1 _________________
___________________
F0044
AN OVERVIEW OF
FACILITY MANAGEMENT ___________________
New ways of doing business include:
___________________
___________________
1. Globalization of real estate portfolios and
associated facility management strategies
2. Total energy
3. Performance-based contracts
___________________
4. Focus on workplace management rather
than asset management only
___________________
___________________
___________________
___________________
___________________
An Overview of Facility Management * Property of STI
Page 1 of 26
___________________
2 _________________
___________________
F0044
New ways of doing business include:
___________________
___________________
5. Bundling and integration of services that
___________________
affect the workplace environment
6. Service levels rather than performance
___________________
specifications
___________________
___________________
___________________
___________________
___________________
An Overview of Facility Management * Property of STI
Page 2 of 26
___________________
3 __________________
___________________
F0044
New Ways of Doing Business
___________________
7. Setting up and maintaining a balanced
scorecard process to measure performance ___________________
___________________
against goals and regularly reporting this
information to customers
8. Implementing a Six Sigma program as a
___________________
measure of quality that strives for near
perfection ___________________
___________________
___________________
___________________
___________________
An Overview of Facility Management * Property of STI
Page 3 of 26
___________________
4 __________________
___________________
F0044
Definitions
___________________
___________________
Facilities Management
1. Managing and coordinating interrelated
___________________
"people, process, and place" issues and
functions within the corporation or
organization.
___________________
2. The practice of coordinating the physical
workplace with the people and work of the
organization.
___________________
___________________
___________________
___________________
___________________
An Overview of Facility Management * Property of STI
Page 4 of 26
___________________
 5 _________________ 7 __________________
___________________ ___________________
F0044 F0044

Exhibit 1.2 Nine Facility Management-

Related Job Responsibilities
Definition: Facility Management
___________________ 1. Long Range Facility Planning
___________________
3. An interdisciplinary field primarily devoted
___________________ 2. Annual Facility Planning (Tactical Planning) ___________________
to the maintenance and care of
commercial or institutional buildings and
all this may be done with the help of
___________________ 3. Facility Financial Forecasting and
Management ___________________
computer programs available at present.
___________________ 4. Real estate acquisition and/ or disposal

5. Interior space planning, work

___________________
___________________
___________________
___________________
___________________
An Overview of Facility Management * Property of STI
Page 5 of 26
___________________ An Overview of Facility Management
___________________
specifications, and installation and space
management ___________________
___________________
___________________
___________________
___________________
* Property of STI
Page 7 of 26
___________________

6 _________________ 8 __________________
___________________ ___________________
F0044 F0044

Exhibit 1.2 Nine Facility Management-

Exhibit 1.1 Facilities Management People,
___________________ ___________________
Related Job Responsibilities
Place, Process and Technology

___________________ ___________________
6. Architectural and Engineering Planning and
Design

___________________ 7. New Construction and/ or Renovation work

___________________
People Process

8. Maintenance and Operations of the Physical

___________________ Plant

9. Telecommunications integration, security,

___________________
Technology
Place
___________________
___________________
___________________
___________________
An Overview of Facility Management * Property of STI
Page 6 of 26
___________________ An Overview of Facility Management
___________________
and general administrative services (food
services, records management,
reprographics, transportation, mail
___________________
services, etc.)
___________________
___________________
___________________
___________________
* Property of STI
Page 8 of 26
___________________
 9 _________________ 11 _________________
___________________ ___________________
F0044 F0044

___________________ ___________________
Other Management Terms: Exhibit 1.3 Quality Service
and Product Providers
1. Property Management

2. Asset Management ___________________  Consultants for art, computer, energy,

food service, landscaping, lighting, records
___________________
Exhibit 1.3 Quality Service and
Product Providers ___________________ management, relocation, risk
management, telecommunications,
security, signage, and other services
___________________
 Municipal code and regulatory officials
___________________  Landlords, property managers, and asset
managers
___________________
___________________ ___________________
 Utility Suppliers

 Real estate developers, brokers, and tenant  Maintenance, janitorial and other vendors
and specialty suppliers

___________________ ___________________
representatives

 Soil and material testing engineers

___________________ ___________________
___________________ ___________________
___________________ ___________________
An Overview of Facility Management * Property of STI
Page 9 of 26
___________________ An Overview of Facility Management * Property of STI
Page 11 of 26
___________________

10 ________________ 12 _________________
___________________ ___________________
F0044 F0044

Exhibit 1.3 Quality Service and

Definitions
___________________ ___________________
Product Providers

 Architects

 Engineers ___________________ ___________________

 Interior Designers

 Estimators and schedulers

___________________ ___________________
 Systems furniture installers ___________________ ___________________
 Movers
___________________ ___________________
___________________ ___________________
 General contractors and their sub
contractors

___________________ ___________________
___________________ ___________________
___________________ ___________________
An Overview of Facility Management * Property of STI
Page 10 of 26
___________________ An Overview of Facility Management * Property of STI
Page 12 of 26
___________________
 13 ________________ 15 _________________
___________________ ___________________
F0044 F0044

The Facility Management Mission The Facility Management Mission

FACILITY MANAGEMENT MISSION STATEMENT

___________________ ___________________
Exhibit 1.13

The mission of the Corporate Facility

___________________ ___________________
Management Department is to serve ABC
Company and our Customers by providing and
delivering timely, quality, professional facility
___________________ ___________________
management analysis, and consulting support
services. Doing so enhances ABC’s long term
competitive position through the acquisition
___________________ ___________________
and management of efficient, cost- effective
facilities. ___________________ ___________________
We provide high- quality facility management
services essential to productive work and ___________________ ___________________
___________________ ___________________
support environments.

___________________ ___________________
___________________ ___________________
An Overview of Facility Management * Property of STI
Page 13 of 26
___________________ An Overview of Facility Management * Property of STI
Page 15 of 26
___________________

14 ________________ 16 _________________
___________________ ___________________
F0044 F0044

The Facility Management Mission The Facility Management Mission

___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
An Overview of Facility Management * Property of STI
Page 14 of 26
___________________ An Overview of Facility Management * Property of STI
Page 16 of 26
___________________
 17 ________________ 19 _________________
___________________ ___________________
F0044 F0044

The Facility Management Team The Facility Management Team

___________________ ___________________
___________________ ___________________
___________________ ___________________
It is important that you and your customer take
the time necessary to understand your ___________________ ___________________
___________________ ___________________
customer's business requirements and your
mutual roles as team members to meet those
needs.

___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
An Overview of Facility Management * Property of STI
Page 17 of 26
___________________ An Overview of Facility Management * Property of STI
Page 19 of 26
___________________

18 ________________ 20 _________________
___________________ ___________________
F0044 F0044

The Facility Management Team The Facility Management Team

___________________ ___________________
___________________ ___________________
Include a review of the following aspects of
your department:

___________________ ___________________
1. Department mission

2. Previous real estate assignments

3. Measuring performance and service against

specific standards
___________________ ___________________
4. Staff ___________________ ___________________
5. Quality, excellence, and customer
satisfaction programs ___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
An Overview of Facility Management * Property of STI
Page 18 of 26
___________________ An Overview of Facility Management * Property of STI
Page 20 of 26
___________________
 21 ________________ 23 _________________
___________________ ___________________
F0044 F0044

The Facility Management Team The Facility Management Team

___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
An Overview of Facility Management * Property of STI
Page 21 of 26
___________________ An Overview of Facility Management * Property of STI
Page 23 of 26
___________________

22 ________________ 24 _________________
___________________ ___________________
F0044 F0044

The Facility Management Team The Facility Management Team

___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
An Overview of Facility Management * Property of STI
Page 22 of 26
___________________ An Overview of Facility Management * Property of STI
Page 24 of 26
___________________
 25 ________________
___________________
F0044

The Facility Management Team

___________________
___________________
An increasing number of corporations are
developing detailed real estate, design,
furnishing, building, and service requests

___________________
for proposal (RFPs) that require service and
product providers to meet stringent
financial and facility obligations.

___________________
___________________
___________________
___________________
___________________
___________________
An Overview of Facility Management * Property of STI
Page 25 of 26
___________________

26 ________________
___________________
F0044

The Facility Management Team

___________________
In developing your strategy, you and your
customer may choose to use this key
business philosophy along with the
___________________
negotiating principles of the following:

1. Time
___________________
2. Power ___________________
3. Information
___________________
___________________
___________________
___________________
___________________
An Overview of Facility Management * Property of STI
Page 26 of 26
___________________