VIVEK

Vill. Purwa bhagga post. Dhupkari dist. Auraiya (206244)

EMAIL: vivekrajpkumar2@gmail.com.com

IT SUPPORT ENGINEER
Seeking challenging assignments across IT Hardware and Networking industry

PROFESSIONAL EXPERIENCE

Currently working in HCL Infosystems Ltd. (Head Office) | Since Oct 2013
As IT Engineer
 OS installation:- Win XP, Win Server 2003, 2008, Windows 7 & Linux OS
 Assembling, hardware up gradation troubleshooting,
 Windows maintenance, dual booting, upgrade & update the windows.
 MS outlook configuration, Outlook backup & restore and troubleshooting.
 Printer installation and troubleshooting.
 Troubleshooting Clint Systems using RDP & Team Viewer
 User Profiles Backup and Restore.
 Installation, Configuration and troubleshooting of all Windows and Linux OS.
 Configuring Microsoft outlook, outlook express, Mozilla Thunderbird, Windows live mail.
 Installing, configuring and troubleshooting of network and local printers and scanners.
 Recovering and backup operations in Microsoft outlook.
 Identification and troubleshooting of networks.
 Troubleshooting of Client Machines via remote access or on site.
 Skilled in troubleshooting hardware, software, LAN, WAN and operating system issues.
 Creating user accounts, including user rights, security and group’s creation.
 Add or remove computer on domain and workgroup.
 Assisted the clients with technical issues, troubleshooting, installation and configuration
 Installed, changed and removed hardware in various desktop and Laptop PC’
 Interacted with users to solve software and hardware issues.
 Installing anti viruses and maintaining them up to date and solving general issues.
 Troubleshoot and solving Hardware generated problems.
 Solving Application & Desktop level generated problems.
 Troubleshooting servers at hardware level.

PREVIOUS EXPERIENCE:

Worked with AFORESERVE Touch as a Chip Level Engineer from JULY 2017 to JULY 2018

 Chip level repair of Desktop and notebooks computers.

 Chip level repair of All in one PC’s (HCL, DELL, HP, LENOVO).
 Troubleshooting and repair of HDD and Graphics card.
 Checking compatibility between various types of hardware and software’s.
 Testing hardware performance with many types of operating systems like windows and Linux.
 Assembling of Desktop Pc’s as per Customer requirement.
EDUCATIONAL & PROFESSIONAL CREDENTIALS
 Diploma Computer Science & Eng. From GOVT. POLYTECHNIC IN 2008
 Intermediate 2005; Uttrakhand Board
 High School 2003; Uttrakhand Board

Date of Birth :
Permanent Address :