DEBASISH DUTTA

RGM 313, Mohamaya Sarani, Jangra South, Baguiati, Kolkata-700059

: +91-8420998187 ; :mailto:Debasish.Dutta1@tcs.com; dutdebasish@gmail.com

QUALITY ASSURANCE ENGINEER

Aspiring to carve a niche for myself as a QA/QC Engineer in Quality Control

PROFILE

 A dynamic and aspiring Quality Control Engineer with progressive career; abreast with the latest
trends and technologies of the field.
 Total 13years 5 months QA experience, currently working in the capacity of Quality Assurance
Engineer with TCS.
 5 years and 3 Months experience with Cognizant Technology Solutions as Associate of Projects.
 8 Years and 2 months as Sr. Quality Assurance Engineer in Quality Assurance domain.
 Skilled in Planning, Implementation, Monitoring and resource balancing skills and ability to handle
multiple functions and activities in high pressure, globally oriented environments.
 Proactive trouble-shooter and can rapidly identify problems; formulate tactical plans, initiate change
and implement effective programs in challenging environments.
 Excellent communicator with exceptional talent for problem solving through analytical thought
processes, as attested to by a track record for target achievement and employer satisfaction.
 Proficient in English, Hindi and Bengali.

TECHNICAL SKILLS
Operating System MS DOS, Windows 95/98/2000/XP, Unix.
Programming Languages C, C++, Visual Basic, Visual Studio Dot Net
Databases & Tools SQL Server 2000, Toad, MS Access
Quality Control ISO 9001:2008, ISO 20000,ITIL, CMMI for development1.3, CMMI for
services1.3,Internal Audit, Prepare and review of quality plan of
projects, Process improvement initiatives, Maintain QMS, Statistical
Analysis, Project facilitation, Six Sigma.
Quality Control Tools Minitab, Crystal Ball

Other Utilities Siebel 7.7, Siebel 7.8/7.8.2, QTP, Quality Center,TFS

Primary Skill PMO, Manual Testing, Quality Assurance, CRM

PROFESSIONAL EXPERIENCE

TATA CONSULTANCY SERVICES Since Oct’15

Quality Assurance Engineer
As QA/QC executive perform following activities-
 Facilitation of the projects for closure of the internal non compliances.
 Implementation CMMI Services 1.3 and CMMI Development 1.3 across the software development
and maintenance projects.
 Implementation of ISO 9001 in software development and IT Infrastructure projects.
 Conducting Project Management Review and highlighting key issues and risks to the management.
 Conducting internal audit to the projects.
 Status reporting of the projects to the Management.
 Quality inspection of the deliverables.
 Conducting internal audits.
CMC Ltd Since Oct’10
Sr.IT Engineer

 Performing process audit in regular basis and informing projects about non compliances and
process compliance index.
 Implementation of CMMI Development 1.3 and CMMI Services 1.3 practices across the projects.
 Project facilitation to resolve the non compliances.
 Periodically arrange meetings to inform higher management about the project status and quality
issues.
 Taking part in ISO 9001, ISO 20000, ITIL, Six Sigma drive across the organization.
 Maintaining QMS in the organization.

CONGNIZANT TECHNOLOGY SOLUTIONS Since Jul ‘05

Consultant CRM

 Worked as PMO in multiple projects. As PMO perform following activities-

 Measurement on the practice in terms of resource utilization and projects in pipeline.
 Assesses and improves project management throughout the organization.
 Standardizes project management practices throughout the organization.
 Improves communication so that senior executives and stakeholders know project status.
 Improves communication and decision-making, so that projects achieve strategic objectives.
 Improves the project pipe line and resource utilization.
 As Software Tester perform following activities-
 Involved in Business Requirement Analysis, Test Planning, Test Design and Test Execution.
 Involved in Functional, Regression, Integration, Business Process, Interface, Data Testing of
different CRM business soft wares.
 Involved in QA of different business soft wares.
 Involved up gradation and enhancement of software used by clients.
 Building up different applications for Medical Representatives in different countries of medical
giant client.
 As Developer perform the following activities-
 Developing Web pages using .NET technologies.
 Developing COM components using VB6.
 Developing Stored Procedures with SQL Server 2005.

ORGANIZATIONAL RESPONSIBILITIES
TCS
 Acting as a audit compliance lead in IT IS.
 Ensuring internal audit and management function audit for all project managers and group leaders.
 Closing the Non compliance for the projects.

CMC

 Monthly Internal Audit conduction for all software, hardware, education and training,
Digitization(IT/ITES) projects on behalf of DAG(Quality Assurance group).
 Addressing non-compliances and preparing CA(Corrective action)PA(preventive action) for all non
compliances.
 Preparing all the artifacts required for assessment likes CMMI Services 1.3, CMMI Development
1.3,ISO 9001.
 Participated in SCAMPI for enterprise wide assessment.
 Metrics preparation at project level and organizational level. Filling up CAPA for the matrices in
red.
  Performed QA review for all artifacts for the assigned projects.
CTS
 Worked as PMO in CRM practice.
 Was responsible for resource utilization and resource allocation of resources across different projects
in the practice.

PROJECTS EXECUTED

Project Title IT IS support Sephora

Client Sephora
Duration Nov 2017-Till date
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,

Technologies Sephora is a French chain of cosmetics stores founded in 1969.Featuring nearly 300
brands along with its own private label. Sephora offers beauty products including
makeup, skincare, body, fragrance, nail color and hair care. Sephora is owned by
luxury conglomerate LVMH as of 1997.
Synopsis Administration task of Sap, Mail box administration, Active directory support,
Domain Management. End user support including outlook and desktop .Network
support.

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status reporting of the projects to the Management.
 Final inspection of the deliverables.
 Performing internal audit of the projects.

Project Title IT IS support Qantas

Client Qantas
Duration Nov 2017-Till date
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,

Technologies Qantas is a Australia’s largest domestic and international airline. It is widely

regarded as world’s leading long distance airline and one of the strongest brands in
Australia. The Quantas group’s main business is the transportation of customers
using two complementary airline brands- Quantas and Jetstar. It also operates
subsidiary business including other airlines and business in specialist markets such
as Q catering. it employees over 33,000 people with 93 percent of them based within
Australia.
Synopsis Managing and maintenance of Oracle EBS applications, Oracle Retail Applications,
OBIEE,ODI application.
Managing and maintenance of Hyperion Administration, Demantra Application &
Bespoke Application.
Managing and maintenance of Oracle Exdata, Exalogic, Exalytics Administration.
 Perform operational activities of non-package applications like cando, capella,POS.
Support of Oracle and SQL Server Database administration and management.
Database provisioning, Technology and data refresh data replication.

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status reporting of the projects to the Management.
 Final inspection of the deliverables.
 Performing internal audit of the projects.

Project Title IT IS support Staples

Client Staples
Duration Nov 2017-Till date
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,

Technologies Staples is a global integrated retail enterprise that noffers wide range of products to
keep business running smoothly, gives students the tool they need to excel in the
classroom and keep households organized with products such as office supplies
furniture, electronic goods and computer management products with world class
retail online and delivery capabilities.
Synopsis Support of
REHL,Windows,VMware,Citrix,EMC,Netbackup,NetApp,WAS,MQ,WCS,Tomcat,A
pache,UCS,Excahange & O365,AIX,HP-OVO,HP-
NNMI,Tidal,Cisco,F5,ASA,Sloarwinds,Bigfix

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status reporting of the projects to the Management.
 Final inspection of the deliverables.
 Performing internal audit of the projects.

Project Title IT IS support Apoteket

Client Apoteket
Duration Nov 2017-Till date
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,

Technologies Apoteket AB is a state-owned pharmaceuticals retailer in Sweden which formerly

held a monopoly on the retail sale of medicines in the country.
Synopsis Managing and maintenance of Oracle EBS applications, Oracle Retail Applications,
OBIEE,ODI application.
 Managing and maintenance of Hyperion Administration, Demantra Application &
Bespoke Application.
Managing and maintenance of Oracle Exdata, Exalogic, Exalytics Administration.
Perform operational activities of non-package applications like cando, capella,POS.
Support of Oracle and SQL Server Database administration and management.
Database provisioning, Technology and data refresh data replication.

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status reporting of the projects to the Management.
 Final inspection of the deliverables.
 Performing internal audit of the projects.

Project Title IT IS support Dex Media Inc

Client DEX Media Inc
Duration Nov 2017-Till date
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,

Technologies Dex Media Inc is a print and digital marketing company that was created by the 2013
merger of Super Media and Dex one. The merger, announced on August 21,
2012,was completed on April 30,2013.

Synopsis Data base support of the following databases like Oracle, SQL Server, My SQL,
Mongo, Maria.
USS support of OS, Storage, Back Up.

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status reporting of the projects to the Management.
 Final inspection of the deliverables.
 Performing internal audit of the projects.

Project Title KPMG Infrastructure Support

Client KPMG
Duration Nov 2017-Till date
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,
Technologies
KPMG firms are some of the world’s leading providers of audit, tax and advisory
services. They operate in 146 countries and have 140,000 people in all member firm
around the world. Technology landscape is Messaging Support, Virtual Directory
Services, Secure Data Transfer Services, Certificate Services, RSA secure ID support,
Layer 7 support, Microsoft Office Web Apps, Azure, System Center Support, Office
365,Service Management.

Synopsis
Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status reporting of the projects to the Management.
 Final inspection of the deliverables.
 Performing internal audit of the projects.

Project Title IT IS Support ENMAX

Client ENMAX Corporation
Duration Nov 2017-Till date
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,

Technologies
Integrated Command Center, Network, Linux, Storage, VMware, Genesesys
Synopsis ENMAX corporation is a utility company headquarter in Calgary, Alberta, through
its subsidies and predecessor have a history of delivering electricity for over 100
years and with deregulation now provides retail services to Albertans throughout
the providence.
Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status reporting of the projects to the Management.
 Final inspection of the deliverables.
 Performing internal audit of the projects.

Project Title IT IS Support Farm Credit Canada

Client Farm credit Canada
Duration Nov 2017-Till date
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,

Technologies Oracle DBA,SAP

NetWeaver,Jetty,Weblogic,ETL,Peoplesoft,BODS,AEM,Informatica,SAS,Teradatta
Synopsis Farm Credit Canada (FCC) is Canada’s leading agriculture lender with a healthy
portfolio of more than $26 billion and 20 consecutive years of portfolio growth.
 TCS is engaged with to provide Application maintenance and SaaS support services
to FCC with focus on improved service delivery enhance competency ,maintain
visibility reduce business continuity risk and achieve cost saving.
Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status reporting of the projects to the Management.
 Final inspection of the deliverables.
 Perform internal audit to projects.

Project Title Dilligenta Infrastructure Services

Client Dilligenta
Duration Nov 2017-Till date
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,

Technologies Solar winds & Apps Dynamics network monitoring tool, Network, Telephony and
operations.
NetWeaver,Jetty,Weblogic,ETL,Peoplesoft,BODS,AEM,Informatica,SAS,Teradatta
Synopsis Diligenta is UK’ based life and pension business major operating in corporate and
individual business. Has international presence in rest of Europe(Germany, IOM,
Luxemburg, Switzerland),Asia(Hong Kong, Singapore) & Middle East(Dubai).
Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status reporting of the projects to the Management.
 Final inspection of the deliverables.

Project Title WBPDCL_ERP Implementation

Client West Bengal Power Development Corporation Limited
Duration Nov 2016 – Nov 2017
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies SAP, Oracle
Synopsis Supply of SAP licenses including SAP Annual Technical Support(ATS)
Support WBPDCL in procurement, installation and commissioning of IT
infrastructure for implementation of SAP solution
Installation of SAP solution at WBPDCL
Data Migration assistance
Training of Core Team and End Users at WBPDCL
Implementation of SAP solution at all locations for modules covered under Phase – 1
(All except HCM, SRM and PS).
Implementation of SAP solution at all locations for modules covered under Phase – 2
(HCM, PS, SRM).
 Post implementation support (Annual Maintenance Support) for the solution
implemented.

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status Reporting of the projects to the Management.
 Final inspection of the deliverables.

Project Title SECL IMMS IBS AMC 16-17 IPMS

Client Coal India
Duration Nov 2016 – Nov 2017
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies RAMCO ERP, Oracle
Synopsis The project is intended for operation and maintenance support. Majority
activities at client site are highly depended on IT infrastructure. To meet
client’s requirements and expectations of the stable and highly available
system solution was proposed having following key drivers:
On site support by service engineers on 24 X 7 basis.
Use experiences in various areas of IT and industry domains of relevance to
ERP system to achieve its objectives.
Move to a service level based support arrangement which will ensure
consistent and predictable
Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status Reporting of the projects to the Management.
 Final inspection of the deliverables.

Project Title APDCL ERP Implementation

Client Assam Power Distribution Company Limited
Duration Nov 2016 – Nov 2017
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies SAP ERP, Oracle
Synopsis To Implement SAP ERP Solution across all business location of Assam Power
Distribution Company Limited . This will help APDCL to achieve
reduction in cycle time in various business processes, reduction in inventory
 cost and provide better quality information for supporting operational
excellence cost control and all regulatory requirements.
SAP ERP will be implemented , in a number of functional areas viz.,
Finance , Material & Inventory Management , Human Resource, Plant
Maintenance , Project Management etc. at all the locations APDCL.

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status Reporting of the projects to the Management.
 Final inspection of the deliverables.

Project Title NE RAPDRP APDCL FMS

Client Assam State Electricity Board
Duration Nov 2016 – Nov 2017
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies SAP ERP, Oracle
Synopsis
Restructured Accelerated Power Development and Reforms Programme (R-
APDRP) is an Initiative of Ministry of Power, Govt. of India, launched to
establish centralized platform for monitoring and managing the AT& C losses
of the Utilities Distribution network
Fixing up the baseline AT& C loss data through the implementation of IT
applications such as GIS based Consumer Indexing, Meter Data Acquisition,
Centralized Billing, Network Analysis, Asset Management , Web Self Service
and Energy Accounting
Redressal of consumer grievances and establishment of IT enabled Customer
Contact centre
Provide a flexible and agile solution to address all internal and regulatory
compliances with a quick service commitments to consumers .

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status Reporting of the projects to the Management.
 Final inspection of the deliverables.

Project Title HPSEBL FMS For SAP MBC Implementation

Client Himachal Pradesh State Electricity Board
Duration Nov 2016 – Nov 2017
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies SAP ERP, Oracle
Synopsis Implementation of SAP ISU at Himachal Pradesh State Electricity Board
Limited This includes Spot billing for LV and MV consumers and HT billing
using
Meter Data Acquisition system (MDAS)
Scope of work:
Supply of Spot Billing Machines for LT billing
Supply of Intellegent Modems for HT billing
Installation of SAP solution at HPSEBL
Data Migration assistance
Training of Core Team and End Users at HPSEBL
Implementation of SAP solution at Pilot locations (Phase - 1) ie 4
subdivisions
Roll out at remaining locations (Phase - 2) ie 57 subdivisions
Post implementation support (Annual Maintenance Support) for the solution
implemented

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status Reporting of the projects to the Management.
 Final inspection of the deliverables.

Project Title SIKKIM RAPDRP FMS

Client Himachal Pradesh State Electricity Board
Duration Nov 2016 – Nov 2017
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies SAP ERP, Oracle
Synopsis Project scope is to provide the services so as to manage entire IT system
including all equipments, installations including hardware, software &
networks and utility
business related modules installed & commissioned by TCS for the utility in
order that they have maximum availability to enable utility to realize its
desired business objectives. System Management Services shall be provided
in order that maximum uptime & performance levels of IT systems
installed is ensured. As such, TCS is expected to provide services as per ITIL
(IT Infrastructure Library) standards with performance levels meeting or
exceeding those mentioned in Service Level Agreement (SLA) agreed
between client and TCS.
Project Description:
A. Providing Help desk solutions application
B. Hardware and Software Services
C. Management Services
D. Install/MAC Services (Install Move Add Change)
E. User oriented Services
Project Title WBSEDCL RAPDRP FMS
Client
Duration Nov 2016 – Nov 2017
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies JAVA, Oracle
Synopsis
To provide the services so as to manage entire IT system including all
equipments, installations including hardware, software & networks and utility
business related modules installed & commissioned by TCS for the utility in
order that they have maximum availability to enable utility to realize its
desired business objectives. System Management Services shall be provided
in order that maximum uptime & performance levels of IT systems
installed is ensured. As such, TCS is expected to provide services as per ITIL
(IT Infrastructure Library) standards with performance levels meeting or
exceeding those mentioned in Service Level Agreement (SLA) agreed
between client and TCS.
Project Description:
A. Providing Help desk solutions application
B. Hardware and Software Services
C. Management Services
D. Install/MAC Services (Install Move Add Change)
E. User oriented Services

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status Reporting of the projects to the Management.
 Final inspection of the deliverables.

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status Reporting of the projects to the Management.
 Final inspection of the deliverables.

Project Title WBSEDCL ERP AMS

Client
Duration Nov 2016 – Nov 2017
Organization TCS
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies SAP ERP, Oracle
Synopsis
To provide the services so as to manage entire IT system including all
equipments, installations including hardware, software & networks and utility
business related modules installed & commissioned by TCS for the utility in
order that they have maximum availability to enable utility to realize its
desired business objectives. System Management Services shall be provided
in order that maximum uptime & performance levels of IT systems
installed is ensured. As such, TCS is expected to provide services as per ITIL
(IT Infrastructure Library) standards with performance levels meeting or
exceeding those mentioned in Service Level Agreement (SLA) agreed
between client and TCS.
Project Description:
A. Providing Help desk solutions application
B. Hardware and Software Services
C. Management Services
D. Install/MAC Services (Install Move Add Change)
E. User oriented Services

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status Reporting of the projects to the Management.
 Final inspection of the deliverables.

Roles &  Facilitation of the project for closure of the internal non compliances.
Responsibilities  Implementation CMMI Services 1.3 and CMMI Development 1.3 process
areas.
 Conducting Project Management Review and highlighting key issues and
risks to the management.
 Status Reporting of the projects to the Management.
 Final inspection of the deliverables.

Client CG Government
Duration Jan 2012 –Mar 2016
Organization CMC
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies .NET, Oracle
Synopsis Application used by CG state government for crime and criminal tracking purpose.

Roles &  Actively involved in ISO 9001 certification assessment as facilitator.

Responsibilities  Actively involved in CMMI Product and Services assessment as facilitator.
 Participated in reviewing and preparing the quality artifact preparation like
Unified project plan, Test Plan, Process guidelines, Test Plan etc.
 Release assessment and quality assurance sign off.
  Facing assessment from project team side.

Project Title Assam On line Portal

Client AMTRON
Duration Aug 2012 –Mar 2016
Organization CMC
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies Java,J2EE,Oracle
Synopsis Application for paperless office in Amtron Gauhati.

Roles &  Actively involved in ISO 9001 certification assessment as facilitator.

Responsibilities  Actively involved in CMMI Product and Services assessment.
 Participated in the quality artifact preparation like Unified project plan, Test
Plan, Process guidelines, Test Plan etc.
 Release assessment and quality assurance sign off.
 Facing assessment from project team side.

Project Title WB E District

Client WEBEL
Duration May 2014 – Mar 2015

Organization CMC
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies Java,J2EE,Oracle
Synopsis Application for different certificates like birth certificate, death certificates etc for
West Bengal state government.

Roles &  Actively involved in ISO 9001 certification assessment as facilitator.

Responsibilities  Actively involved in CMMI Product and Services assessment.
 Participated in the quality artifact preparation like Unified project plan, Test
Plan, Process guidelines, Test Plan etc.
 Release assessment and quality assurance sign off.
 Facing assessment from project team side.

Project Title SECR-iNET

Client South Eastern Central Railway
Duration 01 Dec,2014 – Mar 2015

Organization CMC
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies Java,J2EE,Oracle
Synopsis Maintance of different softwares used by South Eastern Railways.
Like pay roll management and other activities of south eastern railways.

Roles &  Actively involved in ISO 9001 certification assessment as facilitator.

Responsibilities  Actively involved in CMMI Product and Services assessment.
 Participated in the quality artifact preparation like Unified project plan, Test
Plan, Process guidelines, Test Plan etc.
 Release assessment and quality assurance sign off.
 Facing assessment from project team side.

Project Title ASP 3 warranty Support

Client SAIL
Duration 01 Oct,2013 – Mar 2015

Organization CMC
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies Java,J2EE,Oracle
Synopsis Maintance of different softwares used by South Eastern Railways.
Like pay roll management and other activities of south eastern railways.

Roles &  Actively involved in ISO 9001 certification assessment as facilitator.

Responsibilities  Actively involved in CMMI Product and Services assessment.
 Participated in the quality artifact preparation like Unified project plan, Test
Plan, Process guidelines, Test Plan etc.
 Release assessment and quality assurance sign off.
 Facing assessment from project team side.

Project Title Tripura HRMS

Client Tripura State Government
Duration Mar,2012 – Mar 2015

Organization CMC
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies .NET
Synopsis Maintance of human resource management software used by Tripura government
officials.

Roles &  Actively involved in ISO 9001 certification assessment as facilitator.

Responsibilities  Actively involved in CMMI Product and Services assessment.
 Participated in the quality artifact preparation like Unified project plan, Test
Plan, Process guidelines, Test Plan etc.
 Release assessment and quality assurance sign off.
 Facing assessment from project team side.

Project Title ECL Coal Net Support

Client Coal India
Duration Feb,2011 – Mar 2015

Organization CMC
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies Java,J2EE,Oracle 11 g
Synopsis Maintance of different softwares used by Eastern Coal Net at Kolkata.

Roles &  Actively involved in ISO 9001 certification assessment as facilitator.

Responsibilities  Actively involved in CMMI Product and Services assessment.
 Participated in the quality artifact preparation like Unified project plan, Test
Plan, Process guidelines, Test Plan etc required for CMMI and ISO 9001
assessment.
 Release assessment and quality assurance sign off.
 Facing assessment from project team side.

Project Title BCCL AMC

Client Coal India
Duration Dec,2013 – Mar 2015

Organization CMC
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies Java,J2EE,Oracle 11 g
Synopsis Maintenance of different softwares used by Bharat Cooking Coal at Kolkata.

Roles &  Actively involved in ISO 9001 certification assessment as facilitator.

Responsibilities  Actively involved in CMMI Product and Services assessment.
 Participated in the quality artifact preparation like Unified project plan, Test
Plan, Process guidelines, Test Plan etc required for CMMI and ISO 9001
assessment.
 Release assessment and quality assurance sign off.
 Facing assessment from project team side.

Project Title Assam On line Portal

Client AMTRON
Duration
Organization CMC
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies Java,J2EE,Oracle
Synopsis Application for paperless office in Amtron Gauhati.

Roles &  Actively involved in ISO 9001 certification assessment as facilitator.

Responsibilities  Actively involved in CMMI Product and Services assessment.
 Participated in the quality artifact preparation like Unified project plan, Test
Plan, Process guidelines, Test Plan etc.
 Release assessment and quality assurance sign off.
 Facing assessment from project team side.

Project Title WB E District

Client WEBEL
Duration May 2014 – Mar 2016

Organization CMC
Location Kolkata, India
Operating Systems Windows XP,
Application
Technologies Java,J2EE,Oracle
Synopsis Application for different certificates like birth certificate, death certificates etc for
West Bengal state government.

Roles &  Actively involved in ISO 9001 certification assessment as facilitator.

Responsibilities  Actively involved in CMMI Product and Services assessment.
 Participated in the quality artifact preparation like Unified project plan, Test
Plan, Process guidelines, Test Plan etc.
 Release assessment and quality assurance sign off.
 Facing assessment from project team side.

Project Title CG E District

Client CG State Government
Duration February 2013 - Mar 2016

Organization CMC
Location Kolkata, India
Operating Systems Windows XP,
Application Java,J2EE, Microsoft Excel 2007
Technologies
Synopsis Application for different certificates like birth certificate, death certificates etc for CG
state government.

Roles &  Actively involved in ISO 9001 certification assessment as facilitator.

Responsibilities  Actively involved in CMMI Product and Services assessment.
 Participated in the quality artifact preparation like Unified project plan, Test
Plan, Process guidelines, Test Plan etc.
 Release assessment and quality assurance sign off.
 Facing assessment from project team side.

Project Title WB iFMS

Client WB State Government
Duration Nov 2013 - Mar 2016

Organization CMC
Location Kolkata, India
Operating Systems Windows XP,
Application Java,J2EE, Microsoft Excel 2007
Technologies
Synopsis Application for West Bengal treasury for managing there financial and other
activities.

Roles &  Actively involved in ISO 9001 certification assessment as facilitator.

Responsibilities  Actively involved in CMMI Product and Services assessment.
 Participated in the quality artifact preparation like Unified project plan, Test
Plan, Process guidelines, Test Plan etc.
  Release assessment and quality assurance sign off.
 Facing assessment from project team side.

Project Title D&B Max CV

Client Dun and Brad Street
Duration Aug 2010 – Oct 2010
Organization Cognizant Technology Solutions
Location Kolkata, India
Operating Systems Windows XP,
Application Java,J2EE,EJB,Rally, Microsoft Excel 2007
Technologies
Synopsis D&B Max CV application is developed for searching company profile information to
individual or company. System is developed in Azile Methodology. All the
requirements are distributed in 5 sprints. Project scope was to system testing as well
as regression testing of Max CV application.

Roles &  Actively involved in Requirement Analysis.

Responsibilities  Actively involved in End –to – End business process testing.
 Writing, Reviewing and executing functional Test Cases.
 Logging and reviewing defects to assurance of quality of the product.
 Defect management using Quality Centre.
 Attending BA/client review meetings and circulating minutes of meeting.
 Preparing weekly status reports and tracking issues related to testing.

Project Title John Hancock Siebel Up gradation

Client John Hancock
Duration May 2010 – Jul 2010
Organization Cognizant Technology Solutions
Location Kolkata, India
Operating Systems Windows XP,
Application Siebel 7.8, Oracle 9i, Mercury Quality Center, Microsoft Excel 2007
Technologies
Synopsis John Hancok has two systems Genesis and F1 to manage entire life cycle of
insurance policy ,contacts, accounts related to policies .Current project scope was
siebel up gradation of the existing applications form Siebel 7.8 to Siebel 8.0.For the
up gradation of the systems a entire regression testing was performed.

Roles &  Actively involved in Requirement Analysis.

Responsibilities  Actively involved in End –to – End business process testing.
 Writing, Reviewing and executing functional Test Cases.
 Logging and reviewing defects to assurance of quality of the product.
 Defect management using Quality Centre.
 Attending BA/client review meetings and circulating minutes of meeting.
 Preparing weekly status reports and tracking issues related to testing.

Project Title Pfizer S&O

Client Pfizer Inc.
Duration Jan 2010 – Apr 2010
Organization Cognizant Technology Solutions
Location Kolkata, India
Operating Systems Windows XP,
Application Siebel 7.8, Oracle 9i, Mercury Quality Center, Microsoft Excel 2007
Technologies
Synopsis Simplification and Optimization of existing Pfizer Electronic Customer Management
System (ECMS) was in scope of the Pfizer S &O project. The Electronic Customer
Management System (ECMS) is Sales Force Automation (SFA) and Sales Analysis
application. Along with SFA, there is hand-held device with minimal functionality of
SFA. This tool is designed to support common EuCan selling activities, and
processes that the sales force engages in, while interacting with customers using
laptop or hand-held (PDA). The Sales Organization needs to define for each field
force representative the set of Customers, they will call on. Each list of Customers is
arrived at by defining a geographic region, which includes all these Customers.
These customized handheld devices would be used by the Sales representatives for
their day to day activities viz. recording and reporting the customer calls and
meetings which in turn are synchronized with the Siebel SFA Application to update
the information in the centralized database server.

Roles &  Actively involved in Requirement Analysis.

Responsibilities  Actively involved in End –to – End business process testing.
 Writing, Reviewing and executing functional Test Cases.
 Logging and reviewing defects to assurance of quality of the product.
 Defect management using Quality Centre.
 Attending BA/client review meetings and circulating minutes of meeting.
 Preparing weekly status reports and tracking issues related to testing.

Project Title Pfizer PCCM Upgrade

Client Pfizer Inc.
Duration Sept 2009 – Dec 2010
Organization Cognizant Technology Solutions
Location Kolkata, India
Operating Systems Windows XP,
Application Business Data Director , Mercury Quality Center, Microsoft Excel 2007
Technologies Siperian XT, TOAD.
Synopsis Pfizer Inc uses two applications to manage its sales activity , one is ACEIQ
application and other is ECMS application. ACEIQ application is used by Pfizer to
campaign and marketing of products to high profile customers. ECMS application is
used by Pfizer to track activities of his sales representatives and their upper
management to track promotion of products and sample/gimmick drops to doctor
and hospitals. The both application have separate database. PCCM is a CDI
application developed in Siperian XU , basic functionality of the application is to
integration and cleansing of customer data from ECMS and ACEIQ applications and
make a golden copy of customer that will be utilized by Enterprise Data Ware House
to develop report and at the same time the cleansed data is used in ACEIQ
application. Current project scope was up gradation of Pfizer PCCM application
from Siperian XU to Siperian XT.
Roles &  Actively involved in End-to-End business process testing of the application.
Responsibilities  Actively involved in Requirement Analysis for Siperian Hub and Business Data
Director.
 Actively involved in End-to-End Business Test scenario and Test Case
preparation for Siperian Hub and Business Data Director.
 Actively involved in Test Data preparation and Test Data loading.
 Actively involved in Test case Execution and Defect Logging.
  Looking after Logging and reviewing defects and also Preparing the Test report.
 Coordinating with both onsite and offshore project team and facilitating testing
process.
 Attending BA/client review meetings and circulating minutes of meeting.

Project Title BI Validation and Testing

Client Boehringer Ingelheim USA Corporation (BI USA)
Duration May 2009 – Aug 2009
Organization Cognizant Technology Solutions
Location Kolkata, India
Operating Systems Windows XP, Windows Mobile
Application Siebel 8, Mercury Quality Center, Microsoft Excel 2007
Technologies Siebel Marketing, Quality Center, TOAD.
Synopsis VISTA 3.0 is a Customer Relation Management (CRM) application system utilized by
the Boehringer Ingelheim Pharmaceuticals Inc (BIPI) Sales department, North
America. It is a BIPI customized production rendition of the Oracle Life Sciences
Siebel ePharma product. The Oracle Siebel ePharma product was currently running
on version 7.8.2.3. The primary objective of the Project is to version upgrade and
enhancements to the existing Siebel application to 7.8.2.10, new hardware (HP 2730p
Tablet PC) deployment and Client environment upgrade with Windows XP SP3, MS
Office 2007, and Internet Explorer 7.0.
Current up gradation also involved with introduction of new functionalities like
Sample Management enhancements / fixes, Call Plan Flexibility, Travel and Expense,
Pre-Call.
VISTA interfaces with several data sources to provide data feed to the users. In
current project scope all import and export processes to different data sources are
tested.
Roles &  Actively involved in Quality Assurance, Functional and Regression Testing,
Responsibilities Project Management like Project Planning, Project Monitoring by capturing
different project specific matrices.
 Actively involved in Resource Planning, Infrastructure Planning, Defect
Prevention Planning, SCM planning, in Project Audit, Project Status Report
preparation, Test Strategy preparation, and in Requirement Analysis.
 Writing and executing functional and regression test cases.
 Looking after Logging and reviewing defects and also Preparing the Test report.
 Responsible for test deliverables (CRM and Integration)
 Coordinating with both onsite and offshore project team and facilitating testing
process.
 Attending BA/client review meetings and circulating minutes of meeting.

Project Title Farmers CRM - Phase 2

Client Farmers Insurance Group of Companies
Duration January 2009 – May 2009
Organization Cognizant Technology Solutions
Location Kolkata, India
Operating Systems Windows XP, Windows Mobile
Application Siebel 8, Mercury Quality Center, Microsoft Excel 2007
Technologies Siebel Marketing, Quality Center, TOAD
Synopsis The primary objective of the Project is to build an enterprise CRM and Analytics
application leveraging the existing Service Point application infrastructure,
Integration framework, and Meta data. The client organization comprises of several
business units, each with disparate systems for managing their agency channels. The
 CRM solution should take care of various enterprise-wide business needs of the
client in managing their agents and agencies. The solution will be implemented over
two releases. The different functional modules that will be included in the solution
are Account Management (Agent Profile, Attributes, Segments), Contact
Management (Call Planning, Call Reporting), Lead Management (Prospecting, DM
Leads and Agent Leads, Activities) etc. From a technical perspective, the solution is
looking at integration with upstream and downstream systems for both real-time
and batch-processing of data so that all relevant information required for managing
the distribution channels can be retrieved from inside a single enterprise-wide
application through intranet. The MyFieldPoint has been integrated with ACE (Java
based application).
Roles &  Actively involved in Requirement Analysis.
Responsibilities  Writing, viewing and executing test cases.
 Logging and reviewing defects.
 Preparing the Test report.
 Responsible for test deliverables (CRM and Integration).
 Coordinating with both onsite and offshore project team and facilitating testing
process.
 Attending BA/client review meetings and circulating minutes of meeting
 Preparing weekly status reports and tracking issues related to testing

Project Title Pfizer ECMS Wave IV & Retrofit

Client Pfizer Inc.
Duration Nov 2007 –31st December 2008
Organization Cognizant Technology Solutions
Location Windows XP, Windows Mobile
Operating Systems Siebel 7.8, Oracle 9i
Application Kolkata
Technologies Siebel e-pharma, Quality Centre, QTP, Toad
Synopsis The Electronic Customer Management System (ECMS) is Sales Force Automation
(SFA) and Sales Analysis application. Along with SFA, there is hand-held device with
minimal functionality of SFA. This tool is designed to support common EuCan
selling activities, and processes that the sales force engages in, while interacting with
customers using laptop or hand-held (PDA). The Sales Organization needs to define
for each field force representative the set of Customers, they will call on. Each list of
Customers is arrived at by defining a geographic region, which includes all these
Customers. These customized handheld devices would be used by the Sales
representatives for their day to day activities viz. recording and reporting the
customer calls and meetings which in turn are synchronized with the Siebel SFA
Application to update the information in the centralized database server.
Roles & As CRM Tester he was involved in the following:
Responsibilities  Understanding the business requirements and developing test cases
 Reviewing integration and system test cases and preparation of review reports
 Test execution and defect management using Quality Centre
 Coordinating with both onsite and offshore project team and facilitating testing
process
 Attending BA/client review meetings and circulating minutes of meeting
 Preparing weekly status reports and tracking issues related to testing

Project Title Pfizer ECMS Wave III

Client Pfizer Inc.
Duration Sept 2006 – Oct 2007
Organization Cognizant Technology Solutions
Location Kolkata, India
Operating Systems Windows XP
Application Siebel 7.8, SQL Server 2000, QTP
Technologies Siebel e-Pharma, QTP, Quality Center, Toad.
Synopsis The Electronic Customer Management System (ECMS) is Sales Force Automation
(SFA) and Sales Analysis tool. This tool is designed to support common EuCan
selling activities and processes. The Sales-force engages in while interacting with
customers using laptop. The Sales Organization needs to define for each field force
representative the set of
Customers, they will call on. Each list of Customers is arrived at by defining a
geographic region, which includes all these Customers. This application would be
used by the Sales representatives for their day-to-day activities viz. recording and
reporting the customer calls and meetings which in turn are synchronized with the
Siebel SFA Application to update the information in the centralized database server.
Roles & As CRM Tester he was involved in the following
Responsibilities  Understanding the business requirements and developing test cases
 Reviewing system test cases and preparation of review reports
 Test execution and defect management using Quality Centre
 Coordinating with both onsite and offshore project team and facilitating testing
process
 Attending BA/client review meetings and circulating minutes of meeting
 Involved in automation testing.

Project Title ONYX

Client Internal
Duration October 2005- August 2006
Organization Cognizant Technology Solutions
Location Kolkata, India
Synopsis Implementation of different POCs using ONYX like – Sales Force Automation,
Marketing Automation, Call Center Management application.
Hardware PC (Deskpro), HP Pentium 4, 1 GB RAM, 40GB hard disk.
Operating System Windows XP
Application ONYX
Technology ONYX, ASP3.0, .NET, SQL Server 2005
Role Developer
Responsibilities As developer he was involved in the following
 Extensively involved in writing Web pages using HTML , Java Script, ASP 3.0.
 Writing middle tier COM components using VB6.
 Writing Stored procedures and SQLS in SQL Server 2005.

EDUCATION
Degree University/Board Year of Passing Specialization % Age of Marks
Bachelors of Calcutta University 2005 Instrumentati 73.1
Technology on and
Control
Engineering
Bachelors of Calcutta University 2001 Physics 57.1
Science
Higher W.B.C.H.S.E 1998 Science 61.8
Secondary
Secondary W.B.B.S.E 1996 77.88

Date of Birth: 10th April 1980; Passport No-NO 130097