Professional Documents
Culture Documents
Voice Over Wi Fi For Dummies Mitel Special Edition PDF
Voice Over Wi Fi For Dummies Mitel Special Edition PDF
by Lawrence C. Miller
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Voice Over Wi‐Fi For Dummies®, Mitel Special Edition
Published by
John Wiley & Sons, Inc.
111 River St.
Hoboken, NJ 07030‐5774
www.wiley.com
Copyright © 2016 by John Wiley & Sons, Inc.
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise,
except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without the
prior written permission of the Publisher. Requests to the Publisher for permission should be
addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken,
NJ 07030, (201) 748‐6011, fax (201) 748‐6008, or online at http://www.wiley.com/go/
permissions.
Trademarks: Wiley, For Dummies, the Dummies Man logo, The Dummies Way, Dummies.com,
Making Everything Easier, and related trade dress are trademarks or registered trademarks of John
Wiley & Sons, Inc. and/or its affiliates in the United States and other countries, and may not be used
without written permission. Mitel and the Mitel logo are registered trademarks of Mitel. All other
trademarks are the property of their respective owners. John Wiley & Sons, Inc., is not associated
with any product or vendor mentioned in this book.
For general information on our other products and services, or how to create a custom For Dummies
book for your business or organization, please contact our Business Development Department in the
U.S. at 877‐409‐4177, contact info@dummies.biz, or visit www.wiley.com/go/custompub. For
information about licensing the For Dummies brand for products or services, contact
BrandedRights&Licenses@Wiley.com.
ISBN: 978‐1‐119‐27936‐5 (pbk); ISBN: 978‐1‐119‐27938‐9 (ebk)
Manufactured in the United States of America
10 9 8 7 6 5 4 3 2 1
Publisher’s Acknowledgments
Some of the people who helped bring this book to market include the following:
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Book......................................................................... 2
Foolish Assumptions.................................................................. 2
Icons Used in This Book............................................................. 3
Beyond the Book......................................................................... 3
Where to Go from Here.............................................................. 3
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
iv Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Introduction
W i‐Fi is a big part of our “always on” digitally con-
nected lives. Over the past few years Wi‐Fi access has
become pervasive, and its use is growing exponentially. You
can use Wi‐Fi in your home, at work, on the go at hotspots,
airports, and even in airplanes and vehicles. Wi‐Fi has revo-
lutionized the consumer market, and its adoption across the
entire range of consumer electronics is making Wi‐Fi a con-
stant presence in our daily lives.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
2 Voice over Wi-Fi For Dummies, Mitel Special Edition
Foolish Assumptions
It’s been said that most assumptions have outlived their use-
lessness, but I assume a few things nonetheless!
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Introduction 3
You won’t find a map of the human genome here, but if you
seek to attain the seventh level of NERD‐vana, perk up! This
icon explains the jargon beneath the jargon and is the stuff
legends — well, nerds — are made of!
Thank you for reading, hope you enjoy the book, please take
care of your writers! Seriously, this icon points out helpful
suggestions and useful nuggets of information.
This icon points out the stuff your mother warned you about.
Okay, probably not. But you should take heed nonetheless —
you might just save yourself some time and frustration!
“That depends a good deal on where you want to get to,” said
the Cat — err, the Dummies Man.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
4 Voice over Wi-Fi For Dummies, Mitel Special Edition
If you don’t know where you’re going, any chapter will get
you there — but Chapter 1 might be a good place to start!
However, if you see a particular topic that piques your inter-
est, feel free to jump ahead to that chapter. Each chapter
is written to stand on its own, so feel free to start reading
anywhere and skip around to your heart’s content! Read this
book in any order that suits you (though I don’t recommend
upside down or backwards).
I promise you won’t get lost falling down the rabbit hole!
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 1
Recognizing the Mobile
Imperative
In This Chapter
▶▶Appreciating the rise of mobile communications
▶▶Looking at mobile challenges and opportunities
▶▶Understanding how cellular networks are evolving
Voice Communications
Are Increasingly Mobile
Today, voice communications are increasingly mobile. Many
businesses and households are forgoing traditional landline
phones, instead relying solely on their mobile devices for
all of their telephone needs. In fact, according to the United
States Centers for Disease Control and Prevention (CDC),
over 40 percent of U.S. households have only a mobile phone.
Relax, although some might argue that mobile-phone use
has become an epidemic, the CDC isn’t researching a deadly
outbreak involving mobile phones! But the CDC does conduct
many surveys via phone, and the trend of replacing landline
phones with mobile phones was identified in their research
conducted since 2003. In most markets today, mobile minutes
exceed landline minutes, and voice minutes on mobile devices
as a percentage of all voice minutes are increasing rapidly.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
6 Voice over Wi-Fi For Dummies, Mitel Special Edition
Mobile devices have become the tether point for the future,
driving a large majority of technological innovation today.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 1: Recognizing the Mobile Imperative 7
✓✓Employees being unable to use the applications they
need when they’re out of the office
✓✓Employees creating a “shadow” IT culture, in which they
download and use their own apps to perform certain
work functions, without the knowledge or support of cor-
porate IT
✓✓A dangerous “cat and mouse” game between employ-
ees attempting to circumvent security controls and IT
attempting to enforce draconian security policies
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
8 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 1: Recognizing the Mobile Imperative 9
Changes in television viewing habits — moving from in‐home
to mobile — will also drive the demand for more bandwidth
on cellular networks.
LTE is penetrating the market rapidly. With the shift from fea-
ture phones to smartphones, the demand for the bandwidth
that LTE offers is increasing rapidly. The GSM Association
(GSMA) forecasts that there will be 4.1 billion LTE subscrib-
ers by 2021. This increase in both user base and individual
demands for video and apps is driving the migration to 5G
technologies and the higher bandwidth it promises.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
10 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 2
Understanding Mobile
Technology Challenges
and Opportunities
In This Chapter
▶▶Recognizing coverage and bandwidth challenges in cellular
▶▶Exploring OTT voice options
▶▶Building toward the future with LTE and all IP‐based voice services
Limitations of Traditional
Cellular Wireless Voice Services
The geographic availability and coverage of cellular wireless
service has improved dramatically over the past 20 years.
However, limited in‐building signal availability continues to
have a significant impact on overall cellular wireless service.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
12 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 2: Understanding Mobile Technology Challenges 13
Freemium service refers to services in which basic services
are provided free of charge, but a premium is charged for
more advanced functionality or features in the application or
service.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
14 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 2: Understanding Mobile Technology Challenges 15
Table 2-1 1G to 5G Features Comparison
Generation 1G 2G 3G 4G 5G
Features
Years 1980s 1990s 2000s 2010s 2020s
Data 2 Kbps 64 Kbps 2 Mbps 200 Mbps 1 Gbps
Bandwidth
Standards Advanced Time Division Wideband LTE — Single unified
Mobile Multiple Code standards
Phone Access Division
System (TDMA), Multiple
(AMPS) Code Division Access
Multiple (WCDMA)
Access
(CDMA), Global
System for
Mobile commu-
nication (GSM),
General Packet
Radio Service
(GPRS)
Technology Analog, Digital cellular; Broadband Unified IP services
Cellular higher capacity with with IP Multimedia
packetized CDMA, IP Subsystem (IMS) control
technology and Home Subscriber
Server (HSS)
Seamless integration
to other IP wireless
environments
Services Analog Digital voice, Voice, High‐ Virtual
mobile short message email definition reality
voice system (SMS), (HD) video
limited email Web Internet of
browsing Dynamic Things (IoT)
information
Audio access Continually
connected
Video Wearable
Location integration Artificial
Intelligence
services (AI)
Switching Circuit Circuit and Packet All IP packet
packet
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
16 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 2: Understanding Mobile Technology Challenges 17
Mean opinion score (MOS) is a numerical indication of the
perceived quality of received media after compression and/or
transmission, from the user’s perspective.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
18 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 3
Addressing VoWiFi
Challenges
In This Chapter
▶▶Understanding authentication methods
▶▶Providing mobility and data synchronization between networks
▶▶Ensuring quality of service (QoS) and location services
▶▶Recognizing Wi‐Fi signal quality and 3G/2G hand‐off issues
Supporting Authentication
Methods
VoWiFi is designed to support different subscriber authen-
tication methods to access IP Multimedia Subsystem (IMS)
services and VoWiFi applications. The authentication method
grants user access to the IMS network and depends on the
capabilities of the client and device capabilities.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
20 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 3: Addressing VoWiFi Challenges 21
Wi‐Fi coverage area and into the LTE coverage area, there’s a
very short period of time available to hand off the call before
it’s dropped. The same challenge exists when walking back
into the building, out of the LTE coverage area, and into the
Wi‐Fi coverage area.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
22 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 3: Addressing VoWiFi Challenges 23
✓✓LTE offers separate QoS Class Identifiers (QCIs) with low
delay and jitter for voice and video traffic.
✓✓Wi‐Fi and the associated Internet access and IP transmis-
sion paths typically only offer Best Effort (BE) delivery.
Voice quality — and hence user experience — may vary
as a user moves between the Wi‐Fi and LTE domains. This
challenge can be mitigated by turning on prioritization
in local routers and switches because QoS characteris-
tics for Wi‐Fi services are bound to the carrier.
✓✓Independently operated Wi‐Fi hotspots may offer very
poor quality connections.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
24 Voice over Wi-Fi For Dummies, Mitel Special Edition
Hand‐off 3G/2G
In a traditional network architecture, the legacy circuit‐
switched core and the new LTE radio/Evolved Packet Core
(EPC) essentially operate as two separate networks. Thus,
operators must manage two separate infrastructures to pro-
vide the same end-user functionality in both networks.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 3: Addressing VoWiFi Challenges 25
The ideal VoLTE and VoWiFi solution enables the 2G/3G
circuit‐switched network to fully integrate with the IMS
network. This integration provides seamless call transitions
from IP‐based LTE and Wi‐Fi environments to c ircuit‐switched
2G/3G domains.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
26 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 4
Enabling VoWiFi with the
Mitel Wi‐Fi Calling Solution
In This Chapter
▶▶Identifying required elements for VoWiFi enablement
▶▶Learning about the Mitel Wi‐Fi Calling solution
▶▶Implementing VoWiFi with Mitel’s Wi‐Fi Calling solution
▶▶Exploring deployment options
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
28 Voice over Wi-Fi For Dummies, Mitel Special Edition
The key benefits of the Mitel Wi‐Fi Calling Solution include the
following:
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 4: Enabling VoWiFi with the Mitel Wi‐Fi Calling Solution 29
The Mitel Wi‐Fi Calling solution enables service providers to
provide enhanced mobile services, including
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
30 Voice over Wi-Fi For Dummies, Mitel Special Edition
VoWiFi and VoLTE can coexist using the same Mitel IMS infra-
structure and Mitel TAS, using different access technologies —
such as Wi‐Fi radio access and LTE radio access (see Figure 4‐2).
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 4: Enabling VoWiFi with the Mitel Wi‐Fi Calling Solution 31
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
32 Voice over Wi-Fi For Dummies, Mitel Special Edition
The Mitel Wi‐Fi Calling solution is designed for the next gen-
eration of mobile networks, leveraging the power of LTE and
the capabilities of WiFi, while enabling new services like RCS.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 5
Examining VoWiFi
Use Cases
In This Chapter
▶▶Eliminating cellular “dead zones” in homes and buildings
▶▶Supporting roaming users without roaming charges
In‐Building Coverage
One of the many reasons for deploying VoWiFi today is to
address indoor cellular service challenges. Other reasons
include offloading traffic from legacy circuit‐switched net-
works, and preparing the carrier network for the deployment
of Voice over LTE (VoLTE).
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
34 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 5: Examining VoWiFi Use Cases 35
MVNOs can leverage VoWiFi services, which can be accessed
over the public Internet from anywhere in the world, thereby
effectively eliminating excessive international roaming fees for
their subscribers that use voice and messaging services with
others in the same country. Since the user is connected to
carrier network in their home country, all voice and messag-
ing usage is considered local and is charged according to the
subscriber’s standard rate plan.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
36 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 6
Ten Key VoWiFi Questions
In This Chapter
▶▶Answering the what, why, and where of VoWiFi
▶▶Comparing voice quality on cellular and Wi‐Fi networks
▶▶Recognizing the need for VoWiFi
▶▶Addressing control, hand‐off, infrastructure, and regulatory concerns
▶▶Exploring charging options for VoWiFi
What is VoWiFi?
Over‐the‐top (OTT) voice and messaging services, such as
Skype, Viber, and WhatsApp, are all capable of working over
any IP‐based network, including Wi‐Fi. However, VoWiFi is
actually very specific. As defined by the Third Generation
Partnership Project (3GPP) and Global System for Mobile
Communications Association (GSMA), specifically in GSMA
IR.51 and IR.92, VoWiFi enables mobile service providers to
deliver the same mobile voice and messaging services they
currently offer over their cellular networks, over any Wi‐Fi
network, globally.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
38 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 6: Ten Key VoWiFi Questions 39
providing subscribers with reliable, quality coverage for voice
services while indoors has been a challenge for mobile opera-
tors. This is especially true in the locations subscribers spend
most of their time and seek to use most of their mobile ser-
vices at home and in the office.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
40 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 6: Ten Key VoWiFi Questions 41
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
42 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
Chapter 6: Ten Key VoWiFi Questions 43
“Do Operators Lose Control of Their Subscribers on Wi‐Fi?”,
because all inbound and outbound subscriber traffic is routed
through the operator’s core network, the necessary systems
are in place to ensure ongoing regulatory compliance.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
44 Voice over Wi-Fi For Dummies, Mitel Special Edition
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
These materials are © 2016 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.
WILEY END USER LICENSE AGREEMENT
Go to www.wiley.com/go/eula to access Wiley’s ebook EULA.