Mutu Pelayanan * Realibility Crosstabulation

Realibility Total
2-1 (Tidak
5-3 (Puas) Puas) 5-3 (Puas)
Mutu Pelayanan baik Count 56 7 63
% within Mutu Pelayanan 88.9% 11.1% 100.0%
% within Realibility 60.2% 100.0% 63.0%
% of Total 56.0% 7.0% 63.0%
tidak baik Count 37 0 37
% within Mutu Pelayanan 100.0% .0% 100.0%
% within Realibility 39.8% .0% 37.0%
% of Total 37.0% .0% 37.0%
Total Count 93 7 100
% within Mutu Pelayanan 93.0% 7.0% 100.0%
% within Realibility 100.0% 100.0% 100.0%
% of Total 93.0% 7.0% 100.0%

Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig.

Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 4.421(b) 1 .036
Continuity
2.879 1 .090
Correction(a)
Likelihood Ratio 6.775 1 .009
Fisher's Exact Test .044 .035
Linear-by-Linear
Association 4.376 1 .036
N of Valid Cases 100
a Computed only for a 2x2 table
b 2 cells (50.0%) have expected count less than 5. The minimum expected count is 2.59.
 Mutu Pelayanan * Tangibles Crosstabulation

Tangibles Total
2-1 (Tidak
5-3 (Puas) puas) 5-3 (Puas)
Mutu Pelayanan baik Count 35 28 63
% within Mutu Pelayanan 55.6% 44.4% 100.0%
% within Tangibles 48.6% 100.0% 63.0%
% of Total 35.0% 28.0% 63.0%
tidak baik Count 37 0 37
% within Mutu Pelayanan 100.0% .0% 100.0%
% within Tangibles 51.4% .0% 37.0%
% of Total 37.0% .0% 37.0%
Total Count 72 28 100
% within Mutu Pelayanan 72.0% 28.0% 100.0%
% within Tangibles 100.0% 100.0% 100.0%
% of Total 72.0% 28.0% 100.0%

Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig.

Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 22.840(b) 1 .000
Continuity
20.688 1 .000
Correction(a)
Likelihood Ratio 32.034 1 .000
Fisher's Exact Test .000 .000
Linear-by-Linear
Association 22.611 1 .000
N of Valid Cases 100
a Computed only for a 2x2 table
b 0 cells (.0%) have expected count less than 5. The minimum expected count is 10.36.
 Mutu Pelayanan * Responsivness Crosstabulation

Responsivness Total
2-1 (tidak
5-3 (puas) puas) 5-3 (puas)
Mutu Pelayanan baik Count 44 19 63
% within Mutu Pelayanan 69.8% 30.2% 100.0%
% within Responsivness 55.0% 100.0% 63.6%
% of Total 44.4% 19.2% 63.6%
tidak baik Count 36 0 36
% within Mutu Pelayanan 100.0% .0% 100.0%
% within Responsivness 45.0% .0% 36.4%
% of Total 36.4% .0% 36.4%
Total Count 80 19 99
% within Mutu Pelayanan 80.8% 19.2% 100.0%
% within Responsivness 100.0% 100.0% 100.0%
% of Total 80.8% 19.2% 100.0%

Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig.

Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 13.436(b) 1 .000
Continuity
11.561 1 .001
Correction(a)
Likelihood Ratio 19.683 1 .000
Fisher's Exact Test .000 .000
Linear-by-Linear
Association 13.300 1 .000
N of Valid Cases 99
a Computed only for a 2x2 table
b 0 cells (.0%) have expected count less than 5. The minimum expected count is 6.91.
 Mutu Pelayanan * Assurance Crosstabulation

Assurance Total
2-1 (tidak
5-3 (Puas) puas) 5-3 (Puas)
Mutu Pelayanan baik Count 35 28 63
% within Mutu Pelayanan 55.6% 44.4% 100.0%
% within Assurance 48.6% 100.0% 63.0%
% of Total 35.0% 28.0% 63.0%
tidak baik Count 37 0 37
% within Mutu Pelayanan 100.0% .0% 100.0%
% within Assurance 51.4% .0% 37.0%
% of Total 37.0% .0% 37.0%
Total Count 72 28 100
% within Mutu Pelayanan 72.0% 28.0% 100.0%
% within Assurance 100.0% 100.0% 100.0%
% of Total 72.0% 28.0% 100.0%

Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig.

Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 22.840(b) 1 .000
Continuity
20.688 1 .000
Correction(a)
Likelihood Ratio 32.034 1 .000
Fisher's Exact Test .000 .000
Linear-by-Linear
Association 22.611 1 .000
N of Valid Cases 100
a Computed only for a 2x2 table
b 0 cells (.0%) have expected count less than 5. The minimum expected count is 10.36.
 Mutu Pelayanan * Empathy Crosstabulation

Empathy Total
2-1 (tidak
5-3 (Puas) puas) 5-3 (Puas)
Mutu Pelayanan baik Count 52 11 63
% within Mutu Pelayanan 82.5% 17.5% 100.0%
% within Empathy 59.1% 100.0% 63.6%
% of Total 52.5% 11.1% 63.6%
tidak baik Count 36 0 36
% within Mutu Pelayanan 100.0% .0% 100.0%
% within Empathy 40.9% .0% 36.4%
% of Total 36.4% .0% 36.4%
Total Count 88 11 99
% within Mutu Pelayanan 88.9% 11.1% 100.0%
% within Empathy 100.0% 100.0% 100.0%
% of Total 88.9% 11.1% 100.0%

Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig.

Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 7.071(b) 1 .008
Continuity
5.414 1 .020
Correction(a)
Likelihood Ratio 10.717 1 .001
Fisher's Exact Test .006 .005
Linear-by-Linear
Association 7.000 1 .008
N of Valid Cases 99
a Computed only for a 2x2 table
b 1 cells (25.0%) have expected count less than 5. The minimum expected count is 4.00.