OPERATIONS MANAGER

Reports to: CEO Direct reports: Quality Manager, Hotel Services Managers
Administration Officer, HR Coordinator
Full time/Part time/Casual: Full time (76hr fortnight)
Financial Approval Authority Budgeted Unbudgeted
Operating Expenditure Yes Yes
Capital Expenditure Yes No
What this role is about

This senior management position is responsible for overseeing the operations of Dougherty Villa and
ensuring the organisation continually provides top quality aged care. The Operations Manager will
lead a team of senior managers and administration staff, by setting ambitious goals and finding a
way to achieve them. Working closely with the CEO, the Operations Manager will develop and
deliver budgets and plans for operating the facility and conducting capital works.

The daily focus of the Operations Manager will be overseeing teams and systems to make sure
they’re working effectively, as well as problem-solving with Dougherty Villa’s experienced team. The
Operations Manager will assist senior staff by helping them overcome barriers and ensure the
organisation achieves its goals. The Operations Manager is responsible for ensuring that
administrative, hotel services and maintenance functions are smoothly and efficiently providing a
safe, clean and homely environment for residents. The Operations Manager is also responsible for
ensuring the organisation meets legislative and prudential standards in all transactions and resident
dealings with staff, residents, families and the public.

Key tasks and responsibilities of this role

- Lead and coach a team of senior managers in providing strategic, effective management
- Adjust the operation’s operations to suit budgetary requirements
- Oversee systems covering quality/compliance/regulatory areas of the business
- Ensure residents’ financial, privacy and health wishes are being respected at all levels
- Collate key financial/operational data and benchmarks as required to CEO/Board
- Ensure occupancy and income targets are being achieved
- Lead the organisation’s communication and response to comments and complaints
- Line manage the organisation’s Hotel Services and Administration teams

What good performance looks like in this role

- Dougherty Villa is an accredited and fully compliant provider of aged care
- Dougherty Villa consistently meets its financial and clinical industry benchmark targets
- Dougherty Villa maintains its reputation as a high quality institution that is an employer of
choice in the aged care industry
- The organisation has a work culture that is proactive, effective and caring

How performance in this role will be measured

Indicator Period Target
Dougherty Villa Budget Monthly Budget targets met
QPS Benchmarking Quarterly All rankings >= 2nd quartile
ACQA Accreditation assessments Random 0 non-compliances
Resident/Relative Surveys Random 90%+ ratings
Stewart Brown Financial Benchmarking Quarterly All major results >= 2nd quartile