsible hotel manager to join our
growing organization. In this position, you will coordinate the day-to-day operations and
activities at your assigned hotel location. You must be approachable, detailed, and goal-
oriented with previous hospitality or management experience.

Hotel Manager Duties and Responsibilities

 Greet and register guests upon their arrival

 Respond to inquiries regarding hotel services, amenities, and policies
 Coordinate front office activities; resolve guest issues as well as problems among staff
 Interview and hire applicants for hotel staff positions; train hotel staff; observe and
evaluate staff performance
 Assign duties and schedule shifts for hotel employees
 Develop and implement policies and procedures to ensure that the hotel facility
operates smoothly
 Ensure that the facility operates efficiently within the guidelines of all policies and
procedures
 Participate in financial activities and monitor the facility’s revenue, including setting
room rates, establishing budgets, and allocating funds to departments
 Procure supplies and obtain outside services as necessary, including deliveries,
laundry, maintenance, and trash collection
 Collect payments; maintain data about all funds and expenditures
 Prepare and properly store paperwork and documentation concerning departmental
functions
 Collaborate with other managers to coordinate hotel activities
 Arrange for telephone and mail services for guests
 Provide concierge services for guests regarding dining locations and entertainment
venues
 Carry out or delegate marketing and public relations activities
 Meet with clients to book and plan special events, such as conventions, banquets,
weddings, receptions, and other functions
Hotel Manager Requirements and Qualifications

 Trained in customer service, hospitality management, sales, and marketing, or other

related experience
 Proficient in the use of Microsoft Office and point of sale (POS) software.
  Excellent interpersonal communication and customer service skills
 Ability to motivate your team as well as interact directly with the public
 Superior problem-solving skills; capable of making quick yet sound judgments and
decisions
Adapted from (Ziprecruiter 2017) (Ziprecruiter, 2017)

Bibliography
Ziprecruiter, 2017 Hotel Manager Job Description Sample Template | ZipRecruiter [online]
Available at: https://www.ziprecruiter.com/blog/hotel-manager-job-description-sample-
template/> [Accessed 09 April 2019]