02/10/2017 Extended Warranty for Mobiles - TnC

Flipkart Protect Extended Warranty - Terms and Conditions

Preliminary:
'Flipkart Protect' extended warranty service ("EW") is owned and offered by Jeeves Consumer Services Private Limited ("Jeeves"), an affiliate of
Flipkart Internet Private Limited ("Flipkart"), the owner and operator of the unique resource locator, www.flipkart.com, whether accessed through a
mobile application or any other means ("Platform").

This EW is available for subscription/purchase along with select products ("Covered Product") on the Platform by registered sellers. EW is available
only in select cities in India. EW is applicable on Your address of purchase of the Covered Product, or in case of change in such address, only if
such address is serviceable, as confirmed by Jeeves ("Service Address").

By purchasing the EW on the Platform, purchaser/customer ("You" or "Your") agrees to be bound by:
these terms and conditions ("T&Cs"); and

the terms of use, privacy policy, and other relevant documentation including any modifications, alterations or updates thereof, that are published
on the Platform.

EW - Key Features

Key features of the EW, details of which are provided in these T&Cs, are as follows:
Repair / Replacement for defective Covered Product.

Genuine spare parts used for repair of Covered Product.

Free door-step pick-up and drop of Covered Product.

7 days SLA commitment.

End to end paper-less transaction.

Defined Terms

The following terms, when capitalized, if not defined elsewhere in these T&Cs shall have the meanings assigned to each such term below:
Purchase Price: is purchase price of the Covered Product prior to any discounts but including applicable taxes.

EW Coverage Start Date: is the date after the expiry of the Manufacturer's Warranty on the Covered Product.

EW Coverage Term: is 12 months from the EW Coverage Start Date subject to these T&Cs.

Sum Assured /Coverage Amount: is 80% of the Purchase Price.

Remaining Sum Assured: at any point of time within EW Coverage Term, is the Sum Assured minus the sum of previous Claim amounts.

Manufacturer's Warranty: Warranty coverage provided by the manufacturer in respect of the Covered Product. Manufacturer’s Warranty is assumed
to begin on the date of purchase of the Covered Product as mentioned on the Invoice.

Repair warranty: is a 90 day repair warranty (from the date of repair done under the EW) on the repairs done on the Covered Product under this EW
under which in case of recurrence of the repaired issue, Jeeves will repair such issue free of cost.

SLA: SLA (service level agreement) is defined as the total time elapsed between the pick-up of the Covered Product from the Service Address and
the first attempt to deliver the repaired/replaced Covered Product to the Service Address. EW offers a 7 Calendar Days repair/replacement SLA to
You.

Part Payment: is calculated as repair estimate minus Remaining Sum Assured.

Invoice: The original invoice that has been issued to you by the retailer for purchase of the Covered Product.

Calendar Days: Includes all 7 days (weekdays and weekends); excludes national & regional holidays

EW Applicability/Non-applicability:

https://www.flipkart.com/pages/ew-mobile-tnc 1/4
02/10/2017 Extended Warranty for Mobiles - TnC
EW is applicable only if, during the EW Term, the Covered Product suffers a manufacturing defect led breakdown as per the Manufacturer’s
Warranty. EW covers:
Cost of genuine spare parts;

Cost of labour; and

Cost of transporting the Covered Product for repairs and applicable taxes

EW is not applicable in either of the following cases:

Physical or accidental damage of any kind that causes internal or external components of Covered Product to malfunction.

Issues arising on account of liquid/water logging.

Issues arising out of wear and tear of the Covered Product.

Issues or costs arising due to unauthorised repairs carried out on the Covered Product, improper usage and defects due to electrical wiring,
plug(s), switches, extension box, inverter, grounding defects, damages due to sudden surge fluctuation, fluctuating voltage, loose contacts etc.;
and damages resulting from external causes like rat bite(s), insect infestation or intrusion.

Breakdown on account of any accessories not originally provided by the manufacturer of the Covered Product.

Issues arising as a result of non-operating or cosmetic deterioration that do not affect the functionality or operation of the Covered Product.

If modifications are carried out in consonance with the brands’ policies using genuine parts and through authorised service centers which
increase the value of the Covered Product then the EW will continue to apply to the Covered Product. However, the EW will only cover the original
Invoice value of the Covered Product and will exclude the modifications carried out.

Performing actions on the Covered Product that cause the Manufacturer’s Warranty to be void, including but not limited to Covered Products
that have been modified, altered, adjusted or repaired, serviced, moved, removed, installed, by unauthorised persons.

Breakdown or consumption of consumable products such as batteries, chargers, earphones, headphones

Breakdown caused by a failure to follow the manufacturer's installation or operating instructions.

Covered Product(s) with removed or altered IMEI/serial numbers.

Damage to computer hardware, software and data caused by, including, but not limited to virus, application programs, network drivers, source
code, object code or proprietary data, support, configuration, installation or reinstallation of any software or data.

Any fraudulent descriptions or misrepresentations by You.

Malfunction of the Covered Product resulting from inadequate safekeeping, storage at high temperatures or humidity, storage with mothballs or
leakage of batteries.

Damage occurring due to natural calamities like floods, earthquakes and acts of God.

Products used for commercial uses not covered.

Defects not covered by the Manufacturer’s Warranty of the Covered Product.

EW – Details & Steps to be followed:

In the event of a claim request under the EW, You are required to do the following:
Intimate Jeeves about the defect and the corresponding issue at 1800 425 5568 or 080-25187326 and provide other relevant information required
by Jeeves .

If Jeeves, at its sole discretion, considers that EW is applicable on the claim request( such approved/ accepted claim request referred to as
"Claim"), Jeeves will attempt to resolve the issue over a telehone call on your registered mobile number failing Jeeves shall schedule a technical
visit at your Service Address. You shall co-operate with Jeeves team in this regard.

In case the defect is not resolved and upon receipt of email from protect @ jeeves.co.in, share documents (i.e. IMEI number of the Covered Product,
valid identity proof issued by the Government of India and images of the Covered Product) as required and communicated by Jeeves within 72
hours from receipt of email in order to further process the Claim. If the IMEI/Serial Number of the Covered Product has changed as a result of
repairs or product exchange by the manufacturer, You will provide Jeeves with the relevant documentation clearly indicating the old and new
IMEI/Serial Number along with the date and reason for the change in the IMEI/Serial Number.

Only upon receipt of required documents, Jeeves will arrange and allocate door-step pickup service though Jeeves' logistics partner(s) from the
Service Address.

You shall pack the Covered Product, print the waybill and keep the Covered Product ready for pickup as per the instructions provided to You over
your registered email Id and mobile number. You shall handover the Covered Product within 72 hours from pick-up allocation.

Jeeves' logistics partner will pick up the packed Covered Product from the Service Address and ship it to Jeeves’ authorized repair center for either
repair or replacement, as determined by Jeeves at its sole discretion depending on the factors including, but not limited to, cost of repair, availability

https://www.flipkart.com/pages/ew-mobile-tnc 2/4
02/10/2017 Extended Warranty for Mobiles - TnC
of spares and time to serve.

In case, Jeeves decides to repair the Covered Product, the repair center will get it repaired using genuine spare parts.

In case, Jeeves decides to offer replacement of the Covered Product, You will be provided the choice to either opt for replacement or get back
unrepaired Covered Product. If You opt to get back the unrepaired Covered Product, Your Covered Product will be delivered within the SLA to your
Service Address. If You opt for replacement of Covered Product, the Covered Product will be replaced with a product containing similar features
and which is of an equivalent make as per industry and market standards. The replacement device may either be a new or a refurbished device with
equal or equivalent features. The make and model of the new or refurbished replacement will be at the sole discretion of Jeeves. In case of
replacement, the Covered Product will be retained by Jeeves and Your Sum Assured under EW will be consumed and this EW will automatically
stand terminated vis-à-vis Your Covered Product. Jeeves will provide warranty service on the replacement device, terms and conditions of which
will be communicated to You on Your registered email ID, for the remainder of the EW Coverage Term.

While processing the Claim, if at any time, Jeeves determines that there has been any misrepresentation, wrongful description or non-disclosure of
any material fact significant to the Claim, then all benefits under this EW shall be forfeited and stand cancelled vis-à-vis the Covered Product.

In case the cost of repair/replacement is beyond the Remaining Sum Assured, You will be provided the choice to either get back unrepaired Covered
Product or make online Part Payment though the link shared by Jeeves on your registered email ID and mobile number within 72 hours of payment
request.

Once the Covered Product is repaired/ replaced, Jeeves' logistics partners will have the Covered Product shipped back to Your Service Address.

Coverage:
Under no circumstances and in no event shall EW cover an amount that exceeds the Remaining Sum Assured.

Returns and Cancellation:

You shall have the option to cancel the EW within 10 days of purchase of the same, subject to You not having availed any service under such EW
purchased. You can cancel the EW purchase order by following the instructions under "My Orders" section of the Platform or by contacting Flipkart
customer care number available on the Platform

The EW will be auto-cancelled once the purchase order of the Covered Product is cancelled or returned. Upon cancellation of the EW, the entire
purchase price of the EW will be refunded to You.

EW – Service Assurance:
Subject to the other terms and conditions mentioned in these T&Cs and force majeure events, Jeeves ensures "seven Calendar Day" SLA for all
Claims. Activities during this period include: Covered Product pickup , repair/replacement, first attempt of door-step delivery.

If Jeeves is unable to meet the above SLA, You will be eligible to receive a Token of Apology (TOA) from Jeeves as per table below, provided that:
There is no Part Payment involved for the repair/replacement of the Covered Product.

In case of replacement option provided to You, You respond immediately on the telephone call with the Jeeves team whether to go ahead with
the replacement or return the unrepaired Covered Product. Any delay in response will extend the SLA by the delayed period.

In case of all repairs done under this EW, Jeeves shall provide Repair Warranty on the same

Table for TOA

SLA Breach: First attempt delivery not done within 7 calendar days from customer pickup
TOA for you: EW purchase price

SLA Breach: First attempt delivery not done within 12 calendar days from customer pickup
TOA for you: EW purchase price + replacement device as per the T&Cs in addition to the repair services on the Covered Product as per the T&Cs.

Other terms and conditions:

In case of further sale or gift of Your Covered Product, You shall inform such ownership transfer within 7 days of such transfer by calling Jeeves
customer support at 1800 425 5568 or 080-25187326. Responsibility of informing Jeeves and transferring the EW rests upon You/ original
beneficiary. Post KYC validation of original beneficiary, ADLDPSA will be transferred to the new beneficiary.

Jeeves may subcontract the services provided under the EW without notice to You.

Failure to perform any of the steps mentioned in the T&Cs, will result in cancellation of all benefits vis-a-vis the particular Claim and Jeeves will not
be responsible for any loss or claims that You may have in this regard.

By purchasing the EW, it would be deemed that You have given Your consent to contact you through call, SMS or email on the details provided by
them for the purpose of this EW.

https://www.flipkart.com/pages/ew-mobile-tnc 3/4
02/10/2017 Extended Warranty for Mobiles - TnC
You acknowledge and confirm that you are aware of the nature of telecommunications/ internet services and that an email transmission may not
be received properly and may be read or be known to any unauthorized persons. You agree to assume and bear all the risks involved in respect of
such errors and misunderstanding and Jeeves and Flipkart shall not be responsible in any manner.

This EW is a contract between You and Jeeves in relation to the EW and Flipkart and seller/retailer of the Covered product is not/shall not be a party
to the same and shall not be responsible for any of Your grievances with regards to the services to be performed by Jeeves under this EW.

If any provision of these T&Cs shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions
hereof shall not in any way be affected or impaired.

You hereby agree to indemnify and keep Jeeves and/ or Flipkart harmless against all damages, liabilities, costs, expenses, claims, suits and
proceedings (including reasonable attorney’s fee) that may be suffered by Jeeves and/or Flipkart as a consequence of (i) violation of these T&Cs by
You; (ii) violation of applicable laws by You; (iii) any action or inaction resulting in willful misconduct or negligence, on Your part.

These T&C shall be governed in accordance with the applicable laws in India. Courts at Bangalore shall have the exclusive jurisdiction to settle any
dispute that may arise under this T&Cs.

This document is an electronic record in terms of Information Technology Act, 2000, and the Rules there under as applicable and the amended
provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is
generated by a computer system and does not require any physical or digital signatures.

The EW is valid only within the territorial limits of India.

Contact Details

In case of any queries or if you are not satisfied with the services provided by Jeeves, you can contact us on:

Escalation 1:
Mail Id: escalations@jeeves.co.in
Response TAT: 24 working hours
Availability: 10:00 AM to 6:00 PM, Mon to Sat*

Escalation 2:
Mail Id: mobile-escalations@jeeves.co.in
Response TAT: 12 working hours
Availability: 10:00 AM to 6:00 PM, Mon to Sat*

Escalation 3:
Mail Id: Arun.r@jeeves.co.in
Response TAT: 12 working hours
Availability: 10:00 AM to 6:00 PM, Mon to Sat*

https://www.flipkart.com/pages/ew-mobile-tnc 4/4