Recruitment Cycle Time Reduction in a

BPO
Case Study: Recruitment Cycle Time Reduction in a BPO
Vertical
• Business Problem:
– Large revenue loss at Rs 65 lacs per annum primarily due to delay in hiring new
recruits
• Objective Statement:
– Reduce average recruitment cycle time from 80 days to 60 days
• Key Findings:
– Number of interfaces is high in entire recruitment process
– More number of Interviews conducted for hiring as compared to company standards.
– No formally defined accountability in screening process.
• Key Changes Implemented:
– Standardization of job requirement
– Reduction in number of interfaces between the Function Heads, HR personnel and
candidates
– Reduction in number of interviews conducted
– Establishment of clear accountability on Functional SPOCs for initial screening of
resumes
• Benefits:
– Cycle time post-improvement brought down from 80 to 55 days resulting in reduction
in revenue loss and recruitment cost to the tune of Rs 48 lacs annually.
– Less rework arising from incomplete/vague job descriptions
– Better overall experience for the candidates as the final decision was made on the day
of the interview itself
 UNLOCKING POTENTIAL. DELIVERING RESULTS
Innovation
Lean
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Process Management
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