Please imagine that you will need to create an article in newsletter, which will be sent to all Experts.

Your tasks are:

1. Translate the article, adapt if needed. (please find below the text).
2. Create short intro with the link to the article.
Your target is to create intro which inspire experts to open the link.

You will have 8 hours to complete the task.

Step 1: Greet The Customer

Step 1: Greet the customer

First impressions matter — in real life and online. The way you initiate contact with a customer sets the tone

for the entire interaction and can make or break their experience with our service. Here’s how we've seen

great Experts impress customers right from the start:

Respond quickly

Once you’ve locked onto a question, respond immediately. You don’t have to provide an answer right away,

but customers really appreciate it when you reach out to introduce yourself and let the customer know

you’re going to be helping them with their question. If you think it’s going to take some time to provide an

answer, say so — there’s nothing worse than making someone feel like they’ve been forgotten. We’ll show

you how to prepare customers to wait in Step 3.

Use a friendly greeting

It might seem trivial, but a warm, welcoming greeting can make all the difference. When you take the time to

say “hello,” it puts customers at ease and makes them feel like they’re talking to a real person. And there’s no

need to say anything fancy. Here are some greetings that work well:

 “Hello and thank you for your question. I’d be happy to assist you.”

 “Hello and welcome!”

 “Hi! You’re speaking with Dorothy.”

 “Hi! My name is Duane and I’m happy to help you.”

  “Welcome and thank you for your question.”

You get the idea! Of course, it’s completely up to you how you want to greet your customers. Just know that

typically you can’t go wrong with a friendly, concise opener.