A Report On Internship Project AT Reliance Jio, Bangalore

REPORT ON INTERNSHIP PROJECT AT RELAINCE JIO
A REPORT ON INTERNSHIP PROJECT
AT
RELIANCE JIO, BANGALORE
SUBMITTED TO BANGALORE UNIVERSITY IN PARTIAL FULFILLMENT OF THE

REQUIREMENT FOR THE DEGREE OF
MASTER OF BUSINESS ADMINISTRATION
SUBMITTED BY
VIDWAN NP
REG.NO:171GCMD167
UNDER THE GUIDANCE OF
PRASHANTH KADAKOL PROF A. CHANDRAN
MARKETING MANAGER ASSISTANT PROFESSOR
RELIANCE JIO R V INSTITUTE OF MANAGEMENT
R. V. INSTITUTE OF MANAGEMENT
[AUTHOR NAME] 1
RV INSTITUTE OF MANAGEMENT
DECLARATION
I, hereby declare that the Report on Internship Project at Reliance jio,
Banashankari submitted in partial fulfillment of the requirement for the award of
the degree of Master of Business Administration is my original work under the
guidance and supervision of MR. A CHANDRAN, Assistant Professor, RV
Institute of Management.
This internship project report has not been submitted to any other Institution or
University for the award of any other Degree or Diploma or any other similar
titles.
Date: VIDWAN N.P

Place: Bangalore Reg. No: 171GCMD167
[AUTHOR NAME] 2
[AUTHOR NAME] 3
[AUTHOR NAME] 4
[AUTHOR NAME] 5
[AUTHOR NAME] 6
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Acknowledgement
The successful completion of task would be incomplete without mentioning the people who
made it possible and whose constant guidance secured as success.
I would like to express my special thanks of gratitude to the Director Dr. Purushotham Bhang,
R.V Institute of Management, for the continuous support in successful completion of the
project and for giving an opportunity to complete the study successfully.
I would like to express my special thanks of gratitude to Prashant kadkol, marketing Manager,
Reliance jio for letting me to do the at the organization.
I would also like to express my special thanks to Mr. A Chandran, Assistant professor at RVIM
for guiding throughout the project work.
I would also like to express thanks of gratitude to the employees of organization in helping to
gather information regarding functioning of different departments of Organization.
I would also like to thank my friends who helped me directly or indirectly in doing the
project work.
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TABLE OF CONTENTS
Chapter Particulars Page
No. No
Executive Summary 1
1 1.1 About the Industry

1.2 Structure of telecom Industry
1.3 Major Players in telecom Industry and competition
2-16
1.3.1 Present market share of telecom industry
1.4 Industry Analysis using Michaele Porter’s 5 Forces Model
2 2.1 Company History, Vision, Mission, objectives, Values, Mile

stones.
2.2 Management or Board of Directors.
17-38
2.3 Organization Structure.
2.4 Product and Service Profile.
2.5 Performance of the Organization.
2.6 Best Practices or Special Achievements
2.7 Certificates and Awards and Achievements.
2.8 Analysis of the company using SWOT and 7S framework.
3 3.1 Defining the Problem
3.2 Application of 5 whys Technique
39-44
3.3 Applications of Fishbone Diagram
3.4 Suggestions to solve the problem
Bibliography 45
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EXCECUTIVE SUMMARY
India is the world’s 2 largest telecommunication market with a high subscriber and registered
for last previous years. The Indian mobile economy is growing high now a days by this
India’s GDP was also increasing, according to report prepare by GSMA. Downloading of an
app’s in the country is increasing between 2015 and 2017. The government is helping to easy
market access to telecom equipment and affordable prices to the customers.
The telecommunication department is thinking to generate a high employment benefit in
India, like in rural areas to avoid unemployment problem.
A telecom industry I choose was Reliance Jio which was founded by Mr. Mukesh Ambani
In the year 2010. Their Head Quarters is in Navi Mumbai Maharashtra, India.
Their main vision is to be there with clients and prefer partners with their business area. The
major products they deal with is as follows – Lyf mobiles, jio tv, jio chats, jio cinemas, jio
mags, jio money, jio newspaper, etc.
Their major achievement was when the retained rupees 15 lakhs while building mobile
network towers.
The Major problem that jio faced was the lack in UAO outlets. They reason where plenty a
few major reasons were unskilled labour, lack of headworkers, less initiation by retailers.
The solutions and remedies for the above problem was suggested in the project report by
using ishikawa’s fishbone diagram.
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1.1: ABOUT THE INDUSTRY

India's media organize is the second greatest on the planet by number of portable customers
with 1.153 billion endorsers on 31 May 2018. India has the world's II greatest Internet
customer base with 432 million web endorsers in the country.
Indian telecom industry transforms into a high in market advancement since the 1990s and
now it turn into the one of the quikest creating industry in the market. The Industry has grown
more than twice times in just 10 years, from a colossal supporter. India has the world's
second greatest mobile phone customer in 2018.
Media transmission has supported the money related progression of India and has expected
an imperative part to down the nation urban mechanized partition somewhat. It in like
manner has extended the straightforwardness of organization with the introduction of e-
organization in India. The assembly has even-mindedly used present-day media transmission
workplaces to pass on mass guidance programs for the rural individuals of India.
As shown by London-based telecom trade body GSMA, the telecom territory spoke to 6.5%
of India's GDP in 2015, or about ₹9 lakh crore (US$130 billion), and supported facilitate
work for 2.2 million people in the country. GSMA checks that the Indian telecom portion will
contribute ₹14.5 lakh crore (US$210 billion) to the economy and reinforce 3 million direct
vocations and 2 million underhanded occupations by 2020.
Communicate correspondences in India began with the introduction of the transmit. The
Indian postal and telecom territories are one of the world's generally prepared. In 1850, the
essential exploratory electric communicate line was started among Calcutta and valuable
stone harbor. In 1851, it was opened for the usage of the British east India association.
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The improvement of 4,000 miles (6,400 km) of transmit lines was started in November 1853.
These related Calcutta and Bombay through Sindwa Ghats, and Chennai (by then Madras) in
the south; Ootacamund and Bangalore.
THE TELECOM MARKET SPLIT INTO THREE SEGMENTS
 Mobile remote Contains foundations working and keeping up exchanging and

transmission offices to give coordinate interchanges by means of wireless transmissions
 Fixed line Comprises of organizations that work and keep up exchanging and
transmission offices to give coordinate correspondences through landlines connect ups
 Internet benefit Incorporates Internet Service Providers (ISPs) that offer broadband web
associations through buyer and corporate channels
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1.2 STRUCTURE OF THE INDUSTRY
The above chart demonstrates the structure of industry
1.2.1 There 2 parts

 public part
Out in the open area there are 2
 MTNL
It is a state possessed broadcast communications specialist organization in metro urban areas

of Mumbai and new Delhi in India and in the . The organization had a syndication in Mumbai
and New Delhi until 1992, when the telecom division was opened to other specialist co-ops.
"Straightforwardness makes us unique" is the saying of the organization. The legislature of
India as of now holds 57% stock in the organization with the rest being held by open and
institutional investors. [3] The organization's offers are recorded on Bombay stock trade, and
on New York stock trade As of December 2017, it has 3.58 million supporters.
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 BSNL
It’s headquarters in new Delhi, it is owned and managed by central government of India. It is
the highest supplier of communication and broadband administrations with overall industry,
and is the 5 biggest communication suppliers in India. BSNL is India's most established
specialist organization and its history were followed by the British period. The British East
India Company utilizing the broadcast in 1851 and till 1854 broadcast lines were over the
country. In 1854, the broadcast benefit was opened to people in general and the primary wire
was sent from Mumbai to Pune. In 1885, The Indian Telegraph Act was passed by the British
Imperial Legislative Counsel. After the bifurcation of post and Telegraph office in 1980s, and
with the formation of Department of Telecom by 1990s, in the long run prompted the
development of the State claimed broadcast and phone organization BSNL.
PRIVATE SECTOR
 Indian organizations
Vodafone
Jio
Airtel
these are Indian organizations under private area
Outside INVESTED COMPANIES The outside contributed organizations will be

there under private divisions
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1.3 ABOUT THE COMPETITION
The major players in the telecom industry and competition
 Airtel
It is having a plan of Rs thousand four night five to the customers with a data of thirty GB
for three months, and also for five hundred rupee they were giving ten GB of data to the
customers. A Jio customers in a similar time allotment will get nighty GB of information for
Rs nine hundred and nine rupee. The main favourable position that the Airtel has offer in the
way that Jio has a one GB per day reasonable use top after which the speed gets diminished
to one hundred and twenty-eight kb/s while an Airtel client can use as quite a bit of their free
information in one day. Airtel has additionally presented two boundless voice calling packs at
Rs one hundred and forty-five and Rs three hundred and forty-five. The previous offers
boundless Airtel to Airtel voice calls alongside three hundred MB of 4G information while
the last offers boundless nearby/STD calls to all administrators and one GB of 4G
information. The two designs have a legitimacy of 28 days.
Airtel is giving offer same as jio to support same as past years in the market and to contend
with Jio.
Following is the best Airtel 4G designs you can purchase under Rs 300:
Airtel has a prepaid arrangement up its sleeve for Rs 199. This one is legitimate for 28 days
and more reasonable for clients hoping to expend more information. Airtel Rs 199
arrangement contends straightforwardly with Jio Rs 198 arrangement. In any case, Airtel
clients need to hold up under an everyday FUP point of confinement of 1.4GB, instead of
2GB on JIO's Rs 198 arrangement. Thus, Airtel 199 arrangement winds up offering 39.2GB
4G information with a cost for each GB of Rs 5.07. It offers boundless voice calls and also
100 SMS for each day.
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 VODAFONE:
Vodafone has a Rs two hundred and nighty seven arrangement which gives a client 4GB of
3G information with a legitimacy of 28 days. Like Airtel, Vodafone likewise offers two free
voice calling designs. The first, at Rs one hundred and forty-nine offers boundless Vodafone
to Vodafone voice calls alongside 300MB of 4G information. The second, at Rs 349, offers
boundless nearby/STD calls to any administrator alongside a gigabyte of free 4G information.
The two designs have a legitimacy of 28 days.
Vodafone has extended its prepaid duty portfolio with three new plans offering 1.5GB
information for each day. With these new plans, Vodafone presently has an extensive variety
of prepaid plans giving 1.4GB, 1.5GB, 2GB and 3GB day by day information advantage. The
three new plans being referred to are Rs 209, Rs 479 and Rs 529, which give 1.5GB
information for every day. Vodafone is as of now offering 1.4GB every day information
designs of Rs 199, Rs 448 and Rs 509. So the main change between the 1.4GB every day
information and 1.5GB day by day information designs is the additional 100MB information
advantage on the recently presented ones. Vodafone has presented these plans in just select
circles right now, however it's relied upon to dispatch them on a dish India premise soon or if
nothing else in the organization's 4G circles. The UK-construct telco goes neck-in light of
neck with Reliance Jio which as of now has 1.5GB every day information designs under its
portfolio.
Previously mentioned, Vodafone has thought of three new plans offering 1.5GB information
advantage for every day. The Rs 209 arrangement offers information advantage for 28 days,
trailed by the Rs 479 arrangement for 84 days and the Rs 529 arrangement for 90 days. All
the three designs offer a client 1.5GB information consistently, which means the general
information advantage of the Rs 209 arrangement ends up 42GB. The Rs 479 arrangement's
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general information advantage comes to 126GB, and in conclusion, the Rs 529 arrangement
gives an aggregate information advantage of 135GB.
Close by the 1.5GB day by day information advantage, these plans likewise give a client
boundless voice calls, topped at 250 minutes out of every day and 1000 minutes of the week.
Additionally, Vodafone enables a client to make voice calls to only 100 extraordinary
numbers amid the whole legitimacy time frame. Finally, the plans additionally accompany
100 SMS for every day advantage.
At the point when dependence jio presented the 1.5GB day by day information designs
recently, officeholder administrators propelled prepaid plans with 1.4GB information for each
day advantage. Be that as it may, Reliance Jio continued offering four prepaid plans with
1.5GB day by day information, and they're Rs 149, Rs 349, Rs 399 and Rs 449.
The Rs 149 arrangement is the least expensive one on the rundown as it gives advantages of
1.5GB 4G information consistently, boundless voice calling with no FUP breaking point and
100 SMS for each day for 28 days. Then again, the Rs 349 arrangement offers similar
advantages for 70 days, trailed by the Rs 399 arrangement with 84 days legitimacy. At long
last, we have the Rs 449 arrangement giving similar advantages to the clients for 91 days.
Starting at now, just Vodafone India has acquainted these plans with go up against Reliance
Jio, yet we're expecting that both the main telcos-Bharati airtel and thought cell will likewise
concoct comparably evaluated prepaid plans with 1.5GB day by day information advantage
soon.
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 IDEA:
With the Vodafone and thought cell merger set to be finished before the month's over, the
two organizations appear to prepare to take the opposition to airtel and dependence jio in the
following couple of months. While trying to expand its supporter base, the two organizations
appear to offer twofold the motivating forces to retailers for each new client, ET answers, to
committee with jio and to manage in the market
With the merger finish Vodafone-Idea will have a piece of the pie of 37 percent, which
comprises of 408 million clients. While this is most astounding offer in the market right now,
the two Telco’s are said to lose endorsers quickly, particularly Idea Cellular.
The organization has been accounted for to lose endorsers in 21 of its 22 hovers in May.
While both Idea and Vodafone together have lost endorsers in 14 circles. All things
considered, the two Telco’s likewise need to diminish the quantity of their endorsers in six
circles, keeping in mind the end goal to accommodate with the merger understanding of
having not in excess of 50 percent of aggregate supporters.
Notwithstanding, the organization still needs to clutch the greater part of its clients, and
subsequently it's adjusting to the procedure of offering a higher motivator to its wholesalers.
Regardless of whether it will work or not still stays to be seen. Industry examiners have
expressed that comparable procedures have been utilized by telcos in the past also and trust it
not be sufficient this time around.
For Rs two hundred and nighty seven, Idea clients can get three GB of information with a
legitimacy of twenty eightg days. Thought likewise has two voice calling designs. The less
expensive arrangement gives three MB of 4G information alongside boundless Idea to Idea
calls at Rs one hundred and fort nine while the more costly arrangement offers 1GB of 4G
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information close by boundless neighbourhood/STD calls to any administrator at Rs three

hundred and forty eight.
By converging of Idea and Vodafone they were making great technique to maintain in the
market and to contend with JIO .
 BSNL:
BSNL is the administration organization so it very well may be change as they need to get
great market now a days it is going down yet in future it might be developed more as it is by
government they may have the great assets to enhance their business and they may make their
standards and direction as they advantageous to that. It has asserted beaded private part
opponents, for example, Bharti Airtel, Vodafone India and Idea Cellular in net supporter
increases in 2017-18, and plans to expand on the additions by spending Rs 4,300 crore for
arrange extension in this monetary year.
"Net rate endorser options of BSNL is the most noteworthy at 11.5% out of 2017-18," BSNL
director Anupam Shrivastava told ET, including that industry insights uncovered that
contenders including Bharti Airtel developed at 9.5%, Vodafone 3.8%, Idea 3.2% amid a
similar period.
The net client increments reflect more than 11.3 million joining BSNL's system from rivals in
2017-18, said Shrivastava. This, at once, when the business keeps on being amidst an
exceptional war for supporters, activated by Reliance Jio's entrance back in September 2016.
Telecom Regulatory Authority of India (TRAI) information puts BSNL's remote endorser
base at 111.68 million in March 2018, up from 107.92 million in December 2017, and 101
million in March 2017. In a similar time, showcase pioneer Bharti Airtel ascended from
273.6 million to 308.7 million.
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Extremely rich person Mukesh Ambani-possessed JIO's troublesome raid has harmed income
and benefit of officeholders including Airtel, with littler Telco’s, for example, Reliance
Communications and Tata Teleservices being compelled to leave the division, and Aircel
defaulting on some loans.
BSNL too has been influenced by rivalry, posting Rs 4,785 crore as temporary and unaudited
net misfortune in 2017-18, contrasted and Rs 4,786 crore net misfortune in 2016-17. Income
for the year finished March 31 tumbled to Rs 27,818 crore from Rs 31,533 crore a year
sooner.
Yet, the telco intends to put Rs 4,300 crore in FY 2018-19 towards framework extension and
system modernisation exercises in an offer to go up against its private division rivals.
"New speculation will be for setting up 4G hotspots, development of 3G administrations,

substitution of obsolete system, upgrade of broadband limit, and influencing centre to arrange
hearty with advance augmentation in far-flung territories," Shrivastava said.
 JIO:
JIO is one of the greatest rivals in telecom industry to all others they propelled their bundles
effortlessly to attract the clients as much they can by doing ths alternate organizations got
impact and they likewise began to give the low bundles
Jio offers two designs of Rs 399 and Rs 499 which furnish similar advantages however with
various legitimacy. The designs package 1.5GB day by day 4G information, boundless voice
calls (nearby, STD and meandering), 100 day by day SMS and a free, complimentary
membership to other Jio applications and administrations. The Rs 399 arrangement by
dependence jio seeks 84 days legitimacy, though, the Jio Rs 449 arrangement accompanies
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91 long stretches of legitimacy. The Rs 399 is the arrangement which offers a lesser per GB
cost.
Moreover, for clients who need in excess of 1.5GB day by day information, Jio additionally
offers an expanded legitimacy plan of Rs 448 which accompanies a legitimacy of 84 days.
Clients get an aggregate of 168GB information with a for every GB information cost of Rs
2.66. On similar lines, Rs 498 arrangement by Jio packs a similar advantage for 91 days. The
per GB cost in this arrangement turns out to be Rs 2.73 while the aggregate information in
this arrangement is 182GB. Likewise, the advantages incorporate boundless calling, 100SMS
every day and access to Jio applications.
Dependence Jio designs, 4G SIM Offers with the expectation of complimentary web
information, calling and SMS. Dependence Jio has formally reported the "Universes least
expensive tax packs for web and voice calls". The organization will give the advantage of 1
GB information as low as rs.50.
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1.3.1PRESENT MARKET SHARE OF TELECOM INDUSTRY
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1.4: INDUSTRY ANALYSE USING MICHAELE PORTER’S 5 FORCE

MODEL
1: RIVALRY OF EXISTING COMPETITORS
 All contenders work with bring down costs and all the more energizing administrations.
This tends to drive industry productivity down.
 Customer's low exchanging expense and cost affectability are expanding rivalry among
players
 High leave obstructions are likewise strengthening rivalry
 There are around 6 to 7 players in every district prompting exceptional rivalry
 telecom areas is one of the quickest developing divisions. This is because of solid rivalry
that has cut down duties and rearrangements of strategy condition that has advanced
sound rivalry among different players
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2: THREAT OF NEW ENTRY
 The capital should be sufficient for the new entry if not it will be very difficult .
 Though there is a lot of competitors in the market to face them for the new entries it will
be difficult.
 strict government direction
 cost of keeping up towers is high it might be around 60000 to 65000 rupee for every
month
 Consumer exchanging costs are low
 Accessing conveyance channels is troublesome
3: Bargaining forces of purchasers
 Low exchanging expense and versatile number compactness give clients high bartering
power.
 Customers are value delicate.
 buyers in telecom industry by and large in two categories, they are people and Enterprise
client like IT C companies, Banks and so on. There are number of telecom suppliers in
the market with enormous item variance and cheaper costs which gives purchaser
numerous choices to choose administrators and hence have an expansive haggling
influence
 AIRTEL, JIO, IDEA and every single other organization have a comparable cost for
comparative items and more improbable for anyone to keep up item differentiation and
subsequently purchasers have the choice to switch over.
 The singular purchasers don't have any opposition among themselves however the
venture clients like IT or bank do have endeavour clients create significant piece of the
income for any telecom organizations.
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4: Threat of substitute items or administration
As there is no substitute products it won’t effect
5: BARGAINING POWERS OF SUPPLIERS
 large bartering intensity of providers as there are only a couple of providers in the
segment
 High cost of exchanging providers
 The providers bartering power has expanded impact on the gainfulness of the
organization. Increment in the bartering intensity of the provider will prompt an
abatement in benefits or increment in the cost of the final result.
 there is a value war occurring between the distinctive portable administrators, so even the
providers are picked precisely with the goal that they don't down the gainfulness of the
organization. So, the providers have less haggling power in the business.
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CHAPTER: 2
2.1- COMPANY HISTORY
VISION
 Digital healthcare
 Affordable device to the customers for middle and low-class people with best quality
 Digital education for the students like online course to improve the students’ knowledge
by providing good networking system to them
 Digital currency by providing good quality of network they were trying to do digital India
by digital currency it makes customers easier to transfer the cash from one account to
another
 Digital entertainment and social connectivity, they were trying to do fibre networking to
make digital entertainment and to browse there wish entertainment channel
 Broad band will be no longer luxury, because to full fill the need of every class of people
to use internet to gain some knowledge or to look after the entertainment channels
 To give service more than the expectation of the clients is one of the vision of the
company
MISSION
 To provide the best and most value adding advice within investors relations.
 to realize digital India vision, ensure Indians have highest quality and quantity data access
at majority affordable prices
 To build value for stake holders
 To be innovative
 Improving the product quality sustainability
 Ensuring good company for growing of the nation
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VALUES
 They will never compromise on their quality of the products they want to give best
quality of the products to the customers
 The company want to provide innovative products to the customers
 They want to be fair in their business
 Always honest to the customers
 They always keep Respect in the economy to maintain good relationship with the society
 will be aware of their responsibility
 Company care about the Safety of the employees
MILE STONES
• Mukesh Ambani-advanced Reliance Jio has crossed the 50 million endorser check in
under three months after its undeniable 4G administrations dispatch to rise as the biggest
broadband administrator in the nation.
As indicated by PTI's sources, Jio - setting another record - has obtained 1,000 clients for
each moment (since September 05) and 6 lakh for every day."Jio continues to be the fastest
growing company in the world and has crossed 50 million subscribers in record 83 days,"
PTI's sources pointed out.
Reliance Jio is all set to break records. The latest entrant in the 4G provider, Reliance has
managed to win over three times the user base of competitors. Reliance Jio recently took to
social media platforms to share their success rate and according to their tweet, they are now
over 50 million subscribers strong. A huge number considering Reliance Jio is only a couple
of months old in the country and has already been facing a lot of competition and flak for its
glitch-laden network from other telecom operators. However, in terms of numbers, the brand
is clearly ahead of everyone else and has managed to achieve great targets in terms of
numbers. Launched on September 5th, Reliance saw interest among Indians from day one
and serpentine queues outside the Reliance outlets.
 Relaince jio added 7 customers every second this is one of the milestones
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 reliance jio users were recorded to have made more than 200 crore voice and data call
every day, out of which 5.5 crore hours was consumed on video data each day
2.2 BOARD OF DIRECTORS
 MUKESH AMBANI (CHAIRMAN AND MD)

He is the chairman and managing director of reliance jio he joined reliance jio family in
the year 1981.
 SANJAY MASHRUWALA (MANAGING DIRECTOR)
Mr. Sanjay Mashruwala has been Managing Director of Reliance Jio Infocomm Limited. Mr.
Mashruwala has been related with RIL since 1981. He has more than 32 long stretches of
involvement in the region of configuration, building, development and activities of
petrochemical, oil, polyester and nylon plants. Mr. Mashruwala filled in as Head of Project
Implementation at Reliance Petroleum Limited (RIL). Before joining RIL, he worked with
National Rayon Corporation Limited.
 MATHEW OOMMEN
Mr. Mathew Oommen fills in as President of Network, Global Strategy and Service
Development at Reliance Jio Infocomm Limited. Before Reliance, Mr. Oommen filled in as
Chief Technology Officer of Sprint, in charge of system and innovation improvement,
frameworks design, gadget advancement, including driving the M2M/Connected Car Service
advancement. He filled in as Vice President of Technology Development at Sprint Nextel.
Before joining Sprint in the fall of 2008, he filled in as President of Technology and Services
at the Reliance Industries Group in India. Mr. Oommen filled in as Chief Technology and
Product Officer of Reliance Globalcom Ltd. (once in the past, Flag Telecom) since July 2004.
 RANJEESH JAIN (CHIEF FINANCIAL OFFICER)
Shri Rajneesh Jain has been the Chief Financial Officer at Reliance Jio Infocomm Limited
since January 15, 2015.
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 MOHANBIR SINGH SAWHNEY (DIRECTOR)
He joined d jio family on 31 walk 2015 as an executive of jio
 ADIL ZAINULBHAI (DIRECTOR)
He joined jio family on 10 July 2014 as an executive
 DIPAK CHAND JAIN (DIRECTOR)
He joined jio family on 10 July 2014 as an executive with adil zainulbhai
SHUMEET BANERJI (DIRECTOR)
He joined dependence jio on 18 S September 2015 as an executive of jio organization
 MANOJ HARJIVANDAS MODI (DIRECTOR)
He joined jio on 22 June 2010
 PANKAJ MOHAN PAWAR (DIRECTOR)
He joined jio family on 01 September 2015
 AKASH MUKESH AMBANI (DIRECTOR)
He joined a jio organization as an executive on 11 October 2014 He is the child of Mukesh

Ambani
 ISHA MUKESH AMBANI (DIRECTOR)
She is the girl of Mukesh Ambani , Ambani made her little girl as an executive of dependence
jio organization on 11 October 2014
 KIRAN MATHEW THOMAS (DIRECTOR)
He joined jio family as a chief on 08 February 2017
 MAHENDRA NAHATA (DIRECTOR)
He joined jio organization on 22 June 2010 as a chief
 SANJAY MASHRUWALA (DIRECTOR)
HE joined jio organization on 01 March 2013 as a chief
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 RANJITH VASANT PANDIT (DIRECTOR)
He joined jio on 23 July 2015 as a chief
2.3 ORGANISATION STRUCTURE
National head quarters
State head quarters
Regional head quarters
JIO company
Finance Marketing
Manager Manager
Assistant manager
Employees
 The employees will submit the report to the upper people called assistant managers
 The assistant managers will submit the report to the manager
 The manager will submit their report to the regional head quarters
 The regional Headquarters will submit the report to the state Head quarters
 The state headquarters will submit the report to the national headquarters where MD will
be there
By this way organisation structure will be the
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2.4 PRODUCTS AND SERVICE PROFIEL
LIFE SMART PHONES
Lyf is Reliance Retail's picture of PDAs that was pushed in India in 2016 and now these
phones are available with free Reliance Jio SIM and its survey offer. Lyf phones come
preloaded with Reliance Jio applications like my Jio, Jio express news, Jio talk, Jionet
Hotspot, and others. All Lyf mobile phones moved beginning at 2016 run Google's Android
working system. The association impelled mobile phones under four sub-brands - Earth,
Water, Wind, and Flame. Lyf's latest compact dispatch is the C459. The PDA was moved in
July 2017In this year they were about dispatch new portable with new highlights
The fundamental point of propelling the lyf portable is to build the offers of jio sim as they
were new to the market they needed to get great position in the market so to make a brand
mindfulness they dispatch the lyf mobiles
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Jionet WiFi
LYF-fuelled JioFi is a convenient broadband gadget conveyed to you by Reliance Digital.

JioFi gadget enables numerous clients and cell phones to get to JIO 4G fast web availability
and make an individual Wi-Fi hotspot. The LYF-fuelled JioFi gadget can interface at least 10
gadgets + 1 USB association, with a few models being able to help numerous more
associations.
They were putting forth their JIOnet WIFI at 1000 rupee this item turned out to be great deals
as a portion of the little organizations were likewise begun utilize this item to associate web
to the workplace as it is less expensive the organization were additionally sparing some sum
in web so the offers of jionet WIFI marginally expanded now a days
Jio apps (My jio, Jio TV, JioCinema, JioChat Messsenger, JioMusic, Jio4Gvoice, JioMags,
JioXpressNews, JioSecurity, JioDrive, JioMoney wallet, JioSwitch)
[AUTHOR NAME] 32
Dependence 'Jio Welcome Offer' likewise qualifies clients access for a wide suite of Jio
applications, which offers access to on-request music, video, talk to give some examples
MY JIO APPS
As the name gathers, MyJio application will fill in as the middle for all your versatile
development with Jio SIM. Like MyVodafone and MyAirtel applications, MyJio will exhibit
customers them change and authenticity for data, calling and SMS packs. The application can
in like manner be used to check use and make point by point account clarifications for up to a
half year. The application in like manner fills in as one-stop scan for discovering JioNet
hotspots, where you can get the opportunity to free WIFI from your WIFI modify.
JIO CHAT APP
This is the WhatsApp clone in Jio App suite. JioChat is Reliance's utilization of an advising
application. The application anyway new is rich with features. Clearly, it offers one-on-one
educating yet furthermore incorporates features like voice calling and video calling. With
Jio's consideration absolutely on 4G data utilize, Reliance would require its customers to
avoid ordinary particular methods and use JioChat for an extensive variety of advising and
calling.
JIO MUSIC
[AUTHOR NAME] 33
The application is a use like Apple Music, Wynk Music, Saavn, Gaana and others. The
application offers countless tunes in excess of 20 vernaculars. JioMusic customers can
download the songs for detached access with access to modified proposals.
JIO MONEY APP
The application resembles Apple Pay and Google Pay, for making and tolerating portions. It
is ambiguous whether Reliance plans to develop the organization as a NFC portion entrance.
It could in like manner be a counter to any similarity of PATYM and FreCharge.
JIO TV APP
[AUTHOR NAME] 34
The application offers moment access to TV programs with an extensive variety of TV

channels crosswise over dialects and classifications. It offers live TV interruption and play
include and presently approaches 300+ channels.
JIO MAGAZINES APP
The No.1 Magazine application in India with the lion's share Premium and Popular
Magazines. Convey your own library with you and read from in excess of 500 titles crosswise
over 15+ classes. With JioMags there is in every case more to peruse
JIO CLOUD APP
This Jio marked application offers distributed storage in a hurry with Jio account. The main
administration additionally available from work area offers stockpiling arrangement when
you come up short on memory on your cell phone with only 16GB capacity. It has auto-
transfer and sharing highlights like Google Drive however it is indistinct how much
stockpiling Reliance offers for nothing
JIO SECURITY APP
[AUTHOR NAME] 35
Contacts. Email. Bank Info. Passwords. Individual Messages. You store bunches of critical
stuff on your cell phone.
Ensure it with Jio Security. It's Anti-Virus and honor winning App
Consultant fuelled by Norton Mobile Insights secure you and your gadget 24x7.
JIO XPRESS NEWS APP
Jio Xpress News is a news application giving you access to 500+ Newspapers, News
channels, Magazines, renowned Blogs, and News sites from India and over the world.
Slanting and Latest News Read news that is Trending all over the place and Get to know
about the Latest happenings right away.
JIO CINEMA APP
[AUTHOR NAME] 36
is an OnDemand video library from Reliance Jio Infocomm Ltd. We have more than 1 lakh+
significant lots of stimulating substance: movies, TV Shows, music chronicles, cuts, trailers
for our watchers. Download and watch the latest TV serials, movies, music accounts, short
chronicles on your Android device! Watch back to back scenes of your most cherished
shows, films, overall music accounts, fascinating short fastens and that is only the start.
JIO 4G VOICE APP
Dependence Jio Info COMM Ltd presently arrives in a fresh out of the box new symbol. Did
you realize that your standard cell phone is equipped for giving you a perfectly clear voice
and video calling knowledge? Jio4GVoice upgrades your non-VoLTE 4G telephone with
VoLTE abilities. You would now be able to utilize your non-VoLTE PDA to make HD voice
and video calls to any landline or versatile number anyplace on the planet. You can likewise
utilize these VoLTE includes on your current 2G/3G cell phones by means of JioFi
SEVICES OF JIO
The company is providing good service to the retailer they will provide sim services to them
and also if any retailer is doing activation they will give that services also and also recharge
services they were having a separate app to recharge called jio pause by using these app the
retailer will recharge to the customers on behalf of the company by doing this the retailer will
get 6% on the recharge. The company will up to date the app to have good feature, they will
meet every retailer shop and they will ask problems of them and they will try to resolve that
they always keep happy in service to the retailer.
[AUTHOR NAME] 37
For customers
The company is trying to open more unique registration outlet and unique activation outlet to
help or to give proper service to the customers, they always try do easier to the customers, if
outlet were more the customers will get near service of jio by this customer will be happy and
they will switch to the jio service only
2.5 PERFORMANCE OF THE ORGANISATION
 The company has 38% of market share

 The companies’ turnover is about 1 lack crore
 The company’s EBIT is good
NUMBER OF EMPLOYEES IN ORGANISATION
60% are of sales department
20% of employees are of back end staff means under managers
20% are of front end staff
FUTHURE PLAN
They were going to launch the fibre network D2D service it is like net will be available for
both tv and for mobile they were going to launch tv also I think . They were planning to bring
new mobiles also.
2.6 Special achievements
 I am working or doing my interns under Banashankari branch their achievement where

they were 4 times highest selling mobile phones in all over India. they awarded as a best
branch for 4 times for highest sales of jio phones. This is one of the special achievements
of them. As in that branch there is a good group of employees they were able to achieve
this
[AUTHOR NAME] 38
 The next achievement is they saved around 15 lack in the construction of towers and
electricity. To construct and to maintain the towers the company have to spend around 15
lack by reducing this cost they were able to save 15 lacks.
 Transmission of sites around 50 to 60 lacks. They were very much good at convincing the
land holder to set up the towers this is one of the achievements also and also unique of
them
 They were also successful in towers coverage and make it in cost effective they were
successful in placing towers in needed areas by convincing the land owners by this it will
help the company to grow more also
 This branch gets an achievement of good service provider to the customers as well retailer
 In their area because of the good marketing the number of users of jio were increased
Unique features
 they were very innovative in marketing they will use different methods of marketing than
any other branches
2.7 ACHIEVEMENTS AND AWARDS OF THE ORGANISATION
JIO has won the best portable administrator benefit for buyer grants at the worldwide
versatile honours 2018 at portable world congress with its innovation accomplices cisco.
[AUTHOR NAME] 39
2.8 SWOT ANALYSIS
STRENGTH
 The company launched low amount data plan that brings customers got influence by low
tariff because the good financial the company got success in doing this
 The company maintain a very wide network with a high investment they spread over their
company throughout the India
[AUTHOR NAME] 40
 The company maintain a very good brand name with honesty in the market by this the
customers got to know about the company
 Because of a very good advertisement that help to increase their sales and even a brand
name and also each and every person got to know about the company
 JIO has brand ambassadors like Shahrukh Khan, Amitabh Bachchan who were fil actors
and also most of the people like them because of them also their brand name increased
 The company successes in making a innovative technology of 4G LTE
 JIO apps are a very good with new features of movies, music’s and all
 The company made a very good move of giving free service of two to three months by
this the most of the people started use a jio sim and they became a customer for them
because the good strategy they acquired the customers more
 By doing the above they got more subscriber’s around100 million subscribers
 It has a strong support by reliance industries by the very good brand of reliance industries
that help the reliance jio to get in to the market very easily
 Their network was very fast and also, they maintained the wide network also
 Product of them called LYF mobiles they launched at very low cost
WEAKENESS
 Late entry to the market of telecommunication by this they got so many competitors
 Nowadays mobile number has become identity of a person and hence it is difficult for
anyone to change his mobile number. MNP takes many days for its implementation and it
is hard to manage this transition period. MNP is crucial for JIO as a large number of
customers is expected through migration from existing service providers
 60 to 70 percent of revenue comes from voice calling and hence there is a huge potential
loss for making voice calling free. This loss can be offset only when consumption of data
increases manifold
 The ad campaign of Reliance JIO showing the PM was controversial
 They were getting problem in activation of the sim card they were failing in giving a good
service in this case even there is less outlets of activation also
 The company launched in very low cost than ethical of the economy because this it made
some controversy in the market
[AUTHOR NAME] 41
 At first, they were affording some free services but they were not affordable for the long
term this will affect to the company some customers were left using
 Because of not so many towers there is not good network there is a network issue
OPPORTUNITIES
 Now a days there is increasing in large number of users of smartphone there is more
scope in smartphone
 As there is is so many users of internet so there are a large people so data consumption is
more this is also a one of the opportunities for them
 The company also do their business in international country as it become famous now if
they launched in international country they may get good profit
 As they were innovative in technology they also get opportunity of 5G, 6G and all
 They can launch so many app which is need for the customers this is also they have an
opportunity
 As the company is giving low cost which can be affordable by people they can target
more market
 Reliance jio is using updated technology as the other company is lagging behind of that
this will be an opportunity to be a fist in the market
 They were providing a very good instant service this will help to retain the customers this
is also one of the opportunity
[AUTHOR NAME] 42
THREATS
 As the company is recently enter in to the market they have to get good customer other
wise the company may shut down
 The changing government policy like cancelling of 2G licenses, imposition of tax with
retrospective effect (on Vodafone), refund for call drop etc., has created uncertainty in the
market causing adverse impact on the investment sentiment.
 From 2G to 3G and 3G to 4G changes have occurred in very short span of time. Even
next generation 5G is approaching shortly. Each upgradation requires huge investment
and it is not possible to remain in market without it.
 After free services were over some customers were stop using of the sim
 The competitor company has strong loyal customers because of the long day in the
market this will affect to the jio company
 The company is offering a low cost if the company increase an amount they may lose
their customers
 As now they were providing some free services if they stop of giving that their sales may
go down
 As they were providing services at low cost but they fail in fallowing of the ethics
 The company is getting a highly competition because of the late entry
 The company is facing some legal procedures of government
 There is a high risk in financing to the handset mobile’s because of the so many
competitor
[AUTHOR NAME] 43
2.8 7S FRAME WORK
1 SHRED VALUES
The association trusts in genuineness regarding being honest in the entirety of their activities.
The association is resolved to treat everybody reasonably and pride. They acknowledge and
esteem the abilities, Strengths, and viewpoints of their different workforce. They ask for the
uniqueness of every worker. Dependence jio is a dedicated to decency and goal in the entirety
of its activity and cooperations. Equity and decency soaked up in the association's texture
guarantee procedural reasonableness, unprejudiced nature and consistency.
2 STAFF
The organization holds highly dedicated, hard-working sincere set of staff who are committed
in achieving the set goals of the organisation as well as for them. The staff
includes technical staff and non- technical staff, highly specialized in a particular operation.
3 STRATEGY
[AUTHOR NAME] 44
The organization’s key strategy is to keep customer’s needs in mind and constantly come out
with new and innovative products. They aim at executing all processes flawlessly and with
necessary speed causing no delays to any job to be done. Their strategy towards their
employees is to provide a warm and open environment where the employees are given
freedom to voice out any issues that they face and also provide them with all the liberty to
perform their job in a comfortable environment without being biased to any employee. All
employees treated the same.
4 STRUCTURE
 The employees will submit the report to the upper people called assistant managers
 The assistant managers will submit the report to the manager
 The manager will submit their report to the regional head quarters
 The regional Headquarters will submit the report to the state Head quarters
 The state headquarters will submit the report to the national headquarters where MD will
be there
5 SYSTEMS
The organization make use of the SAP software for all the operations related to the
employees and their transaction. All employees’ transactions or any information regarding
the employees is made available using SAP software. The employees can use this software
using their ID and password. The organization also use a highly secured system for the entry
employees into office. The employees are to display their ID card at the entrance of the office
at the ID swipe machine. This provides them access to enter the organization.
6 STYLE
Dependence jio puts stock in "winning is all the more remunerating when you play by the
principles". Dependence jio dependably put their workers first. Their pride lies in building an
organization around the possibility that work ought to test and test ought to be enjoyable. The
thought being getting sorted out world's data and make it both helpful and all around
[AUTHOR NAME] 45
adequate by the whole gang. Dependence jio offer you the most moving workplaces on the
planet to work with savvy individuals and astounding innovation
7 SKILLS
The organization expects all its employees to be committed to providing results of high
quality and hence aim to excellence. The organization requires its employees to be proficient
with all the skills and knowledge that required for them to do their job efficiently and
effectively without causing any delay or inconvenience to the organization in terms of
achieving the targets and goals.
[AUTHOR NAME] 46
CHAPTER : 3
3.1 PROBLEM IDENTIFICATION AND SUGGESTION FOR THE
PROBLEM
The jio company dint have much UAO (unique activation outlet) this is one of the problems I
found in my company.
Because of limited unique activation outlet, the customers need to go some were where the
activation of jio sim will be done. The customers will like service which will be near to them
if it is not there they will get trouble and also, they may not take a risk and then they will buy
another sim which is good and near to them.
So, the unique activation outlets should be more otherwise it will make a problem every
companies’ intention is to full fill the need of the customers.
This is one of the problems I found in reliance jio company.
APPLICATION OF TOOLS TO ANALYSE THE PROBLEM
FISHBONE DIAGRAM
[AUTHOR NAME] 47
1 EFFECT
UAO (unique activation outlet) limited UAO
2 METHOD
 They dint set the proper standard target to achieve UAO

 Because of improper standard target the UAO is not opening more
 Because of improper standard target the employees were not focusing properly
 The employees were become lazy because of improper standards
SUGESSTION
 The company have to set proper standard target

 They have force to the employees to achieve the daily target so that they can open more
UAO outlets
 They have to make a perfect target by forecasting the future
3 MOTHER NAME(ENVIRONMENT)
 Uneducated employees they don’t know how to onboard and all

 unskilled employees will get difficult to convince the retailer to open the UAO
 Because of them the company is not able to open new outlets of activation
SUGESSTION
 The employees should be trained about the work

 The company have to motivate the employees to work hard
 the company have to develop the skills of the employees
 the skilled employees should be appointed
By doing these above they can achieve their target in opening more activation outlets
[AUTHOR NAME] 48
4 MACHINES
 Improper technical machine will give a problem

 Not updated technology will give some problem
 Lack of supply of required machine like biometric to the retailers will effect to activate
the sim cards
SUGESSTION
 They have to give proper machine facilities like biometric to the retailers
 they have to keep on update the machine which were used to activate the sim cards
 they have to bring new technical machine which makes easy to activate the sim cards
By doing this the retailer will come forward to activate the sim cards by doing this the more
UAO outlet will be open
5 MATERIAL
 They don’t use proper material to activate

 the app which is doing activation is not updated
SUGESSTION
 they have to use proper materials to activate the sim cards by this there will be more
activations
 the app should be updated and should be proper by this the retailer will dint got ant fault
to activate
[AUTHOR NAME] 49
6 MAN
 the employees were not motivated by this the employees will not work proper
 the employees were not trained properly by this they will get difficult to open new UAO
outlets
 improper training to the retailers
SUGESSTION
 the company have to conduct seminars to update the employees

 the have to keeps on motivate the employees
 the company have to train properly to the employees
 the company have to train properly to the retailers
By doing this the employees can get success in opening new UAO outlets and by this the
UAO outlets will increase
7 MEASUREMENT
 improper measurement of the employees some employees will work hard and some will
not
 improper measurement of the retailer some retailers will simply register but they will not
do any thing
SUGESSTION
 there should be a proper measurement of employees so that the company can get to know
about employees and who were not working properly for them the company can give
warnings by this employee may work properly and they may get success in opening the
new activation outlets
 there should be a proper measurement of the retailers so that which retailer is not doing
work proper the company can give warning of cancelling the registration by this the
retailer may work properly and they may activate sim cards more
By doing this there may be a chance of opening more activation outlets of sim cards
These above shows the problem and solution for the problem
[AUTHOR NAME] 50
USING 5 WHY THE PROBLEM CAN BE FURTHER BROKEN DOWN
1. WHY?
Lack of skilled labour
There is a lack of skilled labour in the organisation because of this the company is
having a trouble of opening a new outlet. because of the labours lack of skill the
labours were not able to activate or convince the retailer to open a new outlet of
unique activation outlet
2. WHY?
Lack of training
Why the labours were not skilled because they were not trained properly there is a
lack of training in the organisation because of that the labours were not able to open a
sufficient outlet UAO outlets.
3. WHY?
Lack of trainers
The labours were not getting training because there is a lack of trainers the trainers
were not there to train to the labour because of lack of trainers the labours were not
upgraded because of this they were not able to open a new uniquer activation outlets
4 WHY?
No motivation
There is a lack of trainers in the organization because no one is motivating on giving a
training to the employees because of that the trainers were not there to train the
labours for this reason the company is not able to achieve good target in the opening
of the UAO outlets
[AUTHOR NAME] 51
5 WHY?
No initiative
The company head is not taking initiative to train the labour because they may don’t
want to waste money for such things because this the labours were not trained
properly because of this the there I lag in opening new UAO outlets
Solution for the problems

 the main thing is to solve the problem is the main board of directors have to take
initiative to train the labours they have to spend some money on the trainees so
that they may get success in achieving in opening the new UAO outlet. they have
to appoint some trainer to train the labours
 next is some should motivate the trainers to train the labours motivation may in
good pay meant etc
 the trainers should be well educated and they have the ability to change the
labours or upgrading them he has to be as motivator and good speeches also by
this the labour got some knowledge and they will work on that and they may get
good progress in opening the new outlet
 by doing all this the employees become skilled employees and by this they will
get to know how to convince the retailer to opening the new outlets
[AUTHOR NAME] 52
BIBLIOGRAPHY
 https://www.jio.com/
 https://en.wikipedia.org/wiki/Jio
 https://www.investopedia.com/
 https://timesofindia.indiatimes.com/
[AUTHOR NAME] 53

A Report On Internship Project AT Reliance Jio, Bangalore

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REPORT ON INTERNSHIP PROJECT AT RELAINCE JIO

A REPORT ON INTERNSHIP PROJECT

RELIANCE JIO, BANGALORE

SUBMITTED TO BANGALORE UNIVERSITY IN PARTIAL FULFILLMENT OF THE

MASTER OF BUSINESS ADMINISTRATION

UNDER THE GUIDANCE OF

PRASHANTH KADAKOL PROF A. CHANDRAN

MARKETING MANAGER ASSISTANT PROFESSOR

RELIANCE JIO R V INSTITUTE OF MANAGEMENT

I, hereby declare that the Report on Internship Project at Reliance jio,

Banashankari submitted in partial fulfillment of the requirement for the award of

the degree of Master of Business Administration is my original work under the

guidance and supervision of MR. A CHANDRAN, Assistant Professor, RV

Date: VIDWAN N.P

1 1.1 About the Industry

2 2.1 Company History, Vision, Mission, objectives, Values, Mile

1.1: ABOUT THE INDUSTRY

THE TELECOM MARKET SPLIT INTO THREE SEGMENTS

 Mobile remote Contains foundations working and keeping up exchanging and

1.2 STRUCTURE OF THE INDUSTRY

The above chart demonstrates the structure of industry

1.2.1 There 2 parts

Out in the open area there are 2

It is a state possessed broadcast communications specialist organization in metro urban areas

these are Indian organizations under private area

Outside INVESTED COMPANIES The outside contributed organizations will be

1.3 ABOUT THE COMPETITION

The major players in the telecom industry and competition

information close by boundless neighbourhood/STD calls to any administrator at Rs three

"New speculation will be for setting up 4G hotspots, development of 3G administrations,

1.3.1PRESENT MARKET SHARE OF TELECOM INDUSTRY

1.4: INDUSTRY ANALYSE USING MICHAELE PORTER’S 5 FORCE

1: RIVALRY OF EXISTING COMPETITORS

2: THREAT OF NEW ENTRY

3: Bargaining forces of purchasers

4: Threat of substitute items or administration

As there is no substitute products it won’t effect

5: BARGAINING POWERS OF SUPPLIERS

2.1- COMPANY HISTORY

2.2 BOARD OF DIRECTORS

 MUKESH AMBANI (CHAIRMAN AND MD)

 RANJEESH JAIN (CHIEF FINANCIAL OFFICER)

 MOHANBIR SINGH SAWHNEY (DIRECTOR)

He joined d jio family on 31 walk 2015 as an executive of jio

 ADIL ZAINULBHAI (DIRECTOR)

He joined jio family on 10 July 2014 as an executive

 DIPAK CHAND JAIN (DIRECTOR)

He joined jio family on 10 July 2014 as an executive with adil zainulbhai

SHUMEET BANERJI (DIRECTOR)

He joined dependence jio on 18 S September 2015 as an executive of jio organization

 MANOJ HARJIVANDAS MODI (DIRECTOR)

He joined jio on 22 June 2010

 PANKAJ MOHAN PAWAR (DIRECTOR)

He joined jio family on 01 September 2015

 AKASH MUKESH AMBANI (DIRECTOR)

He joined a jio organization as an executive on 11 October 2014 He is the child of Mukesh

 ISHA MUKESH AMBANI (DIRECTOR)

 KIRAN MATHEW THOMAS (DIRECTOR)

He joined jio family as a chief on 08 February 2017

 MAHENDRA NAHATA (DIRECTOR)

He joined jio organization on 22 June 2010 as a chief

 SANJAY MASHRUWALA (DIRECTOR)