Faculty of Information & Communication Technology

BBB3162/BBB3163/BBB3612 ● Knowledge Management

Department : Faculty of Information & Communication Technology (FICT)

Course Name : Knowledge Management
Semester : 4/5/6

INSTRUCTION
 This is an individual assignment. Answer all questions.
 Submission in the form of hardcopy (handwriting). You are NOT require to attach
the tutorial answer with the question paper.
 REMINDER: Late submission will result deduction on marks or will not be
entertained.

** If you have any difficulties in submitting the assignment according to the given date,
please contact/email and discuss with me.

Introduction to Strategic Knowledge Management

1. Define knowledge workers.

2. Why some of the organizations poorly manage their knowledge assets?
3. “Knowledge workers are generally focused on using their intellectual assets as their
main work focus”. Give TWO (2) examples of intellectual assets that workers can
use for their benefits.
4. Explain any FIVE (5) forms of organizational knowledge may possess by a
knowledge workers.
5. What are the phases of knowledge development?
6. Based on your answer in question 5, briefly explain any THREE (3) phases of
knowledge development.
7. Why knowledge sharing is an important core competency in organization?
8. Why is it difficult to directly codify tacit knowledge?

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