A

PROJECT REPORT ON
ADMINISTRATION AND FACILITY PROCESS (STATUTORY BENEFITS) ON
MONDELEZ INDIA FOODS PRIVATE LIMITED
(FORMERLY CADBURY INDIA PVT. LTD.)

SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE

REQUIREMENT OF PAPER MB-318 FOR THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION (MBA)

(SESSION 2017 – 2019)

UNDER THE SUPERVISION: SUBMITTED BY:

MS. NEERU GUPTA PRATIBHA
Asst. Prof., SHOOL OF MANAGEMENT, MAU17PBA012
Maharaja Agrasen University, Baddi.

SUBMITTED TO:

MAHARAJA AGRASEN SCHOOL OF MANAGEMENT

MAHARAJA AGRASEN UNIVERSITY, KALUJHANDA, BADDI,

HIMACHAL PARDESH

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 DECLARATION

I hereby declare that the dissertation titled “Administration And Facility Process
(Statutory Benefits) On Mondelez India Foods Private Limited” submitted for the
Degree of Master of Business Administration is my original work and the
dissertation has not formed for the basis for the award of any degree, diploma,
associate ship, fellowship or similar other titles. It has not been submitted to any
other University or Institution for the award of and degree or diploma.

Date: Name: Pratibha

Place: MAU17PBA012

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CERTIFICATE

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 EXECUTIVE SUMMARY

The study on Administration and facilities (Statutory Benefits) is more relevant in today’s
business scenario and in Mondelez (Cadbury) Baddi. Welfare facilities include statutory and
non-statutory facilities i.e. health facility, good work place, working environment, good food and
so on which help in motivation of the staff to achieve objectives. This situation had led to a stage
where organizations are more worried about survival; this led welfare to take a back seat. The
employees themselves are looking for the bare minimum and not making any demands for
welfare. In such a situation, a study on provided facility measures and their effectiveness goes a
long way in determining how relevant these concepts are in the changed scenario. Therefore a
study is required. Welfare facilities provided at the Company, welfare facilities like medical,
canteen, working environment, safety measures etc., are provided by the company. And most of
the employees are satisfied with the welfare facilities adopted by the company towards the
employee’s welfare. It has been so neglected in the implementation part that there are very few
takers for welfare because of which the basic objective of having welfare measures being
implemented is lost. This study was therefore aimed at telling the management areas where they
need to tighten up to make welfare really meaningful in the organization.

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 ACKNOWLEDGEMENT

I would like to heartily thanks and express my sincere gratitude to all the people
who have helped me directly or indirectly in making this project a reality. I am
highly indebted to Mr. Jatinder Sharma (Senior Executive HR) for his guidance
and providing necessary information regarding the project and also for his support
in completing the project.
I sincerely thank Ms. Neeru Gupta, my project guide for his guidance in making
this project. I would also like to state my gratefulness to Ms. Pavitra Dhamija,
Associate Professor, for providing us the immense knowledge to execute this
project.
I would also like to thank the other faculty members of our department who have
helped the project see the day light. I am extremely thankful to all the staff,
employees who spared time to participate in the survey.

PRTIBHA
MAU17PBA012

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 CONTENTS

CHAPTER No. T I T L E N A M E PAGE NO.

D e c l a r a t i o n
C e r t i f i c a t e
A c k n o w l e d g e m e n t
E x e c u t i v e S u m m a r y 1 - 5
L i s t o f T a b l e s 6
L i s t o f F i g u r e s 7
1 I n t r o d u c t i o n 9
1 . 1 E m p l o y e e R e t e n t i o n 9
1 . 2 T A R A T E C 1 8
1 . 3 K D D L L t d . 1 9
1 . 4 E I G E N E n g i n e e r i n g 2 5
2 R e v i e w o f L i t e r a t u r e 2 8
3 R e s e a r c h M e t h o d o l o g y 3 4
3 . 1 S e l e c t i o n o f T o p i c 3 4
3 . 2 O b j e c t i v e s o f S t u d y 3 4
3 . 3 N a t u r e o f S t u d y 3 4
3.4 Sample Procedure and Design 3 4
3.5 Methods of Data Collection 3 5
3.6 Analysis and Interpretation of Dat a 3 5
3 . 7 S c o p e o f t h e S t u d y 3 5
3 . 8 S a m p l i n g M e t h o d 3 6
3.9 Significance of the study 3 6
3.10 Limitations of the Study 3 6
4 L a t e s t D e v e l o p m e n t s 3 7
5 Analysis and Interpretatio n 3 8
6 F i n d i n g s a n d C o n c l u s i o n 56 - 57
7 Suggestions and Recommendations 5 8
8 A n n e x u r e ( s ) 5 9
S a m p l e Q u e s t i o n n a i r e 59 – 61
R e f e r 6 e n c e s 6 2
CHAPTER NO. TITLE NAME PAGE NO.
Declaration
Certificate
Acknowledgement
Executive Summary
List of Tables
List of Figures
Introduction
1.1 Introduction of Company
1.2 Cadbury

LIST OF TABLES

S.NO. TITLE PAGE NO.

1 Table No. - 1 14
2 Table No. - 2 23
3 Table No. – 3 24
4 Table No. - 4 24-25
5 Table No. - 5 26
6 Table No. - 6 26
7 Table No. – 7 27-28
8 Table No. - 8 31
9 Table No. – 9 32
10 Table No. – 10 33
11 Table No. - 11 33
12 Table No. – 12 34
13 Table No. – 13 35
14 Table No. – 14 36
15 Table No. – 15 36
16 Table No. – 16 37
17 Table No. - 17 37

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 LIST OF FIGURES

Sr. No. T I T L E PAGE NO.

1 Factors affecting employee retention 1 6
2 T A R A T E C 1 7
3 K D D L L t d . 1 8
4 K D D L P r o d u c t s 1 9
5 K D D L S u b s i d i a r i e s 2 2
6 E l e c t r i c a l & E l e c t r o n i c s 2 4
7 A e r o s p a c e & D e f e n c e 2 4
8 A u t o m o t i v e & A n c i l l a r y 2 5
9 C o n s u m e r D u r a b l e s 2 5
s10 I n d u s t r i a l E n g e e n e r i n g 2 6

1. INTRODUCTION
Indian confectionery market mirrors its global counterpart with a well-entrenched presence of
multinational companies, wide portfolio of brands, frequent product launches, intense marketing
and advertisement campaigns. Consumption of confectionery products is not restricted to
children anymore. Adults have opened up to consumption of confectionery in a big way. Several
companies are launching confectionery products targeting adults.
The confectionary market in India has a well-entrenched presence of multinational players
such as Mondelez (formerly Cadbury India), Nestle, Perfetti Van Melle, Mars India and
Lotte as well as large domestic players such as Amul, Parle, ITC, Ravalgon and Candico.
Multinational companies such as Ferrerro, Hersheys and Lindt have a strong presence in the
premium chocolate market. In the chocolate confectionery segment, Cadbury holds a market
share of around 65-70%, followed by Nestle at around 20%.

1.1 Introduction of Company:

Mondelez International is an American multinational confectionery, food, and Beverage

Company based in Illinois which employs about 107,000 people around the world. It consists of
the global snack and food brands of the former Kraft Foods after the October 2012.

The Mondelez name, adopted in 2012, was suggested by Kraft Foods employees and is a
combination of the words ‘Monde’ and ‘delez’. “Monde” derives from the latin word for
“WORLD” whereas, “delez” is a fanciful expression of “DELICIOUS”.
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The company’s headquarters is in the Chicago suburb of Deerfield, Illinois, manufactures
chocolate, biscuits, gum, confectionery, and powdered beverages. The company has an annual
revenue of about $30 billion and operates in approximately 165 countries.

Mondelez India Foods Private Limited is a part of the Mondelēz International group of
companies and is in the business of creating delicious moments of joy – by producing delectable
chocolate confectionaries, gum and candy products, and popular beverages and foods that
include many of India's most popular and trusted food brands.

Mondelez teams believe in one thing – something that’s unique to them – and that is “The Power
of Big and Small”.

Mondelez’s brand Cadbury Dairy Milk (CDM) is considered the "Gold Standard" for chocolates
the pure taste of CDM defines the chocolate taste for the Indian consumer. Other much loved
brands include Cadbury Bournvita, CDM Silk, Cadbury Choclairs, Gems, 5-Star,
Perk,Bournville, Celebrations, Halls, Éclairs, Bubbaloo, Oreo and Tang.

Mondelez India Foods Private Limited is a part of Mondelēz International, the global snacking
and Food Company and a spin-off from Kraft Foods Inc. Mondelēz International is the world's
largest chocolatier, biscuit baker and candy maker, and the second-largest maker of gum.

Mondelez India Foods Private Limited has been in India for over 6 decades, having started in
1948 as an importer of chocolates. Their work ethic, values systems and quality standards make
them an employer of choice in India. Their large community extends into India's agricultural
spaces. Since 1965, Mondelez India Foods Limited has pioneered and enhanced the development
of cocoa cultivation in India. For over two decades, they have worked with the Kerala

Agricultural University to undertake cocoa research and improve cocoa yields. Their cocoa team
works with farmers to improve incomes through best practices in all aspects of cocoa cultivation
- from planting to harvesting. Their efforts have touched the lives of thousands of farmers.

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Figure 1.1- Mondelez International in India

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Headquartered of Mondelez India Foods Private Limited is in Mumbai. The head office is
presently situated at Pedder Road, Mumbai, under the name of "Cadbury House". It has sales
offices in New Delhi, Mumbai, Kolkata and Chennai and manufacturing facilities at Thane,
Induri (Pune), Malanpur (Gwalior), Baddi (Himachal Pradesh) and Sri City (Andhra Pradesh).

1.2 Cadbury:

Cadbury, formerly Cadbury's, is a British multinational confectionery company wholly owned by

Mondelez International (originally Kraft Foods) since 2010. It is the second-largest
confectionery brand in the world after Wrigley's. Cadbury is internationally headquartered in
Uxbridge, west London, and operates in more than fifty countries worldwide. It is famous for
itsDairy Milk chocolate, the Creme Egg and Roses selection box, and many other confectionery
products.

Currently, Cadbury India operates in five categories – Chocolate confectionery, Beverages,

Biscuits, Gum and Candy. It is the market leader in the chocolate confectionery business with a
market share of over 70%.

Cadbury was established in Birmingham, England in 1824, by John Cadbury who sold tea,
coffee and drinking chocolate. Cadbury developed the business with his brother Benjamin,
followed by his sons Richard and George. George developed the Bournville estate, a model
village designed to give the company's workers improved living conditions. Dairy Milk
chocolate, introduced in 1905, used a higher proportion of milk within the recipe compared with
rival products. By 1914, the chocolate was the company's best-selling product.

In 2003, Cadbury dropped the’s’ from its name and renamed the brand to Cadbury. The company
found that it was a much more suited, rounded name than the previous "Cadbury's". This change
was announced on 19 December 2002.

On 19 January 2010, it was announced that Cadbury and Kraft Foods had reached a deal and that
Kraft would purchase Cadbury for £8.40 per share, valuing Cadbury at £11.5bn (US$18.9bn).
Kraft, which issued a statement stating that the deal will create a "global confectionery leader",
had to borrow £7 billion (US$11.5bn) in order to finance the takeover.

On 4 August 2011, Kraft Foods announced they would be splitting into two companies
beginning on 1 October 2012. The confectionery business of Kraft became Mondelez
International, of which Cadbury is a subsidiary.

On 21 April 2014, Cadbury India changed its name to Mondelez India Foods Limited.

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Different Brands of Mondelez:

Figure 1.2 - Different Brands of Mondelez

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Figure 1.3- Start-up year of different brands of Mondelez International

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1.3Baddi Manufacturing Plant:

Figure 1.4- Mondelez International, Baddi

Name of Plant: Mondelez India Foods Pvt. Ltd. (Formerly Cadbury India Pvt. Ltd.)

Location: Hadbast No. 199, Sandholi, Baddi

District: Solan

State: Himachal Pradesh

Products manufactured in the plant:

E1: Bourn vita, Bourn vita little champs

E2: CDM

E3: Cadbury Gems and Cadbury Five-Star

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E4: Cadbury Dairy Milk (CDM) (Fruit & Nut, Roasted Almond, Crackle)

CDM Silk (Plain, Fruit & Nut, Roasted Almond)

E5: Crumb that is used for manufacturing of chocolate.

Baddi Plant

Unit - 1 Unit - 2

E1- E3- Gems & E5- Crumb

E2- CDM E4- CDM
Bournvita Five-Star

Figure 1.5- Different units of Baddi plant

Baddi manufacturing plant was setup in Sept. 2005. Now, production of CDM in E2 plant is
closed and only, refined milk chocolate (RMC) is prepared.

Unit Production Starts in

E1 2005

1E2 2006

E3 2009

E4 2009

E5 2012

Table 1- Set-up year of different units of plant

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1.4 Departments:

1) Procurement:

The purchase department handles all the purchases that happen in the organization from all
the departments (Manufacturing, Quality & food safety, Asset care, Administration, Human
resources etc.). The purchase department selects specific vendors for all the raw materials
based on certain criteria and then goes about doing the transactions in coordination with the
stores department and other departments.

2) Stores:

The stores department is responsible to receive and stock all that enters the organization with
a proper record of each and every single material. The stores department works in line with
the purchase department mainly and indents all that is being received. The stores department
then issues the stock (stored goods) to the respective as and when required. A minimum stock
of all the products has to be maintained in the stores department after which it generates a
procurement order which is sent to the purchase department which would then do the
needful.

3) Manufacturing:

The manufacturing department deals with the manufacturing of the products and the related
processes. This includes receiving orders/demands from the Marketing & sales department
which set the monthly targets for all the products. Depending on the monthly production
target set (goals), the manufacturing department gives in demands for raw materials,
packaging materials and other requirements to the stores department so that they can avail all
the materials in sufficient amount to achieve the production target. The manufacturing
department also takes care of the in-process products during the entire chain of production
from start till end and maintains a proper legitimate stock of goods at each and every stage of
the manufacturing process.

4) Quality & Food Safety:

The quality and food safety department deals with the online and offline monitoring of the
products being manufactured. This department also takes care of the quality compliance of
all the raw materials and packaging materials that are indented. All the raw materials and
packaging materials are analyzed as per the pre-set standard protocols and only then they are
approved. Until this is done, the stores department does not have the authority to issue the
materials to the manufacturing department for usage. In case, any of the material does not
meet the specified standards, it is rejected without any exception and is sent back to the
supplier. The quality and food safety department also handles the quality system and the
regulatory concerns of the plant and its products. The GMPs (good manufacturing practices),

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FSMS (food safety management system) & Quality policies etc. that are in place need to be
practiced and followed throughout the entire manufacturing process without fail.

5) Asset Care:

The asset care department handles the preventive maintenance as well as the post breakdown
repairing of all the mechanical, electronic and electrical components of the entire plant.
Regular preventive maintenance/servicing in specific time intervals need to be done without
fail to ensure a longer life of the equipments and machinery. Proper functioning of all the
utilities (steam, chilled water, chilled air, etc.) is also the responsibility of this department.

6) Continuous Improvement:

This is a unique department which focuses on various improvement strategies and projects in
the industry. Various projects under the heads of Lean manufacturing, Six sigma, Kaizens&
5S etc. are handled by this department mainly with inputs from all the departments as and
when required. Improvement of the present scenario of the plant and proper efficient
planning of the new installations etc are the main responsibilities of the continuous
improvement department.

7) Human Resources:

The human resource department handles all the requirements and the workforce management
of the entire organization. Training of the newly joined employees as well as regular training
of the present employees of various departments and cadres is carried out by the human
resource department. Apart from this, the cafeteria arrangements, arrangements of
conveyance for the employees and other recreational activities are the part of the human
resource department’s activities.

8) Finance:

The finance department handles all the financial interventions at various stages of the
organization like manufacturing, marketing, sales revenues, manpower etc. It deals with the
computation of the revenues of each and every thing happening in the organization. The
finance department also handles the tax related activities and the accountancy audits and
submissions required to be done with the government as and when required.

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Organizational Chart:

Factory
Manager
Manufacturing
Manager
Manager of each
Department

Assistant Manager of each Department

Sr. Executive of each department

Executive of each department

SFCs (shop floor colleague) of each

department

Figure 1.6- Organizational Chart

1.5 Training Schedule:

1.5.1 Activities Performed:

During the training program, following activities are done:

Plant Safety Training.
Induction, during which, we visited different sections of the plant.
Learned about GMP (good manufacturing practices).
Learned the detail manufacturing process of Gems.
Came across the concept of Lean manufacturing (IL6S) and know about various terms
like OPL (one point lesson), KAIZEN, RCA (root cause analysis), Fishbone diagram,
Why-Why analysis, 6W2H, 5S etc.
Made OPL and Kaizen of Gems line with the help of SFCs.
Learned about steps of AM (autonomous maintenance).
Learned about calculation of GE (global efficiency).
Experienced and learned Manning or Manpower handling, allocation of manpower
during a shift (shift handling) & about shift handover.

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 Conducted DMS (daily management system) meeting and hearing & resolving the
problems of operators.
Gave training to every SFC of gems line about their PDP (personal development plan).
Attended the training on Pneumatic system, Pumps & CCP (critical control point).
Experienced and learned about MRN (material requisition note).
Learned about the permit given to fitter, electrician, etc. to work.
Experienced and learned about MIS (management information system) sheet up gradation
in which plan, actual production, WIP (work in progress), breakdown of each and every
station of the manufacturing line are uploaded daily (shift-wise).
Learning about taking the stock of the material.
Learned practically about team work and also knew that every member of team is equally
important.
Learned about better communication system and solving the problem patiently.
Experienced and learned about FSTN (finished stock transfer note) entry in SAP (system
application program) software.
Experienced and learned the work of shift executive.
Understanding the manufacturing process of Five-Star, Bourn-vita, CDM and Crumb.
Worked on project titled “Auto-coater’s Cycle time Reduction”.
Worked on project titled “Yield Tracking”.

1.5.2 Good Manufacturing Practices:

1) Prevention of metal contamination in the

product Banned items are:
Metal staples staplers

Pins & drawing pins

Sewing needle

Jewelry

Knives not issued by the company

2) Prevention of glass contamination in the

plant Banned glass items are:

All glass items from production area & associated areas including tear room, store
room and work shop

Drinking, cooking & food serving utensils

Food containers

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 Picture frame

Display cabinet

Glass thermometer

Thermo-flask

Make up mirror

Watches

Jewelry

Maintenance & construction work requirement

Changing of lights, glass window or any glass component must be performed wherever possible
and then, the production area must be barrier off. Wherever temporary lighting is required for
maintenance or other reasons, it must be performed by only authorized person.

3) Cleaning and chemical

control Storage
All containers containing chemicals must be correctly labeled all time.
Chemicals must be stored correctly & away from the production area.

Chemical requirement
Strong perfumed chemicals must not be used.

Lubricant requirement

Where there is the potential for lubricants to contact with ingredients in process
material, finished product & packaging materials, these lubricants must be
classified as food or pharmaceuticals grade.

4) Housekeeping
Sills must be cleaned up immediately.
All doors to the external environment must be kept closed.
Floors & windows must be in good conditions.
There must be no foreign matter.
Hand-wash station must be kept tidy with soap.
Tool must be cleaned and in good state of repair.

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 Prevention of insect, rodent & bird infestation

High standards housekeeping must be maintained at all times to minimize the

availability of food & water which may attract pests.
Doors and windows must be closely fitted & any hole in the building fabrics
sealed.

5) Prevention of plastic contamination in the

plant Banned items are:
Plastic ruler
Plastic bags

6) Prevention of wood contamination in the

plant Banned items are:
Wooden handled knives
Use of wooden rods

7) Handling, storage & packing control

All toxic chemicals including cleaning & maintenance compounds & almond
product related materials such as equipment’s parts must be completely
segregated from all food ingredients & packaging materials.

8) Prevention of foreign
matter Conveyor belt

Belts must be specified installed & maintained to minimize the risk of possible
fraying.

Clothing
System for the prompt repair & replacement of damaged must be available.

String
Use of thread in production area must be controlled at all the times.

Cleaning bags
Non-fiber based materials must be used in industry.

Paper, cardboard & tape

Where the use of paper, cardboard & tape is identified, it must either replace &
removed with a suitably engineer

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1.5 STUDY OF ADMINISTRATION FACILITY (Welfare Facilities)
Administration is the direction, coordination and control of many persons to achieve some
purposes or objectives.
Adept at managing administrative activities involving purchase of equipments, maintenance of
procurement, housekeeping, safety, security, employee induction etc. Planning and preparing
monthly reports pertaining to finance required for maintaining office infrastructure and facilities.
Budgeting and cost control measures, Monitoring Budget vis a vis variance.

 Managing repair, maintenance & replacement of office equipment’s, appliances, furniture,

furnishings, vehicles, building, etc.,
 Purchasing, Implementation and operations of Security and Surveillance.
 Vendor management- Oversee acquisition, installation and commissioning of equipment’s
that are required for the facility – IT Systems, air conditioning etc.
 Processes, Documentation, Business Control checks, audits etc. Monitor all Statutory
Compliance areas.
 Asset Management of all Site operations assets across multiple locations.
 Event Management, organizing meetings, conferences, making travel arrangements and hotel
reservations for guests & foreign delegates.
 Upkeep of office administrative facilities and ensure availability of daily miscellaneous
requirements to provide harmonious work culture to employees.
 Acting as info-hub for providing administration related information and supervising
administrative activities like general admin, verification of stationery stock, courier, florist,
pest control, housekeeping, etc.
 Arranging for relocation of employees from different parts of India which includes
arrangement for their home and family related needs such as school admission, transportation
and taking care of their household requirements.
 Arranging accommodation for onsite employees by co-ordination with various branch offices
and to continuously improve the quality of services by visiting and studying the overseas
location.

FUNCTIONS:

1. WELFARE DISTRIBUTIONS
2. GUEST HOUSE
3. VENDOR MANAGEMENT
4. TRANSPORT CO.MMITTE

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 1.6.1 WELFARE DISTRIBUTION MANUAL
MEANING
Welfare includes anything that is done for the comfort and improvement of employees and is
provided over and above the wages. Welfare helps in keeping the morale and motivation of
the employees high so as to retain the employees for longer duration. The welfare measures
need not be in monetary terms only but in any kind/forms. Employee welfare includes
monitoring of working conditions, creation of industrial harmony through infrastructure for
health, industrial relations and insurance against disease, accident and unemployment for the
workers and their families.

Labor welfare entails all those activities of employer which are directed towards providing
the employees with certain facilities and services in addition to wages or salaries.

Statuary welfare benefits

The statutory welfare benefits schemes include the following provisions:

1. Drinking Water: At all the working places safe hygienic drinking water should be
provided.
2. Facilities for sitting: In every organization, especially factories, suitable seating
arrangements are to be provided.
3. First aid appliances: First aid appliances are to be provided and should be readily
assessable so that in case of any minor accident initial medication can be provided to the
needed employee.
4. Latrines and Urinals: A sufficient number of latrines and urinals are to be provided in
the office and factory premises and are also to be maintained in a neat and clean
condition.
5. Canteen facilities: Cafeteria or canteens are to be provided by the employer so as to
provide hygienic and nutritious food to the employees.
6. Rest rooms: Adequate numbers of restrooms are provided to the workers with provisions
of water supply, wash basins, toilets, bathrooms, etc.

+Many non-statutory welfare benefits may include the following schemes:

1. Personal Health Care (Regular medical check-ups): Some of the companies provide the
facility for extensivehealth check-up.
2. Flexi-time: The main objective of the flextime policy is to provide opportunity to employees
to work with flexible working schedules. Flexible work schedules are initiated by employees
and approved by management to meet business commitments while supporting employee
personal life needs
3. Employee Assistance Programs: Various assistant programs are arranged like external
counseling service so that employees or members of their immediate family can get
counseling on various matters.

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1.6.2 GUEST HOUSE MANUAL

Guest House

Guest House facility is maintained by the factory Administration team. In line with business
requirements and to aid career progression, officers may be transferred from one location to
another. At the same time, new officers may join, in line with the company's growth plans. This
facility will assist and provide the support required to make this transition smooth and
comfortable for all such employees.

This document provides guidelines and information for managing cost incurred at guest house on
regular basis that are necessary for newly joined and transferred employees to settle down into
the new location and work environment. The document also details about exceptions, approvals
required.

The facilities may be added/discontinued based on usage, feedback of occupants and other
management criteria.

1. Purpose:
To describe procedure for guest house management for employees working in Baddi Plant/other
locations.
2. Scope:
This guidance document applies to all Mondelez Baddi Factory employee based out at Baddi.
The same also extends to newly joined, transferred and employees on business visit.
3. Applicability:
This policy is effective from December 1, 2017 and supersedes all prior policies and
communication in the matter.
4. Guidelines:
The benefits that can be availed by employees are as given below:

Benefits Newly Joined Employees Transferred Employees Business Visit

Provided for entire
Accommodation Provided for a maximum of 15 days for officer and duration of
– Guest House family members. business visit stay
for employees
The company will
borne the cost of
The company will borne the cost of meals for 15 days meals for employee
Food
for employee and family member at Guest House. at Guest House till
the duration of
business visit.

Table -2

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 1. The cost for the expenses will be booked in respective departmental cost center.
2. Prior information of employees needs to be shared with caretaker of guest house in case
employee is reaching after 08.00 pm or early in the morning.
3. Carrying pets / arms / liquor are prohibited in guest house.
4. Outsiders are not allowed and in case of spouse / children’s please inform Traveldesk /
HR in advance.
5. Conference/Team Meetings
Employee if planning for any conference or team meeting in guest house below are the
guidelines:
a. Employee has to put in a request in the format (Appendix A) for their bookings
directly to Baddi Travel desk (Traveldesk.Baddi@mdlz.com) and has to take a
confirmation from travel desk atleast 24 Hours in advance.
b. Employees will not be allowed in guest house without prior approvals except
incase of extreme emergency or urgent requirements.

5. ProcedureFor Booking Of Guest House:

 Newly Joined Employees/Transferred employees and travelling for Business Purposes

has to send their travel details along with travel tickets (Train/Flight/Bus) to Baddi Travel
desk (Traveldesk.Baddi@mdlz.com) through mail.
 The Travel Desk team based out at Baddi will confirm the same through mail which the
employee need to carry along with them to Guest House along with valid ID proof.

6. Exception Matrix

Benefits Exception Approving Authority

15 - 30 Days Factory HR Manager
Accommodation - Guest House facility
More than 30 Days Factory Manager
Table- 3
Note: - Food expenses to be borne by employees during stay and they need to pay directly at
Guest House

7. Roles And Responsibilities:

Roles Responsibilities
Employees Apply for Guest House Booking through mail
HOD/Reporting
Approve accommodation and other requests related to Guest House
Manager
1. Implementation of procedure and its management on site,
Travel 2. Report Deviations,
Desk/Admin 3. Report to Payroll for any deductions,
4. Make Cancellations
Payroll Team Make necessary deductions from the salary
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Factory HR
Overall process and policy ownership
Manager
Table-4
8. Exceptions
Any exception to this policy requires the approval of Factory HR Manager.

APPENDIX A
APPLICATION FORM FOR GUEST HOUSE

Dear Team,

Sub: - Request for providing Guest House for ________________ (Mention Purpose)

I request you kindly provide Guest House for --------------------------- (Mention Purpose for
Booking) day / day’s i.e. from --------------------------------- to ---------------------------------for -----
-------------------------- persons.

Thanking you,
Yours faithfully,

Signature of the Applicant

HOD/Reporting Manager Signature

1.6.3 VENDOR MANAGEMENT MANUAL

Vendor Management
Vendor Management is maintained by the factory Administration team. Vendor Management is
build the relationship with their supplier and service providers. They usually deal in credit for
services and material. This facility will assist and provide the support required to make this
transition smooth and comfortable for all such suppliers.

This document provides guidelines and information for managing cost incurred at Vendor
Management on regular basis that are necessary for newly joined and transferred supplier. The
facilities may be added/discontinued based on usage, feedback of occupants and other
management criteria.

1. Purpose:
26
The purpose of Vendor Management is to optimum utilisation of services/material. It is used for
improving quality of services/material and it includes identification, measurement and reduction
of risk.

2. Scope:
The criteria of a contract between a service provider (vendor) and the customer. It clearly
documents the project requirements, milestones, deliverables, end products, documents and
reports that are expected to be provided by the vendor.

4. Guidelines:
1. Supplier should comfortable/Capable providing the service with Mondelez.
2. VRF form should filled correctly along with referred attached documents.
3. Materials / Services are not compromise with negotiation price.

5. Procedurefor Creating Vendor:

VRF
(Vendor Rate Provide Invoice/R As per
Performa Making
Registrat Negotiati Services/ eceving payment
Invoice PR/PO
ion on Material term
Form)

Figure 1.7- Process of creating vendor

6. Exception Matrix
Benefits Exception Approving Authority
15 - 30 Days Factory HR Manager
Accommodation - Vendor Management facility
More than 30 Days Factory Manager
Table-5

7. Roles And Responsibilities:

Roles Responsibilities
Suppliers Provide quality material/services.
To receive order and approve the material send by supplier & make
Owner
payment for that order.
Table-6

8. Exceptions
Any exception to this policy requires the approval of Factory HR Manager

27
1.6.4 TRANSPORT COMMITTEE MANUAL

Transport Committee
The management of transportation operations of all types, including tracking and managing
every aspect of vehicle maintenance, fuel costing, routing and mapping, warehousing,
communications, EDI implementations, traveler and cargo handling, carrier selection and
management, accounting. Transport Committee facility is maintained by the factory
Administration team.

1. Purpose:
The Manual consists of suggested operating procedures and methods which help run the
transportation services in a smooth and consistent manner

2. Scope:
The transport committee shall discuss & act on the following:
 The quality & safety of transport services.
 Ensuring adherence to bus timings for reaching the plant on time and leaving on time
 Coordinating with Admin representative & the Transport vendor for support on the above

3. Formations of Committee
 The Plant Transport Committee will consist of small sub-committees from each bus in each
route & Unit.
 Each sub-committee will have representatives from management & shop floor colleagues. The
sub-committee in its first meeting will nominate a “Convener” for that committee. The convener
will be responsible for scheduling the meetings as per agreed timelines, recording & releasing
the minutes and coordinating with Admin representative for timely closure of agreed actions
 While nominating the shop floor colleagues to the committee, the local UCM will be involved
 The committee will be formed for one year and after that new committee will be formed. The
existing committee membership may be renewed in discussion with UCMs & Admin
Representative.

4. Meeting:

28
 Meeting Timeline Participants Agenda Remarks
Monthly 2nd Week of Sub-Committee 1) “Bus Inspection Report” Each Sub
each month Members, 2) Time adherence Committee
3) Any Other to have
separate
meeting
Quarterly 2nd Week of 2 members from 1) To discuss the progress of
each quarter each Sub all points from past 3
Committee months that were related to
(Convener + 1), the vendor
Admin 2) Discuss & identify
representative, opportunities for
Vendor improvement
Emergency Within 24 Relevant sub- 1) Any high risk or unsafe Only
hours of committee condition of any bus that relevant sub-
emergency members only needs immediate attention committee
situation & closure members
2) Time readjustment of any need to have
bus in case that bus is late this meeting
for more than 2 occasions & ensure all
in a month points are
addressed.
Annual Jan of each All Transport Overall progress of points
year Committee discussed, releasing Annual
Members report
Apex Need Based Manufacturing 1) Addressing the points
Committee Manager, ER which do not get closed in
Meeting Manager, 1 Sub-Committee Meetings
UCM & Admin 2) Review the overall
representative functioning of each sub-
committee & provide
necessary support wherever
required
3) Formation/renewal of
Committee membership
Table-7
Note :
1) For monthly meeting :
The members of each sub-committee need to decide on the date, time & venue of the monthly
meeting. The “Convener “of that committee need to send out notice board communication 2
days in advance about the date, time, venue of the meeting each month.
2) For Emergency Meeting :

29
 Any member of the sub-committee can inform the others about the emergency situation & the
meeting is to be conducted immediately as per the date, time agreed. Notice board
communication may be done in advance depending upon the timeframe available.
3) Quarterly & Annual meeting:
Timelines will be communicated by Admin representative @ least 7 days in advance.

5. Functions and Duties of each Sub-Committees

 Ensure smooth functioning of transport service as per LTS & Transportation related Guidelines
framed from time to time
 Creating awareness about transportation system & related guidelines amongst all SFC. The transport
committee members also need to educate the travelers on the safety related guidelines and ensure that
all transport users abide by the same.
 Conduct monthly inspection of their bus condition & service. Record the same in Annexure 2 of this
manual & present it during monthly meeting for discussion & necessary action
 Conduct monthly meeting of their sub-committee as per timelines to discuss the Bus Inspection report
& Timelines adherence related issues if any. Draw action plan for addressing the points discussed &
record the minutes in Annexure 1 of this manual. Discuss & share a copy of the minutes with Admin
representative for record and also for necessary action wherever required. Implement the actions as
per timelines identified
 Conduct emergency meeting if required. Draw action plan for addressing the points discussed &
record the minutes in Annexure 1 of this manual. Discuss & share a copy of the minutes with Admin
representative for record and also for necessary action wherever required. Implement the actions as
per timelines identified
 The Transport Committee members in each shift in each bus need to co-ordinate with the driver of
that bus to ensure that the bus leaves form the first pick up point on time & thereafter on all pick up
points subsequently
 Depending upon requirement the committee can review & reschedule the bus timings at each pick up
point and also the number/location of each pick up point in order to ensure that the buses reach the
plant within stipulated timelines
 The committee members need to ensure that unauthorized persons do not travel in the buses. They
should report such incidences (if any) in the monthly meetings & take necessary actions.
 To abide by any other action/responsibility identified by the committee from time to time.

2. REVIEW OF LITERATURE

BhavyaBansal1, Aishvarya Bansal2 (10, October 2014)

The purpose of this research paper to highlight the issues related to management of human resources
when work culture in the organization changes. This paper focuses on Cadbury Company stressing on
the business strategies followed by it to successfully manage change management. In every organization
human resources are the key assets as they involve in planning, organizing, directing and controlling
human activities of staffing, compensation, development and maintenance. This paper also highlights
the reasons behind the Cadbury Company’s strategic human resource management policies like
decentralization, decoupling, management of cultural differences and so on. This will help the marketers
30
and human resource managers in identifying the approaches to manage human resources and business
strategies and implement the same in changing business scenario. Since, it is the urgent need of every
organization to understand that human resources are the most indispensable tool and wastage of such
resources is detrimental for society.
The company clearly focuses on its employees. It has done this by creating a unique culture within the
organization where people enjoy their work and feel proud to be a part of the company. The company
programmed managing for Value was aimed at increasing how the company could be more profitable.
This programme helped employees to understand the importance of being results focused. By
developing a new culture rather than using an existing one was a strategy of HR. This brought about a
sense of ownership by everyone.
The company culture also promoted working collaboratively with the programme working better
Together. One of HR's biggest goals is to unlock the potential in its people, by using a joint problem-
solving approach.

Dr.UshaTiwri
(November, 2014)

Health, safety and welfare are the measures of promoting the efficiency of employee. The various
welfare measures provided by the employer will have immediate impact on the health, physical and
mental efficiency, alertness, morale and overall efficiency of the worker and thereby contributing to the
higher productivity. The basic propose of employee welfare is to enrich the life of employees and to
keep them happy and conducted. Welfare measures may be both statutory and non-statutory, laws
require the employer to extend certain benefits to employees in addition to wages or salaries. In the
present study an attempt has been made to study the employee welfare facilities and its impact on
employee’s efficiency at VindhaTelelinks Ltd. Rewa Madhya Pradesh. The study show the Employees
welfare facilities and its impact on employees efficiency at VindhaTelelinks Ltd. Rewa appear good.
The average mean score and percentage score of the overall of 22 items has been computed at
3.64(66%).It can be conclude that the employee welfare facilities provided by the company to
employees are satisfied and it is commendable, but still of scope is there for further improvement. So
that efficiency, effectiveness and productivity can be enhanced to accomplish the organizational goals.

Dr.K.LalithaM.Com, B.Ed., M.Phil., PhD T.Priyanka MBA,(PH.D) (December

2014)

The present study is made an attempt to identify the employee welfare measures adopted in IT
Industry. Employee welfare means anything done for the comfort and improvement of the employees
over and above the wages paid which is not a necessity of the industry. The basic purpose of employee
welfare is to enrich the life of employees and keep them happy. Employees spend at least half their time
at work or getting to it, or leaving it. They know that they contribute to the organization when they are
reasonably free from worry and they feel that when they are in trouble/problems, they are due to get
something back from the organization. People are entitled to
Be treated as full human beings with personal needs, hopes and anxieties.

Sabarirajanet.al.(2010)

31
It shows that 15% of the employees are highly satisfied with their welfare measures. 22 % of the
employees are satisfied with their welfare measures.39 % of the employees are average with their
welfare measures. 16% of them are in highly dissatisfied level. Welfare measures plays important role
in employee satisfaction and it results in improved quality of work life. This study throws light on the
impact of welfare measures on QWL among the employees of textile mills in Salem district.

3.RESEARCH METHODOLOGY

The methodology of the study based on the primary as well as secondary data.

3.1 SELECTION OF TOPIC

The study depends mainly on the primary well-framed and structured questionnaire to elicit the well-
considering opinion of the respondents. This research is conducted to find out the employees/workers
satisfaction on administration facility of Mondelēz (Cadbury) Baddi.

3.2 OBJECTIVE OF THIS STUDY

Primary Objectives
To determine the awareness and level of the employees towards the administration facility of the
company.

Secondary Objectives
1. To find out various administration facilities provided by the Mondelez (Cadbury).
2. To know the employees opinion about the present welfare facilities.
3. To study the satisfaction of workers towards the present statutory and non-statutory of the
Mondelez.
4. To study various factors that influence employee satisfaction.

3.3 NATURE OF STUDY

The nature of my study is descriptive in nature.

3.4 SAMPLING PROCEDURE AND DESIGN

The data is collected by filling questionnaire from 30 respondents of Mondelez (Cadbury) Baddi.

3.5 METHODS OF DATA COLLECTION

The data is collected through:-

1. Primary data
2. Secondary data was used with the helping sources.

3.6 ANALYSIS AND INTERPRETATION OF DATA

The statistical tools which are used for the purpose of analyzing the data is Simple Frequency
Distribution, Pie charts, and Graphs.
32
3.7 SCOPE

This study aims to find out the satisfaction of the employees, whether the company is providing
necessary health, safety and welfare measures in Mondelez (Cadbury). In this study I will take the data
of Mondelez and data is analyzed based on the
Information provided by employees/workers.

3.8 SAMPLING METHOD

The data is collected from the respondents by using convenience sampling. Sample size taken was
30.The statistical tool which is used for analyzing and interpretation of data is frequency distribution.

3.9 SIGNIFICANCE OF THE STUDY

The study will play an important role in providing information about needs and wants of
employees inside the work place.
It helps in improving employee’s facilities and services for employees are increasingly
becoming important in the company.
The study will help to know the satisfaction level of employees and their motivation.
3.10 LIMITATIONS

 The analysis has been made based on the assumption that the information given by the
respondents was all correct.
 The analysis is restricted to the time constraint due to the duration of the project.
 Limitation of convenience sampling i.e. the sample population may not represent entire
population.
 The time period was not sufficient for the study.

4. DATA ANALYSIS AND INTERPRETATION

Qus.1 Do you aware about administration facility of Mondelez.(If no then specify the reason)
TABLE-8 Awareness about administration facility of
Mondelez.

Options No. of respondents Percentage

Yes 30 100%
No 0 0%

33
 Awareness about administration facility of Mondelez.
0%

Yes No

100%

SOURCE: PRIMARY DATA, JULY 2018

Interpretation: The table-1 states that 100% of the respondents are aware about the administration
facility of Mondelez (Cadbury). It shows that most of the employees/workers are aware their welfare
facility provided by the company.

Qus.2 You are satisfied from the statutory facility (Guest House).
TABLE-9 Satisfaction with the statutory facility(Guest
House)

Options No of respondents Percentage

Yes 17 57%
No 13 43%

Satisfaction with the statutory faclity(Guest House)

43%

57% Yes No

SOURCE: PRIMARY DATA, JULY 2018

34
Interpretation: It can observe that 57% of respondents are satisfied with statutory facility and 43% of
respondents are not satisfied. It shows that statutory facility should improve by the company.

Qus.3 You are satisfied with non-statutory facility provided by Mondelez (Cadbury) like
transport.
TABLE-10 Satisfaction with the non-statutory facility

Options No of respondents Percentage

Yes 28 93%

No 2 7%

Satisfaction with the non-statutory faclity

7%
Yes No

93%

SOURCE: PRIMARY DATA, JULY 2018

Interpretation: It can observe that 93% of respondents are satisfied with non- statutory facility and 7 %
of respondents are not satisfied. It shows that non-statutory facility of the company is good.

Qus.4 You are satisfied with transport facility of the company.

TABLE-11 SATISFIED WITH TRANSPORT FACILITY
OF MONDELEZ

Options No of respondents Percentage

Yes 28 93%
No 2 7%
35
 Satisfied with transport facility of Mondelez

7%

Yes No

93%

SOURCE: PRIMARY DATA, JULY 2018

Interpretation: It observe, that 93% of respondents says yes for the transportation of the company and
7% of respondents are says no.

Qus.5 Employees are satisfied with the vendor facility of the company.

TABLE-12 SATISFACTION LEVEL FROM THE VENDOR

FACILITY OF THE COMPANY

Options No of respondents Percentage

Yes 27 90%

No 3 10%

36
 Satisfaction level from the vendor facility of the company

30

25

20

15

10

0
Yes No

SOURCE: PRIMARY DATA, JULY 2018

Interpretation: It states that 90% of the respondents are satisfied and 10% of the respondents are not
satisfied of the vendor facility by the Mondelez. It can be inferred that most of the respondents are
satisfied of the employee facilities provided at the company.

Qus.6 What is your opinion towards welfare facility adopted by the organization?

TABLE-13 OPINION TOWARDS FACILITIES ADOPTED

BY THE COMPANY

Options No of respondents Percentage

Excellent 10 34%
Very Good 16 53%
Good 4 13%
Poor 0 0%

37
 Opinion towards facilities adopted by the
Company

20

15

10

0
Excellent Very Good Good Poor

SOURCE: PRIMARY DATA, JULY 2018

Interpretation: 34% of the respondents, opinion towards the facility by the company is
excellent, while 53% of respondents feel facility is very good, whereas 13% of the respondents
feel good, 0% convey facilities are poor. It can be inferred that respondent’s opinion towards
facilities adopted by the company is very good.

Qus.7 Rate the Rest room facility to the employees?

TABLE-14 REST ROOM FACILITIES PROVIDED BY THE

COMPANY

Options No of respondents Percentage

Highly Satisfied 5 17%

Satisfactory 10 33%

Average 14 47%

Dissatisfactory 1 3%

Highly Dissatisfactory 0 0%

38
 Rest room facilities provided by the Company

16

14

12

10

0
Highly Satisfied Satisfactory Average Dissatisfactory Highly Dissatisfactory

SOURCE: PRIMARY DATA, JULY 2018

Interpretation: From the table-7 it can observe that 0% of peoples are highly dissatisfied from
the rest room facility, 3%of peoples are feel dissatisfaction of the rest room facility of the
company, 47% of respondents are feel average satisfaction, 33% of respondents are feel
satisfaction, 17% people are highly satisfaction from the rest room facility of the company.

Qus.8 Employees welfare facilities implemented helps to increase Motivation and

Productivity.

TABLE-15 FACILITIES IMPLEMENTED HELPS TO

INCREASE MOTIVATION AND PRODUCTIVITY

Options No of respondents Percentage

Strongly agree 9 30%
Agree 20 67%
Disagree 1 3%
Strongly Disagree 0 0%

39
 20
20

15
9
10

5
1
0
0
Strongly agree
Agree
Disaverage
Strongly
Disagree

SOURCE: PRIMARY DATA, JULY 2018

Interpretation: From the table-8 it can observe that 30% of the respondents Strongly agree that
the welfare facilities helps to increase motivation and Productivity, whereas 67% of the
respondents agree that the welfare facilities motivates them and helps to increases the
productivity, 30% strongly disagree, 3% of the respondents disagree and with the welfare
facilities helping in motivation of the employees productivity of the company. It can be inferred
that respondents are of the opinion that the welfare facilities leading to the motivation ranges
from agree to moderate.

Qus.9 According to you which welfare facility of the company is best?

TABLE-16 WHICH FACILITY IS BEST ACCORDING TO

EMPLOYEES/WORKERS

Options No of respondents Percentage

Guest House 2 7%

OHC 3 10%

Canteen 15 50%

Transport 7 23%

Security 3 10%

40
 Which facility is best according to
employees/workers
16
14
12
10
8
6
4
2
0
Guest House OHC Canteen Transport Security

SOURCE: PRIMARY DATA, JULY 2018

Interpretation: 50% of respondents are feel that canteen facility is best from other facilities.

Qus.10You are satisfied with motivational factor like responsibility relating to welfare of
employees.

TABLE-17 SATISFACTION WITH THE RESPONSIBILITY

RELATING TO WELFARE OF EMPLOYEES

Options No of respondents Percentage

Excellent 10 34%
Above Average 7 23%

Average 13 43%

Below Average 0 0%

41
 Satisfaction with the responsibility relating to welfare of
employees
14
13
12
10 10
8
7
6
4
2
0 0
Excellent Above Average Average Below Average

SOURCE: PRIMARY DATA, JULY 2018

Interpretation: 43% of respondents feel that they are satisfied with motivational factor like
responsibility relating to welfare of employees.

5. FINDINGS & SUGGESTIONS

FINDINGS

 Majority of the respondents are aware about the statutory and non-statutory Employees
Facilities provided by the Mondelez (Cadbury) Baddi.
 Guest house facilities provided by the Company are poor and employees are not that much
satisfied with the rest room facility.
 Majority of the respondents feels Transport and Parking facilities are good.
 93% or respondents are sayings that Cadbury provides good transport facility for the
employees.
 All facilities which are provided by the vendor management that good. 90% of peoples are
satisfied with this benefits.
 Rest room facilities, maintenance and Recreational facilities are poor due to poor
maintenance of Cleanliness, less number of toilets, lack of provision of hot water facilities,
sanitizers and tissues. The commitment of the company in Employee Welfare promotion is
average.
 Respondents convey that the provision of Employee Welfare Facilities helps in motivation
and productivity which brings belongingness to the Company, boosts employee morale and
also provides job satisfaction.
 Overall satisfaction level of respondents is good as the company provides majority of the
primary welfare facilities to its employees.
 Most of the respondents are giving positive feedback towards the Mondelez administration
facilities.

42
 It noticed that more than 50% of employees feel good about present facilities

SUGGESTION

 Following are the suggestions for effectiveness of the Employee Administration facility of
the Mondelez Cadbury.
 Recreation facilities should be provided to the employees to boost their morale and bring
little diversion from their continuous routine work and to retard stress of the workers.
 Complete statutory and non-statutory facilities should be given so as to minimize the
absenteeism in the company
 Company should be more committed to promote welfare facilities as it creates more
productivity which in turn benefits the company
 Better working environment should be provided.
 In my opinion company should provide transportation facility to contract worker by taking
fare of the bus.
 Company should improve their administration facility and provide the good environment to
the employees.

CONCLUSION

Human resource plays an important role in any organization employee welfare facilities are
concern to this department, if the employee happy with welfare facilities then only the
productivity of that organization canbe increased. All employees are aware about the
administration and facility that provided by the company. The outcome from this data that
indicates the employees/workers are satisfied from the administration facilities that provided by
the Mondelez Cadbury. More than 50% of employees are agree from the present facility of the
company. Most of the employees are satisfied with transport facility of the Cadbury.

As per the study it is observe that Mondelez is provided various facilities to the employees. The
management required to provide good facilities to all workers in such way that workers become
satisfied about labour welfare facilities. It increases productivity as well as quality and quantity.
Therefore there is necessity of making some provision for improving the welfare facility through
that employees will become happy, employees performance level become increase. It leads to
improve favorable effects of profitability and products of the organization. At last it can be
conclude that the employee welfare facilities provided by the company to employees are satisfied
and it is commendable, but still of scope is there for further improvement, so that efficiency,
effectiveness and productivity can be enhanced to accomplish the organizational goals.

43
8. ANNEXURE

QUESTIONNAIRE

Name: Age:
Designation: Department:

Questions:
1. Do you aware about administration facility of Mondelez.(If no then specify the reason)
Yes No

2. You are satisfied from the statutory facility (Guest House).

Yes No

3. You are satisfied with non-statutory facility provided by Mondelez (Cadbury) like transport.
Yes No

4. You are satisfied with transport facility of the company.

Yes No

5. Employees are satisfied with the vendor facility of the company.

Yes No

6. What is your opinion towards welfare facility adopted by the organization?

a) Excellent b) Very good
c) Good d) Poor

7. Rate the Rest room facility to the employees?

a) Highly Satisfied b) Satisfactory
c) Average d) Dissatisfactory
e) Highly Dissatisfactory

8. Employees welfare facilities implemented helps to increase Motivation and Productivity.

a) Strongly agree b) Agree
c) Disagree d) Strongly disagree

9. According to you which welfare facility of the company is best?

a) Guest House b) OHC
c) Canteen d) Transport

44
 e) Security

10. You are satisfied with motivational factor like responsibility relating to welfare of
employees.
a) Excellent b) Above Average
c) Average d) Below Average

REFERENCE

www.whatishumanresource.com/employee-welfare...

https://www.glassdoor.co.in/.../Cadbury-India-Benefits-EI_IE3466.0,7_IL.8,13_IN11...

https://www.employeebenefits.co.uk/.../case-study-cadbury-made-life-sweeter-for-wor...

https://www.scribd.com/document/56974326/CADBURY-PROJECT..

www.academia.edu/14546227/A_PROJECT_REPORT_ON_CADBURY..

www.scholarshub.net/ijms/vol2/issue1/Paper_05.pdf...
https://www.cadburyworld.co.uk/~/.../44C4EFC51876455E8BF97B9DD45A1AB4.pd..

https://www.researchgate.net/.../282602948_IMPORTANCE_OF_THE_WELFARE_FA..

www.yourarticlelibrary.com/.../labour-welfare-meaning...definition-of...welfare/2610...

www.academia.edu/.../EMPLOYEE_WELFARE_FACILITIES_PROJECT_REPORT....

https://careers.mondelezinternational.com/about-us...

www.vault.com/company-profiles/food-beverage/kraft.../company-overview.aspx...

www.companieshistory.com/mondelez-international/...

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