Client Requirement Document

AK Bharatgas Agency App

AK Bharatgas Agency Mobile app facilitates consumers to avail LPG services- Now you can Book your
refill & pay online, get a refill history, your address details, get safety instructions and avail various
other services.

The AK Bharatgas Agency Mobile app is the only app you need for all your Fuel related needs. It's
intuitive and easy-to-use interface empowers you to access your commercial LPG account, If you are
an AK Bharatgas Agency Mobile app customer, this is an easiest and smart app you have!

This is an android application which facilitates Commercial Gas consumers to avail various LPG
related services like:

1. Side Menu Options for additional features

2. Easy User Login
3. Login and Without login features access
4. Quick Book and Online Payment
5. Refill History
6. Mechanic Service Request
7. Address change service request
8. Mobile Number change service request
9. Get Your Distributor details
10. Request for Number of Cylinder
11. Discount facility available (As per requirements)
12. Surrender Connection
13. Rate Your Distributor
14. Push Notifications
15. Safety Clips/Instruction
16. Locate Distributor
17. Call to Us

NOTE: All the services may vary according to the company norms.

FAQ:

1. How to login?
You can login with a registered mobile number. you will get OTP on your registered mobile number.
After authenticating OTP, you need to generate Login PIN for future login.

2. What is skip login?

You can use AK Bharatgas new mobile app without login. there are limited features in without login.
You can login anytime using Active login option.

3. Forgot Password?
If you forgot your 4digit login PIN for the app, you can use forgot password to reset your PIN hence
you will need to authenticate with your registered mobile number again.

4. Getting Authentication/Invalid/Unexpected/Network request error?

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You can try services back after some time if still getting the same error please try to re-login. If
continuously getting the same error, for privacy reason report your issue to developer email only. you
need to share your registered mobile number with your report email.

5. How to re-login?
You can use the forgot password option. App data will be reset, and you can login again with
registered mobile number.

6. Not getting OTP?

Sometime OTP sending may be delayed due to a huge number of queues for SMS. You can wait or try
after some time.

7. Query/Feedback for a service request?

Your Service request, Address change, Mobile Change, New connection request are processed by
your distributor. You need to contact your distributor in case any query.

9. Is mobile number not Available with AK Bharatgas error?

For privacy reason report your issue to developer email only and share your registered mobile
number with your email.

10. Getting any other error?

For privacy reason reports your issue to developer email only. you need to share your registered
mobile number with your report email.

App Features:

a. Book LPG Refill

b. Check Refill History
c. Log a Complaint
d. Request to Surrender LPG Connection
e. Rate the HP Gas distributor
f. Avail Preferred time delivery
g. Transparency Portal

Pre-Requisite for the usage of Mobile App:

a) User should be a consumer of any GAS company

b) Should have a valid Mobile No. or E-mail Id registered with any GAS company.

Key Features:

• Book your LPG Cylinder

• Track your Booking History
• Manage Existing LPG Connection Account
• Get a New LPG Connection

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• Request Mechanic Services

• Raise and Track your Service Requests
• Contact Customer Support

Requirements:
Valid Mobile Number and Email ID.

Application Architecture:

Customer Delivery-Man Office

Device Device Dashboard

Server
Database

Features and Permission to Users:

Sr. No. Features Customer Delivery-Man Admin (Dashboard)

1 Login Yes Yes Yes
2 Notification Yes Yes Yes (Push)
3 Live Tracking Yes Yes Yes
4 Booking Yes No Yes (Cust Request)
5 Complaint/Query Yes No No
6 Call Yes Yes No
7 Bill/Email Receipt Yes Yes (Push) Yes (Push)
8 Discount Yes (Request Sent) Yes (Approve) Yes (Approve)

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The information contained in these documents is confidential, privileged and only for the
information of the intended recipient and may not be used, published or redistributed without the
prior written consent of SARAS technologies.
Note:
All terms and conditions are reserved to SARAS technologies, it follows under the company norm.

Sincerely,

Amit Dandwate
(Project Head)

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