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Chapter 5 Writing Business Messages Solution
Chapter 5 Writing Business Messages Solution
Writing: Communicating with Sensitivity and Tact These phrases have a softer tone:
5.16. We do not
Writing: Demonstrating the “You” Attitude These revisions reflect the reader’s viewpoint:
5.25. To ensure accurate and timely processing of your order, please use the order form on our
website. Here’s the link:
5.26. So that you can be served quickly, please bring your credit card to the store with you.
5.27. For the next week, you can receive a 25 percent discount on all our 15” LCD monitors.
5.28. Do you need a bright, capable person to handle the bookkeeping in your office? If so, please
consider me for the job. I recently earned a business degree with honors from Mira Costa College and
am eager to put my skills to work for you.
5.30. Learning how to use the machinery will help demonstrate your commitment to doing a good
job.
Writing: Emphasizing the Positive These revisions have a more positive slant:
5.35. So that your credit rating can be preserved, please remit your payment within 10 days.
5.38. Please indicate the blouse color you prefer on the enclosed order form and return it to us so
that we can get your order in the mail.
5.39. The damage to your waterbed was caused by unusual conditions that are not covered by the
guarantee. However, we will be happy to send you a replacement valve for $9.50, plus postage.
5.48. April 21
5.64. begin
5.65. end
5.66. use
Chapter 6 Completing Business Messages Solution
6.29. The old calculator isn’t good for solving hard problems.
6.30. The pay increases must be stopped before an unusually large debt mounts.
6.31. The executives all agreed that Ms. Jackson’s strange ways were cause for a required meeting
with the company’s personnel director.
6.38. if
6.39. so
6.57. Nancy has more influence over employees in the e-marketing department.
Editing for Clarity (Parallelism) Rewritten with parallel construction, the sentences might read as follows:
6.64. Mr. Hill is expected to lecture three days a week, counsel two days a week, and write for
publication in his spare time.
6.65. She not only knows accounting but also reads Latin.
6.66. Both applicants had families, were college graduates, were in their thirties, and had
considerable experience; but they lacked social connections.
Editing for Clarity (Awkward References) Here are the variations with the awkward pointers removed:
6.69. The vice president in charge of sales is responsible for the key to 34A; the production manager is
responsible for the key to 35A.
6.70. The key to 34A belongs to the vice president in charge of sales, and the key to 35A belongs to
the production manager.
Editing for Clarity (Dangling Modifiers) These versions have the modifiers in the right places:
6.74. We left Dallas on an airplane that was full of trash and ripped-up newspapers.
6.94. Students should comment on the use of typefaces, white space, headings, and other design
elements on the Bloomberg and MarketWatch websites. They may offer various suggestions for
improving readability, including larger type size, more white space, and other ideas.