TRƯỜNG ĐẠI HỌC KINH TẾ LUẬT ĐỀ THI CUỐI KỲ

KHOA KINH TẾ ĐỐI NGOẠI Học kỳ 1 Năm học 2016 – 2017

(Không được được sử dụng tài liệu)

Môn: QUẢN TRỊ CHUỖI CUNG ỨNG Thời lượng: 45 phút

Mã đề: 01

1. “The participation in product service development and lean launch” is which process?
a. Demand planning responsiveness
b. Manufacturing customization
c. Product/service development launch
d. Customer relationship collaboration
2. “Keeping full inventory in a central warehouse and releasing customer orders to local
distributors or direct shipping to customer” is:
a. Geographic postponement c. Combined postponement
b. Manufacturing postponement d. All are correct
3. “Moving manufacturing and distribution operations to countries with favorable labor
costs and tax laws” is:
a. Offshoring c. Strategic investment
b. Outsourcing d. Strategic supply chain
4. Purchasing cycle incluces:
a. Material source and distributors
b. Material source and customer
c. Material source and manufacturing plant
d. Material source and lead supplier
5. Which benefit that One-to-one relationship can NOT get?
a. Significant reduce transaction costs
b. Get a competitive advantage in mass market
c. Better accommodate customer requirements
d. Move individual customer transactions into a matter of routine
6. The GAP of Performance in Satisfaction and Quality Model appears between:
a. Management perceptions of expections and Expectations
b. Management perceptions of expections and Performance standards
c. Performance standards and Actual performance
d. Actual performance and External communications
7. Which customer level focuses on assessing customer requirement?
a. Customer Service c. Customer Success
b. Customer Satisfaction d. All of them are correct
8. Which is NOT included in Posttransaction Components of Total cost of ownership?
a. Follow-up and correction c. Repair/replacement in field
b. Field failures d. Cost of repair parts
9. Which is procurement strategy for low level of supply risk and high value to firm?
a. Bottleneck Purchases - Multiple Suppliers
b. Critical Purchases - Integrated with Suppliers
c. Routine Purchases - Reduce buying effort
d. Leverage Purchases - Concentrate Purchases
10. Which process is used to produce products such as appliances, automobiles and cell
phones?
a. Job Shop Process c. Line Flow Process
b. Batch Process d. Continuous Process
11. Which manufacturing strategies are used for Job Shop process?
a. ETO/MTO c. MTP/ETO
b. ATO/MTP d. ATO/MTO
12. Which kind of stock is maintained in a logistical system to protect against demand and
performance cycle uncertainty.?
a. Transit stock c. Obsolete stock
b. Speculative stock d. Safety stock
13. Which party in transportation participants want to charge their customers the highest
freight rate possible while minimizing labor, fuel, and vehicle operating costs?
a. Carrier and Agents c. Government
b. Shipper and Consignee d. Public
14. Which kind of transportation has medium fixed cost and low variable cost?
a. Rail c. Pipeline
b. Truck d. Water
15. Trucking firm or and airline provides which transportation service?
a. Traditional carriers c. Intermodel transportation
b. Package service d. Nonoperating intermediaries
16. Which carrier pricing strategy is a simplified pricing format made possible by
deregulation?
a. Cost-of-service c. Combination price
b. Value-of-service d. Net-rate
17. Which occurs when a warehouse recieves a single large shipment and arranges for
delivery to multiple destinations?
a. Consolidation c. Cross-Dock
b. Break-bulk d. Assembly
18. Which is NOT core functionality of Warehouse Management Systems?
a. Cycle-count c. Yard management
b. Replenishment d. Opportunistic cross-dock
19. Which functionality relates to decision support benefits of Identification of alternative
ways to rapidly or efficiently resolve work constraints or queues?
a. Pick/replenishment c. Cycle counts
b. Work queue resolution d. Error correction
20. Which is NOT rigid containers?
a. Air Freight Containers c. Returnable Racks
b. Sea-Land Containers d. Slipsheets
21. Which material handling systems requires moderate fixed and variable cost with high
flexibility and utilization?
a. Automated systems c. Mechanized systems
b. Semi-automated systems d. Information-directed systems
22. Which strategy asked for high local responsiveness and low global integration?
a. Global strategy c. Transnational strategy
b. Multi-domestic strategy d. No international strategy
23. With Global strategy, delivery strategy is used:
a. Direct to customer c. Subsidiaries with local presence
b. Collaboration d. Worldwide flow of key resources
24. Logistical Operations includes:
a. Purchasing, Manufacturing support, Customer Accommodation
b. Purchasing, Warehousing, Transportation and Traffic
 c. Order Processing, Manufacturing Support, Inventory Control
d. Order Processing, Packaging, Warehousing
25. In process owner: Product/service development launch, the process team includes:
a. Marketing, sales, logistics, manufacturing, finance, information technology
b. Marketing, sales, logistics, information technology
c. Sales, order processing, logistics, customer service, accounting
d. New product development, marketing, procurement, manufacturing, logistics
26. Which supply chain relationship has the most limited acknowledged dependency and
information sharing?
a. Contract c. Administered
b. Outsource d. Enterprise extension
27. Which supply chain flow is bidirectional exchange of transactional data, inventory status
and strategic plans?
a. Product/service value flow c. Market accommodation flow
b. Cash flow d. Information flow
28. In which perspective, the measurement focuses on logistics service, quality and
satisfaction when using a balance scorecard approach?
a. Financial perspective c. Customer perspective
b. Internal operations perspective d. Innovation and learning perspective
29. Which typical performance is NOT related to Productivity?
a. Equipment downtime c. Obsolete inventory
b. Order per sales representative d. Units shipped per employee
30. Which Supply Chain Business Process has reporting elements including: Cost and
quality, Planned deliveries, supplier delivery performance?
a. Sell c. Source
b. Plan d. Store
31. What is security best practice expressed Communication Management Competency?
a. Incorporates modules on preventing contamination/security incidents into employee
training
b. Able to quickly share information with employees in case of contamination/security
incident
c. Complies with government-required record keeping regulations regarding threats and
incidents
d. Ability to track and trace commodities and products up and down one stage in the
supply chain
32. Basic just-in-time techniques do NOT include:
a. Flexibility c. Quality of working life (QWL)
b. Market research d. Line-stop authority
33. Why is good product and service design important?
a. Operations managers’ pay is determined by the quality of product design
b. Products are the last thing a customer sees of a company
c. Products and services are usually the first thing customers see of a company, so they
should have an impact
d. The visual appeal of a product is the most important factor in selling it
34. Which of the following has the least integration of information systems?
a. Web-integrated enterprise resource planning
b. Manufacturing resource planning
c. Materials requirements planning
d. Enterprise resource planning
35. Which of the following has the highest impact on the whole supply network?
a. Enterprise resource planning
b. Materials requirements planning
 c. Manfacturing resource planning
d. Collaborative commerce
36. The sequence of a typical manufacturing supply chain is
a. Storage-Supplier-manufacturing-storage-distributor-retailer-customer
b. Supplier-Storage-manufacturing-storage-distributor-retailer-customer
c. Supplier-Storage-manufacturing-distributor-storage-retailer-customer
d. Supplier-Storage-manufacturing-storage-retailer-distributor-customer
37. Logistics if the part of a supply chain involved woth the forward and reverse flow of
a. Goods c. Cash
b. Services d. All of above
38. The major decision areas in supply chain management are
a. location, production, distribution, inventory
b. planning, production, distribution, inventory
c. location, production, scheduling, inventory
d. location, production, distribution, marketing
39. Distribution requirement planning is a system for
a. Inventory management c. Both ‘a’ and ‘b’
b. Distribution planning d. None of the above
40. Logistics is an integral part of supply chain management. Which explanation best
represents outbound logistics?
a. The management of material resources entering an organization from its suppliers
and other partners
b. An emphasis on using the supply chain to deliver value to customers who are
actively involved in product and service specification
c. A supply chain that emphasises distribution of a product to passive customers
d. The management of resources supplied from an organization to its customers and
intermediaries
41. Using digital communication to improve supply chain efficiency is dependent on
effective exchange and sharing of information. The challenges of achieving standardized
data formats and data exchange have given rise to the study of optimisation of the:
a. Vertical integration c. Virtual integration
b. Information supply chain d. Information asymmetry
42. What does a company’s information system need to deliver to different parties who need
to access the supply chain information of a organization, whether they be employees,
suppliers, logistics service providers or customers?
a. Radio-frequency identification of products
b. Supply chain visibility
c. Password and user name reminders
d. None of above
43. The coordination of all supply activities of an organization from its suppliers and
partners to its customers is reffered to as
a. Supply chain network c. Supply and demand coordination
b. Supply chain management d. Efficient customer response
44. Transactions between an organization and its suppliers and intermediaries, equivalent to
buy-side e-commerce is known as:
a. The upstream supply chain
b. The downstream supply chain
c. There is no difference to buy-side e-commerce
d. Supply streaming
45. In considering a simple model of a supply chain, the correct sequence of an
organization’s supply chain from a systems perspective is:
a. Transformation process, acquisition of resouces, delivery to customers
 b. Delivery to customers, acquisition of resouces, transformation process
c. Transformation process, delivery to customers, acquisition of resources
d. Acquisition of resources, transformation process, delivery to customers
46. There are options for restructuring the supply chain. A characteristic of vertical
integration is:
a. Majority of manufacture is in-house
b. Total reliance on linked third parties
c. Close relationships with suppliers
d. All of the above
47. The typical aim of the push to customer approach to supply chain management is:
a. To enhance product and service quality
b. To improve costs of distribution
c. Optimize the production process for cost and efficiency
d. Reduce wastage
48. There are different techniques to both initiate and build relationships with customers by
using a combination of online and offline techniques. What is the “customer life cycle”
though?
a. The stages each customer will go through in a long-term relationship with a supplier
b. An approach to building and sustaining long term-business with a customer
c. Techniques to encourage customers to increase their involvement with an
organization
d. All are correct
49. Process of managing upstream and downstream of final goods, flow of raw materials and
information about resellers and final consumers is classified as
a. marketing logistics network c. delivery network
b. supply chain management d. physical distribution network
50. Logistics network through which unwanted or excess products by resellers or consumers
is classified as
a. inbound distribution c. forward distribution
b. outbound distribution d. reverse distribution

HẾT

TRƯỞNG BỘ MÔN DUYỆT GIẢNG VIÊN RA ĐỀ

(ký tên, ghi rõ họ tên) (ký tên, ghi rõ họ tên)