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Assigment BSBWOR 404A Develop Work Priorities
Assigment BSBWOR 404A Develop Work Priorities
Assigment BSBWOR 404A Develop Work Priorities
Assessment
BSBWOR 404 A
Develop Work Priorities
Monday Night Part Time Program
Due Date :
Date Submitted :
09/02/09
Total Pages :
8 plus questionnaire
answer
(Including Cover Page)
1. Introduction
1
The Faculty of Pharmacy at the University is Australia’s first pharmacy and
pharmaceutical sciences education and has an international reputation for outstanding
teaching, as a centre of research excellence and as an active and engaged community
leader. The Faculty is offered degrees, diplomas, certificates for undergraduate and
postgraduate level. It has been structured with four departments of Academic (teaching
and learning), Academic (research only), Administration and Technical Services.
This report is based on the Technical Service Department that is responsible for managing
and running a number of key areas within the Faculty of Pharmacy especially for Audio
Video & Information Technology services and Laboratory services.
2
Mail, filing, check order and L to M 9:00 9:30 0:30 YES
received lists, invoice, etc
Update software H 9:30 12:00 0:30 YES
Prepare emulsifying ointment * H 10:00 13:00 2:00 YES *
Tea Time * L 10:30 10:45 0:15 YES *
Prepare aluminium acetate M to H 11:00 12:00 0:30 YES *
solution *
Lunch M 13:00 14:00 1:00 YES
Organise for 5 S auditing M 14:00 14:30 0:30 NO **
Take stock of Chemical part-1 L to M 14:30 15:30 1:00 YES
Set-up Lab session for next day H 15:30 16:30 1:00 YES
Check to do list for semester and M to H 16:30 16:45 0:15 YES
prepare/amend next day time log
Add into the to do list and time L to M 16:45 17:00 0:15 YES
log for any addition requirements
* Start at 10:00 AM. While waiting during processing start working with others.
** Usually time adjust from next activity. If this is not possible to allocate some
activities will be moved to next day or reduce the lunch time what ever possible.
# L = Low, M = Medium, H = High
Feedback is a tool for improvement. It can be used to reinforce good actions and to re-
direct incorrect actions.
My performance will be reviewed using 360 o feedback system that includes my-self, my
manager, my colleague and my customer.
Reviewing my-self gave me credit where it is due as well as the area to identify for self-
improvement
The feedback from manager provided on my accuracy, quality and quantity of my work
out put, training and development needed future potential and ability to work in other
area.
My colleague’s feedbacks are the opportunity to validate my job knowledge, technical
and job-related skills and dependability to work successful in a team.
All clients provided valid and reliable sources of information about my service and the
quality of my work. “Meet client’s expectation” is the most important goals for all
workplace.
3
A B C D E
1 Planning, I have to plan, schedule and X
scheduling and organise my work and my team
organising my work for the semester to run the
own work and my undergraduate laboratory session.
team’s work Without this I can not be
succussed in my job.
2 Communication
Oral I have to communicate with X
variety of people in my
workplace. For example;
Lecturers, demonstrators,
students, visitors, etc.
I have a little chance to write a
Written report in my workplace. X
4
No Skill Required # Level Area for
SKA Development
1 Select and deliver appropriate A Excellent
teaching and learning materials.
5
selection, entry testing,
interviewing and induction.
11 Undertake Local Review Audits as A Excellent
required.
12 Other duties as directed by Senior C Good Unexpected and
Instructor/Supervisor. unreasonable work to my
duties to clarify with
manager.
# A I can use this SKA very well
B I can use this SKA well but some improvements could be made
C I need to improve this SKA
D I need to put in considerable work to develop this SKA
E I have not had the opportunity to develop this SKA
6
2.8 Learning activity 20- Develop a personal training and development action plan
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3. Conclusion and Recommendations
Conclusion
Goal setting, planning, managing change processes and reviewing/monitoring
progress toward goal achievement are essential processes which are intimately
linked to personal and organisational learning.
The key to sustaining a competitive edge is the human element of the
organisation.
Each person in an organisation has personally preferences, attitudes,
competencies, learning preferences and leadership styles which contribute to the
smooth operation of processes and procedures.
Operational efficiency and effectiveness (productivity) will be maintained and
important when relationships and support conditions within the organisation needs
of the people working there.
Effective leader/managers demonstrate enthusiasm, lead by example, offer
constructive feedback, acknowledge good work, provide learning and
developmental opportunities and reinforce good work practice.
Recommendations
Prepare “to do list” for yearly, quarterly, weekly and daily and set priories
Determine main timewasters and organise & plan to minimise
Use “GET STARTED” and “KEEP GOING” for all work
Prepare time log for daily to tract the work done by the day
Use 360o feedback system for reviewing performance feedback
Regular skill audit at least once a year.
4. References:
Robbins, S.P., Bergman, R., Stagg, I. & Coulter, M (2003) Management, 3rd Edition,
Pearson Education, Frenchs Forest, NSW