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HP Photosmart 420 Series: Printer User's Manual
HP Photosmart 420 Series: Printer User's Manual
HP Photosmart 420 Series: Printer User's Manual
Tri-color Eastern Europe, Russia, Middle East, Africa, Japan #135 or #134
www.hp.com/support
*Q6377-90214*
Printer User’s Manual
*Q6377-90214*
Q6377-90214
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© Copyright 2005 Hewlett-Packard Identification Number Hewlett-Packard Company is
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The information contained herein is products in an environmentally sound
For regulatory identification purposes,
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your product is assigned a Regulatory
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permission is prohibited, except as This printer has been designed with
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should not be confused with the
on our environment. For more
marketing name (HP Photosmart 420
Notice series GoGo Photo Studio) or product
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construed as constituting an to reduce risk of injury from fire or appreciable ozone gas (O3).
additional warranty. HP shall not be electric shock.
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Contents
1 Welcome................................................................................................................3
Finding More Information .......................................................................................4
Printer Parts ...........................................................................................................5
Available Accessories ..........................................................................................11
Battery Information ..............................................................................................12
GoGo Photo Studio Menus ..................................................................................13
2 Getting Ready to Print........................................................................................17
Loading Paper .....................................................................................................17
Choosing the Best Paper for the Job ............................................................17
Loading Your Paper ...................................................................................... 18
Inserting Print Cartridges .....................................................................................19
Connecting the Camera .......................................................................................21
3 Printing Basics...................................................................................................23
Printing from the Docked Camera .......................................................................23
Viewing Images to Print ................................................................................23
Viewing images .....................................................................................23
Viewing images on a TV ........................................................................23
Improving the Quality of Your Images ..........................................................24
Printing Images ............................................................................................24
Printing from Other Devices .................................................................................25
Computer ......................................................................................................26
About HP Image Zone and HP Instant Share ........................................26
Transferring to a Computer ...................................................................26
PictBridge-certified Camera ..........................................................................27
Printing from a PictBridge-certified Camera ..........................................27
Bluetooth Wireless Devices ..........................................................................27
Making the Bluetooth Connection .......................................................... 27
Printing from a Bluetooth Device ...........................................................27
4 Maintaining and transporting the printer..........................................................29
Cleaning and Maintaining the Printer ...................................................................29
Cleaning the Outside of the Printer ............................................................... 29
Cleaning the Print Cartridge .........................................................................29
Cleaning the Print Cartridge Contacts ..........................................................30
Printing a Test Page .....................................................................................30
Aligning the Print Cartridge ...........................................................................30
Updating the HP Photosmart Software ................................................................31
Storing the HP Photosmart GoGo Photo Studio and Print Cartridges .................32
Storing the HP Photosmart GoGo Photo Studio ...........................................32
Storing the Print Cartridges ..........................................................................32
Maintaining the Quality of Photo Paper ...............................................................33
Storing Photo Paper .....................................................................................33
Handling Photo Paper ..................................................................................33
Transporting the HP Photosmart GoGo Photo Studio .........................................33
5 Troubleshooting.................................................................................................35
Printer Hardware Problems .................................................................................35
Note In this manual references to the printer mean the part of the GoGo
Photo Studio other than the camera.
This manual explains how to print from the HP Photosmart GoGo Photo Studio
without connecting it to a computer. To learn how to print from your computer, install
the HP Photosmart software and view the onscreen HP Photosmart Printer Help on
your computer. For more information on installing the software, see the setup
instructions that came in the box with the HP Photosmart GoGo Photo Studio.
Among other things, you'll learn how to:
Rear of Printer
1 USB port: Connect the printer to a computer using the supplied USB cable here.
2 Video port: Connect the video cable here to use the printer with a television to view images.
3 Power cord connection: Connect the power cord here.
Control Panel
1 On: Press to turn the printer on or off.
2 Save: Press to transfer images from the docked camera to a connected computer.
3 Zoom: Press Zoom + to enter Zoom mode. Each subsequent press increases the zoom
level. Pressing Zoom + when viewing thumbnails displays the current image at full size.
Pressing Zoom - when viewing a zoomed image decreases the zoom level. Pressing
Zoom - when viewing a image at the full size lets you view several images at the same
time as thumbnails.
4 Navigation buttons: Use the arrows to scroll through images or navigate the menus.
Press OK to open/close a menu or to select a menu option.
5 Print: Press to print the current image. Each additional press prints the same image again.
6 Cancel: Press to stop a print action.
7 Video: Press to toggle between viewing images on an attached television monitor or on the
camera Image Display. The printer must be connected to a television by using the supplied
video cable.
Available Accessories
There are several accessories available for the HP Photosmart 420 series that
enhance its portability for printing anywhere, anytime. The appearance of the
accessories may vary from what is shown.
For camera accessories, see the Camera User's Manual.
Battery Information
The HP Photosmart 420 series GoGo Photo Studio comes with batteries for the
camera and for the remote control. The optional HP Photosmart Internal Battery is
also available for the printer as a separate purchase. Both the printer battery light on
the control panel and the camera Image Display indicate the status of an installed
HP Photosmart Internal Battery, as follows:
Tip The GoGo Photo Studio menus contain many useful commands and
options, but common functions, such as printing, are usually available with a
single button press on the printer control panel.
The Menus
● Print Menu
– Remove Red Eyes: Select to remove red eyes from the current image. If this
menu option is disabled, the option is not possible with the current image.
– Print All: Select to display the Print All options. Select Full Size and press
OK to print all the images in the camera, one borderless image per page.
You can also select 2 Photos per Page, 4 Photos per Page, or Print Index
– Live View Setup: Select to turn the Live View option for the camera to Live
View On or Live View Off. This determines whether the camera displays a
live image or not when you first turn the camera on. Live View is functional
only when the camera is undocked.
– Date/Time: Select to change the date and time on the camera.
– USB Configuration: Select to set the camera to appear as a Digital
Camera or as a Disk Drive when directly connected to a computer through a
USB cable. When the camera is in the camera dock it always appears as a
digital camera and cannot be written to from the computer.
– TV Configuration: Select to change the video signal sent to an attached
television to either NTSC or to PAL. The camera is set to send either an
NTSC or a PAL video signal according to the language and region you
selected when you set up the camera. The NTSC format is used primarily in
North America and parts of South America, Japan, Korea, and Taiwan. The
PAL format is used primarily in Europe, Uruguay, Paraguay, Argentina, and
parts of Asia. If your television accepts a video signal different than the
typical setting for your region, change the setting here.
– Language (displayed as flags icon): Select to change the language setting.
– Move Images to Card: Select to move images from the camera's internal
memory to the memory card inserted in the camera. When you install a
memory card in the camera, all new images are stored only on the card, and
any images stored in the camera’s internal memory are not visible until you
take the card out. If you want to transfer all images in your camera to the PC,
first move the images from the camera’s internal memory to the memory card
by using this option. This menu option is disabled if there are no images in
the internal memory or if no card is in the camera.
– EXIT: Select and press OK to exit the current menu.
● Help Menu: For additional help with the camera, see the Camera User's Manual.
– Top Ten Printing Tips: Select to read the top ten printing tips.
– Printer Accessories: Select to read about accessories available for the
printer.
– Printer Control Panel: Select to read about using the printer control panel.
– Print Cartridge: Select to read about using print cartridges.
– Loading Paper: Select to read about loading paper.
– Clearing Paper Jams: Select to read about removing a paper jam.
– PictBridge cameras: Select to read about using PictBridge cameras with
the printer.
– Connecting to a TV: Select to read about connecting the printer to a TV.
– Saving Images: Select to read about saving images to a connected
computer.
– Printer Battery: Select to read about using the optional
HP Photosmart Internal Battery with the printer.
– Traveling with the printer: Select to read tips about taking the printer on the
road.
– Getting assistance: Select to read how to obtain help with the printer.
– EXIT: Select and press OK to exit the current menu.
Loading Paper
Learn how to choose the right paper for your print job and how to load it into the In
tray for printing.
1 In tray
2 Paper-width guide
3 Output tray
To load paper:
1. Open the Output tray. The In tray opens automatically.
2. Load up to 20 sheets of paper with the print side or glossy side facing towards the
front of the printer. If you are using tabbed paper, insert it so the tabbed end
feeds in last.
3. Adjust the paper-width guide to fit close to the edge of the paper without bending
the paper.
Note The cartridge numbers you can use with this printer appear on the back
cover of the printed Printer User's Manual. If you have already used the printer
several times, you can also find the cartridge numbers in the HP Photosmart
software. Windows users: Right-click the HP Digital Imaging Monitor icon on
the far right of the Windows taskbar and select Launch/Show HP Solution
Center. Click Settings and select Print Settings > Printer Toolbox. Click the
Estimated Ink Levels tab and then click Print Cartridge Information.
Macintosh users: Click HP Image Zone in the Dock. Choose Maintain
Printer from the Settings pop-up menu. Click Utilities, and then choose
Supplies from the pop-up menu.
HP Vivera Inks deliver true-to-life print quality and exceptional fade resistance
resulting in vivid colors that last. HP Vivera Inks are specially-formulated and
scientifically tested for quality, purity and fade resistance.
For optimum printing results, HP recommends using only genuine HP print cartridges.
Genuine HP print cartridges are designed and tested with HP printers to help you
easily produce great results, time after time.
Caution Check that you are using the correct print cartridge. HP cannot
guarantee the quality or reliability of non-HP ink. Printer service or repairs
required as a result of printer failure or damage attributable to the use of non-
HP ink will not be covered under warranty.
For best print quality, HP recommends that you install all retail print cartridges before
the date stamped on the box.
Note You can also connect a PictBridge-certified camera to the camera port
on the front of the printer (using the USB cable that came with the PictBridge-
certified camera) and print images from it, but you cannot have the
HP Photosmart 420 series GoGo Photo Studio camera in the camera dock and
a second PictBridge camera connected to the camera port at the same time.
Note While the camera is docked, the camera Image Display dims after eight
minutes of inactivity. The camera Image Display turns back on if a print job is
sent from a connected computer or device with Bluetooth wireless technology,
or if you press any button on the HP PhotosmartGoGo Photo Studio. After ten
idle minutes, the camera Image Display turns off completely. Press the On
button on the printer control panel to wake the display.
Note In the following instructions, always use the buttons on the printer
control panel, unless instructed otherwise. Also note that most camera buttons
are disabled when the camera is in the camera dock. The only exception is the
camera ON/OFF switch which turns off only the camera.
Viewing images
You select the images you want to print by using either the printer control panel or the
remote control that came in the box. Make sure the camera has images on its internal
memory or on an optional memory card and is in the camera dock.
Viewing images on a TV
You can attach the HP Photosmart 420 series to a television monitor to view and
select the images that you want to print.
Note If you want to print multiple copies of a zoomed image, press Print as
many times as desired while the image is still zoomed. If the image reverts to
normal size, you must zoom it again to print at the zoomed view.
Printing Images
This section describes some of the most common printing tasks. Make sure you have
loaded photo paper, inserted a print cartridge, and placed the camera in the camera
dock before you try to print.
Note New images are images taken since the last time the camera was
docked.
Computer
You will need to transfer your images to the computer before you can use them with
the HP Photosmart software that lets you print from a computer. For more information,
see Transferring to a Computer.
For information on installing the HP Photosmart software, see the setup instructions
that came in the box with the printer. The HP Photosmart software includes the
interface that appears whenever you print from a computer.
Be sure to download the latest software update every couple of months to ensure you
have the latest features and improvements. For more information, see Updating the
HP Photosmart Software.
Transferring to a Computer
You can transfer images to a computer from the HP Photosmart 420 series if you
have set up a USB connection between the two devices and have installed the
HP Photosmart software. For more information, see the setup instructions that came
in the box. You'll need to transfer the images to your computer in order to use them in
image editing software, such as the HP Image Zone.
Note Make sure the GoGo Photo Studio camera is not docked before
connecting a second PictBridge-certified camera to the camera port. You can
only have one camera connected at a time.
Caution 1 Do not use any type of cleaning solution. Household cleaners and
detergents may damage the printer’s finish.
Caution 2 Do not clean the interior of the printer. Keep all fluids away from
the interior.
If you complete all three levels of cleaning using this procedure and you still notice
white streaks or missing colors on the test page, you may need to clean the print
cartridge copper-colored contacts. For more information, see Cleaning the Print
Cartridge Contacts.
Note If the cartridge or printer has been recently dropped, you may also see
white streaks or missing colors in your prints. This problem is temporary and
clears up within 24 hours.
Caution Do not leave the print cartridge outside the printer for more than
30 minutes. Ink nozzles exposed to the air longer than this may dry out
and cause printing problems.
4. Lightly moisten a cotton swab with distilled water and squeeze any excess water
from the swab.
5. Gently wipe the copper-colored contacts with the cotton swab.
Caution Do not touch the ink nozzle. Touching the ink nozzle will result
in clogs, ink failure, and bad electrical connections.
6. Repeat steps 4–5 until no ink residue or dust appears on a clean swab.
7. Insert the print cartridge in the printer, then close the print cartridge door.
– The check marks verify that the print cartridge is installed correctly and
functioning properly.
– If an “x” appears to the left of any of the bars, align the print cartridge again.
If the “x” still appears, replace the print cartridge.
Note The software update that you download from the HP website does not
update the HP Image Zone software.
Note Make sure you are connected to the Internet before you use
HP Software Update.
1. From the Windows Start menu, select Programs (in Windows XP, select All
Programs) > Hewlett-Packard > HP Software Update. The HP Software
Update window opens.
2. Click Check Now. HP Software Update searches the HP website for software
updates. If the computer does not have the most recent version of the
HP Photosmart software installed, a software update appears in the HP Software
Update window.
Note If the computer has the most recent version of the HP Photosmart
software installed, the following message appears in the HP Software
Update window: “No updates are available for your system at this time.”
3. If a software update is available, click the checkbox next to the software update to
select it.
4. Click Install.
5. Follow the onscreen instructions to complete the installation.
Note Make sure you are connected to the Internet before you use
HP Photosmart Updater.
Follow these tips to help maintain HP print cartridges and ensure consistent print
quality:
● When you remove a print cartridge from the printer, store it in a print cartridge
protector to prevent the ink from drying out.
In some countries/regions the cartridge protector is not included with the printer,
but comes with the HP Gray Photo cartridge that can be purchased separately. In
other countries/regions, the protector is included with the printer.
● Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15–35 degrees C or 59–95
degrees F).
● Do not remove the plastic tape covering the ink nozzles until you are ready to
install the print cartridge in the printer. If the plastic tape has been removed from
the print cartridge, do not attempt to reattach it. Reattaching the tape damages
the print cartridge.
2. Remove the camera from the camera dock and close the camera dock door.
3. Remove all paper from the In and Output trays, close the Output tray, and then
close the In tray.
Note Make sure the printer completes its power-down cycle before you
unplug the power cord. This allows the printer to store the print cartridge
properly.
Note Do not remove the print cartridge when transporting the printer.
Note If you do not take the documentation with you, be sure to write down the
correct pen numbers for the country/region you plan to visit or purchase
enough print cartridges before you go.
Solution
● Check the camera Image Display for instructions. If you have a digital
camera connected to the printer camera port or the bundled camera in the
camera port, check the camera screen for instructions. If the printer is
connected to a computer, check the computer monitor for instructions.
● Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
Solution
● Check the camera Image Display for instructions. If you have a digital
camera connected to the printer or the bundled camera in the camera dock,
check the camera screen for instructions. If the printer is connected to a
computer, check the computer monitor for instructions.
● Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
● If the Status light continues to flash, go to www.hp.com/support or contact
HP Customer Care.
Solution
● Undock and redock the camera. This can often correct the problem.
● Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
● If the printer does not reset, and the control panel buttons still do not
respond, go to www.hp.com/support or contact HP Customer Care.
Solution Close iPhoto, then press Save on the printer control panel.
The printer does not find and display the images on the camera memory card or
internal memory.
Solution
● Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
● The memory card may contain file types the printer cannot read directly from
the memory card. This is only an issue when using a PictBridge-certified
camera with the camera port on the front of the printer.
– Save the images to a computer, then print them from the computer. For
more information, see the documentation that came with the camera and
the onscreen HP Photosmart Printer Help.
– The next time you take pictures, set the digital camera to save them in a
file format the printer can read directly from the memory card. For a list
of supported file formats, see Printer Specifications. For instructions on
setting the digital camera to save images in specific file formats, see the
documentation that came with the camera.
● The image filenames have changed from the original filenames assigned to
them by the camera. Make sure the filenames comply with the standard file
naming convention and structure used by the camera.
Solution Move the images from the camera's internal memory to the camera's
memory card. To do this, press OK to access the menu tabs. Navigate to the
Setup Menu, select Move Images to Card, then press OK.
You can also remove the memory card and then redock the camera. This forces
the HP Photosmart GoGo Photo Studio to read the internal memory of the camera.
Solution
● The printer may have drawn too much power.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
● The printer may be plugged into a power strip that is turned off. Turn on the
power strip, then turn on the printer.
● The printer may be plugged into an incompatible power source. If you are
traveling abroad, make certain the power source in the country you are
visiting complies with the power requirements and power cord of the printer.
The optional HP Photosmart Internal Battery is installed in the printer, but the
printer will not turn on using battery power.
Solution
● The battery may need to be charged. Plug in the printer power cord to
charge the battery. The printer battery light flashes green to indicate that the
battery is charging.
● If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
The optional HP Photosmart Internal Battery is installed in the printer, but it will
not charge.
Solution
● Unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
The printer makes noises when I turn it on, or starts making noises on its own
after it has been sitting unused for a while.
Solution The printer may make noises after long periods of inactivity
(approximately 2 weeks), or when its power supply has been interrupted and then
restored. This is normal operation—the printer is performing an automatic
maintenance procedure to ensure that it produces the best quality output.
Cause
● The battery in the remote may be drained.
● The Output tray is closed.
Solution
● Purchase a new CR2025 battery and replace the old battery with it.
● Open the Output tray. The infrared sensor is on the front of the printer. The
remote cannot communicate with the printer if the Output tray or anything
else covers the sensor.
● Aim directly at the infrared sensor on the front of the printer. Move closer, if
necessary.
● Remove anything that might be covering the sensor or obstructing the line of
sight between it and the remote.
The printer does not recognize the PictBridge camera connected to the camera
port.
Cause The HP Photosmart 420 series GoGo Photo Studio camera was already
in the camera dock when you connected the PictBridge camera to the camera
port. The printer only recognizes one camera at a time. Or the PictBridge camera
connected to the camera port was not on.
Solution Disconnect both cameras, then connect the PictBridge camera to the
camera port using the USB cable that came with the camera. If only the
PictBridge camera is connected to the camera port, make sure it is turned on.
Cause
● Video cable is not connected.
● Television/video input is not selected.
● The HP Photosmart GoGo Photo Studio is not switched to video mode.
Solution
● Make sure the supplied video cable is firmly connected to both the printer
and television.
● Make sure the television is set to receive input from the printer. For more
information, see the user manual that came with the television.
● Press the Video button on the printer control panel or remote control. The
video status light should be on.
Solution
● The supplied camera batteries are not rechargeable. You can buy
rechargeable batteries and replace the supplied batteries with them. For
more information, see the Camera User's Manual.
● The camera is not securely in the camera dock on top of the printer. Make
sure the camera is docked properly.
● Make sure the power cord is connected to the printer and to an active AC
power outlet.
● The HP Photosmart GoGo Photo Studio is running off the optional
HP Photosmart Internal Battery. Rechargeable camera batteries will not
charge unless the printer is connected to an AC power outlet with the power
cord.
Printing Problems
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support.
Solution
● Make sure that the paper-width guide fits close to the edge of the paper
without bending the paper.
● There may be too much paper loaded in the In tray. Remove some paper
and try printing again.
● If sheets of photo paper stick together, try loading one sheet at a time.
● If you are using the printer in an extremely high- or low- humidity
environment, insert the paper as far as it will go into the In tray, and load one
sheet of photo paper at a time.
● If you are using photo paper that is curled, place the paper in a plastic bag
and gently bend it in the opposite direction of the curl until the paper lies flat.
If the problem persists, use paper that is not curled. For information about
proper storage and handling of photo paper, see Maintaining the Quality of
Photo Paper.
● The paper may be too thin or too thick. Try using HP-designed photo paper.
For more information, see Choosing the Best Paper for the Job.
● If you are using 10 x 30 cm (4 x 12 inches) photo paper for panoramic
printing, do not load more than ten sheets in the In tray. Loading more than
10 sheets of this type of paper can cause paper feed problems.
Solution
● The paper may not be loaded correctly. Reload the paper, making sure that
the paper is correctly oriented in the In tray and that the paper-width guide
fits close to the edge of the paper. For paper-loading instructions, see
Loading Paper.
● The print cartridge may need to be aligned. For more information, see
Aligning the Print Cartridge.
Solution
● The printer may need attention. Read the camera Image Display for
instructions.
● The power may be off or there may be a loose connection. Make sure that
the power is on and the power cord is securely connected. If you are using
battery power, make sure the battery is correctly installed and charged
properly.
● You may not have any paper in the In tray. Check that paper is loaded
correctly in the In tray. For paper-loading instructions, see Loading Paper.
● The paper may have jammed while printing. See the following section for
instructions on clearing a paper jam.
Tip If you experience paper jams while printing, try loading one sheet of
photo paper at a time. Insert the paper as far as it will go into the In tray.
Solution
● Check the ink-level icon on the camera Image Display. If the print cartridge is
out of ink, replace it. For more information, see Inserting Print Cartridges.
● You may have begun printing and then cancelled the process. If you
cancelled the process before the image started printing, the printer may have
already loaded paper in preparation for printing. The next time you print, the
printer will eject the blank page before starting the new printing project.
Solution
● The print cartridge may be running out of ink. Check the ink-level icon on the
camera Image Display, and replace the cartridge if necessary. For more
information, see Insert the cartridge:.
● You may have selected a low-resolution setting on the digital camera when
you took the picture. For better results in the future, set the digital camera to
a higher resolution.
● Make sure you are using the right type of photo paper for the project. Use
HP-designed photo paper for best results. For more information, see
Choosing the Best Paper for the Job.
● You may be printing on the wrong side of the paper. Make sure the paper is
loaded with the side to be printed facing toward the front of the printer.
● The print cartridge may need to be cleaned. For more information, see
Cleaning the Print Cartridge.
● The print cartridge may need to be aligned. For more information, see
Aligning the Print Cartridge.
The images I marked for printing in the digital camera do not print.
Solution Some PictBridge-certified digital cameras let you mark images for
printing both in the camera's internal memory and on the memory card (DPOF). If
you mark images in the internal memory, and then move images from the
camera's internal memory to the memory card, the marks may not transfer. Mark
images for printing after you transfer them from a digital camera's internal
memory to the memory card. This is not true of the HP Photosmart GoGo Photo
Studio camera.
Make sure you select Yes when you first dock the camera and are prompted
about printing marked images.
Solution
● You are trying to print a video clip. Video clip printing is not supported. Try
printing another image.
● There are no images on the camera. Take some pictures and then try printing.
● The current image was captured on a different camera and then copied into
the HP Photosmart 420 series GoGo Photo Studio camera internal memory
or memory card. The print and red eyes removal options are disabled for
these images.
Solution
● Make sure the HP Bluetooth wireless printer adapter is plugged into the
camera port on the front of the printer. The light on the adapter flashes when
the adapter is ready to receive data.
● You may be too far from the printer. Move the device with Bluetooth wireless
technology closer to the printer. The maximum recommended distance
between the device with Bluetooth wireless technology and the printer is
10 meters (30 feet).
Error Messages
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support.
Error message: Open output door or clear paper jam, then press OK.
Solution To clear a paper jam, try the following:
● If the paper came part way through the front of the printer, gently pull the
paper towards you to remove it.
● If the paper did not come part way through the front of the printer, try
removing it from the back of the printer:
– Remove the paper from the In tray, then pull down on the In tray to open
it fully to a horizontal position.
– Gently pull the jammed paper to remove it from the back of the printer.
– Lift the In tray up until it snaps back into paper-loading position.
● If you cannot grasp the edge of the jammed paper to remove it, try the
following:
– Turn off the printer.
– If the optional HP Photosmart Internal Battery is not installed in the
printer, unplug the printer power cord. Wait about 10 seconds, then plug
the power cord back in.
– If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord, if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds,
then reinstall the battery. If desired, plug in the power cord.
– Turn on the printer. The printer checks for paper in the paper path and
will automatically eject the jammed paper.
● Press OK to continue.
System Requirements
Component Windows PC Minimum Macintosh Minimum
Video Display 800 x 600, 16-bit or higher 800 x 600, 16-bit or higher
CD-ROM Drive 4x 4x
Printer Specifications
Category Specifications
USB 2.0 Full-speed Support Microsoft Windows 98, 2000 Professional, Me,
XP Home, and XP Professional
Mac OS X 10.2.3 through 10.3.x
HP recommends that the USB cable be less than
3 meters (10 feet) in length
Placing a call
Call HP Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
● Printer model number (located on the front of the printer).
● Printer serial number (located on the bottom of the printer).
● Camera model number (located on the front of the camera)
● Camera serial number (located on the bottom of the camera)
● Computer operating system.
● Version of printer driver:
– Windows PC: To see the printer driver version, right-click the HP Digital
Imaging Monitor icon the Windows taskbar and select About.
– Macintosh: To see the printer driver version, use the Print dialog box.
● Messages displayed on the camera Image Display or on the computer monitor.
● Answers to the following questions:
– Has the situation you are calling about happened before? Can you recreate
the situation?
– Did you install any new hardware or software on your computer around the
time that the situation occurred?
A E O
accessories 11, 33 error messages 44 onscreen Help 3
aligning print cartridges 30
alignment page 30 F P
file formats, supported 47 paper
B buying and choosing 17
batteries G loading 18
compartment 10 GoGo Photo Studio maintaining 17, 33
model 12 menu 13 specifications 47
black-and-white prints 19 trays 5
Bluetooth H troubleshooting 41
printing 27 help. See troubleshooting paper jams 16, 42, 45
troubleshooting 44 help, onscreen 3 passport photos 24
wireless printer adapter 12 HP Photosmart GoGo Photo print cartridges
buttons 8 Studio aligning 30
accessories 33 choosing 19
C storing 32 cleaning 29
cameras transporting 33 cleaning contacts 30
images do not print 43 using handle 33 storing 32
port 5 HP Photosmart software testing 30
carrying case updating 31 printer
model 12 HP Real Life technologies 24 accessories 11
transporting HP Software Update 31 cleaning 29
HP Photosmart GoGo documentation 3, 4
Photo Studio 33 error messages 44
I
cartridges. See print cartridges parts 5
images
cleaning specifications 47
cropping 24
print cartridge contacts 30 printing
improving quality 24
print cartridges 29 all images 24
removing red eye 24
printer 29 basics 23
transferring to a computer
computer borderless prints 24
26
printing from 3 from a computer 26
viewing for print 23
system requirements 47 from Bluetooth wireless
viewing in slide show 24
control panel 8 devices 27
viewing on a TV 24
cropping an image 24 from computer 3
zooming 24
Customer Care 51 from other devices 25
zooming and cropping 24
from PictBridge-certified
ink cartridges. See print
D camera 27
cartridges
digital cameras. See cameras help 16
ink level, checking 30
docking the camera 21 new images 24
documentation passport photos 15, 24
L test page 30
guides 4 lights 7
onscreen Printer Help 4 prints
loading paper 18 print cartridges, choosing
setup instructions 4
documentation, printer 3 19
M
menu, GoGo Photo Studio 13
R
red eyes removal 24
remote control 11, 39
S
slide show 24
specifications 47
storing
HP Photosmart GoGo
Photo Studio 32
photo paper 33
print cartridges 32
system requirements 47
T
test page 30
transporting HP Photosmart
GoGo Photo Studio 33
transporting printer 11
trays, paper 5
troubleshooting
Bluetooth 44
Customer Care 51
error messages 44
flashing lights 35
paper problems 41
quality problems 43
U
USB
port 5
specifications 47
Z
zooming an image 24
Tri-color Eastern Europe, Russia, Middle East, Africa, Japan #135 or #134
www.hp.com/support
*Q6366-90190*
Printer User’s Manual
*Q6366-90190*
Q6366-90190