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  • The Listening Age: Putting Engagement Into Practice Through Social Media

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    The document discusses putting engagement into practice through social media. It explores several topics that provide inspiration, including the social construction of reality, the support economy, and the age of heretics. The author argues that while citizens are engaging through social media, public servants are not, leading to a chasm between agencies and communities. To address this, the author advocates allowing direct engagement, empowering visionaries, and establishing a social ecology to democratize culture change and cross the gaps between groups. Failure to do so could lead to a loss of trust, disengagement, and a declining public service.

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    The document discusses putting engagement into practice through social media. It explores several topics that provide inspiration, including the social construction of reality, the support economy, and the age of heretics. The author argues that while citizens are engaging through social media, public servants are not, leading to a chasm between agencies and communities. To address this, the author advocates allowing direct engagement, empowering visionaries, and establishing a social ecology to democratize culture change and cross the gaps between groups. Failure to do so could lead to a loss of trust, disengagement, and a declining public service.

    Copyright:

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    Download as PDF, TXT or read online from Scribd
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    17 views16 pages

    The Listening Age: Putting Engagement Into Practice Through Social Media

    Uploaded by

    api-41417369
    The document discusses putting engagement into practice through social media. It explores several topics that provide inspiration, including the social construction of reality, the support economy, and the age of heretics. The author argues that while citizens are engaging through social media, public servants are not, leading to a chasm between agencies and communities. To address this, the author advocates allowing direct engagement, empowering visionaries, and establishing a social ecology to democratize culture change and cross the gaps between groups. Failure to do so could lead to a loss of trust, disengagement, and a declining public service.

    Copyright:

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    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 16

    The Listening Age

    Putting engagement into practice through social


    media

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    Perspective

    Biography

    Participant observer

    Critical

    Sociological

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    Inspiration

    The Social construction of reality

    The Support Economy

    The Age of Heretics

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    Social reality

    Peter Berger & Thomas Luckmann

    Knowledge and language

    Objective reality

    Social media redefines social reality

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    Support economy
    Shoshana Zuboff & James Maxmin

    New breed of individuals

    Self authoring

    The institutional chasm

    Social media bridges the chasm

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    Age of heretics
    Art Kleiner

    Heretic as visionary

    We are all trapped

    Heretics free us

    Social media - You are not alone

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    Synergy

    We can build our world

    We can engage together

    We are not alone

    Social media is our weapon

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    The problem
    Agencies are trapped

    Citizens are uncertain

    Employees are uncertain

    Fear and doubt are rife

    Spin is endemic

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    Agency & Community
    Citizens are engaging already

    Public servants are not

    Perceived powerlessness rules

    Citizens are cynical

    So there is a chasm to cross

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    Organisational comfort
    Corporate listening

    Fight the FUDS

    Enlighten corporate areas

    Inspire leadership

    Harness heretics

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    Building competence
    Individuals are - sort of

    Agencies are not

    Build the groundswell

    Greater depth

    Another chasm to cross

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    Organisational culture
    Current approach is hierarchical

    Behaviouralism rules

    Bolstered by managerialism

    Rightly viewed with cynicism

    Yet another chasm

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    Beyond culture
    People build culture

    Intuition works

    Organisations are social

    People talk

    Social media rocks

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    So where are we?
    We have a vision

    We have a map

    We have smart tools

    We don’t have a market

    So we don’t have passengers

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    Crossing the chasms
    Allow direct engagement

    Rise of the heretics

    Allow unstructured engagement

    Democratise culture change

    Establish a social ecology

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010


    And if we don’t?
    Loss of trust

    Disengagement

    Mediocrity

    Declining ability to deliver

    A dark age public service

    Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    Sunday, 31 October 2010

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