INTERNSHIP

IIIN REPORT 2019

INTERNSHIP REPORT

ON

MCB BANK,DHOLANWAL

SUBMITTED BY: SAMREEN NAEEM

LAHORE COLLEGE FOR WOMEN UNIVERSITY

DEPARTMENT OF PUBLIC ADMINISTRATION

YEAR OF SUBMISSION : 2019

INTERNSHIP
IIIN REPORT 2019
INTERNSHIP
IIIN REPORT 2019
INTERNSHIP
IIIN REPORT 2019

INTERNSHIP REPORT
ON
MCB BANK LIMITED

PREPARED BY
Samreen Naeem
BPA (32155132)
DEPARTMENT OF PUBLIC ADMINISTRATION

LAHORE COLLEGE FOR WOMEN UNIVERISTY

INTERNSHIP
IIIN REPORT 2019
INTERNSHIP
IIIN REPORT 2019

Internship Report on MCB BANK .

Dhonlanwal Branch, Lahore

Name: SAMREEN NAEEM

Roll No: 32155132

Supervisor: Ms ASVIR

Department: PUBLIC ADMINISTRATION

Year of submission:2018

LAHORE COLLEGE FOR WOMEN UNIVERSITY

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IIIN REPORT 2019

MUSLIM COMMERCIAL BANK

Submitted by Supervisor Registrar

SAMREEN NAEEM MISS ASVIR

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IIIN REPORT 2019

DECLARATION

An internship report submitted to department of Public Administration, Lahore College For

Women University, Lahore in partial fulfillment of the requirement of degree BPA
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IIIN REPORT 2019

DEDICATION:
I dedicate my entire efforts to my DEAR PARENTS who pray for me every single minute
and guide me at every step of life whenever I feel difficulty.

I dedicate this report to my dear sister AYESHA IQBAL who always supports me and
prove to be helpful for me in any kind of circumstances.

I dedicate this report to RESPECTED STAFF of MCB DHOLANWAL , Bahawalpur

as well, as everyone guided me and helped me whenever I needed during whole internship
and made me learn many new things.
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IIIN REPORT 2019

CONTENTS:

Sr No. Contents Page No.

1 Introduction 1

1.1 History And Background 2

1.2 Vision and Mission Statement 8
1.3 Objectives 9
1.4 Market Standing 10
2 Management System 11

2.1 Organizational Chart 12

Corporate Profile 13

2.3 Management Hearchy 17

2.4 Credit Rating 18

2.5 Entity Rating 19

3 Marketing Mix
21

3.1 Products and Services 22

3.2 Competitors 35
3.3 Breif history of Departments 35
3.4 Types of Account 59
3.5 Account Opening Procedures 60

4 Financial statements Analysis 67

4.1 Horizontal Analysis 71

4.2 Vertical Analysis 74

4.3 Financial Ratio Analysis 77

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5 SWOT Analysis
99
5.1 Strength 100

5.2 Weakness 102

5.3 Opportunity 103
5.4 Threats 104

6 Training Program 105

106
6.1 Activities of intern
6.2 Branch Network 109

7 Recommendations 110

8 Conclusion 113

 List Of Annexure 116

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IIIN REPORT 2019

PREFACE:

Practice makes a man perfect. Theoretical knowledge is not enough on its own. It is useful
when implemented. That’s why it is necessary for completion of BPA program to do
practical work. Internship program is also held in every management institution to support
the same purpose.

Banking plays very important role in the development of commerce and economic fields of
a country. As banks are using different modern and up to date technologies in order to
perform well and influence different managerial activities, it is a better option for business
students to get internship experience in banks.

I did six weeks internship in MCB BANK Dholanwal Branch, lahore. During this time I
visited different departments and was thoroughly briefed about the procedures and working
by friendly senior staff of there.

In preparation of this Report I have tried my best to provide all possible information about
the operations, functions and tasks of MCB in brief and comprehensive form. It also
includes a brief view of what I did during internship.

Internship report ends with some recommendations and concluding remarks after
identification of problems that I observed during internship. Although I have put all my
efforts but surely there are chances for mistakes, suggestions are welcomed.
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IIIN REPORT 2019

EXECTIVE SUMMARY:

MCB Bank Limited (Formerly Muslim Commercial Bank Limited) has a solid foundation of
over 50 years in Pakistan, with a network of over 1100 branches, over 500 MCB ATMs
nationwide and a network of banks on the MNET ATM Switch.
Trade Services in the country by providing centralized foreign trade services to branches
with a view to improve efficiency, expertise and reduce delivery cost.

During my internship in MCB I mainly worked in Remittances and Customer Service

Office department, I also took information about Forex department by spending a week
there and I successfully completed all the task/duties that were assigned to me.

During the course of internship I learned about different functions performed by

Remittances, Foreign Exchange and Customer Service Office department and by the bank
as a whole. I also learnt bank‟s correspondence with their customers and within branches. I
learnt about documentation requirements and record keeping for different activities and
processes, especially the documentation required for different kinds of remittance i.e., pay
order and demand draft.

This report includes the introduction of Banking, Banking in Pakistan, the brief history of
MCB Bank Limited, mission and vision of MCB Bank, its products, awards, corporate
profile, organizational structure, working of various divisions and departments including
the tasks performed by the intern, SWOT and financial analysis and finally ends with
recommendations and conclusion.