Effectiveness in Supervision

By,
Hiren Vakil
 Objective

Help to do job in a more professional manner, influence the behavior of
other through effective motivation & leadership.

Develop creative thinking power & have better self-knowledge.

Reduce waste, improve productivity, cut cost, produce good quality

product/service.

Combine tech. & authority for positive results.

Understand the future roles.

 Element of Effectiveness
Concern for People

Concern for
Concern for Self
Productivity
 1. Concern for Self

Think for self development.

Think for your intellectual development.

Think for your skill development.

Career growth.

Physical Fitness & Mental Fitness.

 Thought ….
People are born with talent not with
skills.
 2. Concern for People

Friends.

Family.

Relatives.

Colleague.

Society.

Environment.
 2. Concern for Productivity

Quality.

Cost.

Wastage.

Performance.

Profitability.

Customer Service.
 Thought ….

Learn to Inspect.. What you expect..

 Thought ….

Maintain your Grace…

One Man makes the difference –
The Leader
The Role of the Supervisor

Leader

Motivator

Decision maker

Problem solver/troubleshooter

Communicator

Speaking

Writing

Reading

Listening

Coordinator (with Internal & External Bodies)

Planner

Self Starter/Initiator
The Role of the Supervisor

Change Agent

Coach/Trainer

Counselor (Advisor)

Care Taker

Team Builder

Time Manager

Visionary

Listener
 Self Checklist

Do you mix with People?

Do you know your Job?

Do you seek other’s Idea?

Are you dependable? (Trust worthy)

Do you Learn everyday?

Do you accept Criticism?

Do you Communicate Well? (Clarity of words)

Do you manage your time?

Are you Optimistic?

Are you Alert always?
 Set personal and professional goals

Write down your goals

Discuss with your supervisor and your team

Review often
 Effective behaviors

Patience

Tolerance

Sensitivity

Empathy

Decisiveness

Sense of humor
Decision Making

Be truly open-minded

Avoid taking sides

Recognize your own bias

Don’t let titles or prestige influence your decisions

Avoid absolute wordings in your decisions

 Questions to ask before making a
decision

Do I have enough information to make a decision?

What would be the worst possible result if I make that

decision?

Do I need to make a decision at this time?

Am I the best person to make the decision?

 Don’t be afraid to take a risk

Make that tough decision

Believe in it and promote it

Sell it
 Communication Skills

Present one idea at a time

Keep it simple

Make it brief

Personalize it to the other person

Use the right tone of voice and body language

Get acceptance of each idea

Respond to the emotions of the person

Appreciate your listener’s concerns

Encourage listeners to express themselves
 Steps to improve listening skills

Ask questions

Concentrate – stay focused

Identify the main idea

Listen for the rationale

Listen for key words

Organize in your mind

Take notes
 Role of the Facilitator

Stay calm – don’t take sides

Keep on the agenda

Start and end the meeting on time

Encourage participation
 Praise with a reason

Mean what you say

Balance your praise

Immediately after the event

Public or private
 Change...

Only Weak Leader react to change, strong Leader create
change.

Change is not your enemy, unless you choose to make it

your enemy.

Change is growth, change is life, Relish it, live it, Create it.

Change Habits.
 Sell the change
1. Present the change to employees in clear and specific
language

2. Put your ideas in a positive, constructive light

3. Stress your willingness to help employees adapt

4. Ask employees how they plan to deal with it

5. If change has unintended results, be open to review

 Supervisor Job

Prepare for performance excellence.

Assuring performance excellence.

Celebrating performance excellence.

Creating a climate for continued excellence.

Preventing and managing conflicts.

 A Leader

Educates.

Motivates

Communicates

Supports

Leads Changes

Turns every situation into a learning experience.

 A Leader

Leadership is the result of strong

Willpower, Hard work, Vision and
choosing the right priority…
 Morale Boosting Element

Respect. (From Colleagues & Seniors)

Remunerations

Recognition

Responsibility

Personal Factors

Clean & Healthy working conditions

Cheap & Nutritious food

Good Medical facility

Free/Subsidised Transport/ Housing

Recreation Facilities
 A leader as a Coach

Builds positive relationship.

In frank and critical, but not threatening.

Is a keen observer.

Known's how to ask questions and evaluate answers..

Create a “Can do” attitude in the employee.

 Exercise

How many squares in the picture?

 Answer
55
Solution;
Square 1 x 1 = 25
Square 2 x 2 = 16
Square 3 x 3 = 09
Square 4 x 4 = 04
Square 5 x 5 = 01

55
 Trust People
Start treating your people as grown-
ups, give them responsibility and
authority , trust them, 96% of them
are honest.
 Thought….

Before doing or planning anything, think for a minute about

the work.

Concentration of work required otherwise people will

takeover the opportunity.
What do you see?
 The Black Spot Syndrome

We always see the black spot & we always miss all the
white space around it.

Learn to focus yourself on the positive aspects of life.

Learn to focus on your strength rather than weakness.

Negative attitudes, Negative self-image & Negative self-talk

have never made a successful leader or person.
 Managing Your Time

What are some timewasters?
 How to manage your time

Prioritize your work

Assess how you are currently spending your time

To do lists

Plan your tasks daily

Evaluate time management several times during the day

 Thought….

The bad news is “Time Flies…
The good news is “You are the Pilot”….

God provides us 86,400 Second daily as an amount, and

take back at the end of the day. It’s on us either to utilize it
or waste it.
Exercise
How many Tigers, you saw in the
picture?
Answer

16
 Do’s & Don’t
Do’s

Lead from the front.

Encourage the creative ideas.

Positive thinking.

Be proactive

Trust subordinates

Be natural (Informal)

Spend more time with your employees.

Always guide.

Take timely decision.
 Do’s & Don’t
Do’s

Listen…Listen….Listen

Keep Smiling Face.

Do as you say.

Take the bold decision.

Develop “we” attitude.
 Do’s & Don’t
Don’t

Don’t take the back seat.

Don’t suppress new ideas.
(don’t remain Traditional)

Don’t have negative attitude.

Don’t be reactive.

Don’t distrust subordinates.

Don’t be artificial (formal).

Don’t keep away from your employees.

Don’t always criticizes.
 Do’s & Don’t
Don’t

Don’t prolong the decisions.

Don’t keep the castor-oil face.

Don’t keep double standards.

Don’t get carried away by feelings.

Don’t have the “I” attitude.
Thank You….