Zone Wise Non Goal Complaints Non Goal + Corpo

Zone Today 1 Day 2 Days 3 Days 4-7 Days 8-15 Days >15 Days Total Zone Today
Lucknow 1 4 3 3 14 2 1 28 Lucknow 1
Allahabad 3 3 5 1 10 22 Varanasi
Kanpur 1 3 6 9 2 21 Allahabad
Varanasi 1 4 5 1 2 13 Kanpur 1
Gorakhpur 3 1 4 Gorakhpur
Grand Total 3 14 15 3 33 6 14 88 Grand Total 2

Zone Wise Corporate Complaints

Zone Today 1 Day 2 Days 3 Days 4-7 Days 8-15 Days >15 Days Total
Varanasi 4 1 8 12 20 45
Allahabad 1 1 5 8 24 39
Lucknow 2 8 4 11 2 12 39
Kanpur 3 1 3 13 4 1 25
Gorakhpur 3 2 3 8
Grand Total 5 17 8 1 37 28 60 156
Non Goal + Corporate HVS SLA Summary
1 Day 2 Days 4-7 Days8-15 Days >15 Days Total
3 1 8 1 4 18
3 4 5 5 17
6 3 7 16
1 1 4 3 10
1 1 2
7 2 22 13 17 63
 Duratio
Konnec Compla SR Log
SR Log Date SLA n of
SR No. t Ref. int Date in Month SLA Date
in ICRM Status Proble
ID Type Konnect
m
Corpora Exceed
9E+07 5E+07 4-Apr-19 4-Apr-19 Apr'19 8-Apr-19 NA
te
Corpora SLA
Exceed
9E+07 5E+07 19-Apr-19 20-Apr-19 Apr'19 23-Apr-19 NA
te
Corpora SLA
Exceed
9E+07 5E+07 19-Apr-19 20-Apr-19 Apr'19 22-Apr-19 NA
te
Corpora SLA
Exceed
9E+07 5E+07 22-Apr-19 23-Apr-19 Apr'19 26-Apr-19 NA
31- te
Corpora SLA
Exceed
9E+07 5E+07 19-Apr-19 23-Apr-19 Apr'19 23-Apr-19 NA
141814
31- te
Non SLA
Exceed
5E+07 21-Apr-19 23-Apr-19 Apr'19 25-Apr-19 NA
658567
141771 Goal
Non SLA
Exceed
3 5E+07 21-Apr-19 23-Apr-19 Apr'19 25-Apr-19 NA
066651 Goal
Corpora SLA
Exceed
9E+07
7 5E+07 23-Apr-19 24-Apr-19 Apr'19 27-Apr-19 NA
te
Corpora SLA
Exceed
9E+07 5E+07 23-Apr-19 24-Apr-19 Apr'19 27-Apr-19 NA
31- te
Corpora SLA
Exceed
9E+07 5E+07 22-Apr-19 24-Apr-19 Apr'19 25-Apr-19 NA
143434 te
Non SLA
Exceed
5E+07 23-Apr-19 24-Apr-19 Apr'19 27-Apr-19 NA
895148 Goal
Non SLA
Exceed
9E+07
1 5E+07 16-Apr-19 24-Apr-19 Apr'19 20-Apr-19 NA
Goal
Corpora SLA
Exceed
9E+07 5E+07 24-Apr-19 25-Apr-19 Apr'19 28-Apr-19 NA
31- te
Corpora SLA
Exceed
9E+07 5E+07 24-Apr-19 25-Apr-19 Apr'19 28-Apr-19 NA
144304 te
Non SLA
Exceed
5E+07 25-Apr-19 25-Apr-19 Apr'19 29-Apr-19 NA
395483
31- Goal
Corpora SLA
Exceed
9E+07
2 5E+07 25-Apr-19 25-Apr-19 Apr'19 29-Apr-19 NA
143832 te
Non SLA
Exceed
5E+07 25-Apr-19 25-Apr-19 Apr'19 28-Apr-19 NA
224430
31- Goal
Corpora SLA
Exceed
9E+07
7 5E+07 24-Apr-19 25-Apr-19 Apr'19 28-Apr-19 NA
143366 te
Non SLA
Exceed
5E+07 23-Apr-19 26-Apr-19 Apr'19 27-Apr-19 NA
750645 Goal
Corpora SLA
Exceed
9E+07
9 5E+07 25-Apr-19 26-Apr-19 Apr'19 29-Apr-19 NA
31- te
Corpora SLA
Exceed
9E+07 5E+07 25-Apr-19 26-Apr-19 Apr'19 29-Apr-19 NA
144311
31- te
Non SLA
Exceed
5E+07 25-Apr-19 27-Apr-19 Apr'19 29-Apr-19 NA
868648
144298
31- Goal
Non SLA
Exceed
6 5E+07 25-Apr-19 27-Apr-19 Apr'19 29-Apr-19 NA
874440
144233
31- Goal
Non SLA
Exceed
1 5E+07 25-Apr-19 27-Apr-19 Apr'19 29-Apr-19 NA
713326
143604
31- Goal
Corpora SLA
Exceed
1 5E+07 24-Apr-19 27-Apr-19 Apr'19 28-Apr-19 NA
728284
142492 te
Corpora SLA
Exceed
9 5E+07 22-Apr-19 27-Apr-19 Apr'19 26-Apr-19 NA
078062 te
Non SLA
Exceed
9E+07
9 5E+07 14-Mar-19 27-Apr-19 Apr'19 19-Mar-19 NA
31- Goal
Corpora SLA
Exceed
9E+07 5E+07 27-Apr-19 27-Apr-19 Apr'19 30-Apr-19 NA
144962
31- te
Corpora SLA
Exceed
5E+07 26-Apr-19 27-Apr-19 Apr'19 30-Apr-19 NA
269415
145770
31- te
Corpora SLA
Within
6 5E+07 28-Apr-19 29-Apr-19 Apr'19 2-May-19 NA
086682
145458
31- te
Non SLA
Within
6 5E+07 27-Apr-19 29-Apr-19 Apr'19 1-May-19 NA
569278
145436 Goal
Non SLA
Within
0 5E+07 27-Apr-19 29-Apr-19 Apr'19 1-May-19 NA
845720 Goal
Corpora SLA
Exceed
9E+07
3 5E+07 26-Apr-19 29-Apr-19 Apr'19 30-Apr-19 NA
te
Corpora SLA
Exceed
9E+07 5E+07 25-Apr-19 29-Apr-19 Apr'19 29-Apr-19 NA
te
Non SLA
Exceed
9E+07 5E+07 24-Apr-19 29-Apr-19 Apr'19 28-Apr-19 NA
Goal
Non SLA
Within
9E+07 5E+07 28-Apr-19 29-Apr-19 Apr'19 2-May-19 NA
Goal
Non SLA
Within
9E+07 5E+07
C4GSP3 28-Apr-19 29-Apr-19 Apr'19 2-May-19 NA
Goal
Non 12-APR-19 15-APR-19 SLA
Exceed
041221 Prepaid 29-Apr-19 Apr'19 NA
Goal 02:33 16:00 SLA
3390 5E+07 Corpora 28-Apr-19
9E+07 30-Apr-19 Apr'19 2-May-19
Within
NA
31- te
Non SLA
Exceed
9E+07 5E+07 10-Apr-19 30-Apr-19 Apr'19 14-Apr-19 NA
146562 Goal
Non SLA
Within
5E+07 30-Apr-19 30-Apr-19 Apr'19 4-May-19 NA
588180 Goal SLA
4
 31-
146439 Non Within
5E+07 30-Apr-19 30-Apr-19 Apr'19 3-May-19 NA
531611
31- Goal
Corpora SLA
Within
9E+07
2 5E+07 30-Apr-19 1-May-19 May'19 4-May-19 NA
146471 te
Non SLA
Within
5E+07 30-Apr-19 1-May-19 May'19 3-May-19 NA
832010 Goal SLA
4
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Number Billing (DFF) (LAT) (LONG) LAT/Lo
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26.4316
UENKN Kanpur CidNALi
NA KNP37 Y ### ### 26.8557
46,80.3
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NA NA N NA Kanpur ### 08118
### 26.4687
35,80.9
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25.4505
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26.4587
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NA KNP280 N ### ### 26.4381
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NA KNP448 N ### ### 3866
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26.4325
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NA KNP264 Y ### ### 25.3935
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NA JHA27 Y Jhansi ### 76318
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24,78.5
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26.4647
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07,78.5
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NA KNP08 Y 26.423 ### 89648
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