Working with Routing to Work Basket conti….

Yesterday we have see that the Data class section is not getting loaded into Flow Action because the
reference page is not available on clipboard.

To fix this issue, make sure we create VehicleLoss pages is created before the flow actions gets
loaded.

To create the page run a pre processing Data transform in the pre processing.
Click on edit icon
Save.

Come back to flow action

Save.

Now the above data transform gets executed, while the flow action loads into perform harness.
Now create a case and test it.
This is loaded.

Go to clipboard.

Done.
 SLA (Service Level Agreement)
SLA can be applied on

1. Step
2. Process
3. Stage
4. Case

To apply at case level we can define in Case Type settings tab or We can set a property pySLAName
with name Of SLA rule using pyDefault DTF.

Dynamic SLA

We can choose GOAL , Deadline time intervals reference by a Data Time property, SLA gets
calculated based on that property.

This way of design make the SLA to be dynamically used across different assignment.

How to Adjust SLA Times

PRPC has an OOTB Section to do the same

We can include this section into any local action and call that location action

1. On Assignment shape for which we need adjustment – So that we can Make change to SLA
times by opening this local action from action dropdown.
2. On Case Type :- When we call local action on case type, this adjustment work for case wide
SLA if available.

DONE…..

Create an SLA and apply to Loss Details assignment and perform an escalation after goal such that it
should be routed to some manager.
Save. Done.

Open Case type, and call the above rule.

Save. Done.

Now create a case and once case reaches Loss details assignment, it should be there in WB.

After one minutes it should auto pushed to managers work list.

Now login with Loss op1.

Wait for one minute, I-57 should move to manager work list.
After one minute, we see, I-57 is moved.

Login with manager.

Here task should be available in work list.