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  • Project Scorecard Approach Perspective Goals

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    manish_ps
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    The document outlines a project scorecard approach with perspectives on goals for customers, financials, internal processes, and learning and growth. It measures objectives with metrics including improving processes, increasing new products and customer satisfaction by 20%, having 25% of projects pass an ROI test, giving 25% of staff bonuses for performance enhancement, and increasing documentation by 20% by the end of the 2019 fiscal year.

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    scorecard prepare1

    Original Title

    Bal Scorecard

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    The document outlines a project scorecard approach with perspectives on goals for customers, financials, internal processes, and learning and growth. It measures objectives with metrics including improving processes, increasing new products and customer satisfaction by 20%, having 25% of projects pass an ROI test, giving 25% of staff bonuses for performance enhancement, and increasing documentation by 20% by the end of the 2019 fiscal year.

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    © All Rights Reserved
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    17 views2 pages

    Project Scorecard Approach Perspective Goals

    Uploaded by

    manish_ps
    The document outlines a project scorecard approach with perspectives on goals for customers, financials, internal processes, and learning and growth. It measures objectives with metrics including improving processes, increasing new products and customer satisfaction by 20%, having 25% of projects pass an ROI test, giving 25% of staff bonuses for performance enhancement, and increasing documentation by 20% by the end of the 2019 fiscal year.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    of 2

    Project Scorecard Approach

    Perspective Goals

     Customer Fulfill project requirements Control cost of the project Satisfy project end users
     Financial Provide business value (e.g., ROI, ROA, etc.) Project contributing to organization as a
    whole
     Internal processes Adhere to triple constraint: time, cost, quality
     Learning and growth Maintain currency Anticipate changes Acquire skillsets

    Objective
    Measure/Metrics

    End of FY 2019 (Projected)

     Improved process
     Number of new products +5
     R&D Percentage decrease in failure, complaints 10
     Performance measurement

    Adherence

    Percentage increase in customer satisfaction 20%

    Survey results Percentage projects to pass ROI test 25%

    Percentage staff receiving bonuses on performance enhancement 25%

    Percentage increase in documentation 20%

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