Program Manager I, ACES (Level 4)

Job Description
The TRON team is an initiative which partners with the Amazon Robotics team to remotely
handle exceptions in the Amazon Robotic Fulfillment Centers in North America. The TRON
technology enables the human supervisory control of automated tasks. In the TRON system, a
remote associate provides supervisory control when automated tasks fail for any reason. This
allows us to avoid falling into the 90/10 trap where a task can be 90% automated but requires
90% of the time for the last 10% of functionality. Our strategy is to employ a human-as-sensor
model and allow humans to perform just those portions of a task that require higher order
cognitive ability.

ACES (Amazon Customer Excellence System) is Amazon Operation’s culture of continuous

improvement. As an ACES Program Manager, the focus will be on continuously improving the
processes and services by driving high impact improvement projects as well as daily process
improvement activities.

Position Responsibilities

 To design and implement Standardized work for TRON Processes and also to address
challenges pertaining to key performance indicators.
 Support site leadership in strategic planning. Deliver data and analysis to help prioritize
projects and initiatives.
 Own and manage the Site Gemba quality system, which includes (but is not limited to)
weekly Gemba walks, Fix-It meetings, deliverables tracking and monitoring.
 Teach and mentor site staff to understand and carry out the components of a continuous
improvement program.
 Lead data collection, time studies, and other data analysis as part of continuous process
improvement efforts.
 Oversee pipeline and ongoing docket of process improvement projects.
 Coach project resources on relevant tools and methods for discovering and implementing
process improvements.

Basic Qualifications
 Graduate in any Discipline
 Lean Six Sigma Green Belt or PMP certification
 2+ years Experience in Lean Six Sigma Project Deployment or Program Management
 2+ years of experience in data science

Preferred Qualifications
Experience in below will be an added advantage:

 Kaizen methodologies
 High Impact project management
 Data mining and analysis, business information reporting
 Outstanding facilitation, communication & presentation skills
 Ability to see the big picture/whole system and execute on grass root level
 Ability to lead people/teams without formal responsibility
 Ability to interact and quickly build rapport with employees at all levels
 Ability to thrive in a fast-paced and ever changing operations environment

Proven track record of being:

 Passionate about Customers

 Good at listening
 Naturally curious about how things work
 Never satisfied with the status quo
 Courageous (willing to stand up for their ideas within appropriate guidelines)
 Successful in following-up and getting things done
 Analytical problem solver

 Data mining experience via SQL DB queries or similar programs

 Statistical analysis experience using a statistical software package, such as JMP or

Minitab

Amazon is an equal opportunities employer. We believe passionately that employing a diverse

workforce is central to our success. We make recruiting decisions based on your experience and
skills. We value your passion to discover, invent, simplify and build. We welcome applications
from all members of society irrespective of age, sex, disability, sexual orientation, race, religion
or belief