Seeley & Co.

Beresford Lane, Swansea SW6 9LP

November 18, 2016

Mr. Vicky Achmad

Customer Service Manager
Waters & Sons
3 Crouch Corner
Sheffield s2 6BL

Dear Mr. Vicky:

We are writing to notify you of a claim for damaged goods against your company. In a
recent shipment from Waters & Sons, there was a problem. We realized that two
mahogany cabinets that we received is damaged. That items are important for our
company.
On November 11, we order two mahogany cabinets from your company. On November
18, we received that items but they are damaged.
We are returning the damaged goods to your company.
Please send us replacement goods immediately. It is too bad this unfortunate accident
occurred.
Thank you for your attention to this matter.

Sincerely,

Mr. Rizky Pratama

Purchasing Supervisor
 Waters & Sons
3 Crouch Corner
Sheffield s2 6BL

November 20, 2016

Mr. Rizky Pratama

Seeley & Co.
Beresford Lane, Swansea SW6 9LP

Dear Mr. Rizky:

We have received your letter of May 18 about the damaged goods that you received.
We apologize for the mistake we made in shipping you the damaged goods.
Two mahogany cabinets, we promise to replace the cabinets at once, but we are
disclaiming responsibility for the damage. We informed the railway authorities to
keep your goods safely.
Again, we hope you accept our apologies and the corrections to the above mistake.
We look forward to serving you in the future.

Sincerely yours,

Mr. Vicky Achmad

Customer Service Manager