To: Manager@westerfieldhotel.co.

uk
From: Hannahjones@gmail.com
Subject: Complaint

Dear sir/Madam,

I am writing to complaint about my stay in a hotel of your Company that my family and me booked for a
holiday week which was a very unsatisfactory and I am afraid to say that the experience did not live up to our
expectations.

Firstly, according to your Company website, the Westerfield Hotel is described as a very quiet zone as well as an
ideal place to go with children, a paradise in the earth just as I remembered when we stayed there two years ago.
The website also said that you could have bar food so, although we had some doubts, I went ahead and booked
again for a week in July. I thought that we would have a good time but never had we imagined that our holiday
would be a dreadful nightmare.

Secondly, in the company website your claimed that you could have bar food in the evening, nevertheless, when
we arrived and asked your staff for this, they said that the kitchen and bar area not only were being done up, but
also,in fact they were now a B&B and did not do any food except for breakfast so, as we were so tired and it was
too late in order to find anywhere else in the same area, we decided to stay. To make matters worse, next day we
wake up at 7:30 in the morning and we get startled because of the builders started to make such a noise that the
children were so frightened that they broke into tears.
Thirdly, so as we couldn’t sleep and there was no room service we went down for breakfast at 8:30 and I am afraid
to say that the breakfast did not live up our expectations. We were served a watery coffee and two cold pieces of
toast .As a consequence we had to go a nearby supermarket and buy some drinks and sandwiches as well as some
bread and butter and take them back to our room for dinner.
Finally, I tried to complaint about this inconvenience, I went to reception and when I asked to the staff for the
manager they said that he not only ever was there but they did not even know him as they were hired through an
agency. Obviously they were not responsible and I couldn’t lay the blame on them.
It is more than obvious that our holiday was spoilt due to your bad service and false advertising promises. As you
can imagine, I am quite disappointed and I am entitled to a full refund or a generous discount in your new B&B for
our next holidays in addition to an apology for the inconvenience caused. If I do not receive a satisfactory reply in
the very near future, I shall be forced to take the matter further and write about my experience on internet.
I insist that this matter be dealt with promptly
Yours faithfully,

Hannah Josephine Jones.