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Purposeful Chatbots For Your Enterprise: Transform Your Enterprise With Infosys Nia Conversational Interface
Purposeful Chatbots For Your Enterprise: Transform Your Enterprise With Infosys Nia Conversational Interface
[1]
Chatbots 101: Building Conversational Interfaces, Forrester Research, December 2016
[2]
Your Customers Will Not Download Your App, Forrester Research, 2015
The Intelligent Chatbot
The availability of low-cost computing and developments in technology – such as big data analytics, natural language
processing (NLP), text analytics, and machine learning, along with image and sound recognition capabilities – has made it
possible to deploy intelligent conversational interfaces that deliver highly contextual and personalized experiences for end
consumers of the enterprise.
Intelligent chatbots can provide on-demand access to enterprise knowledge by interfacing with the enterprise data
repositories and to automate routine, repetitive tasks through a user-friendly conversational interface. Chatbot interactions are
not always text-based - they can also work on voice- and image-based inputs, depending on the implementation.
SOLUTIONS
INFOSYS NIA
SOLUTIONS
APPLICATION
& INFRA
BUSINESS
PROCESS
ASSET
MAINTENANCE
FINANCE
&
HUMAN
OTHER
EXTERNAL
RESOURCES
SUPPORT OPTIMIZATION IOT ACCOUNTING TOOLS
INFOSYS NIA ITSM TOOLS
CHATBOT
COGNITIVE AUTOMATION ENGINE INSIGHTS ENGINE
AUTOMATION DETERMINISTIC AI-BASED,
PROGNOSTICS, PROCESS MINING,
RPA TOOLS
& INSIGHTS RULE-BASED SELF LEARNING &
ANOMALIES, CORRELATIONS &
AUTOMATION PREDICTIVE
PROBABILISTIC MODELS
AUTOMATION
KNOWLEDGE &
ENTERPRISE KNOWLEDGE PLATFORM & ONTOLOGY
REASONING SYSTEM
BIG DATA WITH MACHINE LEARNING & NATURAL LANGUAGE PROCESSING
BUSINESS
SOURCES OF TRUTH LOGS DOCUMENTS
TICKET SOURCE OPERATING
PROCESSES
PROCESS
DATA CODE PROCEDURES
DATA
Figure 1: Natural language interface for easy access to insights, to drive automations and query, and to infer from knowledge models in Infosys Nia
WEB/MOBILE CLIENT
OPEN NLP, JAVA
NATIVE SPEECH SERVICES
ON-PREMISE/CLOUD
RECOGNITION CLIENT
Enterprise
Services
Integration
Cloud
API
CRM
Insights
Knowledge
Handlers Services
Request Handler
SMS Information
Conversation Response Handler Linguistic Services
Management Framework
Context Intent
Admin
Import/Export
Configuration Security Training Training Set
Airport Banking
IT Assistant
Assistant Assistant
Success Stories
Our customers have seen significant benefits with the deployment of Infosys Nia chatbots.
To know more about Infosys Nia visit www.infosys.com/nia or send your request to infosysnia@infosys.com
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