Steam Survey

Steam UX/UI Survey
SECTION 1: How to respond to the Questionnaire

Questions featuring a YES or NO selection require you to circle the option that best
matches your response.
1) Is this understood?
Yes No
Questions featuring a), b), c)… options require you to circle a single response that best
matches your response.
1) Is this understood
a) I understand
b) I do not understand
Questions featuring check mark boxes ☐ require you to check þ each box that applies to
you.
1) Which of the following apply to you?
☐ I have my own personal Steam account
☐ I share a Steam account with others
☐ I am new to Steam
☐ I have used Steam for over a year
☐ I am happy with my experiences so far with Steam.
☐ I have never used Steam
Questions formatted in a Likert Scale require you to circle the response, which best
matches, your attitude towards the questions. This may be based on frequency,
agreeableness, and likelihood.
1. How likely are you to continue using Steam in the future?
Not at all Probably not Possibly Probably Definitely
1 2 3 4 5
Progress %
Steam UX/UI Survey
SECTION 1a: Demographics

1. Age: _____
2. Gender: _____
3. Are you the primary account user? Yes No
4. What types of games do you play?
☐ Action (Call of Duty, Mortal Kombat)

☐ Adventure (Zelda, Skyrim, The Witcher)
☐ Simulation (XPlane, Euro Truck Simulator)
☐ Sports (MLB, FIFA, NBA 2k)
☐ Strategy (StarCraft, Civilization)
☐ Other_________
5. Why do you play games?
☐ Graphics
☐ Relaxation/Recreation
☐ For the challenge
☐ Other__________
SECTION 2: Platform Use

1) How did you first learn about Steam?
a) Internet Search
b) Recommendation
Other_____________
2) Do you use any other platforms for playing and purchasing video games?
☐ Epic
☐ Humble Store
☐ Windows Store
☐ Uplay
☐ Blizzard
☐ Origin
Progress %
Steam UX/UI Survey
3) Which platform do you use the most?

a) Steam
b) Origin
c) Epic
d) Humble Store
e) Windows Store
f) Blizzard
4) Which platform do you use the least?

a) Steam
b) Origin
c) Epic
d) Humble Store
e) Windows Store
f) Uplay
g) Blizzard
5) On average how many hours a week do you spend on these platforms?

a) 0-2
b) 3-5
c) 5-10
d) 10+
6) How many hours a week do you spend on Steam?

a) 0-2
b) 3-5
c) 5-10
d) 10+
7) When was the last time you used Steam?

a) 0-3 Days
b) Past week
c) Past two weeks
d) Past month
e) More than a month
Progress %
Steam UX/UI Survey
8) Which of the following reasons do you use Steam?

☐ Video games
☐ Software
☐ Socialize with friends
☐ Community features
☐ Purchases
9) How likely is it that you could recommend our product/website to a friend or
colleague?
Not at all Probably not Possibly Probably Definitely
1 2 3 4 5
SECTION 3: Purchases
1. When is the last time you made a purchase on Steam?
a) I have not made a purchase on Steam
b) Within the last few days
c) Past week
d) Past Month
e) Past year
2. How often do you make purchases on Steam?
a) I have not made a purchase on Steam
b) Weekly
c) Monthly
d) A few times a year
3. How much money on average do you spend when making a purchase on Steam?
a) I do not spend money on Steam
b) $0-$10
c) $10-$20
d) $20-$60
e) $60-$100
f) $100+
Progress %
Steam UX/UI Survey
4. Which of the following do you use to make purchases on Steam?

☐ Credit/Debit cards
☐ PayPal
☐ Gift cards
☐ None
5. How often do you preorder a video game on Steam?
a) Never
b) Rarely
c) Occasionally
d) Frequently
6. How often do you purchase a video game at full price on Steam?
a) Never
b) Rarely
c) Occasionally
d) Frequently
7. How often do you purchase a video game during a Steam sale?
a) Never
b) Rarely
c) Occasionally
d) Frequently
8. Do you purchase non-game related software on Steam?
Yes No
9. If so how often (Referencing previous answer)?
a) Rarely
b) Occasionally
c) Frequently
10. Have you purchased hardware through the Steam store? (Examples: Steam,
Controller, Steam Link, VR headset)
Yes No
Progress %
Steam UX/UI Survey
11. Have you ever purchased a game mod through the Steam Workshop?
Yes No
12. Have you bought or sold items through the Steam Marketplace?
Yes No
13. Have you ever purchased a gift for someone on Steam?
Yes No
14. Have you received gifts from friends through Steam?
Yes No
15. Do you ever return products on Steam?
Yes No
16. If so are you happy with the process?
Yes No
17. Are you familiar with Steam’s refund Policy?
Yes No
18. Would you change anything about Steam’s refund policy? (Only answer if she said
yes in the previous question)
Yes No
What would you change? ________________________________________________
_____________________________________________________________________
_____________________________________________________________________
19. Do Steam user reviews factor in to your decision to make a purchase?
Yes No
20. If so how important are user reviews to your decision?
Not Important Slightly Important Moderately Important Important Very important
1 2 3 4 5
21. Do Steam publisher reviews factor in to your decision to make a purchase?

Yes No
22. If so how important are publisher reviews to your decision?
Not Important Slightly Important Moderately Important Important Very important
1 2 3 4 5
Progress %
Steam UX/UI Survey
SECTION 3a: Steam Vs. Epic Game Store

1. Are you familiar with the Epic Game’s store?
Yes No
2. How often do you use the Epic Game’s store?
a) Never
b) A few times a year
c) Monthly
d) Weekly
e) Daily
3. Which platform do you prefer?
a) Steam
b) Epic Store
Why?_____________________________________________________________
__________________________________________________________________
4. Which platform would you recommend most to a friend or colleague?

a) Steam
b) Epic Store
Why?_____________________________________________________________
__________________________________________________________________
5. Which of the following features are important to you?

☐ Voice Chat
☐ Account Sharing
☐ Achievements
☐ Vr Support
☐ Cloud Saving
☐ None
6. Which of the following features have you used?
Progress %
Steam UX/UI Survey
☐ Mod Workshop
☐ Early access games
☐ Game streaming
☐ Marketplace/Item Trading
☐ Overlay
☐ None
7. If you were going to purchase a video game that was available on both the Steam and
Epic games stores, which platform would you make the purchase on?
a) Steam
b) Epic Store
Why?
__________________________________________________________________
__________________________________________________________________
8. If a video game you intend to purchase is available on the Steam store for $60 and the
Epic Store for $50, which platform would you be most likely to purchase the game
on?
a) Steam
b) Epic Store
SECTION 4: Usability
1. I have an easy time navigating the Steam Store.
Strongly Disagree Disagree Undecided Agree Strongly Agree
1 2 3 4 5
2. When using the search feature to find a game, the results are often relevant to my
search.
1 2 3 4 5
Progress %
Steam UX/UI Survey
3. The Featured & Recommended menu often showcases games relevant to my interests.
1 2 3 4 5
4. I am more likely to purchase a game that was showcased in the Featured &
Recommended menu.
1 2 3 4 5
5. I often browse the New Release menu when searching for a game.
1 2 3 4 5
6. I often use the Recommended By Friends tab.

1 2 3 4 5
7. The Recommended By Friends tab helps me make a decision on a purchase.

1 2 3 4 5
8. I frequently use the Top Sellers tab to search for games.

1 2 3 4 5
9. I frequently browse the Popular Upcoming tab when looking for a video game?
1 2 3 4 5
Progress %
Steam UX/UI Survey
10. I often use the Tag filter when searching for games.
1 2 3 4 5
11. The results of my Tag filter generally meet my search expectations?

1 2 3 4 5
12. I often look forward to upcoming Steam sales.

1 2 3 4 5
13. I have trouble navigating the Steam Store interface during Steam sales.
1 2 3 4 5
14. I am often overwhelmed when browsing the Steam store during a sale.
1 2 3 4 5
15. I am happy with the current state of the Steam store.

1 2 3 4 5
16. I find the Steam store interface intuitive to use.

1 2 3 4 5
17. I would like to see a feature added where I can filter Top sellers by date ranges.
1 2 3 4 5
Progress %
Steam UX/UI Survey
18. I am happy with the variety and amount of products available on Steam.
1 2 3 4 5
19. I often use the Browse by Genre feature when searching for a video game.
1 2 3 4 5
20. I often find the Browse by Genre results to match my expectations.

1 2 3 4 5
21. Is there anything about the Steam store that you like or dislike and why?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
22. Do you have any recommendations for changes or features you would like to see
added to the Steam store?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Progress %

Steam Survey

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Steam UX/UI Survey

SECTION 1: How to respond to the Questionnaire

SECTION 1a: Demographics

☐ Action (Call of Duty, Mortal Kombat)

SECTION 2: Platform Use

3) Which platform do you use the most?

4) Which platform do you use the least?

5) On average how many hours a week do you spend on these platforms?

6) How many hours a week do you spend on Steam?

7) When was the last time you used Steam?

8) Which of the following reasons do you use Steam?

4. Which of the following do you use to make purchases on Steam?

21. Do Steam publisher reviews factor in to your decision to make a purchase?

SECTION 3a: Steam Vs. Epic Game Store

4. Which platform would you recommend most to a friend or colleague?

5. Which of the following features are important to you?

6. I often use the Recommended By Friends tab.

7. The Recommended By Friends tab helps me make a decision on a purchase.

8. I frequently use the Top Sellers tab to search for games.

11. The results of my Tag filter generally meet my search expectations?

12. I often look forward to upcoming Steam sales.

15. I am happy with the current state of the Steam store.

16. I find the Steam store interface intuitive to use.

20. I often find the Browse by Genre results to match my expectations.

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