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Claims Process Flow

Completes relevant claim Receives


forms with supporting docs payment
Start
Claimant

Assist claimant
to fulfill further
Agent requirements

GETSB Claims Department GETSB receives Dispatch claims


complete set of payment
Receives claim Claim forms are available Sends further requirement claim documents (S +10)
notification in i-GreatPartner for to claimant / Agent (S day)
(T day) claimant to retrieve (T+3)

Claims Approve claims


Assessment (S+5)
Further Requirements Approved Issue claims
payment
(S+8)

Legend:
T – Today
S – Submission

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