Lusaka Water and Sewerage Company Limited

APPROVED TARIFF EFFECTIVE MAY 2018

The National Water Supply and Sanitation Council (NWASCO) has approved a tariff adjustment for Lusaka Water and Sewerage Company
effective from May, 2018. Bills based on the new tariffs will be received in May 2018.
DOM ESTIC M ETERED CUSTOM ERS (In m3)
The schedule below shows the new tariffs and the service level guarantees.
For queries, customers are encouraged to contact our customer service staff who will be ready to attend to them.
COM M ERCIAL UN-M ETERED CUSTOM ERS OTHER CHARGES

CHIRUNDU OLD TARIFF 2017 (K) NEW TARIFF 2018 (K) OTHER CHARGES OLD TARIFF 2017 NEW TARIFF 2018
CHIRUNDU OLD TARIFF 2017 (K) NEW TARIFF 2018 (K)

0-6 3.15 3.62 SEWERAGE CHARGE - % OF DOMESTIC WATER 30% 30%

SMALL 588.00 647.00

4.73 5.43 588.00 647.00 SEWERAGE CHARGE - % OF COMMERCIAL WATER

6 - 30 INDUSTRIAL WATER 45% 45%
MEDIUM
588.00 647.00 SANITATION CHARGE - % OF WATER BILL 2.5% 2.5%
30 - 100 5.64 6.48 LARGE

100 - 170 7.48 8.60 588.00 647.00 SEWER UNBLOCKING DOMESTIC 150 150
INSTITUTIONAL SEWER UNBLOCKING NON DOMESTIC 200 200
7.48 8.60 WATER BOWSER (K) 25/m3 K40/m3
170 - and above KAFUE OLD TARIFF 2017 (K) NEW TARIFF 2018 (K) WATER BOWSER (K) SELF COLLECTION 10/m3 K15/m3

SMALL 145.00 159.00

LUSAKA OLD TARIFF 2017 (K) NEW TARIFF 2018 (K) LEAK DETECTION (K) 75.00 75.00

0-6 4.91 5.65 MEDIUM 415.00 457.00 RECONNECTION FEE DOMESTIC (K) 100.00 100.00

5.90 6.79
6 - 30 LARGE 1,572.00 1,729.00
RECONNECTION FEE (OTHERS) (K) 300.00 300.00
NEW STANDARD WATER CONNECTION Cost of 12m pipe and associated Cost of 12m pipe and associated
30 - 100 6.69 7.69 (NETWORK IN PLACE) (K) DOMESTIC fittings only fittings only
CHONGW E / LUANGWA OLD TARIFF 2017 (K) NEW TARIFF 2018 (K)
NEW STANDARD WATER CONNECTION Cost of 12m pipe and associated
100 - 170 7.86 9.04 SMALL 137.00 151.00 Cost of 12m pipe and associated
(NETWORK IN PLACE) (K) NON-DOMESTIC fittings only fittings only
9.64 11.08 NEW STANDARD SEWER CONNECTION Cost of 12m pipe and associated Cost of 12m pipe and associated
170 - and above MEDIUM 376.00 414.00 (NETWORK IN PLACE) (K) DOMESTIC fittings only fittings only
NEW STANDARD SEWER CONNECTION Cost of 12m pipe and associated Cost of 12m pipe and associated
KAFUE / CHONGW E / LUANGWA OLD TARIFF 2017 (K) NEW TARIFF 2018 (K) LARGE 497.00 546.00 (NETWORK IN PLACE) (K) NON DOMESTIC fittings only fittings only
NEW STANDARD WATER CONNECTION
0-6 3.15 3.62 40% OF COST 40% OF COST
LUSAKA OLD TARIFF 2017 (K) NEW TARIFF 2018 (K) (NEW PROJECT) (K) DOMESTIC
3.74 4.30 NEW STANDARD WATER CONNECTION
6 - 30 SMALL 780.00 897.00 (NEW PROJECT) (K) NON DOMESTIC 40% OF COST 40% OF COST

4.13 4.74 DISCHARGE OF EFFLUENT FROM

30 - 100 MEDIUM 1,300.00 1,495.00 PRIVATE VACUUM TANKERS (Per m3) 30.00 30.00

100 - 170 4.53 5.20 METER TESTING FEE - DOMESTIC 75.00 100.00
LARGE 4,550.00 5,233.00 METER TESTING FEE - NON DOMESTIC 75.00 150.00
5.11 5.88
170 - and above FIXED METER CHARGE - DOMESTIC 10.00 10.00
CH0NGW E - SERVICE LEVELS GUARANTEE
COM M ERCIAL M ETERED CUSTOM ERS (In m3) 25.00 25.00
FIXED METER CHARGE - NON DOMESTIC
SERVICE INDICATOR PRIM ARY INDICATOR SERVICE LEVEL
UNAUTHORIZED WATER CONNECTION / RECONNECTION 1,000.00 PLUS ASSESSED 1,000.00 PLUS ASSESSED
SI 1 COVERAGE OF SERVICE AREA % of population served with drinking water 75% CHARGE (DOMESTIC) (K) CONSUMPTION CONSUMPTION
According to NWASCO water
a. No. of tests carried out (bacteriological and residue chlorine) UNAUTHORIZED WATER CONNECTION / RECONNECTION
CHIRUNDU OLD TARIFF 2017 (K) NEW TARIFF 2018 (K) quality guideline 2,500.00 PLUS ASSESSED 2,500.00 PLUS ASSESSED
SI 2 DRINKING WATER QUALITY CHARGE (NON DOMESTIC) (K) CONSUMPTION CONSUMPTION
b. % of results meeting the standard 95%
0 - 30 6.85 7.88 1,000.00 PLUS ASSESSED
a. average daily water supply duration at connection 17 hours UNAUTHORIZED SEWER CONNECTION / RECONNECTION 1,000.00 PLUS ASSESSED
CHARGE (DOMESTIC) (K) CONSUMPTION CONSUMPTION
8.11 9.33 b. average daily water supply duration at public distribution system 12 hours
SI 3
30 - 170 SERVICEHOURS UNAUTHORIZED SEWER CONNECTION / RECONNECTION 2,500.00 PLUS ASSESSED 2,500.00 PLUS ASSESSED
c. Office hours and pay point per week. 40 hours CONSUMPTION
9.91 11.40 CHARGE (NON DOMESTIC) (K) CONSUMPTION
170 - and above BILLING FOR SERVICES a. frequency of billing customers Once per month
SI 4
VANDALISM AS PER WSS ACT AS PER WSS ACT
b. frequency of customer meter reading Once per month
LUSAKA OLD TARIFF 2017 (K) NEW TARIFF 2018 (K)
c. payment period after bill delivered 2 weeks
d. % metering 0%
0 - 30 8.91 10.24
CLIENT CONTACT 5 working days
a. Response time to written complaints
12.30 14.14
SI 5 b. a.Response time for new connection 10 working days
30 - 170 LUSAKA - SERVICE LEVELS GUARANTEE
10 working days
c. Response time for meter installation request
13.99 16.09 SERVICE INDICATOR PRIM ARY INDICATOR SERVICE LEVEL
170 - and above d. Response time for meter testing 10 working days
SI 1 COVERAGE OF SERVICE AREA % of population served with drinking water 88%
e. Waiting time to pay bill or file complaint 15 minutes
According to NWASCO water
KAFUE / CHONGW E / LUANGWA OLD TARIFF 2017 (K) NEW TARIFF 2018 (K) f. Telephone contact holding time 5 minutes a. No. of tests carried out (bacteriological and residue chlorine
quality guideline
Water - a. % connected property subjected to unannounced supply SI 2 DRINKING WATER QUALITY
< 0% b. % of results meeting the standard 95%
0 - 30 6.73 7.73 SI 6 interruption for 20 – 36 hours
INTERRUPTION OF WATER
b. 36 – 48 hours < 0% a. average daily water supply duration at connection 22 hours
SUPPLY AND BLOCKAGE
9.99 11.49 OF SEWER
< 0% b. average daily water supply duration at public distribution system 12 hours
30 - 170 c. above 48 SI 3
SERVICEHOURS
Sewer - c. % connected property subjected to sewer blockage 20 – 36 hours < 0%
c. Office hours and pay point per week. 40 hours
170 - and above 11.41 13.12 d. 36 – 48 hours < 0%
BILLING FOR SERVICES
a. frequency of billing customers Once per month
f. more than 48 hours < 0%
SI 4
DOM ESTIC UN-M ETERED CUSTOM ERS b. frequency of customer meter reading Once per month
PRESSURE IN THE NETWORK Connection with flow rate of less than 7 litres / minute < 5% of connections in
SI 7 FOR WATER SUPPLY particular service area
c. payment period after bill delivered 2 weeks
LUSAKA OLD TARIFF 2017 (K) NEW TARIFF 2018 (K) % of connections subjected to unjustified disconnection in a year
UNJUSTIFIED DISCONNECTION < 0.2% d. % metering 75%
SI 8
76.00 76.00 CLIENT CONTACT 5 working days
LOW SI 9 % of connections subjected to sewer flooding < 0.1% of connections in a. Response time to written complaints
SEWER FLOODING particular service area
SI 5 b. a.Response time for new connection 10 working days
148.00 148.00 According to ZEMA
MEDIUM SI 10
QUALITY OF DISCHARGED SEWER a. No of tests carried out (bacteriological and chemical) 10 working days
licence conditions c. Response time for meter installation request
d. Response time for meter testing 10 working days
329.00 329.00
HIGH e. Waiting time to pay bill or file complaint 15 minutes

f. Telephone contact holding time 5 minutes

LUANGWA - SERVICE LEVELS GUARANTEE
KAFUE OLD TARIFF 2017(K) NEW TARIFF 2018 (K) Water - a. % connected property subjected to unannounced supply
< 15%
SERVICE INDICATOR PRIM ARY INDICATOR SERVICE LEVEL SI 6 interruption for 20 – 36 hours
INTERRUPTION OF WATER
47.00 47.00 SUPPLY AND BLOCKAGE b. 36 – 48 hours < 8%
SI 1 COVERAGE OF SERVICE AREA % of population served with drinking water 90 %
LOW OF SEWER
< 3%
According to NWASCO water c. above 48
a. No. of tests carried out (bacteriological and residue chlorine)
70.00 70.00 quality guideline
MEDIUM SI 2 DRINKING WATER QUALITY Sewer - c. % connected property subjected to sewer blockage 20 – 36 hours < 10%
b. % of results meeting the standard 95% d. 36 – 48 hours < 8%
87.00 87.00 a. average daily water supply duration at connection 20 hours < 3%
f. more than 48 hours
HIGH
b. average daily water supply duration at public distribution system 12 hours < 5% of connections in
SI 3
PRESSURE IN THE NETWORK Connection with flow rate of less than 7 litres / minute
SI 7 FOR WATER SUPPLY particular service area
SERVICEHOURS
CHONGW E / LUANGWA OLD TARIFF 2017 (K) NEW TARIFF 2018 (K) c. Office hours and pay point per week. 40 hours
% of connections subjected to unjustified disconnection in a year < 0.2%
a. frequency of billing customers SI 8 UNJUSTIFIED DISCONNECTION
43.00 43.00 BILLING FOR SERVICES Once per month
LOW SI 4 % of connections subjected to sewer flooding < 0.3% of connections in
b. frequency of customer meter reading Once per month SI 9
SEWER FLOODING particular service area
57.00 57.00
MEDIUM c. payment period after bill delivered 2 weeks QUALITY OF DISCHARGED SEWER a. No of tests carried out (bacteriological and chemical) According to ZEMA
SI 10 licence conditions
d. % metering 0%
40% for bacteriological
100.00 100.00 b. % of results meeting ZEMA standard
CLIENT CONTACT 5 working days and 60% for Chemical
HIGH a. Response time to written complaints
SI 5 b. a.Response time for new connection 10 working days
5 CHIRUNDU OLD TARIFF 2017 (K) NEW TARIFF 2018 (K) 10 working days
c. Response time for meter installation request
10 working days
COM M UNAL TAP / WATER KIOSK
d. Response time for meter testing
LOW 55.00 55.00 15 minutes
e. Waiting time to pay bill or file complaint
COMMUNAL TAP 5.00 5.00
f. Telephone contact holding time 5 minutes
MEDIUM
85.00 85.00 Water - a. % connected property subjected to unannounced supply
< 0%
SI 6 interruption for 20 – 36 hours
INTERRUPTION OF WATER
SUPPLY AND BLOCKAGE b. 36 – 48 hours < 0%
HIGH 150.00 150.00
OF SEWER
< 0%
c. above 48
Sewer - c. % connected property subjected to sewer blockage 20 – 36 hours < 0%

d. 36 – 48 hours < 0%

f. more than 48 hours < 0%

PRESSURE IN THE NETWORK Connection with flow rate of less than 7 litres / minute < 5% of connections in
SI 7 FOR WATER SUPPLY particular service area

% of connections subjected to unjustified disconnection in a year < 0.2%

SI 8 UNJUSTIFIED DISCONNECTION

% of connections subjected to sewer flooding < 0.1% of connections in

SI 9
SEWER FLOODING particular service area

QUALITY OF DISCHARGED SEWER No of tests carried out (bacteriological and chemical) According to ZEMA
SI 10
license conditions