The security breach: what happened?

As has been widely reported, NiceHash’s security system was breached in a

sophisticated attack in the early morning of 6 December. Our payment system was
compromised and the entire contents of the NiceHash bitcoin wallet were stolen –
around 4,700 BTC. Our investigation to determine the nature of the attack and its
impact is ongoing, with the support of police investigators and a cyber forensic team,
and while we want to be as open and transparent as we can, for obvious reasons we
can’t provide all the details of the breach. We are very sorry for any inconvenience
that the hack may have caused and have committed every resource in response to
the issue since we became aware we had been victims of the security breach.
Our investigation to determine the nature of the attack and its impact is ongoing,
with the support of police investigators and a cyber forensic team, and while we
want to be as open and transparent as we can, for obvious reasons we can’t provide
all the details of the breach.
We are very sorry for any inconvenience that the hack may have caused and have
committed every resource in response to the issue since we became aware we had
been victims of the security breach.

How are you going to prevent such events in the future?

We have taken a number of specific measures to make the system safer. We have
redesigned our payment system and thoroughly revised and upgraded security
procedures from the ground up. The redesigned payment system is now handled with
extra security measures - dual channel approach with manual creation and manual
confirmation of every transaction that leaves our system. Withdrawals are manually
confirmed once per day at 12:00 AM CET

Why is my current balance 0?

Following the security breach, all funds held in the NiceHash bitcoin wallet were
stolen. On our new dashboard we have sought to show both the old balance, and the
current balance.

How will you restore my old balance?

Now that the site is back online, you are free to lease, mine and make money once
more. Our community is very important to us and given the loyalty of our users, we
want to make sure that everyone is fully reimbursed after what happened. This has
been under discussion since the day of the hack. We have now been able to reserve
the funds required to restore balances from a group of international investors in our
business. The exact date of reimbursement for old balances will be announced by
January 31, 2018. We need this interim period to ensure all legal paperwork is
processed correctly, so please be patient while we do this. Please also note that
balances lower than 0.0001 BTC will be written off; apologies for any inconvenience.
We have considered a number of ways to help our community to cover the stolen
funds and we feel that this is the most appropriate way to ensure that everyone is
back in business as soon as possible.
What happened to balances that were deposited after the breach?
All funds that were deposited after the breach should be safe. Those funds will be
automatically sent back to your address.

Where can I get additional help or ask more questions?

Please submit a support ticket or send us an email to support@nicehash.com. Please
do keep in mind that we are facing and increased volume of requests at this time,
for obvious reasons, and it will take us longer than usual to respond. We are
committed to answering all of your questions, so please be patient.