Global GSM Systems Facts

Process
Global coverage through 9
Country Offices world wide and Quality
2 Global Distribution Centers Assuranc
e
Customer Base Available
4 global for References
Multivendor
Test & Repair
labs supporting
SPMS contracts,
Quality Control
and Warranty
Support
GSM Systems - Global Clients

Client Groups:
Multi-Vendor SPMS Capability
Ericsson Expertise
• Hardware support to extend network lifetime
• Parts & Equipment inventory & availability
• Full Test & repair capabilities

Nokia and Siemens / NSN capability

• Parts & Equipment inventory & procurement
• Full Test & repair capabilities
• Complete technical knowledge and dimensioning

Huawei, Motorola, Nortel, Alcatel-Lucent

• BTS and components available for SWAP
• Full test & 1st line repair capabilities
• Technical knowledge and dimensioning

MV Rectifier Repair
• Certified by Delta and Eltek
• Full Test & Repair: Delta, Eltek, Emerson, Ascom, etc.
• Can add capabilities as required
Thank You
GSM Systems By the Numbers
10+ Years providing value + $1.5 Billion in
to the Telecommunications
Industry
Customer Network
Assets currently under
our management

Knowledge Leader
In Asset Data covering more than
400 telecom operators
145 satisfied
customers in over 80 +1.9 Million +50,000 site assets
units decommissioning
Countries worldwide handled annually supported

Over 750,000 units 31 Annual Service contracts

shipped annually in 4 continents
Asset Management Solutions

PO to Disposal Asset Life-Cycle Management

Network Asset Life-Cycle Management
Spare Parts Management
RMA Management
Local Test and Repair
Advance Replacement
Spares Supply
Proprietary Cloud-Based Application, NetLife SaaS
TM
Asset Life Cycle
Management Solutions

GSM Systems offer a range of solutions which optimize Telco’s OpEx and CapEx
• From end-to-end Asset Life-Cycle Management (PO to the vendor through to
final disposal) our solutions ensure maximum RoI for any network asset
• Historical performance based dimensioning to reduce spares spending supported
by a GSMS Spares Spending Guarantee
• Total Spare Parts Management including logistic and RMA handling, bringing
sanity into the entire spare parts loop
• Localized testing and repair of non-warranty network equipment to eliminate
OEM RMA and logistic costs
• Advance Replacement of failed spare to shorten Turn-Around-Times to hours
• OEM parts and non-OEM prices to back-fill BER spares
• Obsolete and EOL spares support and supply
Asset Life Cycle
Programs
Management Solutions

Asset Life-Cycle Management

Triage – Testing – Repair

Spare Parts Management

Repair and RMA Management

NetLifeTM
Asset Life Cycle
Asset Life-Cycle
Management Solutions

Cradle to Grave ALCM allows the Telco a hands-off connected and unconnected
asset management
Full traceability of assets BEFORE delivery from the supplier right until final
disposal
Complete control and understanding of the actual Net Book Value based on
actual use-vs-amortization
Real-time accuracy for assets, whether in the warehouse, on-site or in a repair
process
On-demand valuations and gap analysis, detailed analytics, performance data
Asset Life Cycle
Triage - Repair
Management Solutions

We manage your spares more effectively by eliminating the need to send them
to overseas repair centers
All faulty spares are tracked from site back to reusable stock via our own
application
Faulty spares are sorted on arrival at our repair center via a robust triage
process to identify NFF and BER items
Truly faulty and repairable items are passed through the repair process for
component level analysis and rectification
All repaired items are passed through rigorous final test to ensure they are fit to
return to service and then we apply a comprehensive warranty
Every item is returned with a detailed RCA so systemic faults and site issues can
be identified
Asset Life Cycle
Parts Management
Management Solutions

Managing spare parts is not a simple logistic process, it is highly complex due to
the vast variety of types and configurations in any given network
Many spares are lacking packing, any form of history or credentials and often
even serial and model information
We manage Telecom Spares in an holistic manner, we understand the difference
between a TRX and a PSU, we know about firmware and software levels
When engineers demand a spare part they give descriptions and not part
numbers, we translate and provide the correct part 99.9% of the time, on time
Our experience allows us to correctly dimension the number and diversity of
spares based on historical failure rates by vendor, part type and even geography
Using our propriety application the engineer has access to real-time data on
spare availability and can even call for parts from anyplace
Asset Life Cycle
Repair & Management
Management Solutions

A combination of the repair and management process already described

providing a one-stop solution to optimize the spare parts life cycle
We ensure the correct part is always available in the correct location 24 hours a
day seven days a week
This solution allows the fast turnaround of repaired items reducing overall spares
inventory
We eliminate the tricky and time consuming export and re-import process, serial
number matching and negotiating with Customs to avoid second duty and tax
The end result is improved network uptime and lower operational costs
combined with lower inventory values
Asset Life Cycle
Dimensioning
Management Solutions

Spare Parts Dimensioning (how many of each item a Telco must hold in stock
and where to ensure minimal down-time) is approached in three ways:
1. A percentage of CapEx – this is the most common and bare no
relationship to actual needs
2. Complex formulas which use all conceivable factors to gain a accurate
needs analysis
3. As 2 above, but performed by GSM Systems!
The key value that GSMS bring to this process is >15 years of performance data
collected from real-world deployments and not a prediction.
We are so confident in our methodology that GSM Systems will dimension the
spare parts need and commit to a spares spending limit guaranteeing the Telco
that they will not need to spend more in any given period.
Our dimensioning typically leads to >99% spare parts availability
Asset Life Cycle
NetLifeTM
Management Solutions

Proprietary Cloud-Based application customised and integrated into customer’s

platform and processes. Open platform, integrates with ERP systems such as
SAP, Oracle, Sage and IFS
Combines Inventory Management System, Parts Compatibility Database, NBV,
MTBF, Asset Location, complete transparency in all material activities
Help Desk 24/7, requests can be received into the system via email and SMS for
spares issuance and redeployment Material Requests ‘MR’
KPI tracking by individual engineer, region, vendor and technology
Manages the RMA process tracking OEM compliance to SLA
Android app extends full functionality to mobile devices allowing Field
Maintenance Engineers to request parts directly and to update asset movements
NetLife Asset Lifecycle Management System

Overview Benefits
Software customised and integrated into customer’s
platform and processes. Open platform, integrates Creates clarity where asset request tracking poor or
with financial systems e.g. SAP, Oracle absent

Software as a Service RTU fee includes Features, Allows Transparency and accountability in the
Updates, Training included for term of agreement receiving and delivery process

Integrated with Inventory Management System

Measures customer experience to provide all
including Parts Compatibility Database, Unit book
stakeholders accurate performance in real time
values updated & tracked, MTBF

Decommissioning Sub-contractors logging and

Accuracy & Transparency in availability of inventory
tracking tool - Assigns and track tasks & SLA including
required - Dimensioning
escalation s and automated notifications

Help Desk 24/7, requests can be received into the KPI tracking by individual engineer, region, vendor
system via email and SMS for Spares issuance and and technology
redeployment Material Requests ‘MR’
Performance Dashboard – SPMS Operations
4:12:00

450
Demand Analysis 3:36:00
Mean Time to Ship(Quarter on Month)
400 3:00:00
350
300 2:24:00
250 1:48:00
200
150 1:12:00
100 0:36:00
50
0 0:00:00
2012 Q1 2012 Q2 2012 Q3 2012 Q4 2013 Q1 2013 Q2 2013 Q3 2013 Q4 Nov-13 wDec-13
2012 Q1 2012 Q2 2012 Q3 2012 Q4 2013 Q1 2013 Q2 2013 Q3 Oct-13 Nov-1 3 Dec-13 Oct-13

Availability (Month on Month)

• 20,000 Parts worth KES 1.6B 100%
95%
• 7200 transactions to date. 90%
• 33 Stocking Points + 5 Manned 85%
80%
Warehouse locations 75%

• Management of OEM Repair cycle. 70%

65%
• GSMS + Oracle systems integration 60%
55%
1005 data Accuracy 50%
45%
40%
2012 Q1 2012 Q2 2012 Q3 2012 Q4 2013 Q1 2013 Q2 2013 Q3 Oct-13 Nov-1 3 Dec-13

Confidential
Test Reports

Sample Siemens
BS240 FCU Test
Report
Testing & Repair Tracking

• Test & Repair Management Dashboard

• Operations dashboard keeps track of OEM TAT and Repair
effectiveness